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Axel Hotel San Sebastián - Adults Only

Photo gallery for Axel Hotel San Sebastián - Adults Only

Featured image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Terrace/patio

Overview of Axel Hotel San Sebastián - Adults Only

Axel Hotel San Sebastián - Adults Only

4 out of 5

4.2/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
Calle Amara 26, San Sebastian, 20006

Explore the area

  • Popular LocationConcha Beach8 min walk
  • Popular LocationOndarreta Beach18 min walk
  • Popular LocationKursaal Congress Centre and Auditorium20 min walk
  • AirportSan Sebastian (EAS)23 min drive

Choose dates to view prices

About this area

San Sebastian

Located near the beach, Axel Hotel San Sebastián - Adults Only is in San Sebastian's San Sebastian Centro neighbourhood. Monte Igueldo is a popular attraction and the area's natural beauty can be seen at Concha Beach and Ondarreta Beach. Naval Museum and Donostia-San Sebastian Aquarium are also worth visiting.

What's nearby

  • Concha Promenade - 5 min walk
  • Concha Beach - 8 min walk
  • Cathedral of the Good Shepherd - 9 min walk
  • Ondarreta Beach - 18 min walk
  • Kursaal Congress Centre and Auditorium - 20 min walk

Getting around

  • San Sebastian Amara Station - 4 min walk
  • Bilbao (BIO) - 62 min drive

Restaurants

  • Chutney gastrobar - 5 min walk
  • Bar Alex - 5 min walk
  • Sebastopol - 5 min walk
  • La Madame - 5 min walk
  • Casa Valles - 6 min walk

About this property

Axel Hotel San Sebastián - Adults Only

Adults-only San Sebastian hotel in San Sebastian Centro, walk to Concha Beach
This smoke-free hotel features a 24-hour fitness centre, a coffee shop/café and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, spa services and a seasonal outdoor pool. All 100 soundproofed rooms feature free WiFi and minibars. Guests will also find TVs, electric kettles and free tea bags/instant coffee.
Axel Hotel San Sebastián - Adults Only offers 100 forms of accommodation with minibars and a safe. This San Sebastian hotel provides complimentary wireless Internet access. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 25 per day)
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 17.50 per person
  • 1 coffee shop/cafe

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Spa services

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English
  • Spanish

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar

More

  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: EUR 17.50 per person (approximately)
  • Self-parking fee: EUR 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Axel Sebastian Sebastian
Axel Hotel San Sebastián Adults Only
Axel Hotel San Sebastián - Adults Only Hotel
Axel Hotel San Sebastián - Adults Only San Sebastian
Axel Hotel San Sebastián - Adults Only Hotel San Sebastian

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 52 out of 97 reviews
5 - Excellent 54%
Rating 4 - Good. 28 out of 97 reviews
4 - Good 29%
Rating 3 - Okay. 7 out of 97 reviews
3 - Okay 7%
Rating 2 - Poor. 4 out of 97 reviews
2 - Poor 4%
Rating 1 - Terrible. 6 out of 97 reviews
1 - Terrible 6%

4.6/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Stayed 3 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet et off center ( only 10 mms walk ) the kindness and professionalism of the staff makes the Axel hotel stand Up from other hotel . From desk staff ( jorge) to dining room , was a great experience . Finding the hotel was a bit hard and the hotel parking a bit difficult to find .
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Really friendly and welcoming staff. The hotel is spotless clean. Rooms are super modern, clean with some nice touches. Hotel is just a 10 min walk from the beach and old town.
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Clean and good location. The bed is crazy comfortable
Stayed 4 nights in Aug 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero customer service or help
Terrible experience overall. We never completed our stay as we had to cancel our wedding and honeymoon due to COVID, and being unable to travel to Europe due to restrictions. Hotels.com told us not to cancel our booking until they had updated their COVID policy and until they had spoken to the hotel. Unfortunately this hotel then refused to refund or provide a credit for a future stay (despite all of the other hotels we booked for our trip offering goodwill and providing future travel credit). We are all hurting but this hotel has been truly awful to deal with zero customer service and we have lost all of our money for this stay for what was meant to be our honeymoon. Hotels.com have been no help either. Abhorrent behavior from both Hotels.com and the hotel and a truly disappointing and exhausting experience.
Stayed 2 nights in Jul 2020