Ratings based on 797 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Nice hotel in downtown Victoria

Posted 24-Aug-2015
Pros: Great location, clean, large rooms
Cons: Nothing
Great place to stay if you want to walk to Victoria sightseeing
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Great hotel conveniently located

Posted 22-Aug-2015
Pros: The location
Cons: I'm uncertain if there is a safe in the room, I think not n in this day n age, this is a necessity n the hotel shld consider the installation of safes
Location: Conveniently located, walking distance to Parliament House, the Visitors Centre, shopping n buses
Chateau Victoria is conveniently located in Victoria, walking distance to the Visitors Information Bureau. Walking distance to the bus stop to catch bus to Butchart Gardens. It's clean, staff r pleasant n they hv a shuttle service. I wld recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Mpls, MN

Wonderful hotel; great breakfast in the Vista 18.

Posted 17-Aug-2015
Pros: A nice place to stay, and close to the areas we wanted to walk. The shuttle took us where we wanted to start, and we were able to shop on the way back
Cons: Elevators!
Attentive and friendly staff, great rooms, view of the water and the beehives on the roof a few floors down. Elevators tiny and slow but everything else was great.
Comment from Hotel Management
20-Aug-2015 by Marion Ann , Hotel Management
Thank you Wanda for taking the time to share your experiences during your stay with us. The reviews we receive from our guests are extremely valuable and sincerely appreciated and in and in particular for praising the efforts of our team members; everyone enjoys a great review! Thank you again for your feedback and we look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2015
Very good service, great location, hotel facility and staff members are fantastic.
Comment from EPC
18-Aug-2015 by Marion Ann , EPC
Thank you for being a guest of ours, and for sharing your positive experiences with other travellers. It’s always nice to know our guests have had an enjoyable visit. Thank you again for your review and we look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2015
Pros: Location & Parking
Good hotel, good parking, good helpful staff, good location
3 out of 5
by A verified traveller from Portland, Oregon

Showing its age.

Posted 13-Aug-2015
Pros: Comfortable beds, location, access to fresh air.
Cons: Scuffed and worn sofa, carpet, wallpaper. Disappointing.
Location: Great access to Inner Harbor and all things related to it.
I wish the sparkling light-filled lobby reflected the condition of the rooms. While the beds were comfortable the carpet, sofa, wallpaper, (yes, wallpaper) were scuffed, worn, and from the 1980s decor era. There were five in our party but we were provided with enough towels and toiletries for only two. Given the price I would expect these details to be attended to. What we liked in addition to the bed: opaque doors between suite rooms provided privacy while providing light throughout the suite. Ability to open sliding door to get fresh air. Portable room air conditioner in bedroom in which windows do not open. Finally, and its best feature, is its location to the Inner Harbor and therefore proximity to all things downtown.
Comment from Hotel Management
16-Aug-2015 by Marion Ann, Hotel Management
Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. We would like to assure you that our property upgrades are ongoing, and all of our facilities will continue to receive the attention and updates they require! We are also pleased that the rest of your visit to Victoria was enjoyable. Thank you again for your review and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 07-Aug-2015
Close to lots of visit places. E.g. The Bug Zoo, Minimal World, Victoria Harbour.
Comment from Hotel Management
11-Aug-2015 by Marion Ann, Hotel Management
Thank you for sharing your experience during your visit to Victoria, it sounds like you enjoyed your time, the bug zoo and minute world are fun places to explore! Thank you again for your review and hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 28-Jul-2015
Pros: location and room size
Cons: more parking spots
Location: close to everything
Great service, great location. It was pleasant experience.
Comment from Hotel Management
01-Aug-2015 by Marion Ann , Hotel Management
We are so glad to hear that you enjoyed your stay with us, and we hope your next stay is just around the corner! We are looking forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2015
Pros: Great location!
The hotel is within a ten minute walk to downtown sights and the inner harbour. It is convenient to the ferries and easy to find from the highway. Lots of shops and cafés in the area. I would certainly stay here if I came to Victoria again. Reasonably priced for a downtown hotel.
Comment from Hotel Management
29-Jul-2015 by Marion Ann , Hotel Management
Thank you for your review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are delighted to hear that you had a wonderful experience during your stay with us. It’s always nice to know our guests have had an enjoyable visit. Thank you again for your positive feedback and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Korea

위치도 좋고 객실도 깨끗하고 편안함.

Posted 21-Jul-2015
빅토리아 다운타운을 여행하기에 더없이 좋은 위치임. 18층의 vista18은 음식과 음료, 전망 모두를 갖춘 좋은 식당이자 바였음.