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Reviews of Grand Hotel Wien

5 out of 5
Grand Hotel Wien
Kaerntner Ring 9, Vienna, Vienna

Reviews

9.4

Exceptional

Rating 10 - Excellent. 740 out of 1000 reviews" "
Rating 8 - Good. 187 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hari, Berkeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious staff, clean, and high quality facilities and service.
Stayed 4 nights in Apr 2024
Response from Judith Kunz - Director of Rooms on 12 Apr 2024
Dear Hari,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very much liked our property and that you find our rooms very gorgeous and extremely clean. Also I appreciate to pass your very positive feedback to our staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Vienna hotel is second to none in Vienna. I love staying at this place. Front desk staff was very courteous and pleasant at check-in. It is very important when you are traveler and do not understand the language they speak. Got a room upgrade as a VIP guest. Great experience.
Stayed 3 nights in Jan 2024
Response from Judith Kunz - Director of Rooms on 24 Mar 2024
Dear Simon,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. It is a pleasure to me to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Susy at the reception is excellent
Stayed 1 night in Feb 2024
Response from Judith Kunz - Director of Rooms on 25 Feb 2024
Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed our Sushi and our service level at the reception desk so that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our staff members. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Excellent

juha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 25 Feb 2024
Dear Juha,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back!
Stayed 3 nights in Feb 2024
Response from Judith Kunz - Director of Rooms on 14 Feb 2024
Dear SabinaThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments and that you will be back!We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Judith Kunz - Director of Rooms on 21 Jan 2024
Dear ValeriaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Goce

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jan 2024
Response from Judith Kunz - Director of Rooms on 21 Jan 2024
Dear Goce,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to have a great stay with us.Thank you for your kind comment with your absolute rating with 10 out of 10, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Judith Kunz - Director of Rooms on 14 Jan 2024
Dear Katarina,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10!which I will gladly forward to our responsible departments, especially to our food and beverage team.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Excellent

Marguerite

Stayed 5 nights in Oct 2023
Response from Judith Kunz - Director of Rooms on 14 Jan 2024
Dear Marguerite,Thank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel stay in many years
Stayed 5 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 14 Jan 2024
Dear Alla,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.There is no better praise for us than to hear that we are the best Hotel you have stayed in for many years, thank you so very much for the excellent compliment, which I will gladly forward to our departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

4/10 Poor

Evan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When we first arrived, we were underwhelmed. There was no one to help us with our bags, and after arriving in our room, there was urine still on the toilet seat. The fire alarm also went off two nights in a row, which meant we were sitting outside in the cold, and only until right before the fire department arrived did they bring us blankets. It was utter chaos, and nobody was there to help us. The breakfast was mediocre, considering the price of €90 for two people. The hotel is in a great location, but for the price point, I recommend other five-star hotels located in the same area. Overall, considering what I paid for the hotel, I am not happy with what I received. Next time I am in Vienna, I will stay elsewhere.
Stayed 3 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 7 Jan 2024
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

2/10 Terrible

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.
Response from Judith Kunz - Director of Rooms on 7 Jan 2024
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Grand Wein
Absolutely fantastic hotel, close to major attractions and transport network. The staff were very attentive and could not to enough for you. The food was excellent. Would thoroughly recommend
Stayed 3 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 7 Jan 2024
Dear Anonymous,Thank you for taking the time to share your experience with us.I am very pleased to read that you had an absolute fantastic stay at our Grand Hotel and that the location has fit your expectations thank you also for the very positive comment about our attentive staff that I will gladly forward to all our departments.See you soon again at the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Gjovan, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels. The service and the rooms were outstanding. Great place to stay in
Response from Judith Kunz - Director of Rooms on 1 Jan 2024
Dear Gjovan,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that the service quality of our outstanding staff and that our beautiful rooms met your expectations. There is no better praise for us than to hear that we are one of the best hotels you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

4/10 Poor

Rehan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location was great and friendly staff. The rooms and carpeting needs upgrade. Mattresses are old with hard springs and very uncomfortable to sleep. Ownership needs to spend some money to make it look like 5 star.
Stayed 3 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 1 Feb 2024
Dear Rehan,Thank you for taking the time to share your experience with us. I am very pleased to read that you enjoyed our location and our great friendly staff.Thank you also for the constructive feedback regarding the desired renovation and I am pleased to inform you that we have a renovation in prospect this year, we have already started in January to replace some of the beds and mattresses. I hope that you will be able to try out the new beds during your next stay. It would be nice if you would still give us another chance and let us welcome you back to Vienna. Sincerely,

10/10 Excellent

Varsha

Stayed 3 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 21 Jan 2024
Dear VarshaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most beautiful hotels I have ever stayed in (having stayed in many all across the world). The room was exceptional (thank you for the upgrade….!) and the hotel staff could not have been more helpful or friendly. I would not hesitate to recommend staying at this superb hotel to anyone at anytime of the year.
Stayed 2 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 1 Jan 2024
Dear AdamThank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations, especially on the service quality of our great staff. There is no better praise for us than to hear that we are the most beautiful hotel you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 31 Dec 2023
Dear JenniferThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

jANICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service , restaurants , location where excellent .The thing I didn't like was the towels in the room.They were clean and readily available , but were old and kind of worn out , I know it sounds trivial but for what we paid I think it should have been better.
Stayed 6 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 1 Jan 2024
Dear jANICE,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere and our excellent restaurants. It is always great to read that we were able to meet our guest expectations. Regarding on the towels, I am happy to announce that we are planning to replace everything in this year, hopefully you can give us a feedback on your next stay.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyrhing from the welcome to the room upgrade to checkout. The concierge was very helpful
Stayed 2 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 31 Dec 2023
Dear PaulThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Excellent

Carlos, Encino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a great expeiience. The staff was awesome. The hotel was beautiful, clean, and elegant. The breakfast was A plus. So close to everything even ground transport
Stayed 4 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 15 Dec 2023
Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very great experience at our property and that you find our rooms very beautiful and clean and our staff very awesome. Also I appreciate to pass your positive feedback to our Grand Brasserie Team regarding of the breakfast.The whole team will very appreciate your excellent comment and positive feedback.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

8/10 Good

ERCAN

Stayed 4 nights in Dec 2023
Response from Judith Kunz - Director of Rooms on 12 Dec 2023
Dear Ercan,Thank you for placing your trust in us and sharing your experience with us. From the rating, I am happy to conclude that you enjoyed your stay with us.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

CHUNG WEI, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service !
Stayed 1 night in Dec 2023
Response from Judith Kunz - Director of Rooms on 5 Dec 2023
Dear Chung Wei,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good and there are some excellent hardworking and helpful and friendly staff! We are very pleased and grateful for all the support they provided us and made our stay pleasant and memorable!
Stayed 3 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 5 Dec 2023
Dear David,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed your stay with us and that you had a good time at our hotel.There is no finer praise for us than when a guest feels as welcome as you did. It is my pleasure to pass on your exceptional feedback about our staff to all departments, they will honestly be very proud to read this feedback. Thank you again for this kind compliment, our staff looks forward to welcoming you back to our hotel.See you soon again at the Grand Hotel Wien.Sincerely,

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in the center of the city, just a block away from the Opera house. Walking distance to all the sites I wanted to visit and also great shopping around.
Stayed 1 night in Nov 2023
Response from Judith Kunz - Director of Rooms on 5 Dec 2023
Dear AndreaThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and that you liked the location of the hotel.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Excellent

Maryann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful hotel is worth every penny spent. We will be rebooking when visiting Vienna in the future.
Stayed 7 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 5 Dec 2023
Dear Maryann,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed your stay with us to the fullest and that you personally had an outstanding stay at our hotel.There is no finer praise for us than when a guest feels as welcome as you did and that you are already thinking of coming back in future. Thank you again for this kind compliment, our staff looks forward to welcoming you back to our hotel.See you soon again at the Grand Hotel Wien.Sincerely

10/10 Excellent

Tamara, Greenwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOcation, location, location!
Stayed 7 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 27 Nov 2023
Dear TamaraThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind rating with 5 out of 5!I will gladly forward this to all departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute 10/10 if coming to Vienna! Beautiful hotel, excellent food and beverage options and great location
Stayed 3 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 24 Nov 2023
Dear Jasmine,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10!which I will gladly forward to our responsible departments, especially to our food and beverage team.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Excellent

Jesus M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 6 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 24 Nov 2023
Dear Jesus M,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very walkable. In-house dining options are limited but there is a nice market just outside the door in the mall area
Stayed 3 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 19 Nov 2023
Dear Robert,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere in our hotel.It is a great pity that we did not fulfil your expectations with our Unkai Restaurant, Restaurant 1870, Unaki Sushi Bar and our Rose Garden. We would have loved to show you our food options and I am almost certain that we could have created something delicious for your needs from our super kitchen. We are already looking forward to welcoming you again at the Grand Hotel Wien. And of course we look forward to preparing something delicious for you to eat next time. :)Yours sincerely,

10/10 Excellent

sir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 15 Nov 2023
Dear sir,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

6/10 Okay

keith

Liked: Cleanliness, staff & service, room comfort
For November rooms temperature was very hot. Check out to 20 minutes for a prepaid room. Almost missed flight
Stayed 2 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 15 Nov 2023
Dear Keith,Thank you for taking the time to share your experience with us. Thank you for your constructive feedback and we are very sorry that you did not enjoy your stay at our hotel to the fullest and that your stay was spoilt by the inconvenience of the long check out.It goes without saying that our new staff and apprentices have been retrained on the discounts for billing so that we can provide the service we wish to offer our guests. I would like to assure you that this service does not meet our service standards and we have made the necessary adjustments.It would be nice if you would give us another chance. Please do not hesitate to ask any further questions that I can help you with. Yours sincerely,

10/10 Excellent

Lettie

Stayed 3 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 15 Nov 2023
Dear LettieThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 10 out of 10 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Excellent

Linda, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at reception (let us check in early). Food at lobby terrace area very good and nice environment to hang out after long day. Rooms quiet and nice to have well-stocked grocery store in adjacent mall.
Stayed 3 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 15 Nov 2023
Dear Linda,thank you very much for taking the time to share your experience with us. I am very happy to read that you enjoyed your stay with us to the fullest.I pleased to pass on the explicit mention of our excellent staff at the Reception and the comment of the fantastic food at our Rosengarten Restaurant to our team members, who will really be very pleased to hear this.We look forward to seeing you again soon at the Grand Hotel Wien.With kind regards,

10/10 Excellent

Miguel

Stayed 3 nights in Nov 2023
Response from Judith Kunz - Director of Rooms on 5 Dec 2023
Dear MiguelThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Shiqian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Judith Kunz - Rooms Division Manager on 5 Nov 2023
Dear Shiqian,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see your great rating wit 10 out of 10 and that you enjoyed your stay with us in Vienna at the Grand Hotel Wien.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 Excellent

William, Washington

Stayed 4 nights in Oct 2023
Response from Judith Kunz - Director of Rooms on 19 Nov 2023
Dear WilliamThank you for placing your trust in us and sharing your experience with us. I am happy to conclude that you enjoyed your stay with us very much as you gave us a very good rating. Thank you!We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Alison, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property, staff and location, it could not have been better!
Stayed 4 nights in Oct 2023
Response from Judith Kunz - Rooms Division Manager on 2 Nov 2023
Dear AlisonThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 Excellent

Brian John

Liked: Cleanliness, staff & service, property conditions & facilities
A totally referbished,very tastefully and well designed
Stayed 4 nights in Oct 2023
Response from Judith Kunz - Rooms Division Manager on 20 Oct 2023
Dear Brian John,Thank you for taking the time to share your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you very much for the lovely compliment, which I will gladly forward to our responsible departments.See you soon again at the Grand Hotel Wien.Yours sincerely,

10/10 Excellent

Lisa Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Grand Wien was truly pleasant surprise. The staff when you checked in were friendly and accommodating. The rooms were clean, spacious and well appointed. Breakfast was delicious with many choices and an attentive staff. The hotels location is Perfect and we were able to walk anywhere from the hotel.
Stayed 4 nights in Oct 2023
Response from Judith Kunz - Rooms Division Manager on 20 Oct 2023
Dear Lisa AnnThank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. I will like to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Good breakfast Rooms very good Bathroom has some strong features Tourist tables(conference related) less classy
Stayed 4 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 20 Oct 2023
Dear Gary,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

6/10 Okay

Roberto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is very quiet, elegant, and in excellent location. Staff is very nice. A beautiful building with beautiful rooms. The reason for 3 stars is the breakfast. The breakfast room is way too small, cavernous, and does not have enough windows. People are squeezed together like sardines. A hotel of this caliber needs a much larger room for breakfast with plenty of light. Also, please let guests get coffe and milk by themselves without having to ask the busy waiters and wait for the waiters! I want to thank Leon at the concierge who was very helpful!!!
Stayed 4 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 20 Oct 2023
Dear Roberto,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay and that we were almost able to meet all your expectations, even if our goal is to surpass your expectations of course.It is a pleasure for me to pass your positive feedback to all our departments specially to Leon our Bellboy.Regarding of the Breakfast experience, I will review your points of criticism in detail again with the Grand Brasserie Manager to speak to their team member that we are able to provide the service we want our guests to receive. We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 Good

Richard

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff friendly and helpful. Hotel is in good central location and close to u-bahn and streetcar/tram. Room was cleaned well, and "OK", but not "great" value, for the price per night. The room was frankly a little "shabby" e.g. carpets need cleaning, fixtures and fittings passed their best, not a good look for a hotel billed as "Grand". Strange too was the need to indicate what room cleaning and bed linen changing frequency you wanted. Whilst this is couched as being eco friendly it is also a cost saving and profit maximising option too. The management, not the caring and friendly face to face staff, are responsible for the decisions connected to the more negative elements of this review. I paid for 5 stars and didn't feel I got anything more than a basic level of hotel accommodation for the money
Stayed 4 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 19 Oct 2023
Dear Richard,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.Thank you, for your constructive feedback and I am very sorry that you did not thoroughly enjoy your stay at our hotel and that your stay experience was dampened by the inconvenience of your room conditions. Of course, we will review your points of criticism in detail again with the head technician and also with the reception chef to readjust the service level and the communication at their departments. I would like to assure you that this service does not meet our service standard and we will readjust accordingly.It would be nice if you would give us another chance. Please do not hesitate for asking any further question, where I can assist with.

10/10 Excellent

Y., Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels my wife and I have stayed in all our travels. It’s location couldn’t be better. It is 5 minute walk to Vienna Opera House and Musikverein. The famous Cafe Sacher is next to the opera house. Most important of all, the Billa supermarket is right in the basement of the hotel! The room is spacious and the staff is very courteous and efficient. We shall definitely return to Vienna and stay at the Grand!
Stayed 5 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 19 Oct 2023
Dear Y.Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations, especially on the service quality of our great staff. There is no better praise for us than to hear that we are the best IHG Hotel you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.

8/10 Good

KIRK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 20 Oct 2023
Dear KirkThank you for placing your trust in us and sharing your experience with us. I am very pleased to see your great rating with 10 out of 10! Thank you for this.We are already looking forward to welcoming you again at the Grand Hotel Wien.Kind regards,

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very professional staff
Stayed 1 night in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 5 Nov 2023
Dear Anna,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. I will like to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and atmosphere. Very helpful staff.
Stayed 1 night in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 19 Oct 2023
Dear AlexanderThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 20 Oct 2023
Dear Anthony,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see your great rating with 10 out of 10! Thank you for this.We are already looking forward to welcoming you again at the Grand Hotel Wien.Kind regards,

6/10 Okay

Andrei

Stayed 3 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 5 Nov 2023
Dear AndreiThank you very much for your second review, of course, we will discuss your criticisms again in detail with all department managers.Once more I am terrible sorry that you had such a bad experience at our property in Vienna. I hope you will give us the opportunity to serve you in the future and we would be happy to prove our service again.Yours sincerely,

6/10 Okay

Andrei

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Filling so sorry
The staff seems so unprofessional, with very small exceptions! We have been visiting this hotel several times before, the last time in 2018. The housekeeper forgot every time some towels. The breakfast atmosfere was like a cantina. I have spoted hair and flies on the food. The staff seemed untrained, overworked and very negligent dressed and hair style. Also there was a very rude lady. One day at 11:05 I have asked for a coffee and she has answered in a very rude manner, that it is after 11:00 and the coffee machine is about to be cleaned. I could understand that it was 2 minutes after the breakfast was closing, but still... there are many other ways to nicely deny a request from the paying guests. After this, even that we had the breakfast included, we have preferred not to go to back.
Stayed 4 nights in Sep 2023
Response from Judith Kunz - Rooms Division Manager on 20 Oct 2023
Dear Andrei,Thank you for taking the time to place your trust in us and share your experience at GRAND HOTEL WIEN.I would like to thank you for your constructive feedback and apologize that you had such a bad experience at our hotel, as there were deficiencies in various service areas. Of course, we will discuss your criticisms again in detail with all department managers, as it is a very bad sign when a regular guest tells us about such a bad experience during his stay.I would like to assure you that this service does not meet our service standard and we will readjust accordingly so that our guests can enjoy their stay at the level of a 5-star service. I hope you will give us the opportunity to serve you in the future and we would be happy to prove our service again.Yours sincerely,