Ratings based on 1,188 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Everett WA

Great location, well run.

Posted 28-Mar-2017
Pros: Location and friendly staff. Suite was excellent.
Well located within easy walking distance to harbor and downtown. Hotel staff were particularly helpful and friendly. We had occasion to need some medical help which they dealt with very efficiently and showed great concern.
3out of 5
Recommended
for Everyone
by A verified traveller

Convenient location, clean room but noisy!!!

Posted 27-Mar-2017
Fantastic location. We pretty much walked everywhere during our stay. Appreciated the friendly staff and clean room but felt we were put on the kid/dog floor because of our four-year-old. The room was close to the elevator and the pool so was in a high traffic area. Both mornings, we were woken early by people chatting just outside our room. If we stayed here again, I would request a different floor/room. Thanks!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
Great location. Fantastic restaurant. Helpful, friendly staff who get the "customer experience". Dog friendly.
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful

Posted 27-Mar-2017
Very nice hotel. Was nice to have a shuttle to the concert at the save on foods memorial center. Then pick us up again at 11pm!!!
4out of 5
Recommended
for Everyone
by A verified traveller

Downtown Victoria Great Location

Posted 25-Mar-2017
I would definitely return to this hotel when we come back to Victoria. Great location. Hotel appears to be well-kept; beds were very comfortable. One issue was the noise level from the bar downstairs that appeared to have a band on a Thursday night. Not sure if it was a private function, but it kept my elderly parents up some of the night.
5out of 5
Recommended
for Everyone
by A verified traveller from Kelowna

Highly recommend Hotel

Posted 25-Mar-2017
Great hotel! The minute we walked through the front door we felt welcomed by all Hotel staff. Very friendly and accommodating. Great location. We walked everywhere. My kids also enjoyed swimming in the pool. Will defiantly stay again!!
3out of 5
by A verified traveller

Clean but Noisy

Posted 25-Mar-2017
Pros: close to downtown
Cons: make the doors close slower so they don't slam
Location: restaurants, coffee house, imax
Had been traveling all day and was looking forward to a good night sleep but the walls were paper thin and you could swear the person in the next rooms and hallways were right beside you. The doors do not have slow release hinges as it is an older hotel and doors were slamming all night long as well as early in the morning. Kept us awake and did not get the good nights sleep we were hoping for. The rooms were clean and beds were comfy. Was a shame about the noise. Probably would not stay there again.
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Hotel near downtown with a superb staff.

Posted 23-Mar-2017
My girlfriend and I came to Victoria for a wedding and decided to check in a day early, they only had a suite so we took it with plans to check out in the next morning and move to our previously booked standard room when it was ready. When I called down in the morning to see if the standard room would be ready, I was informed that we did not need to check out of the suite because they were giving us a free upgrade. We were delighted because both of us were battling colds and we did not have much energy to check out of one room, leave our bags, and find something to do until our next room was ready. The staff were all incredibly helpful in not only these regards but also directing us around Victoria. Everything in downtown is within walking distance including a beautiful park and the harbor. The restaurant at the top of the hotel was terrific and very fairly priced for the quality of food. If/when we return to Victoria, I could not imagine staying anywhere else. Thank you.
5out of 5
Recommended
for Everyone
by A verified traveller from nanaimo, bc

A weekend away...

Posted 22-Mar-2017
Centrally located, comfy rooms and amazing first impressionions in the lobby!
4out of 5
Recommended
for Everyone
by A verified traveller from vancouver

Spring Break weekend.

Posted 20-Mar-2017
Pros: Location, clean, updated,helpful staff.
Location: Close to downtown, inner harbour, Beacon Hill Park, BC museum, fabulous restaurants.a
Girls weekend with my teenage daughter and her friend. Perfect location, close to everything we wanted to do.