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Reviews of Best Western Plus Vancouver Airport Hotel

3.5 out of 5
Best Western Plus Vancouver Airport Hotel
1041 SW Marine Dr, Vancouver, BC

Reviews

7.6

Good

Rating 10 - Excellent. 663 out of 1832 reviews" "
Rating 8 - Good. 586 out of 1832 reviews" "
Rating 6 - Okay. 270 out of 1832 reviews" "
Rating 4 - Poor. 178 out of 1832 reviews" "
Rating 2 - Terrible. 135 out of 1832 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Melainie

No wake up call when requested and shuttle left without me and I had booked it the night before. I was not told to be there 15 min prior. I arrived 2 min to departure.
Stayed 1 night in May 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and patient with customers
Stayed 1 night in Apr 2024

8/10 Good

Johaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a layover...
Stayed 1 night in Apr 2024

4/10 Poor

Steve

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Sharon

The bed in the room did not have clean sheets or pillowcases; soiled linens and someone else’s hair evident! Had to sleep on top of the comforter fully clothed & put a towel over the pillow. The bathroom had clean towels but the floor was filthy.
Stayed 1 night in Apr 2024

10/10 Excellent

Christie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Meghan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Elliot

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were so comfortable! And the room was nice and clean. The hotel is right on a busy road so it was loud. Also a bit stressful to walk and get food because the road was busy and the crosswalks were not safe. I was traveling with my 7 year old and it was not safe outside the building. Staff were great- super friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very convenient to airport. Also very comfortable. Area around hotel seems very industrial.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay.
Stayed 1 night in Apr 2024

8/10 Good

Margaret

Travelled with family
It’s hard to access. There should be signs up to guide you. The staff have been superb! I was overly tired and wasn’t counting my money right and the nice man offered to count it for me! When he counted it I had seen what I had done! He was very kind, and he was honest!! Very friendly. The waitress in White Spit was exceptional with her service!! I let her know how good she was! Always smiling, and checking in to see if we were happy with our food and if we were needing anything. I am definately going to tell my family and my friends about the service! Thank you Best Western! I am feeling safe and well looked after.
Stayed 1 night in Apr 2024

8/10 Good

Piper

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service, front desk staff and overall function of this hotel was excellent. Good value.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Terry

Travelled with family
Disliked: Property conditions & facilities
Poor area to do anything without a vehicle
Stayed 1 night in Apr 2024

8/10 Good

Enrique, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Derek, grande prarie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Rooms were clean
Stayed 1 night in Apr 2024

2/10 Terrible

Charlemagne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area smells like horse manure
Stayed 1 night in Mar 2024

10/10 Excellent

Janette Marie

Business traveller
Liked: Cleanliness, staff & service, amenities
Plumbing issue …. Sink did not drain very well… each time toilet was flushed I could hear drain in shower gurgling. Obviously a venting issue… drainage system is starved for air… check vent termination on roof … may need to be snaked ( I’m a plumber)
Stayed 1 night in Apr 2024

4/10 Poor

Randy

Travelled with partner
Disliked: Staff & service
Room service and cleaning is only every 3 days. It's ridiculous also that you have to pay $10 every night for parking
Stayed 4 nights in Apr 2024

4/10 Poor

Megan

Disliked: Cleanliness, amenities, property conditions & facilities
There was hair in my bathrroom & when I got up this morning - there was a giant spider that came out of the towel. There was no way to control the temperature . The shuttle took over 30 mins from when I arrived to the airport - I did t realize I had to call .
Stayed 1 night in Apr 2024

6/10 Okay

John Ira Edwin

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kyle

Proximity to airport and the shuttle were great
Stayed 1 night in Apr 2024

6/10 Okay

Matt

Travelled with partner
Liked: Staff & service
Staff were nice and friendly. Dinner at their restaurant was mediocre at best.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from being awoken by other guests in the middle of the night & again early in the morning (drunk & loud, fighting & loud), my stay was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shuttle to and from airport was very convenient. Clean and comfortable
Stayed 1 night in Apr 2024

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities
Rat swarm on their parking lot. Unsafe and unhygienic.
Stayed 1 night in Apr 2024

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close we are to the airport and they have anshuttle
Stayed 1 night in Apr 2024

10/10 Excellent

CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Kim, Savona

Disliked: Property conditions & facilities
Hard to access and limited parking. Overpriced for amenities and location.
Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2024

6/10 Okay

Maya

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Beryl

Disliked: Staff & service, amenities, property conditions & facilities
The TV did not work. There was no information for WiFi connection in the room. When I called reception for help, no one answered. I went to desk to ask for help, the lady couldn't really be bothered. Told me to take a screen shot of card at desk. Still no TV. Location is not great. They ask for a security deposit. What does this tell you about clientele? But worst thing was that there seemed to be a mouse entering through a hole near the little coffee maker right beside the bed. It woke me up as it tried to chew into the sugar packages. Maybe it was something else? But I got up, cleaned up bits of paper etc, threw out the sugar packets, blocked the opening in wall. Not a good night!
Stayed 1 night in Apr 2024

10/10 Excellent

Shao yun

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Manvir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Close to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

4/10 Poor

trysha

Travelled with family and small children
Liked: Cleanliness, staff & service
Really loved the free shuttle ! Rooms facing the bridge are so loud I would bring earplugs Good view though !
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ritchie

Stayed 1 night in Apr 2024

6/10 Okay

VIRGINIA

Travelled with partner
Liked: Staff & service, property conditions & facilities
To close to the highway and no way to block the noise of the traffic
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle was convenient. Check in staff was friendly. Room was comfortable.
Stayed 1 night in Apr 2024

4/10 Poor

Kayla

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had ants on our bed, and the bathroom sink.
Stayed 1 night in Apr 2024

4/10 Poor

Andriy

Travelled with family
Disliked: Property conditions & facilities
The room has not enough space for 4 persons. It was absolutely inconvenient for my family. In my point of view the room such size could be convenient only for 2 persons. I booked 2 night accommodation for 316$ but I was charged 392,6$
Stayed 2 nights in Apr 2024