Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Well Maintained Hotel with friendly staff

Posted 26-Jul-2015
Location: Conveniently located right off the highway
Staff in the lobby is friendly and hardworking. The lobby bistro has plenty of options for meals, snacks and beverages. The room was clean and spacious.
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean, comfortable accessible.

Posted 30-May-2015
Pros: Staff, rooms, convenience.
I enjoyed my brief stay. The room was very clean and comfortable. The lobby area is very nice and the food selection is great!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2015
Very friendly staff, clean room and comfortable. There were some charges on my bill that did not belong to me and they took them off without question. Convienant to Hartford and new haven.
4 out of 5
Recommended
for Families
by Brian

This traveller left a rating score only Posted 16-May-2015 on Hotels
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Comfortable and clean hotel

Posted 10-May-2015 on Hotels
Had a nice stay at this hotel. Staff was friendly and the hotel was very clean. The food at the bistro was overpriced and microwaved.
5 out of 5
Recommended
for Couples
by TAWONIA

This traveller left a rating score only Posted 02-May-2015 on Hotels
3 out of 5
Recommended
for Couples
by ANNLOUISE from Dedham, MA

A good value for the money

Posted 15-Apr-2015 on Hotels
Room was remodeled recently and was basic, but nice and clean. The bed was comfortable and they supplied plenty of pillows. Our room was right off the elevator so unfortunately it was very loud as there were a group of people partying for a good part of the night. If we stay there again we would request a room as far away from the elevator as possible.
Comment from Hotel Management
20-Jun-2015 by Charles Walker Manager, Hotel Management
I am happy you enjoyed your stay with us and that our hotel provided the service experience that you expected and deserve! We appreciate your time in sharing with us your experience and hope to see you soon!!!
5 out of 5
Recommended
for Families
by Gregory from Wayne, PA

A brief rest stop

Posted 10-Mar-2015 on Hotels
Got good rest after long day of moving. Very glad pool was open to soak tired muscles. Everything was as it is supposed to be, just fine.
Comment from Hotel Management
20-Jun-2015 by Charles Walker Manager, Hotel Management
I am happy you enjoyed your stay with us and that our hotel provided the service experience that you expected and deserve! We appreciate your time in sharing with us your experience and hope to see you soon!!!
5 out of 5
Recommended
for Families
by Thomas from NH

Family visit

Posted 27-Feb-2015 on Hotels
Stayed here before, loved it so we booked here again. Staff was very nice and helpful. Room and hotel very clean. Will recommend it others.
Comment from Hotel Management
20-Jun-2015 by Charles Walker Manager, Hotel Management
I am happy you enjoyed your stay with us and that our hotel provided the service experience that you expected and deserve! We appreciate your time in sharing with us your experience and hope to see you soon!!!
1 out of 5
by A verified traveller from Delaware

The staff is not informed local calls are free

Posted 06-Jan-2015
Pros: The exercise room was great!
Cons: Why place stickers on the phone that local calls are free if the staff does not know this? The staff should be more informed of hotel freebies!
Location: Local restaurants and shopping was 15 to 20 minutes away via car travel.
I was disappointed that the hotel claims it is smoke free when it is not. I pulled into the parking lot to see staff members smoking in an area with a sign that read "smoking". Furthermore, I asked the young lady at the front desk if she know of any local restaurants that would deliver food to the hotel. The young lady handed me a piece of paper with a list of restaurants with no phone numbers? Once I arrived in my room, I called back to the front desk to voice my disappointment, and the young man who answered the phone, immediately provided me with two local restaurant menus . I asked why the young lady did not know that the front desk had menus? He could not explain why she was not informed? I clearly asked the young man if local phone calls were free and he stated "yes". Furthermore the phone in my room, listed local calls as free. The nightmare started when I checking out of the hotel. I returned my room key and the young man at the front desk told me that I was being charged for local calls. I immediately, told him that I spoke with the young man who delivered menus to my room and he stated that local calls were free! Furthermore, the phone in my room was clearly marked that local calls were free. After a few minutes of haggling, the young man agreed to waive the fee for the local call. Another nightmare, I asked for an updated receipt that showed the local calls were removed. It took the young man 6 attempts to override the system and find the correct codes to fix it.
Comment from Hotel Management
11-Jul-2015 by Charles, Hotel Management
Thank you Liz for your feedback. Our hotel is a smoke-free hotel with one designated smoking area, located in one isolated area away from guest rooms, to ensure a pleasant stay for all. As for the mix up with the food menus and phone calls please rest assured that we be addressed by the management team, that is not the service experience we want our guest to have. For future stays, please try out our bistro available for breakfast or dinner. Our market is stocked with snacks and available 24 hours. Once again thank you for choosing to stay with us at the Wallingford Courtyard and we hope to see you again if ever your travels bring you to the Wallingford CT area.