Search Castles in Upstate New York

"Check in Stall at Desk was very friendly & accommodating. Especially a staff member named Mike. He allowed me early access & upgraded my room type at no charge. Great gentleman and very friendly. Door men/Porter staff extremely helpful. Allowed me store my personal effects at no charge prior to check in."

"Very vice"

"Poor customer service. And worse management. "

"The hotel is changing hands and there are some improvements needed but they are working on them. My only complaint the phone number listed is not a direct line to hotel and they advertise contential breakfast but its a pay for breakfast"

"The property had trash all around it in the bushes,in the parking lot around the side exit doors,it was pretty rough,but when you get inside it's beautiful and clean and well taken care of,the staff were amazing and the restaurant deserves a shout out too! Thank you"

"Not informative in website about booking policy. Very hard to accommodate with. "

"Nice"

"The door to room 309 didn't lock. I complained The towel was rough There was dust and garbage between the bed and wall TV was small and hard to see The room smelled of strong curry food. Like someone had cooked in the room The back door the water was not draining from the rain and had to step in water "

"For the price I paid ($230 for 4 days and 3 nights), I loved this trip. It was so close to Niagara Falls, the border, and the casino. The breakfast was great, saving my boyfriend and I a bunch of money for breakfast (they had pancakes, eggs, toast, syrup, sausage, and yogurt!). The only downside to this location is that the shower has no storage to put your own products (although they do provide body gel, shampoo, and conditioner). Also, the pool was colder than expected. We were able to enjoy it one time for a few hours during our trip, but after knowing that the pool wasn't heated at all, we couldn't find a reason to go back in. Overall, if you're choosing this place for the pool, that will only benefit in the summer. If you're picking the hotel for everything else in addition to the pool, then I would agree. "