Ratings based on 1,059 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Awesome hotel!!

Posted 15-May-2016
Very nice hotel, very clean an modern with valet parking. Loved it!! ;)) definitely recommend.
5out of 5
by A verified traveller from Chilliwack, BC

Great service for a larger family

Posted 10-May-2016
Valet parking, excellent service from the front desk to the cleaning staff. With four kids the room was a good size and the staff made the kids feel special. We had an incident which required the manager to be involved but it was handled so professionally it made for a better experience.
5out of 5
by A verified traveller from Calgary

Great location

Posted 30-Apr-2016
Pros: We arrived a bit early for check-in. Our room was not ready, so they upgraded us to a suite.
Cons: Nothing
Location: Walk along the harbour; Craigdarroch Castle; drive to Duncan, Chemainus and Ladysmith to explore. Tons of restaurants in the area.
Room rates, hotel staff, housekeeping service - all excellent.
5out of 5
by A verified traveller

Good location in downtown Victoria.

Posted 18-Apr-2016
Pros: Clean, quiet, good location.
Excellent. Close to shopping and transportation. Close to China Town and McPherson Playhouse and Royal Theatre.
4out of 5
by A verified traveller

Nice clean hotel, good for the price

Posted 18-Apr-2016
Pros: I really liked the staff-- everyone was helpful and nice. Rooms were really clean. Valet service was nice.
Cons: I didn't really know how the valet service was supposed to work. Some kind of explanation before we arrived would have been nice.
This hotel was a great value and was definitely very clean. We stayed in a suite with 6 of us. It was definitely a little tight for my husband and our four kids to be in one room and sleeping on double beds was not the greatest. However, it was nice to have a little kitchen and the bed mattresses (though small) were in good condition (not too soft or worn). I liked that they had complimentary bike rentals, even though we weren't able to use them because our kids are too small. It was pretty close to a few things, though I found with the kids it was maybe a little farther away from the harbor than I would have liked. Once our kids get bigger however, I just don't think we would all fit in the room given the bed size. But kudos to them for getting creative with their space and figuring out how to have some 6 person suites in their hotel.
5out of 5
by A verified traveller from Northren BC

Amazing staff & location

Posted 16-Apr-2016
Pros: The cleanliness is really good. The staff amazing and The London Tube is a great restaurant.
Cons: It would have been nice to have a microwave but not a necessary.
Location: The location is great, within walking distance to great shops. If you go you have to check out Cherry Bomb Toys.
I came for a massage course so had with me my massage chair and 1 piece of luggage. I was greeted exiting the cab by one of the staff, he got my massage chair & luggage took it inside and waited patiently as I checked in. Something was happening so I got upgraded to a king size bed at no cost to me. The staff was helpful calling a cab for me in the morning of my course and even held my luggage at no cost when I checked out and a friend and I had breakfast at The London Tube. I've stayed at some fancy hotels but never have I had such an amazing experience like I have had at the Best Western Plus Carlton Plaza hotel. The London Tube staff is fantastic as well, they went out their way with my food when I mentioned my tree nut allergy. The food is the best. Best hotel restaurant I've been to.
3out of 5
by A verified traveller

Posted 06-Apr-2016
Fine for what we needed. Rooms were small and no restaurant. Great location though, close to good breakfast restaurants.
5out of 5
by A verified traveller from Manitoba

Meeting Family

Posted 05-Apr-2016
Pros: Great location, easy to walk to sites. Enjoyed the front desk staff.
Cons: Elevators were a tad slow, but nothing unbearable.
Location: Excellent location to downtown, tourist spots and marina. We went site seeing and shopping the little time we had. Victoria is a beautiful city!
We met family from Victoria and Parksville and this hotel was suggested by them. Our stay wasn't long but the staff at the front desk went out of their way to answer any questions that we had. Was very clean and presented itself quite well. Will definitely stay here again in the future and recommend it to others.
5out of 5
by A verified traveller

Victoria hotel in key location

Posted 04-Apr-2016
Reasonable parking fees given parking in Victoria can be challenging. Hotel staff were courteous and helpful. The room was clean and there was plenty of room.
4out of 5
by A verified traveller from ontario

Good value.

Posted 31-Mar-2016
Pros: Location.
Cons: Nothing.
Location: Great location. Can walk to everything.
Staff were very friendly and helpful. Very comfortable.