Entire condo

Cacao Tulum -Luxury Condos-

Property class: 3.5

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A poolside bar, a rooftop terrace and a garden are just a few of the amenities provided at Cacao Tulum -Luxury Condos-. Treat yourself to spa services, such as a body treatment, a massage or a body wrap. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a 24-hour gym.

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Apartment, Private Pool

A modern hotel room with a balcony, a dining area, a kitchen, and a large bed.

Luxury Apartment, Private Pool

  • Garden view
  • 442 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, Private Pool, Garden View

An outdoor patio with a pool, a dining area with wooden furniture, and a kitchen visible through glass doors.

Deluxe Apartment, Private Pool, Garden View

  • Garden view
  • 727 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool

A rooftop pool area with a wooden deck, seating, and a view of the city skyline.

Premium Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse, Private Pool

A modern hotel room with a large bed, a dining area, and a TV.

Deluxe Penthouse, Private Pool

  • Garden view
  • 903 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Penthouse, 2 Bedrooms, Private Pool

A modern kitchen with a central island, stainless steel appliances, and wooden cabinetry.

Superior Penthouse, 2 Bedrooms, Private Pool

  • Garden view
  • 1733 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

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About the area

Located in La Veleta, a neighbourhood in Tulum, Cacao Tulum -Luxury Condos- is near theme parks and by the sea. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
View more Condo rentals in Tulum
Map
Region 15, La Veleta, Tulum, QROO, 77780

What's nearby

  • A coastal landscape with a clear blue sky, turquoise waters, and a historic stone structure on a cliff overlooking the beach.
    Tulum Beach
    9 min drive - 4.8 miles
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    12 min drive - 4.4 miles
  • Holistika Art Walk
    17 min walk - 1.0 mile
  • Dos Aguas Park
    3 min drive - 0.9 miles
  • Hospital de Tulum
    3 min drive - 0.7 miles

Getting around

  • Tulum Intl. Airport (TQO)
    44 min drive

Restaurants

  • Burrito Amor
    11 min walk
  • Vaivén
    7 min walk
  • Delicia
    8 min walk
  • Viva Cafe Tulum
    11 min walk
  • Sukhothai
    14 min walk

About this property

Cacao Tulum -Luxury Condos-

  • Condo near Tulum Mayan Ruins
  • A poolside bar, a rooftop terrace and a garden are just a few of the amenities provided at Cacao Tulum -Luxury Condos-. Treat yourself to spa services, such as a body treatment, a massage or a body wrap. In addition to laundry facilities and a 24-hour gym, guests can connect to free in-room WiFi.
  • Other perks include:
    • Swimming pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Bike hire, a round-trip airport shuttle (surcharge) and an outdoor pool
    • Express check-out, a lift and massage treatment rooms
  • Room features
  • All guest rooms at Cacao Tulum -Luxury Condos- offer comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and separate dining areas.
  • Other amenities include:
    • Rainfall showers, free toiletries and hairdryers
    • 40-inch flat-screen TVs with premium channels
    • Decks/patios, wardrobes/cupboards and separate dining areas

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Frequently asked questions

Does Cacao Tulum -Luxury Condos- have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

Is Cacao Tulum -Luxury Condos- pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a deposit of USD 100 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Cacao Tulum -Luxury Condos-?

Self-parking is free at this property.

What time is check-in at Cacao Tulum -Luxury Condos-?

Check-in start time: 3:00 PM; check-in end time: 10:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cacao Tulum -Luxury Condos-?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Cacao Tulum -Luxury Condos- provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per vehicle applies.

Where is Cacao Tulum -Luxury Condos- located?

Located in La Veleta, this spa condo building is 0.8 mi (1.2 km) from Holistika Art Walk and 3.1 mi (4.9 km) from Tulum Beach. Hospital de Tulum and Dos Aguas Park are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cacao Tulum -Luxury Condos- Reviews

7.8

Good

8.2

Cleanliness

7.6

Amenities

7.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 49 out of 106 reviews
Rating 8 - Good. 27 out of 106 reviews
Rating 6 - Okay. 10 out of 106 reviews
Rating 4 - Poor. 5 out of 106 reviews
Rating 2 - Terrible. 15 out of 106 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Amazing consindering the price

I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is BEAUTIFUL…5/5… will be coming back soon.
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place! I loved
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place to stay, our family had a good time over here. Also the people that work at cacao are always nice and very polite, they recommend places to eat and restaurants that bring food to us. Very nice place I will be back to stay here at the penthouse. The pool was amazing with a wonderful view where you can have drinks at the pool bar.
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Reception check in and out very fast . Roof top pool nice . Place is clean
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Stayed 2 nights in May 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
the hotel need mor maintenance
Stayed 5 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Amenities, communication
Good
Stayed 4 nights in Feb 2023
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities, communication
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
Stayed 4 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The only reason the property received a 3 is because its not complete yet. Once resort is finished it will be an awesome reaort to stay at. You can tell they are fixing everything and not running at full capacity.
Stayed 5 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
Stayed 5 nights in Feb 2023
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
Stayed 4 nights in Feb 2023
Verified review

6/10 Okay

I wouldn't call this property luxury. The private pool had the tiling coming off, and it wasn't very private. I had staff and people coming by as my apartment was located where they kept the bikes. Had a view of construction materials. There are more renovations than the property let on with "one of the pools under construction" is actually the main pool. The room smelt bad and there were so many insects in the room!
Stayed 7 nights in Oct 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
Stayed 4 nights in Jul 2023
Verified review

6/10 Okay

Disliked: Amenities
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me encanto, fue mejor de lo que esperaba
Stayed 7 nights in May 2023
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities, communication
La propiedad esta en muy buenas condiciones lo unico es que ofrecen limpieza cada tres dias y luego no lo cumplen
Stayed 4 nights in Apr 2023
Verified review

6/10 Okay

Liked: Amenities, communication
Disliked: Cleanliness
Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Stayed 1 night in Feb 2023