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Reviews of Seaside Garden Retreat

3.5 out of 5
Seaside Garden Retreat
871 The Entrance Road, Wamberal, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 67 reviews" "
Rating 8 - Good. 14 out of 67 reviews" "
Rating 6 - Okay. 22 out of 67 reviews" "
Rating 4 - Poor. 10 out of 67 reviews" "
Rating 2 - Terrible. 4 out of 67 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael, Rydalmere

Travelled with family
Disliked: Staff & service, amenities
The place was cheap and easily accessible. that was about it. There was no coffee in the room (tea yes, but we don't drink tea). the Pool was off limits due to being green (The whole reason we chose to stay there besides it being cheap, was for the pool) and unclean. there was no breakfast or food being served.
Stayed 1 night in Mar 2024

6/10 Okay

Leanne

Liked: Staff & service
Disliked: Cleanliness
Lighting in room poor.
Stayed 1 night in Mar 2024

6/10 Okay

Frances

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was nice, sheets were clean, however the fridge was noisy, the rooms need some maintenance, and the toilet didn’t flush.
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
It was great to be able to have my pets with me. It is not good that the so-called fenced area was not pet-proof, with large gaps under fences, and hedges instead of fencing, allowing everything to escape. Attention to properly closed in pet court-yards would hugely improve the Resort. Also, some food/drink vending machines?
Stayed 2 nights in Feb 2024

2/10 Terrible

Ace

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs everyhwere! Just dirty and old
Stayed 2 nights in Feb 2024

2/10 Terrible

Leigh

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom vanity was falling apart the curtains were falling apart/torn and dirty. Chairs on the balcony were old and not comfortable to sit in. Had to take the inside chairs to use the balcony. The table we had to put a beach towel on as it was so dirty. The whole place needs to be maintained and given a good clean to get up to a satisfactory standard.
Stayed 2 nights in Feb 2024

6/10 Okay

Filomena

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
A nice quiet place.
Stayed 1 night in Feb 2024

8/10 Good

Pardeep

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jan 2024

8/10 Good

Yacine

Stayed 1 night in Jan 2024

10/10 Excellent

Jaclyn

Stayed 1 night in Jan 2024

8/10 Good

Jaclyn

Stayed 1 night in Jan 2024

8/10 Good

YASIR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stafg was friendly and property is clean and rooms are spacious and comfy. The only little feedback be to have a light over swimming pool for someone who wants a swim between 8pm amd 10pm. Not a hugre issue.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Alexander

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good - room size, some 30 sqm, two double beds (although we ordered one queen, but it looks like all room have at least two beds. Rooms overlooking park area, nice, green and quiet. And the rates are cheap comparing to other properties available it the area (it's about 5-10 min drive to Terrigal, 15 min drive to The Entrance). Separate table and two chairs inside and another set at the balcony. Enough power points around the room (it's often a problem in hotels). Bad - this property probably fits definition of "run-down". Everything is old, no fly screen, fridge produced more water than cool, shower door replaced with a curtain, bath in poor state (although clean). No batteries were supplied with A/C remote.
Stayed 2 nights in Jan 2024

6/10 Okay

Hong Linh

Stayed 3 nights in Dec 2023

6/10 Okay

Marilou

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was dirty, cob webs on the ceiling, lounge and wardrobe were very smelly
Stayed 1 night in Dec 2023

8/10 Good

Albert

Liked: Amenities
-
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Stayed 2 nights in Dec 2023

2/10 Terrible

Jess

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was preparing myself for a funeral an wasnt expecting what i found on arrival.My room was absulotely putrid.Blood stain on mattress,dirt an dust on everything. Broken cupboards,broken curtains,filthy tiny balcony that had weeds growing thru the floor. I mentioned to the manager at the time he told me he would not come and look at the room(as he knew ot was disgusting) he suggested i check out another room that was just as putrid. It was later than usual checkin at roughly 7pm as id driven 8hours that day i was exhausted.I was then told if i didnt like it to go elsewhere and wait 7 to 10 working days for a refund.Due to funeral and time of evening i reluctantly stayed.I was offered a can of coke as a bribe haha.This man then told me that he would contact his cleaners to clean the room if i wanted to stay again.Absulote fool. I have photos of this disgusting place to proove my words if anyone would like to see them i can be contacted on 0448566047. Definitely the biggest ripoff dump ive ever stayed in.

2/10 Terrible

Ellen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was upkept, the place was so dirty there was the last peoples hair in the shower. Looked like they had just changed the bedding and not cleaned anything else. Was given 2 half rolls of toilet paper and the matresses very uncomfortable. Air con didn't work either.
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it due to being clean, quiet and being able to have the fur babies with us
Stayed 1 night in Nov 2023
Response from The Retreat Management on 17 Nov 2023
Hi Debbie,Thank you for staying with us; and glad that you enjoyed your stay. Thanks.Kind regards,The Retreat Management

8/10 Good

Karamvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location & good stay
Stayed 1 night in Oct 2023

10/10 Excellent

Craig, Hornsby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property that is being progressively restored and improved. We have stayed multiple times, and it gets better every time.
Stayed 1 night in Oct 2023

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023

4/10 Poor

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Waited at reception for over 15 minutes to be served at 4.15 pm. Room not ready at 4.30pm - had to wait another 15 minutes . Poor state of facilities - no bed lights, soap holder in shower broken, fire detector covered up with a plastic bag! , no toilet paper , cupboard door broken . Not recommended .
Stayed 1 night in Aug 2023

10/10 Excellent

Ashlee

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that they have rooms for pets and the owner was so lovely upon check in
Stayed 1 night in Aug 2023

6/10 Okay

Wayne

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Jesse

Stayed 3 nights in Jun 2023

4/10 Poor

Jody

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

4/10 Poor

Mark

Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Deslie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The property had man y amenities i would have liked to use if i had stayed longer!!!
Stayed 1 night in May 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly face on arrival and the location was great. There was plenty of hot water for a shower. My only dislike was the fact that we only had three days there. If we were in the area again we will stay there again. The restaurant attached is nice and the food was really good and plentiful. The room we stayed in had no microwave which is a real oversight in these days for people on the move.
Stayed 3 nights in Apr 2023
Response from The Retreat Management on 1 May 2023
Hi Michael,Thank you for staying with us.BTW, there are two Microwaves and Toasters at the Game room.Kind regards,The Retreat Management

6/10 Okay

Richard

Travelled with family and small children
Liked: Cleanliness, amenities
All ok
Stayed 1 night in Apr 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a comfortable bed for one-two nights. The owner is very accommodating. We like to take our own pillows. Lovely and quiet when we stayed on a Monday night. The price is very reasonable. Will stay again - next time will be our 3rd stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Suzanne

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal half way location from Melbourne to Gold Coast. So convenient being pet friendly and not having to drive anywhere for dinner. Yummy Chinese food. Thank you.
Stayed 1 night in Mar 2023

8/10 Good

Rashim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average but good
Recommend to visit Friend staff Raymond was a helpful manager allowed to reschedule
Stayed 1 night in Dec 2022

6/10 Okay

Susan

Travelled with partner
Disliked: Property conditions & facilities
I rang to ask for early access to room for 1:30pm instead of usual 2:30pm & nothing had been done about it. Though they had said it would be OK. Communication was very poor due to poor English. We were given a room where the cleaner had just started cleaning so that stressed her so she said there were other rooms available. He finally understood what we were asking for & gave us a room, as we needed to unload our car so we could put a wheelchair in it to take my mum out who lives locally. The room we were given had no overhead lights only one bedside light. The bathroom fan was so noisy & in need of repair. The plumbing in shower, hand basin & toilet all need fixing as constantly leaking. There was no toaster, no microwave to be able to fix your own breakfast in the morning. There were no glasses supplied only 3 teacups & a few milk samples, not enough to give yourself cereal. We take our own bowls & cutlery but would be good to have a basic set in a room. Beds were comfortable & generally the room was clean. We had recently stayed at smaller Motels that were $30 cheaper than what we paid here & they had all the amenities & facilities you need in a room for an overnight stay when travelling. So definitely not value for money here. I know the owners are only new but they need to fix up the basics in each room before doing major renovations as it’s often the little details that count.
Stayed 1 night in Feb 2023

6/10 Okay

Nathan

Disliked: Cleanliness
You get what you pay for.
Stayed 1 night in Feb 2023

10/10 Excellent

Tomoko

Stayed 1 night in Feb 2023

10/10 Excellent

Sue

Stayed 1 night in Feb 2023

8/10 Good

Awhina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very accommodating with our schedule being unsure of due to a tournament we were attending. Stayed with a group. Kids really enjoyed the facility. Will stay again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Alison

Stayed 1 night in Feb 2023

4/10 Poor

Altin

Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2023

10/10 Excellent

Allana

Stayed 1 night in Jan 2023

10/10 Excellent

Shane

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The dog fencing! You could open the slider doors for your room and let your pet chill outside in a safe area.
Stayed 1 night in Jan 2023
Response from Kind regards, The Retreat management on 21 Jan 2023
Hi Shane,We are pleased that you like to the special design courtyard enclosed with fence for your pet.

4/10 Poor

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good value for money, but it's run down & needs work

6/10 Okay

Sakthivel

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staffs and Services are good and helpful.

6/10 Okay

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Staffs are friendly and helpful but the amenities need an upgrade.
Response from Kind regards, The Retreat management on 21 Jan 2023
Hi Linda,We fully refurbished the tennis court and swimming pool and now in process of rebuilding the basketball etc

6/10 Okay

Deborah

Travelled with family
Disliked: Cleanliness
It needed upkeep but grounds were tidy. Room was clean except for windows, mirrors and sliding doors. Out of 3 beds one was hard as a rock, one you could feel the springs through and one was ok.