Ratings based on 902 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2015
The hotel was clean and the staff helpful and pleaseant
5 out of 5
Recommended
for Everyone
by A verified traveller from calgary Ab

Best hotel

Posted 27-Aug-2015
We got stuck in Victoria without the hotel after the disaster we had with first place. This one was last min reservation and made our vacation just perfect , with very friendly staff and comfortable rooms , with 5 min walk to the ocean .
4 out of 5
Recommended
for Families
by A verified traveller from Toronto

Nice hotel in quiet section of city.

Posted 23-Aug-2015
Pros: Friendly helpful staff.
Cons: sound proof the room, increase elevator speed.
Location: Quiet area of the city but within walking distance to good restaurants. Good value for your money.
Friendly hotel staff, no self parking, had to use valet service. No breakfast included but they had free use of bicycles which i did not use but maybe if i had more time. The elevators were Very slow but the PCs in the business centre were very fast and new with a printer. The door and walls were not soundproof as i could here people in the hallway. I liked the kitchen and full size fridge in the room.
3 out of 5
by A verified traveller

Decent room but no amenities

Posted 19-Aug-2015
The staff were very good, but the room was tight and had no table to eat at, so not very comfortable for a family of four. The hotel was walking distance to everything though. The room was clean but basic. We would not stay there again as what you got for the money was not good value. It needs a pool or spa or something.
3 out of 5
Recommended
for Everyone
by A verified traveller

breakfast and our beds

Posted 19-Aug-2015
Pros: Good location, easy access to the downtown area.
Was told on expedia that breakfast was included and that our room had 2 queen beds and a fold down couch. We arrived and were given 2 doubles and a folddown couch and breakfast we had to ask for and was then given a voucher. So just beware. To the hotels credit they did honor the breakfast and said they would upgrade our room. \Just don't like it when you have to approach them and tell them what we paid for in order to get it. Should of been a given.
5 out of 5
Recommended
for Everyone
by A verified traveller

best Western

Posted 14-Aug-2015
Excellent valet parking, you can leave the car and walk everywhere. Staff are very attentive and knowledgeable. The restaurant In the hotel does a really good breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel right downtown

Posted 12-Aug-2015
Rooms were clean and comfortable. Beds were also comfortable. The staff were very friendly and helpful. Family friendly restaurant in lobby; good food with very reasonable prices.
2 out of 5
by A verified traveller

older building not updated over priced

Posted 10-Aug-2015
no parking on site small rooms low water pressure uncomfortable bed
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, clean comfortable room

Posted 06-Aug-2015
Pros: Good customer service
Cons: The furniture/ kitchen needs updating
Location: Shopping at the different boutiques, hiking tour, sidecar tour and whale watching
Enjoyed six nights in a double queen suite. Room was clean and furniture was a bit worn but comfortable. Great to have kitchen with bowls, utensils, pots and a pan so you can prepare simple meals. We didn't feel like eating out for every meal, so it was nice to make breakfast sometimes. Good wifi connection and the laundry facilities were adequate. Detergent is provided so you don't need to bring your own unless you're particular. It felt a bit like home away from home. Friendly staff, though some are more knowledgeable than others. They really try to provide great customer service. It was raining when we arrived and they had complimentary umbrellas for guests to borrow. Nice touch.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh, PA

Comfortable hotel centrally located.

Posted 30-Jul-2015
Pros: The staff was friendly and provided assistance promptly when needed. Hotel was clean and centrally located to shopping, attractions and restaurants.
Cons: My room was smallish but clean and adequate for one. Bathroom fan was very loud and couldn't be turned off without turning out the light.
Location: Close to inner harbor for water activities and tours, near the museum, the government building, lots of restaurants and shopping opportunities.
I had a comfortable stay for a week. Was able to walk to many locations, restaurants and attractions and was near shopping and the inner harbor for taking a stroll. Was visiting a relative in town so had access to a car but could have done without it for most activities. The hotel staff was pleasant, even when I had to check-in in the middle of the night due to flight delays. The restaurant was closed or open limited hours most of the time when I was there but a new one was scheduled to open in the location soon. The noise from the bathroom fan was quite loud and could not be turned off without turning off the light. Accommodations were updated and in good condition. All in all it was a pleasant and comfortable stay.