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"Not clean friendly front staff"

"Breakfast was great, lots of options and fresh. Room was clean and AC worked good. The staff was amazing "

"Rude unpleasant and poor communication never will I ever"

"Clean room"

"The room was clean and plenty of room. It seems like the building is old by the way the floors creaked in the room and it smelled stale in the hall and room. We stayed in a suite for 1 night and it was comfy enough for us."

"I’m a regular at this hotel because it is so clean and well kept the staff is very friendly and always willing to help! I want to give a special thanks to Cody, Karen and Tavon! Thank you all so much for being so accommodating and always there for me and my partner through out our stay! I’ve stayed in all seasons and the summer is by far my favorite because of the pool access! The trees give the perfect amount of shade from the sun so swimming is a breeze. This facility is clean and cozy they have a computer room, exercise room and a pool as I mentioned earlier. They also have a laundry room! The housekeeping staff is amazing as well. Overall there’s nothing I’d change about this hotel it is exceptional!"

"I was double charged (paid Expedia first and then was charged again by the hotel when thinking that I was just showing the credit card to confirm my reservation)"

"Very nice but the internet was offline"

"Absolutely awful experience at the Graduate Richmond, especially for a room that cost over $300 a night. The bathroom was filthy when we arrived — dusty, grimy, and just plain nasty. Conditioner was completely empty. It looked like it hadn’t been properly cleaned in a long time. For the price they charge, basic cleanliness should not be optional. Dust all over the shelves in the Suite, and just all around did not look clean or turned over properly   The valet staff was horrible as we were leaving.  Rude, Disorganized, unhelpful, and made an already frustrating stay even worse. To top it all off, I was charged twice for the same room, and nobody there could give me a straight answer on how to fix it. Being double-charged for an already overpriced room and then getting no real help is completely unacceptable. I also paid extra for breakfast and never received it. So not only was the room dirty and the service terrible, but I was charged for things I didn’t even get. For over $300 a night, this place was a complete disappointment. Dirty room, terrible service, billing issues, and zero accountability. I would not stay here again and would not recommend it to anyone."