Lobby

Reviews of Best Western Plus Vancouver Mall Dr. Hotel & Suites

2.5 out of 5
Best Western Plus Vancouver Mall Dr. Hotel & Suites
9420 NE Vancouver Mall Drive, Vancouver, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 526 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 77 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jolly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 2 night stay here for my daughter’s volleyball tournament. The staff were incredibly helpful, especially the amazing ladies who cooked up and set up the breakfast area as well as the maids. The maintenance/janitor guy was great too! Thank you so much for your kindness and beautiful smiles. You guys deserve a raise and a promotion! I pray and hope Best Western treats you well because you all deserve it!!! Thank you again and again! I highly recommend this place, specifically due to the amazing customer service from the receptionist to the janitors, maids and breakfast service members.
Stayed 2 nights in Mar 2024

10/10 Excellent

natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly
Stayed 2 nights in Mar 2024

2/10 Terrible

Millicent

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty old smelly room..broken chipped furniture...I travel a lot, this is the worst room. Best Western lost our business
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the continental breakfast and how close it is to the mall
Stayed 1 night in Mar 2024

4/10 Poor

Anne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room smelled like cannabis. The third day we came back to find the bathroom had been cleaned but the bed wasn't even pulled up (not just not changed; not made). The left over piece of cookie in the lobby didn't get picked up or replaced all evening, though the night and half way into the next day! The window in the room was broken, the toilet kept running and the heater was noisy.
Stayed 3 nights in Mar 2024

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night arrived around 10pm. Was pleasantly surprised by how nice it was. We were greeted by Angel who checked us in and was extremely welcoming and nice. Our room was large, clean and comfortable. Only thing was it was cold for my liking but my husband likes a cold room so he was fine. We had free hot chocolate from the lobby at 10.30 and free cookies that Angelo had made for customers. They were delicious. Thank you Angel! Breakfast was good lots of options. Would definitely stay here again. Employees were very respectful friendly and courteous.
Stayed 1 night in Mar 2024

10/10 Excellent

Christy, Chehalis

Travelled with partner
Nice room, clean , comfortable
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Mar 2024

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you want to go shopping and very near Portland Oregon if you want to buy something in Oregon tax free. This was a great experience for my wife and I as we enjoyed shopping and the delicious breakfast at the hotel. The staff at the hotel were very friendly and helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Nikolas George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from jsimon on 6 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Loretta

Stayed 4 nights in Jan 2024
Response from jsimon on 18 Jan 2024
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

10/10 Excellent

Krista

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was neat and tidy and the jetted tub was nice.
Stayed 1 night in Jan 2024
Response from jsimon on 18 Jan 2024
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a tight spot at 0300 and needed a room for two nights. The employee was in the middle of her night audit and got me checked in with an upgrade. Really meant a lot that she was so courteous and kind. Love best western
Stayed 2 nights in Jan 2024
Response from jsimon on 18 Jan 2024
Thank you for taking the time to give us a rating. We appreciate your feedback. We are happy to hear our staff was accommodating. Hope to see you soon in the nearest future.

10/10 Excellent

Lisa

Travelled with family
Stayed 3 nights in Dec 2023
Response from Management on 20 Dec 2023
Thank you. We are happy that you enjoyed your stay with us.

8/10 Good

Joseph Couto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on 13 Dec 2023
Thank you! We hope you enjoyed your stay.

10/10 Excellent

Odin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and cleanliness
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you! We appreciate your business.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had to ask for more pool towels a couple times. When I went to check out and no one was at the front desk. I asked multiple other workers because I didn't want to be late checking out. Someone finally came to the front desk after I called from my cell phone to the lobby.
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Thank you for your feedback. I apologize that the front desk staff was not available for you immediately, we try to have someone readily at the front desk for our guests but unfortunately there are times where its necessary for them to leave for a short time. Again, we apologize.

10/10 Excellent

My Lynh

Liked: Staff & service, amenities, property conditions & facilities
Bathroom not good
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Thank you for taking the time to let us know what you disliked about our rooms.

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, amenities
Very hospital and clean.
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Thank you. We hope to see you again for any future stays.

4/10 Poor

Verified traveller

Business traveller
After going to bed, someone unlocked my door with a key (not mine). It turns out they assigned my room to someone else when they arrived around 9:30 PM. This was not good!
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
On behalf of myself and my entire staff, we apologize that you had that experience. We had a glitch in our system that is fixed now. Again, we are very sorry.

10/10 Excellent

Janan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and polite. It was very clean. The rooms were Very large. Overall experience was excellent.
Stayed 1 night in Nov 2023
Response from Management on 9 Nov 2023
Thank you!

10/10 Excellent

Jourdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mikkie was great! Excellent stay! Thank you to the entire staff.
Stayed 2 nights in Nov 2023
Response from Management on 9 Nov 2023
Thank you!

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Management on 9 Nov 2023
Thank you!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 9 Nov 2023
Thank you!

4/10 Poor

Vi, Garden Grove

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
Room reeked of animal. We understand that we stayed in a pet-friendly room but the oder was nauseating. Had to buy air freshener to use. Staff provided inconsistent policies about late check-out. Breakfast gave both me and my partner stomach illness.
Stayed 4 nights in Oct 2023
Response from Management on 9 Nov 2023
Thank you!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Response from Management on 2 Nov 2023
Thank you!

8/10 Good

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 30 Oct 2023
Thank you!

10/10 Excellent

David, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Micky was beyond awesome in helping us! We checked in to a Days Inn just down the street, and it was beyond horrible - dirty, tiles falling off in bathroom, hall carpets hadn't been vacuumed in months. We couldn't stay there. Drove down the street and found Best Western. Micky was at the front desk and was over the top awesome in helping us. She had one room left, and we got it. She went over and above helping us, and we're grateful. Should have booked Best Western the first time!! Vancouver Mall Best Western is tops. Great service, great breakfast, clean - met all our expectations!
Response from Management on 30 Oct 2023
Thank you!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Ned was a little hard. But the staff was friendly.
Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Thank you!

10/10 Excellent

Elsie

Stayed 1 night in Oct 2023
Response from Management on 21 Nov 2023
Thank you. We are happy you enjoyed your stay.

10/10 Excellent

Lis, short hills

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the magnet that could hold the door open while we rolled our luggage into and out of the room. I liked that there was a light above the luggage rack. I liked the comfortable chair and footrest. The room was arranged well. I didn't like that there were no bowls for cereal two mornings in a row.
Stayed 4 nights in Oct 2023
Response from Management on 28 Oct 2023
Thank you for your recent stay and for taking the time to review your stay. I do apologize that we ran out of bowls. I can assure you that you won't experience that with any future stays. Thank you.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and food
Stayed 2 nights in Oct 2023
Response from Management on 26 Oct 2023
Thank you for your recent stay and for taking the time to review your stay. We appreciate you!

10/10 Excellent

MARYGRACE, Chula Vista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Response from Management on 26 Oct 2023
Thank you!

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 17 Oct 2023
Thank you for taking the time to review your recent stay at our property. We hope to see you again.

2/10 Terrible

Crystal, Ridgefield

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Management on 17 Oct 2023
I am sorry that you did not enjoy your stay. With any information regarding any issues that you may have experienced, it is very hard for me to respond to your review. In any case my apologies.

4/10 Poor

Daniel

Stayed 1 night in Oct 2023
Response from Management on 17 Oct 2023
Thank you for taking the time to review your recent stay at our hotel. Without knowing what it is that made your stay a 4 out of ten it is very hard for me to try and fix any issues on our part. We use the reviews to be able to better our guests stays and improve, so that our guest can have a pleasant stay. Hopefully, you will stay with us again, and we will earn a 10 out of 10 from you.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast all three days was excellent. The coffe latte machine made my day
Stayed 3 nights in Oct 2023
Response from Management on 17 Oct 2023
Thank you for taking the time to review your recent stay at our property. We are very happy that you enjoyed the coffee latte machine and we hope to see you again.

6/10 Okay

NORMA

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable. The staff were friendly and professional. They were doing some construction on the property and we were woken up by a hammer drill bright and early at 8am on Friday morning. When we called the front desk we were told they needed to get work done but would ask that they delay till 9am but couldn't guarantee it. They started back up exactly at 9am and did for our entire 4 night stay.
Stayed 4 nights in Sep 2023
Response from Management on 6 Oct 2023
Thank you for taking the time to review your recent stay with us. I apologize that you were woken up by the noise of the workers remodeling our downstairs bathrooms. Unfortunately, there never is a good time, we just tried ed to get it done as quick as we could so our guests experience minimum inconvenience. Again, my apologies.

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff very friendly. Most of their ice machines not working. Breakfast bar great. I had a handicap room, it was ovious that the room hadn't been used for awhile. Some dust, but clean.
Stayed 4 nights in Sep 2023
Response from Management on 27 Sept 2023
Thank you for taking the time to tell us how your recent stay was. We appreciate your feedback.

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Regular maintenance is not keeping up in many areas, both in common areas and in the rooms.
Stayed 1 night in Sep 2023
Response from Management on 26 Sept 2023
Thank you for your valuable input. We appreciate it.

4/10 Poor

Arnie

Liked: Room comfort
Disliked: Cleanliness, staff & service
No service
We were at this hotel for three days and had zero housekeeping, even though we specifically asked both housekeeping and the front desk for our room to be serviced the second two days. Breakfast was also hit and miss.
Stayed 3 nights in Sep 2023
Response from Management on 25 Sept 2023
Thank you for taking the time to let us know the issues that you experienced during your stay. The information that you give makes it easier for us to make positive changes within the hotel. Thank you

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Management on 27 Sept 2023
Thank you!

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place I’ve stated here a few times they have great breakfast
Stayed 4 nights in Aug 2023
Response from Management on 25 Sept 2023
Thank you, we hope that you continue to return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good place to stay.
Stayed 2 nights in Sep 2023
Response from Management on 14 Sept 2023
Thank you!

8/10 Good

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness
Average stay...could have been cleaner
Disappointed in the cleanliness of our room. Upon entering there were several things that crunched under my feet leaving piled up crumbs. Cereal or chips maybe? The desk had a coffe ring and definitely had not been wiped down between guests. There was something large and black on the floor behind the bathroom door and there were several big black hairs on the inside of the shower curtain. The fridge even on MAX cold couldn't keep bottled water above room temp. The carpet around the tile was frayed and peeling back. Tripping hazard for sure! Our bed was very comfortable, sheets appeared to be clean. Could have used a couple more towels as we got a room with a jetted tub. Was hoping to have robes like we experienced at other Best Western plus hotels. Kind of a bummer. Props to the young women that was running the counter by herself. She was multi tasking like a pro. Being the only employee there she was checking people in, changing light bulbs and running to get luggage carts to return downstairs for new guests to use. Amongst other things. She still maintained a great attitude, did her job and was very helpful and personable.
Stayed 1 night in Sep 2023
Response from Management on 12 Sept 2023
Thank you for your feedback. We appreciate all feedback given by our guest whether it be positive or negative so that we can use it to constantly improve our hotel and our guests stay.

10/10 Excellent

frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 11 Sept 2023
Thank you!

10/10 Excellent

Brian Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable place to stay with good breakfast options.
Stayed 3 nights in Aug 2023
Response from Management on 7 Sept 2023
Thank you! We are happy that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Management on 7 Sept 2023
Thank you.