Ratings based on 937 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Victoria B.C.

12 night stay after sale of home, start of rental

Posted 04-Feb-2016
Pros: see above
Cons: see above
okay but your company cast me double on parking. If I had booked directly the hotel would have charged $7.50 but your charge was $15. per day. extras in room were hit and miss IE) no coffee packs for three days the double for a couple then none again. Food was excellent, staff very friendly. Will stay again if needed. Great location to downtown.
3 out of 5
by A verified traveller

Posted 30-Jan-2016
Pros: Parking was convenient
Cons: Bar prices
Location: Good location lots to do
We did not drink in the hotel, $18.00 for a single ounce of Johnny Walker Blue label is $468 a bottle that is a rip=off!
Comment from Hotel Management
03-Feb-2016 by Marion Ann , Hotel Management
Thank you for your review & for choosing the Chateau Victoria Hotel & Suites.The common goal of our employee team is to meet (and ideally exceed) our guests’ expectations. We are constantly striving to enhance our service levels and by sharing your experience with us you have contributed to our progress. Thank you again for your feedback and we look forward to welcoming you back to Victoria
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver B C

Quiet. Extremely comfortable. Ideally located.

Posted 22-Jan-2016
Pros: Staff, Room, Restaurant, location
Cons: Nada!
This was a birthday celebratory visit, and could not have been better. We'll be back!
5 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

First class facilities, friendly staff, GREAT bar

Posted 17-Jan-2016
Pros: Location, attitude and Clive's - great cocktails for reasonable prices, knowledgeable bartenders and not a television screen in sight!
Cons: Nothing.
Location: Good Greek food next door, but so-so atmosphere. "Social", just around the corner on Douglas, for drinks, light food and conversation.
I stayed here for three nights - great hotel, right in the middle of things, very quiet, comfortable room and the absolute best Lobby bar in the country.
5 out of 5
Recommended
for Everyone
by A verified traveller from Japan

どこでも徒歩圏内で、とても便利な立地

Posted 01-Jan-2016
快適でした。特にロケーションは最高でした。また利用したいです。エレベーターの待ち時間が長いのが、少し気になりました。
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Great Location!

Posted 30-Dec-2015
Very pleasant and helpful staff; comfortable and well equipped rooms; cozy sitting areas; parking easy and great location for walking -- we enjoyed our stay immensely! We come to Victoria often and have stayed in many different hotels -- we would not hesitate to come back to the Chateau Victoria.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Dec-2015
Pros: The staff were great! Very personable and went out of their way to drive us to a destination in the morning.
Wonderful staff! The room was clean and comfortable. We needed a few extra items and those were brought up to us immediately. A hotel I would certainly stay in again without hesitation. The price was great, too!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great service! Elegant hotel!

Posted 29-Dec-2015
Went for a parents getaway. Was exactly what we needed geat service. Nice room. Even though we booked two double queens on expedia the hotel staff noticed it was just two of us and asked if we wanted a king instead. The bed was heaven!
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant and helpful staff.

Posted 29-Dec-2015
Pros: Very welcoming staff; a wonderful view and a comfortable bed.
Location: The location was perfect for my needs. The pickup area was spacious and easy to come and go.
When we discovered I had made a mistake in booking, they directed me to the appropriate place to fix the misunderstanding.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gulf Islands BC

Very enjoyable stay

Posted 26-Dec-2015
Pros: location, cleanliness
Cons: lavatory floor and shower floor in ladies lav of pool area is very slippery. My companion fell in the shower
Location: smack dab downtown Victoria shopping, dining, sight seeing
friendly staff, lovely lobby, nice pool, comfy beds
Comment from Hotel Management
30-Dec-2015 by Brittany, Hotel Management
Thank you Rosa for taking the time to review our hotel! It’s so nice to hear that you found our location convenient for your exploration of the city, and enjoyed the amenities inside the hotel as well. We appreciate you bringing the slippery floors in the pool area to our attention, and we will look into this right away. Thank you again and we hope to welcome you back very soon!