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Reviews of Hotel Silken Ciudad de Vitoria

4 out of 5
Hotel Silken Ciudad de Vitoria
Portal De Castilla 8, Vitoria-Gasteiz, Alava

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 445 reviews" "
Rating 8 - Good. 170 out of 445 reviews" "
Rating 6 - Okay. 30 out of 445 reviews" "
Rating 4 - Poor. 6 out of 445 reviews" "
Rating 2 - Terrible. 5 out of 445 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Neil

Liked: Cleanliness
Disliked: Room comfort
Repeat stay - sadly also likely our last…
Paid to upgrade to junior suite (usually stay in Club room). Arrived very late after long motorway delays in France. Bed / mattress was so hard and uncomfortable. Had it not been so late and had we not been so tired I’d have insisted on changing rooms. On reflection, should have. Awful night sleep. Bed was very old and mattress equally so. Awful condition. Enjoyed breakfast (good service there), but reception / manager totally disinterested when told of the mattress problem. She sadly showed complete disdain when checking out, only interested in charging extra for the car parking. Stayed here three times now. Two good stays. This latest one ruined by a poor night sleep due to old bed and mattress (in the supposedly best rooms available).
Stayed 1 night in Jan 2024

8/10 Good

Timo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Jose

Stayed 3 nights in Dec 2023

2/10 Terrible

Peter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Itoria
AC was nor working 1st night. Told front desk next morning “We’ll fix it” Next night AC still not working. Asked front desk next morning they said “Could not get into room because do not disturb sign on door” I say not true, I said “How did you make the bed if sign was there?” Lyer!!!
Stayed 2 nights in Sep 2023
Response from Silken CIudad de VItoria on 10 Oct 2023
Dear guest, First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. We hope to have your trust again. Yours sincerely Silken Ciudad de Vitoria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A really great hotel, beautifuly modernised in a manner that preserves its art deco design. And the staff couldn't be more helpful. Strongly recommended!
Stayed 2 nights in Sep 2023

6/10 Okay

ELENA O

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence in service, cleanliness and appearance
Stayed 1 night in Aug 2023

8/10 Good

Kin Chung

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are extremely friendly and helpful. But I wish there were glasses instead of paper cups.
Stayed 2 nights in Aug 2023

10/10 Excellent

Diana

Stayed 2 nights in Jul 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel (a little bit sterile), good parking and well located for a short walk into town
Stayed 1 night in May 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, perfect for exploring Vitoria.
Stayed 1 night in May 2023

6/10 Okay

Thomas

Liked: Room comfort
Disliked: Staff & service
Ok hotel, don't pick if English only speaker
Common areas are nice, very smart. Room was big. Biggest issue was I did not feel welcome as an English speaking male tourist. 2 pleasant staff members others not so much. Breakfast was Ok. Tea/coffee cups in room are plastic and thimble sized. No conditioner or body lotion in bathroom. TV remote visibly dirty but the rest looked clean. Housekeeping coughing alot in the morning. Avoid the coffee shop/bar, it's for the elderly locals who get good service.
Stayed 1 night in Nov 2022
Response from SILKEN CIUDAD DE VITORIA on 28 Nov 2022
Dear Thomas ,First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures.Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention.Yours sincerelySilken Ciudad de Vitoria

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We enjoyed how centric it is to everything. We would walk everywhere so easily. Parking was great in the same hotel. The room was comfortable, staff efficient and friendly. The room was comfortable and clean. Would stay there again.
Stayed 1 night in Oct 2022

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our spacious and recently renovated room. The location was convenient, and the price was quite reasonable for the high quality we enjoyed. The staff was professional and friendly.
Stayed 1 night in Oct 2022

6/10 Okay

Jacqueline

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Decent location but noisy
The location is right on the outside of Old Town. It was within walking distance to most things. The male hotel staff at the front desk were very friendly. The female staff were rude. There was one staff member that literally stopped talking to me and started working on other things. I asked if we were done with our transaction because she simply let me stand there. The room smelled like cigarette smoke, but it was supposedly a non smoking room. I have allergies so we had to keep the door open. This hotel also only has TWO seasons (one for the heat and one for the AC). I tend to run warm and wanted AC to sleep, but in the fall they turn off the AC. So, we slept with the door open, but it was so noisy it was difficult to sleep. The wifi was terrible and slow. They also limit your devices, that you hook up to the internet, to 2. That was a first for me. The breakfast was really good and had a wide selection.
Stayed 2 nights in Sep 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Poor restaurant.
The hotel was in a good location. The room was good. Coffee machine no tea. Silly cups . Tiny.. no glasses just paper cup in the bathroom. Breakfast was excellent. Good choices at buffet. Evening meal was poor. Very limited menu and poor food quality. The steak was 50% grisle and fat. Very tough.. My pork rib was tiny and very tough and full of tiny bones.
Internal view
Clear tiny cups next to our own mugs.
Lounge area
Lounge area
Stayed 2 nights in Aug 2022

10/10 Excellent

Lars

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Glenda

Liked: Cleanliness, staff & service
OK but not of 4* quality.
We stayed here for the Ironman race. The hotel is in a good location for the city centre. The reception staff are excellent and very helpful. Rooms are clean and bathroom is good but very small. Our air conditioning was ineffective and the road too noisy to have the windows open. Amenities are very basic - cheap shower gel, tiny plastic cups for coffee etc. Breakfast is very disappointing for a 4* hotel - the cheapest of everything - bread, yoghurts etc, large unappetising dishes of hot food, machine coffee.
Stayed 5 nights in Jul 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous building. Our room was of a good size with a decent bathroom. Check the garden on the first floor. At the time of our visit the piano bar was closed but there is an adjoining cafe, bar restaurant which was available. The hotel is ideally situated for a short walk through Florida Park to the old quarter of Vitoria. Overall, faultless.
Stayed 2 nights in Jun 2022

2/10 Terrible

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No working air conditioning. Our room never got below 80F at night and staff said that’s what the system was able to deliver. Sweating all night. Pillows were worthless, like a folded towel. Bed was rock hard, just springs with a pad on top.
Stayed 3 nights in Jun 2022

2/10 Terrible

Alice

Stayed 2 nights in Apr 2022

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Aude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location, comfortable room for a good price. We would come again
Stayed 1 night in Dec 2021

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and comfortable hotel
We've had a very pleasant stay at this hotel. Nice lobby and nicely decorated rooms. The beds are comfortable. The airco is not very cold and could use an upgrade for the hottest days. Having said that putting it very low was sufficient to have a comfortable night The breakfast was fine too. All in all a highly recommended hotel.
Stayed 2 nights in Jul 2021

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service - Clean Bathroom
The service was great. We needed to extended our stay two different times and Igñaki was a great help soon so. They also helped us to locate a Covid testing site for our flight back to the USA. The bathroom was VERY clean. And the windows in the room were so nice to open up on a nice day.
Stayed 4 nights in Jun 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful hotel within 10 minute walk of historic old town. Junior suite was spacious and comfortable and extremely good value as it came with a great breakfast and free secure underground parking.
Stayed 1 night in Jul 2021

4/10 Poor

jason

Disliked: Staff & service, room comfort
Not 4 stars don’t be fooled.
Not really a 4 star hotel . I travel alot and stay in hotels 3 times per month. The general service was mediocre, no beverage service in the room. Normally 4 and 5 star offer some kind of inroom beverage service. Restaurant was closed during my new year stay however they did offer a new year eves in room cold meal. The restaurant was open the next day with a very poorr menu selection. Bed Linens were of a good quality but bathroom towels and toiletries were poor. Overall i would rate this as a 2 or at a push a 3 star hotel.
Stayed 2 nights in Dec 2020
Response from Silken CIudad de Vitoria on 5 Jan 2021
Dear Jason , We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. During the pandemic, we had to restructure our services to offer the security that the current situation requires to our guests. On December 31th, It was only in our region, allowed to travel to visit families and it was forbidden in hotels to offer banquets and other kind of services. The situation in our sector is really complicated that you know, in this moment we don´t offer the services that we usually have. Yours sincerely , Silken Ciudad de Vitoria

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with decent car park
Lovely hotel, close to walk to the centre. Secure underground car park, fine to navigate with 4x4, decent size car spaces but €15 a little expensive. Breakfast was v nice (served by staff due to Covid). Hotel & room felt v clean, great pack with mask & hand sanitiser supplies too.
Stayed 1 night in Sep 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay on way home, but nice place. Service efficient, staff very helpful and friendly.
Stayed 1 night in Jul 2020

8/10 Good

Ezio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Comfortable bed and helpful staff.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee/tea service available in room, but only had plastic cups. Asked for china cups which we received, but had to ask on multiple occasions. Also requested and received wash clothes.
Stayed 3 nights in Feb 2020
Response from Silken Ciudad de Vitoria on 24 Feb 2020
First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. We hope to have your trust again. Yours sincerely Silken Ciudad de Vitoria

10/10 Excellent

eslam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Silken Ciudad de Vitoria on 13 Jan 2020
Gracias

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and Vitoria has a beautiful old town right around the corner. The lobby is full of white couches and people talking, it was a happy place.
Stayed 2 nights in Nov 2019
Response from Silken Ciudad de Vitoria on 29 Nov 2019
First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. We hope to have your trust again. Yours sincerely Silken Ciudad de Vitoria

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location just outside of city center. They also have their own garage for car parking
Stayed 1 night in Sep 2019
Response from Silken Ciudad de Vitoria on 30 Sept 2019
First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. We hope to have your trust again. Yours sincerely Silken Ciudad de Vitoria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated for the old town. Helpful front desk
Stayed 1 night in Sep 2019
Response from Ciudad de Vitoria on 23 Sept 2019
First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. We hope to have your trust again. Yours sincerely Silken Ciudad de Vitoria

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was not ideal (2nd floor near street corner with beeping noise from crosswalk — perhaps for hearing impaired crossing), but if you don’t mind walking you can get to most places of cultural interest as well as eating and shopping.
Stayed 1 night in Aug 2019
Response from Silken Ciudad de Vitoria on 27 Aug 2019
Thank you very much for your feedback. We hope to welcome you back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in convenient location
Comfortable hotel in a great location.Good value too.
Stayed 3 nights in Aug 2019
Response from Silken Ciudad de Vitoria on 27 Aug 2019
Thank you

6/10 Okay

Wade

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was great -- would be nice to have coffee in room when paying $300 a night, but nope. And staff gave bad advice about where to change money (actually, perhaps the hotel could offer that too, since there are no nearby places for currency exchange).
Stayed 4 nights in Jul 2019
Response from Silken Ciudad de Vitoria on 24 Jul 2019
First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. We hope to have your trust again. Yours sincerely Silken Ciudad de Vitoria

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Silken Ciudad de Vitoria on 24 Jul 2019
First of all, we would like to thank you for having spent few minutes of your time to share your feelings on your recent stay in our hotel. We value your opinion and comments, which will help us identify the points we need to make improvements on in order to take the necessary measures. Your feedback will help Silken Ciudad de Vitoria team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention. We hope to have your trust again. Yours sincerely Silken Ciudad de Vitoria

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Good location
Clean and comfortable hotel. Good location
Stayed 1 night in Jul 2019
Response from Silken Ciudad de Vitoria on 11 Jul 2019
Dear , Thank you very much for your feedback. We hope to welcome you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, location, price, comfy. Internet speed could be a little bit faster. I would totally recommend this hotel.
Stayed 2 nights in Apr 2019
Response from Silken Ciudad de Vitoria on 29 May 2019
Dear , Thank you very much for your feedback. We are very happy to see you enjoyed the hotel. We hope to welcome you back soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so....
Stayed 1 night in Apr 2019
Response from Silekn Ciudad de Vitoria on 29 May 2019
Gracias

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Silken Ciudad de Vitoria on 11 Apr 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Silken Ciudad de Vitoria on 25 Mar 2019
Thank you

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from Silken Ciudad de Vitoria on 30 Apr 2019
Muchas gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel close to tram stops. Easy walking into the centre of town. Nice cosy bar with reasonably priced drinks.
Stayed 3 nights in Jan 2019
Response from Silken Ciudad de Vitoria on 8 Feb 2019
Dear, First of all thank you for your comment since all are important in our process of continuous improvement.. I agreement the incoveniences. Greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Esti on 1 Dec 2018
Muchas gracias por su puntuación