Ratings based on 1,048 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Park City, Utah

Nice and very clean. It was a spacious room.

Posted 20-Sep-2016
It was a nice, clean spacious room. Friendly staff and great location for us.
Comment from Hotel Management
21-Sep-2016 by Wesley MacInnis, Hotel Management
Dear Sandra: thank you for taking the time to share your feedback with us and other Expedia users. We are thrilled that you enjoyed your room, the central location, and our dedicated staff team. We hope to have the opportunity of welcoming you back to Victoria in the near future.
5out of 5
by A verified traveller

Perfect place for cyclists.

Posted 16-Sep-2016
Cons: Chairs on deck needed some attention. We used towels from the room.
Location: Great downtown location. Able to go to the seawall within a couple of minutes. Saw the tugboat ballet, the international chalk art and art gallery.
3 ladies traveling with bikes. Very accommodating. Upgraded to a 2 bedroom, 2 bathroom suite. Great place for breakfast on the roof top restaurant.
Comment from Hotel Management
16-Sep-2016 by Wesley MacInnis, Hotel Management
Thank you for taking the time to share your feedback with us and other Expedia users. We are thrilled to see your high rating of our hotel. Thank you also for recognizing our central location and rooftop restaurant in your comments. We hope to have the opportunity of welcoming you back to Victoria soon!
4out of 5
by A verified traveller from Ca

Close to downtown

Posted 16-Sep-2016
Hotel was close to everything....walking distance from the warf, restaurants and shops.
Comment from Hotel Management
16-Sep-2016 by Wesley MacInnis, Hotel Management
Dear Sally: thank you for your kind words about our hotel. We are thrilled that you enjoyed your recent stay with us. Thank you also for recognizing our central location in your review. We hope to have the opportunity of welcoming you back to Victoria in the near future.
5out of 5
by A verified traveller

Posted 16-Sep-2016
Really great. Close to everything. Beautiful city, loved our stay!
Comment from Hotel Management
16-Sep-2016 by Wesley MacInnis, Hotel Management
Thank you for taking the time to review the Chateau Victoria Hotel & Suites. We are thrilled that you consider our hotel "really great," and we hope to have the opportunity of welcoming you back to Victoria in the near future.
4out of 5
by A verified traveller from Mississauga

Very nice hotel with a great location for walking.

Posted 11-Sep-2016
Pros: Great location and accommodation.
Cons: Pool spa area could look more inviting. Robes in the suites would be a wonderful touch.
Location: We walked to to China Town along the waterfront. Visited the Empress Hotel, the BC Legislature, the BC Museum.
Very pleased with our one bedroom suite located on the 9th floor. Staff was very helpful and welcoming. We were able to take in a couple of late night strolls by the waterfront after returning to our hotel after a couple of days of touring the island. Wonderful sights and restaurants in the area. Breakfast in Vista 18 was wonderful! Great overall experience!
Comment from Hotel Management
12-Sep-2016 by Wesley MacInnis, Hotel Management
Thank you for taking the time to share your feedback of the Chateau Victoria Hotel & Suites. We are thrilled to see your high rating of our hotel. Please know that bath robes are available by request at no extra charge. Simply ask our front desk team and they will gladly have housekeeping bring robes up to your room. We hope to have the opportunity of welcoming you back to Victoria in the near future.
4out of 5
by A verified traveller from Nanoose Bay

Nice hotel. Close to everything.

Posted 11-Sep-2016
Pros: The hotel was great. Nicely decorated and the staff at the front desk when I checked in was wonderful.
Cons: Beds could be a little softer. To firm for my liking.
Location: It's right downtown. Walking distance to the Waterfront, IMAX, museum, Confrence centre, and all the little shops around the area.
Victoria is a beautiful place to visit. One of my most favourite spots for a weekend trip. I booked this hotel because of location. It was the first time I had stayed here. I had booked a standard room but when we arrived there they had upgraded us to a one bedroom suite. It was a nice surprise. I would recommend this hotel to everyone.
Comment from Hotel Management
12-Sep-2016 by Wesley MacInnis, Hotel Management
Dear Renee: thank you for your positive review of the Chateau Victoria Hotel & Suites. We are pleased that your recent stay with us was so enjoyable. Thank you also for recognizing our dedicated team in your comments. We hope to have the opportunity of welcoming you back to Victoria in the near future!
5out of 5
by A verified traveller from ROYSTON

CLOSE TO EVERY THING DOWN TOWN

Posted 05-Sep-2016
Pros: MOST EVERTHING
Cons: WHEN WE STAY IN THE SUITS, THEY SHOULD HAVE AIR-CONDITIONING FOR BOTH ROOMS. OUR LAST STAY THE AIR-CONDITIONER WAS VERY NOISY MOST OF THE NIGHT.
Location: RESTRAUNTS EVERY WHERE. ALL WALKING DISTANCE,BARS & ENTERTAINMENT
FOR THE MOST PART THE HOTEL IS EXELLENT,GREAT ROOM,EXELLENT SERVICES PROVIDED,PLEASENT HOTEL WORKERS.WE HAD A VERY GOOD EXPERIENCE.HAPPY TO LET OTHERS KNOW ABOUT THEM.
Comment from Hotel Management
06-Sep-2016 by Wesley MacInnis, Hotel Management
Dear Gord: thank you for taking the time to share your feedback on your recent visit. We are thrilled to see your high rating of our hotel. Thank you also for complimenting our dedicated team and central location in your review. We hope to welcome you back soon!
4out of 5
by A verified traveller from Vancouver, BC

Quiet, Clean, Comfortable

Posted 05-Sep-2016
I stayed in a traditional room with two beds, located on Level 3. It was quiet, clean, and comfortable. Parking is available on-site at a reasonable rate. Regarding cons, I would say that: 1) the 3 elevators are slow; 2) the power outlets are very limited in the room. There is a set of two power outlets in bathroom, and another set of two behind the bed, on the wall (not easily seen). For the rest of the power outlets, they are all being used by TV, fridge, floor lamp, etc. It was a challenge for me to charge my phone, and electronics all at once.
Comment from Hotel Management
06-Sep-2016 by Wesley MacInnis, Hotel Management
Dear Wong: thank you for taking the time to share your feedback with us and other Expedia users. We are thrilled that you found your room to be quiet, clean, and comfortable. Please know that one of our elevators was out-of-order this Labour Day weekend, which may have contributed to your comments regarding the speed of our elevators. Thank you again for your feedback. We hope to have the opportunity of welcoming you back to Victoria in the near future.
4out of 5
by A verified traveller from Perth, Western Australia

Nice hotel in downtown Victoria

Posted 02-Sep-2016
The room was great and spacious. 4 of us stayed in one room and it was great that one of the bed was in its own room. The staff were very friendly and accommodating. They let us check in early to our room as we arrived early. It is walking distance to tourist attractions.
Comment from Hotel Management
02-Sep-2016 by Wesley MacInnis, Hotel Management
Dear Mina: thank you for your kind review of our hotel. We are thrilled that you enjoyed your one-bedroom suite. Thank you also for recognizing our central location in your comments. We hope to welcome you back to Victoria in the near future.
5out of 5
by A verified traveller

Downtown

Posted 01-Sep-2016
Pros: Clean rooms and amenities. Staff friendly and helpful. Family friendly.
Cons: Not sure if this is an opportunity for improvement- Pool was a bit deep for small children.
Location: Close to museum, legislature buildings, harbour and beacon hill park.
Clean hotel and friendly helpful staff. Downtown location close to all activities.
Comment from Hotel Management
01-Sep-2016 by Wesley MacInnis, Hotel Management
Dear Lisa: thank you for taking the time to share your feedback with us and other Expedia users. We are thrilled to see your high rating of our hotel. Thank you also for recognizing our dedicated team in your review. Please know that we are nearing the end of a series of extensive renovations. Last year, we completely renovated floors 5 through 10; this year floors 11 through 17 are scheduled for complete renovation. We do plan to upgrade our pool area (especially with the aim of making our facilities better-suited for young children), but our current priority is the completion of our room renovations. Again, thank you for your feedback. We hope to have the opportunity of welcoming you back to Victoria in the near future.