We have stayed at Parkside many times and have always loved it. Our most recent stay was horrible though, our room was directly below a band of a social function playing on Saturday night. We were not advised this would be happening. We could hear every word of the songs the band played and the continuous beat of the drum clearly from our bedroom. I was directed to email the manager when we brought it to the attention of hotel staff, I did that and never received a response which is why I'm rating it poorly. Lesson learned, if you choose this hotel, ask where your room will located, I would stay away from floor 7 & 8 if you are concerned about noise, as a young family that goes to be early, noise is a huge factor for us. Some genuine customer service would have been appreciated.