Ratings based on 1,032 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Houston

Good location but room was outdated

Posted 29-Aug-2016
Pros: Good Location
Cons: Rooms in need of updating
Location: Walking distance to waterfront, Fairmount Empress, etc.
Room was and 2nd floor and had a portable AC unit that barely kept the room comfortable. Using the hairdryer cause the circuit to trip and the TV, AC unit, hairdryer and lamp all went off...serious updates are required!!
Comment from Hotel Management
29-Aug-2016 by Wesley MacInnis, Hotel Management
Dear Fifi: thank you for taking the time to share your feedback with us. We are disappointed that your room did not meet your expectations. Please know that we do not recommend operating the hairdryer, air conditioner, and television in your room simultaneously, as this puts strain on our breaker system. We hope to have the opportunity of welcoming you back to Victoria in the near future!
5out of 5
by A verified traveller

Posted 28-Aug-2016
Wonderful & accommodating place. Very central location, very clean & very helpful staff. Appreciated these things as a fellow hotel worker & after having to move hotels due to poor conditions at another property
Comment from Hotel Management
29-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for your kind words about the Chateau Victoria Hotel & Suites. We are delighted that you enjoyed your recent stay with us. Thank you also for recognizing our high level of cleanliness in your comments. We hope to have the opportunity of welcoming you back to Victoria in the near future.
4out of 5
by A verified traveller from Vancouver

Good location,good room

Posted 25-Aug-2016
Two rooms and two queen beds surprised me much,like it very much.good location,just need walk to everywhere in downtown.
Comment from Hotel Management
26-Aug-2016 by Wesley MacInnis, Hotel Management
Dear Bess: thank you for your positive review. We hope to have the opportunity of welcoming you back to Victoria in the near future.
5out of 5
by A verified traveller

Posted 23-Aug-2016
Great location. Walking distance to major attractions.
Comment from Hotel Management
23-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for your high rating of our hotel. We hope to have the opportunity of welcoming you back to Victoria in the near future.
2out of 5
by A verified traveller

Old room facilities

Posted 21-Aug-2016
Room is ok, has portable ac and a fan in the closet so you can use it on the living area.
Comment from Hotel Management
22-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for taking the time to share your feedback with us and other TripAdvisor users. We are disappointed that your room did not meet all of your expectations. Please know that our hotel is currently undergoing a series of extensive renovations, which we have decided to conduct in stages in order to keep our doors open to the many guests depending on us. Again, thank you for your feedback. We hope to have the opportunity of welcoming you back to Victoria in the near future.
3out of 5
by A verified traveller

Good location

Posted 16-Aug-2016
Pros: Location was good.
Cons: Update the rooms and balconies. Power wash walls around balconies.
Can't beat the location but the rooms are tired, need updating. Balconies were dirty. Rooms were nice a big, staff was friendly and helpful.
Comment from Hotel Management
16-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for taking the time to share your feedback with us and other Expedia users. We are thrilled that you enjoyed our central location. Please know that our hotel is currently undergoing a series of extensive renovations, which we have decided to conduct in stages in order to keep our doors open to the many guests depending on us. We are drawing near the end of these upgrades, having recently completed renovations to our one-bedroom suites on floors 5 through 10. Floors 11 through 17 are scheduled for complete renovation this coming winter. Again, thank you for your feedback, and for recognizing our dedicated team in your comments. We hope to have the opportunity of welcoming you back to Victoria in the near future.
5out of 5
by A verified traveller

Nice Hotel, close to everything.

Posted 11-Aug-2016
Room was very spacious. Really appreciated that they had Queen beds and not Double beds. Nice balcony with view. Staff was accommodating and friendly. Kids enjoyed the pool, wife enjoyed the work out room. Easy walk to shops and many tourist attractions. No breakfast but Cora's was a short walk away and the kids really enjoyed eating there. We would definitely stay here again.
Comment from Hotel Management
12-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for your kind review of our hotel. We are thrilled that your whole family enjoyed your recent stay with us. If you have the opportunity to stay again, please consider our rooftop restaurant, Vista 18, which serves both plated and buffet breakfast. Again, thank you for your feedback. We hope to have the opportunity of welcoming you back to Victoria in the near future.
4out of 5
by A verified traveller

Posted 09-Aug-2016
Nice hotel, staff were friendly and helpful. Good location
Comment from Hotel Management
11-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for your kind words about the Chateau Victoria Hotel & Suites. We hope to have the opportunity of welcoming you back to Victoria in the near future.
5out of 5
by A verified traveller from BC

Great hotel friendly and fast hotel staff

Posted 02-Aug-2016
Great hotel, even left me a little note and chocolate as a wedding gift
Comment from Hotel Management
05-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for kind review, NEM! We hope to have the opportunity of welcoming you back to Victoria in the near future.
2out of 5
by A verified traveller

Posted 31-Jul-2016
The room was like a cave. It smelt like the pool down the hall. The pool room floor needed a cleaning. The room had power bars filled with plugs. I had to charge my phone in the bathroom with the light on. I had to pay to park in hotel lot. It was close to the down town that is the only plus.
Comment from Hotel Management
15-Aug-2016 by Wesley MacInnis, Hotel Management
Thank you for taking the time to share your feedback with us and other Expedia users. We are vert disappointed that neither your room nor our facilities met your expectations. Please know that we keep our parking rates separate from our room rates so that guests who do not need parking may opt out. We hope you will consider giving the Chateau Victoria a second chance in the near future