Ratings based on 1,107 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 24-Sep-2016
Pros: Clean. Convient location.
Location: Harbor. Plenty of good restaurants.
Easy check in. Conviently located. Large comfortable room.
4out of 5
by A verified traveller from Ottawa

Parking A Pain

Posted 20-Sep-2016
Pros: Walking distance to downtown. Great restaurant recommendations from hotel staff.
Location: Hotel in the heart of Victoria and walking distance to shopping and the harbour front.
Typical Best Western. No advance notice that there is only valet parking with a small space to park on the street for check-in. We ended up going around the block a few times and parking elsewhere before being able to check in as all the spaces were taken. Check out was similarly an issue with having to wait 15-20 minutes to have our car returned to us on top of waiting for others checking out who also needed their cars.
4out of 5
by A verified traveller

Good Location downtown Victoria.

Posted 14-Sep-2016
Pros: location
Cons: restaurant attached could have staff that looks more professional. One on back kitchen staff had a nose ring and hair that hadn't been washed for days
Location: All Victoria downtown items.
Good experience. Good location. Hard for buses. Needed to park a mile away. However, they provided taxi and parking fee reimbursement.
4out of 5
by A verified traveller

Posted 04-Sep-2016
Bel hôtel, propre, le personnel était sympathique
5out of 5
by A verified traveller from Sudbury, ON

Beauty hotel!

Posted 01-Sep-2016
The front end staff was amazing and so friendly, the room was super clean and the location was amazing! Couldn't have asked for a nicer place to stay! A+++
4out of 5
by A verified traveller

Great staff and very comfortable

Posted 31-Aug-2016
Pros: Location, Staff, Room
Stayed here in a family suite and we were very happy with the room. The Staff were excellent and very helpful. The location made it easy to walk anywhere in the downtown area with lots of different restaurants and shops near by. The only issue is there is only valet parking
4out of 5
by A verified traveller from Vancouver

Nice hotel but awful neighborhood

Posted 30-Aug-2016
Pros: very nice rooms
Cons: Nothing really they can do about the negative aspects..
Location: close to Victoria harbour.
hotel staff nice and pleasant same goes for the room but the area the hotel is in is full of homeless people and prostitutes.
5out of 5
by A verified traveller from BC

Very good hotel. Excellent location.

Posted 30-Aug-2016
If you stay here you will be in the heart of victoria. No need for a car to visit most attractions. Room was clean and staff was helpful. Restaurants are everywhere.
4out of 5
by A verified traveller from Vancouver, BC

Nice hotel within walking distance to downtown

Posted 24-Aug-2016
Pros: Location
Cons: Pay attention to some details
Location: Chinatown for food; government street for shopping; inner harbor for water taxi, etc...
It is a very nice hotel within walking distance to inner harbor, China town, etc. Also, the hotel provides from 3 hours' free bicycle rental to the guests. It is a big bonus. With the bicycle, you can even go to oak bay. In general, the hotel is definitely within my expectation but unfortunately not above. We checked in for 3 adults but only two sets of towels were prepared.
4out of 5
by A verified traveller

Great Hotel to stay

Posted 16-Aug-2016
Rooms are small The room they gave me had a noisy AC however they were very attentive and put me in another room with upgrade!! So happy with the staff willing to help all the time to make your stay comfortable I highly recommend this hotel Great location