Title: Palais Aldea Zama Tulum by Casago Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=104441774&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Palais Aldea Zama Tulum by Casago ## Photo gallery for Palais Aldea Zama Tulum by Casago ![Exterior - Palais Aldea Zama Tulum by Casago (Tulum)](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/47032d1c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Palais Aldea Zama Tulum by Casago (Tulum)](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/105f0d35.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio | In-room safe, free WiFi, bed sheets - Palais Aldea Zama Tulum by Casago (Tulum)](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/e6d331c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Palais Aldea Zama Tulum by Casago (Tulum)](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/34a21419.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Palais Aldea Zama Tulum by Casago (Tulum)](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/f74b83ca.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Palais Aldea Zama Tulum by Casago provides amenities, such as a rooftop terrace and a 24-hour gym. Stay connected with free in-room WiFi. ## Reviews 7.2 Good ## Popular amenities - Pool - Kitchen - Parking included - Free Wi-Fi - Air-conditioning - Gym £55 includes taxes & fees 1 Apr - 2 Apr ## Room options ### Check availability for these dates Tonight [Mar 31 - Apr 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 1 - Apr 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 3 of 3 rooms ### View all photos for Comfort Studio ![Comfort Studio | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/9bf7525a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio - Garden view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Apartment, Garden View ![Family Apartment, Garden View | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/08b8f14f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment, Garden View - 763 sq ft - 2 bedrooms - Sleeps 5 - 2 Double Beds and 2 Single Beds ### View all photos for Superior Apartment, Multiple Beds ![Superior Apartment, Multiple Beds | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/105000000/104450000/104441800/104441774/dc0f0e2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, Multiple Beds - 1087 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds and 1 Double Sofa Bed ## You may also like Ad ![10 outdoor pools](https://images.trvl-media.com/lodging/90000000/89770000/89768600/89768532/9c1c7031.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 758 reviews £375 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-4-14&chkout=2026-4-15&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/43000000/42520000/42519400/42519314/cb4133a3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Bardo Tulum City Center - Pool - Breakfast included - Spa - Pet-friendly 9.6 Exceptional 443 reviews £219 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78780000/78771400/78771341/61c9fe46_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 355 reviews £81 includes taxes & fees 16 Apr - 17 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-4-16&chkout=2026-4-17&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![Private beach, white sand, free beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17460000/17456900/17456830/e8afecfe_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Tulum Resort & Spa - All Inclusive Tulum - On private beach - Pool - Breakfast included - All-inclusive 7.8 Good 1,005 reviews £260 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Dreams-Tulum-Resort-Spa-All-Inclusive.h17456830.Hotel-Information?chkin=2026-4-27&chkout=2026-4-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/8f8889c1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.0 Wonderful 310 reviews £469 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2026-4-26&chkout=2026-4-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![Outdoor pool](https://mediaim.expedia.com/lodging/124000000/123340000/123332500/123332416/96a538a0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Nevana Luxury Villas by La Zebra Tulum - Pool - Parking included - Free Wi-Fi - Air-conditioning £255 includes taxes & fees 2 Apr - 3 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Nevana-Luxury-Villas-By-La-Zebra.h123332416.Hotel-Information?chkin=2026-4-2&chkout=2026-4-3&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/6233c96a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free Wi-Fi 9.2 Wonderful 395 reviews £174 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2026-4-15&chkout=2026-4-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/71000000/70510000/70502100/70502006/bf3562f3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,949 reviews £287 includes taxes & fees 30 Apr - 1 May [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-4-30&chkout=2026-5-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![Oceanfront Villa | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.4 Very good 726 reviews £220 includes taxes & fees 30 Apr - 1 May [](https://www.expedia.co.uk/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2026-4-30&chkout=2026-5-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/14000000/13010000/13008900/13008835/3da6c7df.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Nômade Temple Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.8 Excellent 791 reviews £353 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information?chkin=2026-4-27&chkout=2026-4-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=dc3e4510-fb2a-4aae-bf1f-c019c3db0092&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Palais-Aldea-Zama-Tulum-By-Casago.h104441774.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Palais-Aldea-Zama-Tulum-By-Casago.h104441774.Hotel-Information) ## About the area Located in Zama, a neighbourhood in Tulum, this apartment is in the entertainment district. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) [View more Apartments in Tulum](https://www.expedia.co.uk/Tulum-Apartments.d182189-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20427%2C-87.45188&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qfZEu9KfsRdhtiq_jMOSYQxen_o=) Esq Av. Coba, Tulum, QROO, 77760 ### What's nearby - ![Jaguar Park](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 3 min walk \- 0.2 miles - ![Tulum National Park](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 3 min drive \- 1.8 miles - Hunab Lifestyle Center 3 min walk \- 0.2 miles - Dos Aguas Park 19 min walk \- 1.0 mile - Hospital de Tulum 5 min drive \- 1.3 miles ### Getting around - Tulum Intl. Airport (TQO) 46 min drive ### Restaurants - Coco Cafe 12 min walk - Jasmine 12 min walk - Olio 17 min walk - Carl's Jr. 3 min walk - Panza Tulum 9 min walk ## About this property ### Palais Aldea Zama Tulum by Casago This smoke-free apartment building features an outdoor pool, a 24-hour fitness centre and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services and a communal living room are on-site. The apartment provides a flat-screen TV with digital channels, plus a kitchen with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a coffee/tea maker and a dining table, and other amenities include free WiFi and a balcony. This apartment offers 3 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers. This Tulum apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch flat-screen televisions come with digital channels. Recreational amenities at the apartment include an outdoor pool and a 24-hour fitness centre. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 692 reviews £58 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/90000000/89510000/89507300/89507260/ce063828.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Unho Tulum La Veleta - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 48 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=89507260&PinnedHotelID=89507260&HadPinnedHotel=true®ionId=-1&adults=2) ![20-inch LCD TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/102000000/101910000/101904200/101904132/w1024h677x0y0-02e65ea9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de Piedra Tulum Tulum City Center - Pool - Kitchen - Parking included - Free Wi-Fi 8.8 Excellent 51 reviews £48 includes taxes & fees 11 Apr - 12 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=101904132&PinnedHotelID=101904132&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/17000000/16460000/16456000/16455930/d2fa64a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Tulum Boutique Hotel Tulum City Center - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 954 reviews £35 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room | Balcony](https://images.trvl-media.com/lodging/103000000/102040000/102039500/102039448/cd91ce86.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Seremonia Origen by Vida de Playa La Veleta - Pool - Kitchen - Pet-friendly - Free Wi-Fi 9.0 Wonderful 74 reviews £34 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=102039448&PinnedHotelID=102039448&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/47000000/46130000/46124100/46124059/aa5211e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Valhalla Residence by Biwa Tulum - Pool - Kitchen - Parking included - Free Wi-Fi 9.8 Exceptional 60 reviews £54 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=46124059&PinnedHotelID=46124059&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/71000000/70770000/70762100/70762076/a505e92b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Irie Tulum Zama - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 122 reviews £40 includes taxes & fees 16 Apr - 17 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=70762076&PinnedHotelID=70762076&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/101000000/100420000/100410600/100410585/169e6b58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calea Tulum Zama - Pool - Breakfast included - Pet-friendly - Parking included 9.4 Exceptional 49 reviews £49 includes taxes & fees 24 Apr - 25 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-24&endDate=2026-04-25&selected=100410585&PinnedHotelID=100410585&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/101000000/100170000/100160800/100160746/3553b5df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAHATSA' boutique hotel Tulum City Center - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 9.0 Wonderful 83 reviews £60 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=100160746&PinnedHotelID=100160746&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/55000000/54610000/54609500/54609452/ddba1072.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kiki Tulum Zama - Pool - Kitchen - Parking included - Free Wi-Fi 9.2 Wonderful 59 reviews £66 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=54609452&PinnedHotelID=54609452&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=104441774&PinnedHotelID=104441774&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=104441774,58187077,89507260,101904132,16455930) ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Kitchen - Blender - Coffee/tea maker - Cookware, dishware, and utensils - Freezer - Full-sized refrigerator/freezer - Griddle - Hob - Microwave ### Dining - Dining table ### Bedrooms - Bedsheets provided ### Bathroom - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Communal living room - Dining table ### Entertainment - 40-inch flat-screen TV with digital channels ### Outdoor areas - Balcony - Rooftop terrace ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) - Smoke-free property ### Services and conveniences - Concierge services - Limited-hour front desk - Safe ### Location highlights - In a village - In an entertainment district - In the city centre ### Things to do - 24-hour gym ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 3 units ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 9:00 AM - 6:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of USD 100 will be collected before check-in. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Palais Aldea Zama Tulum by Casago Tulum Palais Aldea Zama Tulum by Casago Apartment Palais Aldea Zama Tulum by Casago Apartment Tulum ## Frequently asked questions ### Does Palais Aldea Zama Tulum by Casago have a pool? ### How much does it cost to stay at Palais Aldea Zama Tulum by Casago? ### Is Palais Aldea Zama Tulum by Casago pet-friendly? ### How much is parking at Palais Aldea Zama Tulum by Casago? ### What time is check-in at Palais Aldea Zama Tulum by Casago? ### What time is check-out at Palais Aldea Zama Tulum by Casago? ### Where is Palais Aldea Zama Tulum by Casago located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Palais Aldea Zama Tulum by Casago Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.8 Amenities ### 9.2 Property conditions & facilities 10 - Excellent 3 8 - Good 2 6 - Okay 0 4 - Poor 0 2 - Terrible 2 ## Reviews Verified ### 2/10 Terrible #### Javier 1 Feb 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Hotel is still being built as well as area so still has few years until completion. Room was nice but awful sulfur sewage smell coming from bathroom which made it unbearable to be in the room. Much better options in the area at same exact price if not better. ##### Javier Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### randy 5 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities, communication it's actually is a condominium unit or timeshare. The registration process was a little complicated but the property itself is beautiful. The roof top pool was a nice treat. There's construction going on next-door but it's not very intrusive. Be wary of the route that Google Maps gives you to get to the Hotel. One goes through some questionable neighborhoods with dirt streets, the other is very direct. ##### randy Stayed 1 night in Jan 2026 Verified ### 2/10 Terrible #### Angel 31 Mar 2026 Disliked: Cleanliness, check-in, communication, listing accuracy Quiero compartir mi experiencia para que futuros huéspedes tomen precauciones. Durante nuestra estancia todo transcurrió con normalidad, sin embargo, después del check-out nos están intentando responsabilizar por daños en unas sillas, sin contar con evidencia clara que demuestre que dichos daños ocurrieron durante nuestra estancia. Es importante mencionar que no se nos mostró evidencia con fecha y hora previa a nuestra entrada que confirme que las instalaciones se encontraban en perfecto estado. Esto deja abierta la posibilidad de que esos detalles ya existieran o hayan sido ocasionados por huéspedes anteriores. Recomendación para quienes se hospeden aquí: tomen fotos y videos de todo al momento de ingresar (muebles, blancos, áreas comunes, etc.), ya que esto puede evitar situaciones incómodas o cargos injustificados posteriormente. Esperamos que la administración maneje este tipo de situaciones con mayor claridad y transparencia para evitar afectar la experiencia de futuros clientes. ##### Angel Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Angel 5 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities, communication Habitaciones muy equipadas ##### Angel Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### othmane 19 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything was good and easy going ! ##### othmane Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### Jose 17 Apr 2025 Liked: Communication El edificio y el departamento están bastante bien, si bien el ascensor no funcionaba el resto estaba en buenas condiciones. El principal problema es que la calle está rota por y hay construcciones alrededor de la propiedad, el camino es de tierra y piedras y hay basura. ##### Jose Stayed 3 nights in Apr 2025 ### Expedia's Latest Trends ### Hotels > - [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > - [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > - [Radhoo Tulum](https://www.expedia.co.uk/Tulum-Hotels-The-Radhoo-Tulum.h41502088.Hotel-Information) > - [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Casa Gitano](https://www.expedia.co.uk/Tulum-Hotels-Casa-Gitano.h101422488.Hotel-Information) > - [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > - [Lula Tulum, a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [Lumina at Mudra Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mudra-Tulum.h29980242.Hotel-Information) > - [Xkeban Tulum](https://www.expedia.co.uk/Tulum-Hotels-XKEBAN.h76910001.Hotel-Information) > - [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > - [Posada Lamar Tulum Beach Front and Pool](https://www.expedia.co.uk/Tulum-Hotels-Posada-Lamar-Tulum-Beach-Front-And-Pool.h18916026.Hotel-Information) > - [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > - [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > - [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > - [Hotel Milam, Michelin Key winner](https://www.expedia.co.uk/Tulum-Hotels-MILAM.h92050091.Hotel-Information) > - [Mezzanine by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mezzanine-Tulum-Colibri-Boutique-Hotels-Adults-Only.h9197811.Hotel-Information) > - [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Era Hotel & SPA Tulum](https://www.expedia.co.uk/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > - [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [ HOTEL POCNA](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Poc-Na.h16045801.Hotel-Information) > - [Amansala](https://www.expedia.co.uk/Tulum-Hotels-Amansala.h3847617.Hotel-Information) ---