Great location, disappointing infrastructure
The hotel is located at a very convinient location, walking distance from the historic city center and to the shopping areas. The staff was also very friendly and helpful. The breakfast was also nice with lots of choices.
But the old infrstructure of the hotel, inclulding the centrally controlled heating and air conditioning and lack of propoer ventilation in the room was a big disappintment! We visited Viena in April 2017, and while it still cold outside, the room was HOT and felt very suffocating both during the day and even worse during the night. We could not adjust the temperature as everything was centrally controlled and they would not start the AC in the rooms as apparently there were still in "winter conditions". We could not open the windows as the City Bar was right infront of our room. My wife could hardly sleep for the first two nights of our four night stay. When after two nights of complaints, they finally gave us a little table fan to help with ventilation issue at night. So if you or your family has similar problems with temperature control and/or ventilation, I would not recommend the hotel during transition season. However, the situation might be better during summers when they could start the air conditioning throughout the hotel.
Having said that, I am not sure if the other hotels in the city would be any better in this regards unless they are newly built so better to call upfront and confirm.
Comment from Hotel Management
27-Apr-2017 by Tigra Team, Hotel Management
we would like to thank you for taking the time to share your valued feedback with us. It pleases us greatly to be informed that our breakfast and our staff has left behind such a positive impression. We do apologize for any kind of inconvenience that we have created during your stay and will be looking into this matter as to assure that it does not happen again.
We do hope to see you again in the near future.
In case of pending inquiries do not hesitate to contact us.
On behalf of your Hotel Das Tigra Team,
We wish you a great day.