Dear Kevin, Thank you for your message. It was a pleasure to have you as our host! Your arrival was managed as a self check in so it is easier sometimes to deal this by Apps like Whatsapp, I understand that without wifi this may not be easy. Anyway, we always try to be present at check in at to assist our guests! Hopefully see you soon! Regards, Elia

Dear Guests, Thank you for sharing your anonymous comment with us. Let me please explain some points to our future guests who are going to read this review: - The check out is a self one and the payment is requested at check in. It does not exist any italian law that claims that payment must be made at check out. It is common in ordinary management but not mandatory! You are advised by email prior to arrival that the extra fees are to be paid at check in, in cash or credit card. - The service fee is showed on our booking page, so prior to your booking. If according to you it was a lot, I think it was better to not book our property. - The man who checked you in is our collaborator Riccardo, he was there for you, to assist and help you in any need and he is responsabile for the payment. If he was rude, I apologize about this. - About cleaning service, if there was any lack, it may happen and I apologize also about this. But it only needs a call to our office to recuperate immediately the situation. - The kitchen sink has a touchscreen system: if you do not activate it, no water would come. The shower flooded? Why did not signalize it? The door does not lock from outside? Not true, we lock it every time. Maybe you were not able to lock it.. Again, a call to our office and all this "problems" (if you want to call them problems) were solved in 1 minute. - AC a bit too cold: there is the controller in the apartment, each room has its own thermostat. Maybe a call would have helped.. ? We are human and we may miss something, even if we always commit ourselves to work in the most correct way. But things can change during your stay if you communicate to us. It is easy to say "this does not work" if you are not able to use it. Moreover, when you go back at home. If issues were signalized, you were happier now and we would not have received this low rate.

Gracias!!!

Thank you!