Title: Macondo Tulum Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Macondo Tulum Apartment in Tulum with fitness centre and outdoor pool ![Deluxe Apartment | View from room](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/dc937933.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception hall](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/d398a566.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Apartment | Terrace/patio](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/b201411f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/acd864ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Apartment | Living room | 32-inch TV with cable channels, ping pong](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/5eb3409a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Macondo Tulum provides amenities, such as a garden and a gym. Guests can connect to free in-room WiFi. 8.2 Very good ## Popular amenities - Gym - Pool - Air conditioning - Outdoor space - Parking included - Kitchen ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=65327188&PinnedHotelID=65327188&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Apartment | 2 bedrooms, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/05c0d789.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment ### Highlights Deck/patio Private pool Air conditioning Kitchen Full-sized fridge/freezer TV 2 bedrooms Rainfall showerhead - 1668 sq ft - 2 bedrooms - Sleeps 7 - 1 King Bed, 2 Double Beds and 1 Single Sofa Bed ![Deluxe Apartment | 2 bedrooms, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/4cb03215.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment ### Highlights Balcony Air conditioning Kitchen Full-sized fridge/freezer TV 2 bedrooms Rainfall showerhead 2 bathrooms - 915 sq ft - 2 bedrooms - Sleeps 7 - 1 King Bed, 2 Double Beds and 1 Single Sofa Bed ![Luxury Apartment | 2 bedrooms, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/66000000/65330000/65327200/65327188/f93fab50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment ### Highlights Air conditioning Kitchen Full-sized fridge/freezer TV 2 bedrooms Rainfall showerhead 2 bathrooms Microwave - 915 sq ft - 2 bedrooms - Sleeps 7 - 1 King Bed, 2 Double Beds and 1 Single Sofa Bed ## You may also like Ad ![Interior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/f6fd5e97.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 47 reviews £48 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information?chkin=2025-12-6&chkout=2025-12-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17460000/17456900/17456830/6b1cdc82_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Tulum Resort & Spa - All Inclusive Tulum - On private beach - Pool - Breakfast included - All-inclusive 7.6 Good 1,011 reviews £238 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Dreams-Tulum-Resort-Spa.h17456830.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/b802d394_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 277 reviews £310 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![9 restaurants, lunch, dinner served; Asian cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,981 reviews £273 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61580000/61573700/61573622/bccbd8f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 296 reviews £96 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information?chkin=2025-11-29&chkout=2025-11-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![2 restaurants, breakfast served](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61420000/61415300/61415298/ab8b0e52_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Tulum Zama - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 450 reviews £67 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information?chkin=2025-11-29&chkout=2025-11-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![On the beach, white sand, beach cabanas, sun-loungers](https://images.trvl-media.com/lodging/74000000/73730000/73727100/73727035/d753ea0a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Alito Tulum Hotel Zona Hotelera - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 196 reviews £79 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Tulum-Hotels-La-Diosa-Resort.h73727035.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![Private beach, white sand, sun-loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/21000000/20300000/20295700/20295634/4108448d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Valise Tulum, Member of Small Luxury Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 161 reviews £550 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information?chkin=2025-11-29&chkout=2025-11-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/8ce720c8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - Free WiFi £59 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) Ad ![Outdoor pool, open 7:30 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/17000000/16590000/16587900/16587861/de7a9afe.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Una Vida Tulum City Center - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 274 reviews £116 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Una-Vida.h16587861.Hotel-Information?chkin=2025-12-17&chkout=2025-12-18&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=07369f08-435e-4f04-a9a3-8869977a7fd9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Macondo-Tulum.h65327188.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Macondo-Tulum.h65327188.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20221%2C-87.46483&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KyXIztL5gb4TefNCJ0h8nNoPcpw=) Av Juanek, Aldea Zama Aldea Maya 1, Tulum, QROO, 77760 #### What's nearby - Dos Aguas Park - 11 min walk - 0.6 miles - Hospital de Tulum - 13 min walk - 0.7 miles - Hunab Lifestyle Center - 4 min drive - 1.1 miles - Jaguar Park - 4 min drive - 1.1 miles - Holistika Art Walk - 6 min drive - 1.3 miles #### Getting around - Tulum Intl. Airport (TQO) - 45 min drive #### Restaurants - ‪Delicia - ‬11 min walk - ‪Guacamole Club - ‬11 min walk - ‪La Cocina Del Pueblo - ‬12 min walk - ‪Rossina - ‬11 min walk - ‪Maya-Xel Tulum by Jaguar Negro - ‬9 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Macondo Tulum Apartment in Tulum with fitness centre and outdoor pool This smoke-free apartment building features an outdoor pool, a fitness centre and a garden. Free WiFi in public areas and free self parking are also provided. Each apartment features a kitchen with a fridge and a microwave, plus free WiFi and a TV with cable channels. Additional amenities include a rainfall shower, a laptop-compatible safe and a shower. Macondo Tulum offers 17 air-conditioned accommodations, with laptop-compatible safes. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead. This Tulum apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. Cable televisions are provided. Recreational amenities at the apartment include an outdoor pool and a fitness centre. ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/112000000/111610000/111609900/111609856/ed0eb1f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Otonomus Tulum Tulum - Pool - Kitchen - Washer - Dryer 8.8 Excellent 179 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=111609856&PinnedHotelID=111609856&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/55000000/54610000/54609500/54609452/1aa09e1c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kiki Tulum Zama - Pool - Kitchen - Parking included - Free WiFi 9.2 Wonderful 55 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=54609452&PinnedHotelID=54609452&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/30000000/29990000/29980300/29980242/8c00f954.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lumina at Mudra Tulum La Veleta - 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Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 106 reviews £65 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/34000000/33380000/33372400/33372347/cbb4dbf5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mi Tulum Tulum City Center - Pool - Kitchen - Parking included - Free WiFi 9.2 Wonderful 41 reviews £54 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=33372347&PinnedHotelID=33372347&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - Beach towels ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site ### Kitchen - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave ### Bedrooms - 2 bedrooms ### Bathroom - Bathtub or shower - Rainfall showerhead - Shower - Toilet paper - Towels provided ### Entertainment - 32-inch TV with cable channels ### Outdoor areas - Garden ### Work spaces - Desk ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - Laptop-compatible safe - Limited-hour front desk ### Things to do - Gym - Table tennis ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 17 units - Garden ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open daily from 9:00 AM - 5:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ## Important information ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number INA151120728 ### We should mention No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as MACONDO TULUM Tulum MACONDO TULUM Apartment MACONDO TULUM Apartment Tulum ## Frequently asked questions ### Does Macondo Tulum have a pool? > Yes, this property has an outdoor pool. ### Is Macondo Tulum pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Macondo Tulum ? > Self-parking is free at this property. ### What time is check-in at Macondo Tulum ? > Check-in start time: 3:00 PM; check-in end time: 5:00 PM. Late check-in is available during limited hours. ### What time is check-out at Macondo Tulum ? > Checkout is at 11:00 AM. ### Where is Macondo Tulum located? > Located in Zama, this apartment building is 0.7 mi (1.1 km) from Dos Aguas Park and 2.9 mi (4.7 km) from Tulum Beach. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Macondo Tulum Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.8 Amenities ### 7.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 19 8 - Good 10 6 - Okay 3 4 - Poor 4 2 - Terrible 2 ### 10/10 Excellent #### Paul 30 Dec 2023 Liked: Cleanliness, room comfort, communication We enjoyed our stay at Macondo Tulum. ##### Paul Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Maria 27 Jun 2024 Liked: Cleanliness, room comfort, communication Very nice property. Loved the pool. ##### Maria Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Shaun 20 Jun 2024 Liked: Cleanliness, room comfort, communication #### Solid stay in Tulum. A great area of Tulum to stsy in, althou yoi will need transportation. The place is very comfortable. Good value. ##### Shaun Stayed 6 nights in Jun 2024 ### 10/10 Excellent #### Verified traveller 5 Sept 2023 Liked: Cleanliness, room comfort, communication #### Great Visit Our stay at Macondo Tulum was great. I was worried that I would be too far away from town or too close but this location was at a perfect distance from everything we needed. The staff was very welcoming and our room was great. We felt right at home from the moment we got there. Thank you! ##### Verified traveller Stayed 3 nights in Aug 2023 ### 8/10 Good #### Abraham 26 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Overall nice property. Pretty pool but a little dirty for my liking. Good WiFi. Great location to lots of things. Good working A/C. Wish it had a washing machine. No drinkable water (so need to buy your own) or beach towels (but they did exchange towels for us) ##### Abraham Stayed 1 night in Jun 2024 ### 8/10 Good #### Adolfo 30 Sept 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Property is very well maintained, I will definitely rent this place again. City streets are very bad. (Dustpan it’s the future) ##### Adolfo Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Oswaldo 29 Dec 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication I enjoyed my time at Macondo, i highly recommend coming to Macondo, it is clean, friendly, quiet and encourages independence. However, one downside was on my first night I had thought there was stains on my bed sheets but it turned out it was only bleach stains from washing the bed sheets. Overall, Macondo is a great place if you are looking for a more local like experience. It was a pleasure to stay here. ##### Oswaldo Stayed 3 nights in Dec 2021 ### 4/10 Poor #### Ariane 5 Dec 2024 Disliked: Cleanliness, amenities, property conditions & facilities We planned to stay here for 5 nights and ended up cancelling our stay and booking else where. Our room was not clean, the sofa bed was stained and dirty. The sheets, pillows/towels in our rooms had stains as well and the kitchen sink had splashes of dark food stains. We tried to get a refund and the manager agreed to it based on our conversation with the receptionist. We filed a complaint through Expedia and they tried to get a hold of the manager several times, even though it was the manager who told us to refund it through Expedia and then they will approve it on their end. It was such a stressful trip considering I should be relaxing on vacation. I rarely leave reviews like this, but I highly recommend staying else where. ##### Ariane Stayed 4 nights in Nov 2024 ### 2/10 Terrible #### yesenia 1 Dec 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication This place is horrible the property doesn’t have check in till 11 pm like it states. Receptionist gets there at 9 am to 3 pm. We ended up getting there at 9:30 pm no one was there. I called and message the number I was provided and no one ever answered. I would advise to call before booking you would see that they would never answer because I was calling to informed them we were not going to arrive at 3 pm for check in but we will be there at a later time and no ever answered we ended up staying in the car till the following morning and no one knew anything or where to complain. The toilet seat was not attached, the towels were so old and see through, the sofa were dirty and it had cigarette burns. The sheets were stained and the mattress was dirty and it smelled like pee. The pool was very dirty and green. The house pans and pots were not in good condition to cook in. ##### yesenia Stayed 9 nights in Nov 2024 ### 4/10 Poor #### Verified traveller 17 Apr 2024 Disliked: Cleanliness, room comfort, communication #### Mixed feelings I have mixed feelings about this place and not sure if I would stay here again or not. After seeing some negative reviews on other booking sites, I was nervous about the cleanliness of our apartment prior to arrival. The receptionist kindly showed us to the penthouse and when we noticed stains on sheets and sofa, she seemed to shrug off our concerns. The grounds and main pool, however, appear to be well maintained. The location is on the cusp between the north side of the suburb and the south side of the town, within a single-entry road with a security guard. The main walkable areas of the town, suburbs, and beach are best reached by bike, moto, or car, as the place is a few minute drive away from most things. There is no daily or weekly cleaning service so be prepared to negotiate laundry and cleaning. The living room sofa in our penthouse was heavily stained and after reporting again to reception, it was only the very helpful maintenance gentleman who offered to cover the sofa with a blanket so we could sit comfortably during our stay. The small safe never worked and the primary door to the penthouse has only a simple turnkey lock. However, the area in general felt safe. Additionally, the kitchen is stocked bare minimally so a grocery store run for cleaning and cooking supplies (in addition to food and drink) was necessary. If you value a large space in one of the older apartment buildings located in a relatively quiet area, this place might be right for you. ![From road looking at parking and condos.](https://a.travel-assets.com/ugc/hotel-reviews/7CF93ACE5C40C65EDDB296FB09E3AEF888C7DD451712791848623.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Living room after blanket used to cover stained sofa](https://a.travel-assets.com/ugc/hotel-reviews/E598880A1DF127543B19441F6069C095C4506CB81712791847572.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Private plunge pool is aged but relatively clean and enjoyable ](https://a.travel-assets.com/ugc/hotel-reviews/5E729E10F2EA98B1C0EE40C871CA6F14BDA02CE31712791848390.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 6 nights in Apr 2024 ### 10/10 Excellent #### Katia 8 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Cuenta con todas las amenidades ##### Katia Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Pech Alonzo 16 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Realmente me gustó que se encuentre muy limpio, mire que mucha gente comenta que no hay recepcionista pero el recepcionista nos dijo que está de 10:00am a 6:00pm, los mensajes que envié por WhatsApp me los contestaron y allí me avisaron que si estaba lista mi habitación, lo recomiendo 10/10. ![](https://a.travel-assets.com/ugc/hotel-reviews/c25ce232-3c0d-4991-b3ee-24d45d35b146-1758066245256.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/de9aecb6-f4d1-49ef-a42a-d053aa748dd6-1758066245646.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7d6b87ba-fcd8-487f-aac0-7dc40a4da341-1758066246953.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5dfc3cca-0d74-481d-89ec-4c8ca11b2811-1758066243763.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Pech Alonzo Stayed 1 night in Sep 2025 ### 6/10 Okay #### Tania 26 Dec 2024 Disliked: Cleanliness Al dpto le falta mucha limpieza las cortinas sucias, el sofá cama que tenía ahí apestaba al igual que le alfombra que tienen, no dejaron ropa para dormir en el sofá ##### Tania Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### JP 19 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication La propiedad muy bien pero nunca contestan en los números de contacto ##### JP Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### Francis 18 Nov 2024 Liked: Room comfort Disliked: Cleanliness, communication #### Ce n’est pas un appart hôtel Appartement hôtel, mais prévoyez d’apporter tout ce dont vous avez besoin. Le barbecue en photo est sympa, mais il faut acheter le gaz vous-même, car la bouteille était vide, et personne ne nous la remplacé, on as juste dit d'en acheter. De plus, il y a des couverts (fourchettes, etc.), mais seulement pour 4 personnes. Pas de sel, poivre, huiles etc si vous venez à plus de 4, cela devient très compliqué pour manger, car il n’y a pas de table, seulement un bar avec 4 tabourets. Les douches fonctionnent très mal, la “piscine” n’est pas nettoyée et n’est pas remplie entièrement. Il y a bien une machine à laver, mais rien pour étendre le linge. L’appartement n’était pas propre : toiles d’araignées, canapé noir de saleté, rideaux très sales, et encore des toiles d’araignées dans les chambres. La communication avec le propriétaire est quasiment impossible. Vous devez absolument arriver avant 18h, ce qui m’a fait perdre la première nuit, car je n’ai pas pu m’arranger avec eux. Bref, je ne recommande pas cet endroit. Il faut tout racheter pour pouvoir utiliser l’appartement correctement. Considérez cela comme une simple chambre d’hôtel pour ne pas être déçu. ![](https://a.travel-assets.com/ugc/hotel-reviews/24C018A8C858BB040FA5E9E1D9C5E410812C3F2C1731871466149.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Francis Stayed 3 nights in Nov 2024 ### 8/10 Good #### Carlos 13 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Excelente estancia, ubicación, y lugar.. Solo parece tener problemas con el olor el baño, por la tarde-noche olía a orines.. desconozco el motivo ##### Carlos Stayed 2 nights in Nov 2024 ### 8/10 Good #### Cynthia 8 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication El condominio es bonito y cómoda, la alberca también es bonita pero no está muy limpia. En recepción nunca responden, fue un dolor de cabeza poder comunicarme con ellos y el guardia de la noche no te da nada de información, tardamos más de una hora en encontrar nuestro condominio ya que el solo respondía que le diéramos derecho y nos mandaba a otro lado, considero que es un error total poner de su parte los números de condominios por dentro de los elevadores ya que no se ven, si pudieran enumerar por fuera para que se pueda ver sería una mejora increíble ya que reitero, el guardia de noche solo te responde que el no sabe nada y no hay nadie que te ubique, tienes que estar buscando tu apartamento ##### Cynthia Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Isabel 9 Sept 2024 Liked: Property conditions & facilities Disliked: Communication Les faltan muchas cosas en el departamento. Como un trapo. La vajilla completa. Muy mala calidad de shampoo y acondicionador. Las cortinas y toallas rotas. El control de la tv sin pilas. No gabia gemte em recepcion muchas veces. Nos quedsmos sin intermet un tiempo... otro sin luz...y no habia a quie. Reportar nada ##### Isabel Stayed 7 nights in Sep 2024 ### 10/10 Excellent #### Elsa Patricia Soraiz de los 8 Aug 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Estuvo muy buena la estancia si es de gran ayuda rentar coche para desplazarte a donde quieras y conocer muchos lugares cerca . Lo único que recomendaría es la visible limpieza del sillón y tapete de la sala , por lo demás todo muy limpio y funcional. Los alrededores hermosos y el lugar y recepción muy bien!! La comunicación muy buena en todo momento te contactan por whats ##### Elsa Patricia Soraiz de los Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Griselda 28 Jul 2024 Liked: Amenities, property conditions & facilities, communication Muy accesibles, excelente servicio. ##### Griselda Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Mario Rafael 14 Jul 2024 Liked: Cleanliness, room comfort, communication #### Muy recomendable Nos quedamos de pasada para el aeropuerto, todo muy lindo y moderno. Recomendable ##### Mario Rafael Stayed 1 night in Jul 2024 ### 4/10 Poor #### Sofiane 10 Jul 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication From our experience, the place didn't look like the pictures at all. Our appartment was very dirty (stains on the sofa, on the walls, on the sheets). We stayed only one night instead of four because we couldn't spend our vacation in an environment like that. ##### Sofiane Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Larissa 21 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication El lugar es muy bonito. Podría mejorar con algunos detalles, pero en general está bien. ##### Larissa Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Ruth 30 May 2024 Liked: Cleanliness, property conditions & facilities, communication Disliked: Amenities Hermoso lugar para disfrutar y descansar. El personal muy amable y respetuoso. La cocina moderna, pero falta de utensilos para uso en la estufa. Solo dos sartenes servian. Solo dos tazas de cafe para una familia de 7 personas. Si pudieran poner los Sartenes correctos para el uso de ese tipo de estufa seria genial. Gracias. Ruth R ##### Ruth Stayed 8 nights in May 2024 ### 10/10 Excellent #### Ana 4 Mar 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Muy buen condominio solo q esta algo alejado de lo turisitco muy traquila la zona mas para descansar ##### Ana Stayed 1 night in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [La Valise Tulum, Member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information)