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Reviews of Best Western Premier Hotel de la Poste & Spa

4 out of 5
Best Western Premier Hotel de la Poste & Spa
35 Rue Emile Zola, Troyes, Aube

Reviews

9.2

Wonderful

Rating 10 - Excellent. 473 out of 720 reviews" "
Rating 8 - Good. 212 out of 720 reviews" "
Rating 6 - Okay. 23 out of 720 reviews" "
Rating 4 - Poor. 7 out of 720 reviews" "
Rating 2 - Terrible. 5 out of 720 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and comfortable rooms with really nice bathrooms (especially the shower). Staff was very friendly and helpful, and we loved the little bar. A great location for exploring Troyes. It was easy to park on the street in front of the hotel to check in, then we were given a helpful map to the hotel’s private parking garage (not far, but would be confusing to find without the map).
Response from reception on 8 Apr 2024
Hello,Thank you very much for taking the time to share your opinion of your stay with us.We are delighted that our hotel and its services were able to suit you perfectly.The well-being of our guests is our top priority. We therefore always do our utmost to improve our quality of service.We look forward to welcoming you on your next trip.Please do not hesitate to contact us should you require any further information.Best regardsThe Best Western Premier / Hotel de La Poste & Spa team

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Poste is wonderfully situated. It’s easy to miss as you approach. All the team we met were friendly and efficient. Our room was very nice. The hotel is well situated for exploring the main sites in Troyes. I expect we will be back.
Stayed 1 night in Feb 2024
Response from steffie on 22 Feb 2024
Hello,Thank you very much for taking the time to share your opinion of your stay with us.We are delighted that our hotel and its services were able to suit you perfectly.The well-being of our guests is our top priority. We therefore always do our utmost to improve our quality of service.We look forward to welcoming you on your next trip.Please do not hesitate to contact us should you require any further information.Best regardsThe Best Western Premier / Hotel de La Poste & Spa team

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in cental old town Troyes
Great hotel in a great location. Very very welcoming and helpful staff. Bed was so comfy and good size bathroom with lots of space to put ladies pots and potions. Nice bar. Parking is a short walk away but convenient and good size indoor secure spaces. We will definitely stay again if we come back to Troyes.
Stayed 1 night in Jan 2024
Response from steffie on 22 Feb 2024
Hello,Thank you very much for taking the time to share your opinion of your stay with us.We are delighted that our hotel and its services were able to suit you perfectly.The well-being of our guests is our top priority. We therefore always do our utmost to improve our quality of service.We look forward to welcoming you on your next trip.Please do not hesitate to contact us should you require any further information.Best regardsThe Best Western Premier / Hotel de La Poste & Spa team

10/10 Excellent

Chiara

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
The hotel is lovely and the staff went above and beyond to make our stay comfortable. We travelled with a pet and they left water and treats in the room for him. They had dedicated delicate toiletries for my child. The room was extremely comfortable with little thoughtful touches that made the experience that much better. Staff is kind and professional. The hotel sits right across a very charming bakery and it’s a stone’s throw from the main square. Just perfectly located for those that want to enjoy restaurants and cafés and still remain comfortably close to their hotel. A delightful stay in the family room for us.
Stayed 1 night in Jan 2024
Response from steffie on 22 Feb 2024
Hello,Thank you very much for taking the time to share your opinion of your stay with us.We are delighted that our hotel and its services were able to suit you perfectly.The well-being of our guests is our top priority. We therefore always do our utmost to improve our quality of service.We look forward to welcoming you on your next trip.Please do not hesitate to contact us should you require any further information.Best regardsThe Best Western Premier / Hotel de La Poste & Spa team

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
An overnight stay. Very comfortable & easy parking.
Stayed 1 night in Jan 2024
Response from steffie on 22 Feb 2024
Hello,Thank you very much for taking the time to share your opinion of your stay with us.We are delighted that our hotel and its services were able to suit you perfectly.The well-being of our guests is our top priority. We therefore always do our utmost to improve our quality of service.We look forward to welcoming you on your next trip.Please do not hesitate to contact us should you require any further information.Best regardsThe Best Western Premier / Hotel de La Poste & Spa team

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from steffie on 22 Feb 2024
Bonjour,Nous vous remercions infiniment d’avoir pris le temps de partager votre avis sur votre séjour parmi nous.Nous sommes heureux que notre hôtel et ses services ont pu vous convenir à merveille.Sachez que le bien être de notre clientèle est notre principale priorité. Nous faisons donc toujours notre maximum pour améliorer notre qualité de service.Nous aurons le plaisir de vous accueillir lors de vos prochains voyages.Nous restons à votre entière disposition pour tout complément d’information.Bien à vousL ’équipe Best Western Premier / Hotel de La Poste & Spa

10/10 Excellent

Nels

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay right in the center of Troyes. Easy walk to everything.
Stayed 1 night in Dec 2023
Response from steffie on 22 Feb 2024
Bonjour,Nous vous remercions infiniment d’avoir pris le temps de partager votre avis sur votre séjour parmi nous.Nous sommes heureux que notre hôtel et ses services ont pu vous convenir à merveille.Sachez que le bien être de notre clientèle est notre principale priorité. Nous faisons donc toujours notre maximum pour améliorer notre qualité de service.Nous aurons le plaisir de vous accueillir lors de vos prochains voyages.Nous restons à votre entière disposition pour tout complément d’information.Bien à vousL ’équipe Best Western Premier / Hotel de La Poste & Spa

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Wonderful Hotel!
Stayed 1 night in Nov 2023
Response from service Réception on 20 Dec 2023
Hello,Thank you very much for taking the time to share your opinion of your stay with us.We are delighted that our hotel and its services were able to suit you perfectly.The well-being of our guests is our top priority. We therefore always do our utmost to improve our quality of service.We look forward to welcoming you on your next trip.Please do not hesitate to contact us should you require any further information.Best regardsThe Best Western Premier / Hotel de La Poste & Spa team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Daniel on 20 Oct 2023
Dear Chris, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 05/05 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Absolutely amazing stay with the Best Western. Fantastic location, wonderful welcoming staff. The room was excellent and comfortable, and very quiet. Will absolutely be back.
Stayed 2 nights in Jul 2023
Response from Dnaiel on 20 Oct 2023
Dear Jessica, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel in the middle of town. Access is easier if you approach from the north along Rue de la République. I would recommend to my friends.
Stayed 1 night in Jun 2023
Response from Daniel on 20 Oct 2023
Dear Trevor, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

4/10 Poor

Andy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great location - just make sure the air con works!
Loved the location and decor of the hotel and everything was looking great until we found out that the air conditioning wasn't working. After asking why the room was so hot, the evening staff informed us that there as a hotel wide issue with it and they would provide a couple of fans (the temperature was around 30 degrees! Once two fans had been produced (we had to phone for the second one as our son was in his own part of the suite) sleeping became just about possible. The staff the next morning, however, tried to make out that the air conditioning wasn't faulty in our room at all, despite what his colleagues had told us. After a few shoulder shrugs and agreeing to the fact that the room was very hot, we were finally offered a partial refund on the room. A real shame, as the hotel seems great apart from the air conditioning!
Stayed 1 night in Jun 2023

4/10 Poor

John

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the air conditioning was not working and could not be repaired. Our room was unbearably hot and we could not sleep - the one thing that we really needed on our travels. Simply not good enough for a Best Western hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Happy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible! Do NOT stay here!!
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Daniel on 20 Oct 2023
Dear Richard, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Tim

Stayed 1 night in Jan 2023
Response from Daniel on 6 Feb 2023
Dear Tim, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed 1 night in Jan 2023
Response from Daniel on 13 Jan 2023
Dear Paul, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for medieval city centre
Entirely satisfied Very friendly welcome both on arrival and departure Excellent room Excellent breakfast Did have to pay for off site parking but only three mins walk away About 12 euro for overnight
Stayed 1 night in Jan 2023
Response from Daniel on 13 Jan 2023
Dear Nicholas, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Nahal

Wonderful
Great location, small room but very cozy and warm . Wonderful staff, we stayed for one night and we will go back to the hotel if we go to Troy
Stayed 1 night in Dec 2022
Response from Daniel on 13 Jan 2023
Dear Nahal, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Daniel on 27 Nov 2022
Dear Stephen, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly service
We stayed for one night at La Poste as part of a longer trip and found it very good indeed. The (paid) secure parking is a couple of minutes away on foot, but worth it for the peace of mind, and the instructions given are very clear. On arrival, the helpful receptionist told us everything we needed to know, in both French and English, and we were given a room on the third floor, which was very spacious indeed, with a marvellous bathroom. Breakfast is buffet style with cooked options (scrambled eggs, bacon, sausage) as well as pastries, cereals, etc, with tea and coffee served by staff. Location-wise, this hotel couldn't be better - restaurants by the dozen are easily accessible on foot, as are bars, shops, pharmarcies, etc. There is a spa on site as well, although we didn't have time to make use of this, so can't report on that! All in all, we would recommend this hotel highly. Incidentally, the picture on this site makes the rooms look quite ordinary, but the one we had had soaring ceilings, wood beams, and shutters that opened to a delightful courtyard.
Stayed 1 night in Sep 2022
Response from Daniel on 12 Sept 2022
Dear Helen, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day wonderful stay!
Stayed 2 nights in Aug 2022
Response from Daniel on 31 Aug 2022
Dear Michael, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Jan

Stayed 1 night in Aug 2022
Response from Daniel on 31 Aug 2022
Dear Jan, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and great location
What a fabulous little hotel this is We where made to feel very welcomed from the moment we arrived lovly lady welcomed us and explained everything we need to know The parking is off site and about 5 mins walk away there is restricted parking out side the hotel for you to unload your cases Although the room is not the biggest but adequate it was very clean and well maintained with a great shower The location is perfect for exploring the city and with in walking distance of many restaurants and a lovly bakery across the road Breakfast was a mix of continental and English with lots of choice Unfortunately we did not have time to use the spa We would definitely recommend this hotel
Stayed 1 night in Jul 2022
Response from Erwan THOMY, Front desk on 15 Aug 2022
Dear Karen, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Ramesh

Travelled with partner
Liked: Cleanliness, staff & service
Location
Stayed 1 night in Aug 2022
Response from Erwan THOMY, Front desk on 15 Aug 2022
Dear Ramesh, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Fiona, Arundel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great parking, room was super - staff very friendly. Would def go back and def recommend
Stayed 1 night in Jul 2022
Response from Erwan THOMY, Front desk on 15 Aug 2022
Dear Fiona, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 5/5 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

8/10 Good

David, Commugny

Stayed 1 night in Jul 2022

10/10 Excellent

Simon

Stayed 1 night in Jul 2022
Response from Erwan THOMY, Front desk on 15 Aug 2022
Dear Simon, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 10/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, helpful staff - overall a very good place to stay
Stayed 1 night in Jul 2022
Response from Erwan THOMY, Front desk on 15 Aug 2022
Dear Tracey, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 8/10 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

8/10 Good

Szemin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City center.
Stayed 2 nights in Jul 2022
Response from Erwan THOMY, Front desk on 15 Aug 2022
Dear Szemin, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 4/5 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Kevin, Towcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with spa (but no pool). Pricey perhaps if you don’t take advantage of the spa. Well located for the old town and wide choice of restaurants. Dedicated garage parking nearby. Contact hotel in advance to reserve space.
Stayed 1 night in Jun 2022
Response from Erwan THOMY, Front desk on 15 Aug 2022
Dear Kevin, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for the excellent 5/5 rating you gave us! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel excellent room and fantastic location
Stayed 1 night in Jul 2022
Response from daniel on 7 Jul 2022
Dear Mr Richard, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for your excellent rating of 10/10! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon. Sincerely, Daniel VAN LIEMPD PEREZ Reception Best Western Premier Hotel de la Poste & Spa

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Nice comfortable hotel in an excellent location. Book ahead if you wish to use hotel parking but no need to worry as there is a secure multi-storey carpark close by.
Stayed 1 night in Jul 2022
Response from daniel on 7 Jul 2022
Dear Mr Graham, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for your excellent rating of 10/10! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon. Sincerely, Daniel VAN LIEMPD PEREZ Reception Best Western Premier Hotel de la Poste & Spa

10/10 Excellent

Artem, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location
Stayed 1 night in Mar 2022
Response from Daniel on 20 Jun 2022
Dear Mr Artem, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for your excellent rating of 05/05! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon. Sincerely, Daniel VAN LIEMPD PEREZ Reception Best Western Premier Hotel de la Poste & Spa

10/10 Excellent

Manfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Daniel on 20 Jun 2022
Cher Monsieur Manfred, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Merci pour la note de 05/05 que vous nous avez attribué ! Nous sommes heureux d'avoir répondu à vos attentes ! Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous espérons que vous reviendrez nous voir bientôt. Cordialement, Daniel VAN LIEMPD PEREZ La réception Best Western Premier Hotel de la Poste & Spa

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Will stay again.
Very nice hotel, helpful staff and a great breakfast.
Stayed 1 night in Jun 2022
Response from Daniel on 12 Jun 2022
Dear Mr Sharon, Thank you for responding to our survey regarding your recent stay in our establishment. Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay, and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. Thank you for your excellent rating of 10/10! We are happy to have met your expectations! Once again, thank you for taking the time to complete our survey. We hope you will come back to visit us soon. Sincerely, Daniel VAN LIEMPD PEREZ Reception Best Western Premier Hotel de la Poste & Spa

10/10 Excellent

PAUL

Stayed 1 night in May 2022
Response from Daniel on 5 Jun 2022
Cher Monsieur Paul, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Merci pour l'excellente note de 10/10 que vous nous avez attribué ! Nous sommes heureux d'avoir répondu à vos attentes ! Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous espérons que vous reviendrez nous voir bientôt. Cordialement, Daniel VAN LIEMPD PEREZ La réception Best Western Premier Hotel de la Poste & Spa

8/10 Good

Charlotte

Stayed 1 night in Apr 2022
Response from Théodora on 19 Apr 2022
Chère Charlotte Merci pour la note de 08/10 que vous nous avez attribué ! Nous sommes heureux d'avoir répondu à vos attentes.

10/10 Excellent

Patricia

Stayed 1 night in Mar 2022
Response from Théodora on 5 Apr 2022
Chère Patricia, Merci pour l'excellente note de 10/10 que vous nous avez attribué ! Nous espérons vous revoir très bientôt. Bien sincèrement

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Shaun

Stayed 1 night in Mar 2022
Response from Théodora on 5 Apr 2022
Dear Shaun, Thank you for your feedback regarding your recent stay at our property and for the mark of 10/10 you gave us, we are glad to get your satisfaction ! We hope you will come back and see us again soon. Yours sincerely.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
A return trip on our way back from the Alps. Staff once again were very helpful and nice to deal with. Room was comfortable with plenty space for a cot. We couldn’t park in their secure parking as it was booked up, but they guided us to alternative parking which was also secure and very close. Really enjoyable stay, just too short.
Stayed 1 night in Mar 2022
Response from Théodora on 5 Apr 2022
Dear, Thank you for your feedback regarding your recent stay at our property and for the mark of 10/10 you gave us, we are glad to get your satisfaction ! We hope you will come back and see us again soon. Yours sincerely.

10/10 Excellent

James

Stayed 1 night in Feb 2022
Response from Théodora on 5 Apr 2022
Dear James, Thank you for your feedback regarding your recent stay at our property and for the mark of 10/10 you gave us, we are glad to get your satisfaction ! We hope you will come back and see us again soon. Yours sincerely.

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Room was nice size and very clean. The hotel was in the centre of town so lots of nice restaurants to walk too.
Stayed 1 night in Feb 2022
Response from Théodora on 4 Mar 2022
Dear joanne, Thank you for your feedback regarding your recent stay at our property and for the mark of 10/10 you gave us, we are glad to get your satisfaction ! We hope you will come back and see us again soon. Yours sincerely,

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the heart of Troyes. Rooms were modern, good size and very clean. The only choice for us when we visit Troyes.
Stayed 1 night in Feb 2022
Response from Théodora on 16 Feb 2022
Dear John, Thank you for your feedback regarding your recent stay at our property and for the mark of 10/10 you gave us, we are glad to get your full satisfaction ! We hope you will come back and see us again soon. Yours sincerely,

4/10 Poor

Annette

Stayed 1 night in Jan 2022
Response from Théodora on 11 Jan 2022
Dear Annette, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Théodora Duong La réception Best Western Premier Hotel de la Poste & Spa

10/10 Excellent

jo-anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for just one night - convenient location right in the centre - friendly staff
Stayed 1 night in Nov 2021

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, but clean
Having paid to upgrade to a better room, I was very surprised to discover how small it was. Not worth the extra money. However, it was clean and the bed was comfy.
Stayed 1 night in Nov 2021

10/10 Excellent

Arman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly receptionist and an easy check in process. Very happy with the experience.
Stayed 1 night in Nov 2021