Apartment, 3 Bedrooms, Balcony ( T3 ) | 1 bedroom, individually decorated, individually furnished, desk
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Reviews of Senator Suite Stephansplatz by Welcome2Vienna

3.5 out of 5
Senator Suite Stephansplatz by Welcome2Vienna
Spiegelgasse 13, Vienna

Reviews

6.6
Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

8.0/10

Cleanliness

6.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

NB, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. The is plenty of space, very large rooms.
Stayed 1 night in Dec 2019

4/10 Poor

Kim, Charlotte

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overrated for the Price
Stayed two nights during Easter break and was initially excited about the apartment location. Is this apartment spacious? Yes. Is it clean? Yes. However, it's not difficult to clean, or offer space, in an apartment that is sparsely furnished. The little furniture that is provided appears to be a mismatched collection courtesy of the clearance room at IKEA. The beds consist of thin mattresses (no box springs) which are so hard to sleep on that my husband and I were forced to switch off sleeping on the one and only worn couch found in the living room each night. The bedrooms don't have closets or drawers. An iron didn't appear to be standard (one was delivered after I requested it). The apartment lighting consists of bright, florescent light bulbs in central chandeliers and a couple of tiny bedside lamps in the bedrooms. The living room floor lamp next to the couch didn't have light bulbs. The bathrooms were lovely if you disregarded the shower door that couldn't close and that neither bathroom had a toilet. The only toilet in the "spacious" apartment can be found in the foyer. The bath towels were worn, cheap and coupled nicely with the half empty bottles of "Super Saver" shampoo and conditioner they provided by the tub. We could have stayed a lovely hotel for the rate we paid for this apartment, buyer beware .
Stayed 2 nights in Apr 2018

2/10 Terrible

June-Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was told to find a new place to stay
We ended up not staying here due to the extreme lack of customer service and, in fact, we were told to find a place to stay elsewhere when we were 1 hour away from Vienna on our way to check-in. We simply needed a place to rest our heads for a quick layover prior to a morning flight to Germany after working in smaller towns for business (we are in the wine industry and the vineyards are in the outskirts of Vienna). We noted that we needed to arrange check-in and getting keys prior to our arrival so had our colleague from Austria call (whom has worked in the hotel industry in Vienna) to ensure that we did not have any issues with translation. We were told that we could check in with no added fee until 10pm but there would be a fee of 30 Euro should be need to check in afterwards. She told the contact that we would be a later check in due to our proximity and plans and we would call them when we were on our way and had no issues with the added fee. At 11:15 (23:15) our colleague was called and the contact was extremely angry that we had not yet arrived, stated that he was paying someone to wait for us, and that we should just look for a new place to stay the night. There was absolutely no customer service and we had to find a place to stay, last minute, in Vienna. The only thing good I have to say is that the photos of the location looked nice, but we paid a very large price for something we did not experience.
Stayed 1 night in Mar 2018

10/10 Excellent

Dr.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage; sehr schöne geräumige Wohnung. Alles prima, wir kommen gerne wieder. Gute Betreuung durch Vienna Residences. Nur zu empfehlen !!
Stayed 2 nights in Jul 2019