Title: Tronco Bay Inn Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tronco Bay Inn Beach hotel with 24-hour front desk and outdoor pool ![Sun deck](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/38f71cae.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily cooked-to-order breakfast for a fee](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/f8e03a77.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/9cad03dd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room, Partial Ocean View | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/b59ecc3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/3225fa3d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Tronco Bay Inn sits on a beautiful beach offering relaxation and activities. Guests can sip cocktails at the bar or enjoy windsurfing and kayaking. The property features an outdoor pool, complimentary self-parking, and in-room WiFi praised by previous visitors. 7.6 Good ## Popular amenities - Room service - Breakfast available - 24/7 front desk - Housekeeping - Pool - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15980401&PinnedHotelID=15980401&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Double Room, Multiple Beds, Garden View | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/80592aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Multiple Beds, Garden View ### Highlights Balcony or patio Blackout curtains Rainfall showerhead Daily housekeeping - Sleeps 4 - 1 King Bed and 1 Double Bed ![Double Room, Ocean View | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/49fa3169.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Ocean View ### Highlights Balcony or patio Blackout curtains Rainfall showerhead Daily housekeeping - Ocean view - Sleeps 4 - 1 King Bed and 1 Double Bed ![Double Room, Partial Ocean View | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/e9f8793d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Partial Ocean View ### Highlights Balcony or patio Blackout curtains Rainfall showerhead Daily housekeeping - Partial ocean view - Sleeps 4 - 1 King Bed and 1 Double Bed ![Superior Room | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15990000/15980500/15980401/32705603.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 8.0 Very good 2 reviews ### Highlights Balcony or patio Air conditioning Ceiling fan Blackout curtains Rainfall showerhead Daily housekeeping - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTroncones-Hotels-Tronco-Bay-Inn.h15980401.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTroncones-Hotels-Tronco-Bay-Inn.h15980401.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.79744%2C-101.74408&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=clDDvOmaMPtqho2TUZIcn29zDfU=) Playa Manzanillo s/n, Troncones, GRO, 40880 #### What's nearby - Manzanillo Beach - 5 min walk - 0.3 miles - Majahua Point - 10 min walk - 0.6 miles - Troncones Point - 12 min walk - 0.7 miles - Troncones Beach - 4 min drive - 1.9 miles - Saladita Beach - 16 min drive - 4.7 miles #### Getting around - Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 48 min drive #### Restaurants - ‪Indigo - ‬3 min drive - ‪Costa Brava - ‬4 min drive - ‪Quetzal - ‬3 min drive - ‪Marejada Surf Spot - ‬14 min drive - ‪El Chiringuito De Fran - ‬5 min drive ## About this property ### Tronco Bay Inn Property highlights Tronco Bay Inn provides amenities, such as a restaurant and a bar. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and sunloungers. Enjoy on-site activities, such as windsurfing and kayaking. Stay connected with free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool, along with sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), wedding services and smoke-free property - Coffee/tea in reception and a 24-hour front desk Room features All guest rooms at Tronco Bay Inn offer amenities, such as free WiFi. Other conveniences in all rooms include: - Rainfall showers and free toiletries - Balconies or patios and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/110000000/109900000/109890900/109890801/fca26b76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL CASA VERDE Troncones - Parking included - Free WiFi - Kitchen 8.0 Very good 5 reviews £32 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=109890801&PinnedHotelID=109890801&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/79000000/78250000/78240700/78240610/1c2b32e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tres Mujeres Hotel and Yoga Retreat Troncones - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 48 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=78240610&PinnedHotelID=78240610&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/42000000/41900000/41892900/41892883/4b8e805b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Troncones Point Hostel Troncones - Pet-friendly - Parking included - Free WiFi - Restaurant 10 Exceptional 12 reviews £92 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=41892883&PinnedHotelID=41892883&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/12000000/11860000/11855100/11855083/48b71f8d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Inn at Manzanillo Bay Troncones - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 53 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=11855083&PinnedHotelID=11855083&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107840000/107834100/107834060/ba6e3dd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lo Sereno Casa de Playa Troncones - Pool - Breakfast included - Parking included - Free WiFi 10 Exceptional 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=107834060&PinnedHotelID=107834060&HadPinnedHotel=true®ionId=-1&adults=2) ![Resort view](https://images.trvl-media.com/lodging/10000000/9350000/9342300/9342212/2a56a45c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Present Moment Retreat Troncones - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 15 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=9342212&PinnedHotelID=9342212&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/111000000/110500000/110492400/110492396/5b7be026.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming Ocean line studio with largest pool in beautiful Troncones Troncones - Sea view - Pool - Kitchen - Washer [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=110492396&PinnedHotelID=110492396&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/107000000/106790000/106783200/106783179/17dd564a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Feliz Troncones Troncones - Pool - Free WiFi £140 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=106783179&PinnedHotelID=106783179&HadPinnedHotel=true®ionId=-1&adults=2) ![Cabin | Pool | Outdoor pool](https://images.trvl-media.com/lodging/104000000/103430000/103424300/103424233/c1207faa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Las Palmas Saladita - Pool - Parking included - Free WiFi - Laundry 8.8 Excellent 6 reviews £49 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=103424233&PinnedHotelID=103424233&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/103000000/102450000/102445000/102444919/7073317f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Casa Tomasa-Double Room with Terrace Troncones - Pool - Air conditioning - Kitchen £258 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=102444919&PinnedHotelID=102444919&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8 AM to noon for a fee: MXN 200 to 300 for adults and MXN 150 to 250 for children - A restaurant - Coffee and tea in common areas ### Things to do - Kayaking - Outdoor pool - Windsurfing ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) - Wedding services ### Outdoors - Beach loungers - On the beach - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 floors - 6 buildings - Built in 2006 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Limited room service ### More - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions The property charges 5 per cent for credit card payments Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults and MXN 150 to 250 for children - Credit card charges are subject to a surcharge of 5 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Hotel Tronco Bay Inn Troncones Troncones Tronco Bay Inn Hotel Hotel Tronco Bay Inn Tronco Bay Inn Troncones Tronco Bay Inn Resort Troncones Tronco Bay Inn Hotel Tronco Bay Inn Troncones Tronco Bay Inn Hotel Troncones ## Frequently asked questions ### Does Tronco Bay Inn have a pool? > Yes, this property has an outdoor pool. ### Is Tronco Bay Inn pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Tronco Bay Inn? > Self-parking is free at this property. ### What time is check-in at Tronco Bay Inn? > Check-in start time: 2:00 PM; check-in end time: anytime. ### What time is check-out at Tronco Bay Inn? > Checkout is at noon. ### Where is Tronco Bay Inn located? > Nestled on the beach, this Troncones hotel is within a 10-minute walk of Manzanillo Beach and Majahua Point. Troncones Beach and Troncones Point are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Tronco Bay Inn Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.6 Location ### 8.2 Staff & service ### 8.0 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 10 8 - Good 14 6 - Okay 12 4 - Poor 2 2 - Terrible 1 ### 10/10 Excellent #### Jane 25 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Living the life with 4 girlfriends! Very comfortable and convenient. The staff was very accommodating. We had a beautiful view of the pool and ocean from our amply furnished patio. The beach there on Manzanillo Bay is beautiful and the water is clear and warm. Paradise! The restaurant Is right there and the food and drinks are good. ![](https://a.travel-assets.com/ugc/hotel-reviews/AB9A83D94E04E0C6573B8841B049979F4F5193C51740439353913.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jane Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Donald 21 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good times! The people that work at this place are awesome! The rooms are large and right on Manzanillo Bay about a mile from the "town center". Wi-fi and cell service are spotty everywhere, so don't expect to stream movies or anything. Then again if you're vacationing in this area, you should be planning to enjoy an "unplugged" adventure. Good times! ##### Donald ### 8/10 Good #### Shannon 16 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and quaint. We loved the atmosphere and staff. We will be back! ##### Shannon Stayed 6 nights in Jan 2025 ### 4/10 Poor #### sharon 22 Mar 2022 Disliked: Staff & service, property conditions & facilities There are many better choices for places to stay in Troncones where the staff and management care about the wellbeing of the guests and the upkeep of the property. Regrettably, our toilet did not flush, the shower curtain fell continously off the wall, the bed was broken and semi collapsed when we sat on it, there were only 8 beach lounge chairs so we could not ever relax and enjoy the view, the foot wash was not filled dragging sand into our room, people who were not guests were welcomed to the pool, bar and restaurant making for an extra overcrowded chaos, parking was crazy, the staff break area was next to our room and they talked loudly and played music at night. ##### sharon Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Alejandro García 22 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar, siempre es un gusto poder regresar. ##### Alejandro García Stayed 3 nights in Mar 2022 ### 8/10 Good #### Ricardo 31 Aug 2021 Liked: Cleanliness, staff & service, room comfort Sencillo y tranquilo no internet ##### Ricardo Stayed 1 night in Aug 2021 ### 8/10 Good #### Verified traveller 3 Mar 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto la ubicación y las habitaciones no me gusto, tanto el servicio y el estacionamiento muy pequeño ##### Verified traveller Stayed 2 nights in Feb 2021 ### 8/10 Good #### JuanLlanderal, Uruapan 26 Oct 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El estacionamiento es pequeño y no tiene rampa para discapacitado ##### JuanLlanderal Stayed 3 nights in Oct 2020 ### 10/10 Excellent #### Evangelina, Guanajuato 25 Oct 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien excelente instalaciones el trato del personal súper..muy recomendado volveré a ir sin dudarlo ##### Evangelina Stayed 2 nights in Oct 2020 ### 8/10 Good #### Rubén Palomino Casas 22 Jun 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Un lugar tranquilo. ##### Rubén Palomino Casas Stayed 2 nights in Jun 2020 ### 6/10 Okay #### Verified traveller 14 Feb 2019 Disliked: Staff & service good location but staff aeemed to be waiting for tips !! ##### Verified traveller Stayed 3 nights in Feb 2019 ### 10/10 Excellent #### karla 28 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El personal.. muy amable, intalaciones lindas... El único pero fue una cama que había MUCHO ruido.. Al mínimo movimiento tronaba toda... Haaa y una mesa de playa estaba rota.. de milagro se mantenía... Aun así lo recomiendo mucho ##### karla Stayed 4 nights in Nov 2018 ### 8/10 Good #### Verified traveller 20 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen hotel, bonita playa Un buen hotel, sencillo, con servicio de restarurante y una playa agradable para nadar. Aceptan tarjeta y el personal es muy amable. Instalaciones adecuadas. Ambiente familiar. Comida muy rica. ##### Verified traveller Stayed 2 nights in Mar 2018 ### 8/10 Good #### Verified traveller 23 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very nice hotel. Quiet and private. We enjoyed our stay, friendly and accommodating staff. Clean restaurant and very comfortable room. ##### Verified traveller Stayed 2 nights in Feb 2018 ### 4/10 Poor #### jp, Toronto 19 Feb 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Very run down This hotel is very run down although the location right on the beach is great that is about the only thing that I could say was fantastic The pool was dirty. The towels mismatched and old. Some days you would get the bottle water replenished. I ended up just buying my own. The internet was very bad. Used my data plan everyday. The staff did the best they could with the tools given. The absentee owner needs to spend some money. ##### jp Stayed 7 nights in Feb 2018 ### 8/10 Good #### Tricia 12 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Fantastic spot. Outstanding staff. I wonderful spot, private little beach area excellent for swimming. The stuff are absolutely exceptional. Rooms are spacious and very clean. The bed was a bit firm for my back but otherwise really lovely room. Lovely balcony area. A few more lounge chairs on the beach would be great, perhaps a hammock or two. The pool was small but extremely refreshing and clean. Really lovely place to spend a few days. ##### Tricia Stayed 2 nights in Jan 2018 ### 8/10 Good #### Alejandro, Irapuato, Gto. 18 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Excelente servicio de todo su personal, las instalaciones aceptables, la comida deliciosa y a un precio aceptable. Lo recomiendo ampliamente para vacacionar en familia, en pareja o con los amigos. ##### Alejandro Stayed 3 nights in Sep 2017 ### 6/10 Okay #### Hector M 12 Aug 2017 Liked: Cleanliness Disliked: Staff & service #### Demasiado rustico El personal no tiene espiritu de servicio, dicen mentiras y no cumplen lo que dicen. Tardaron 3 días en reparar el agua caliente y la chapa de la puerta la terminé reparando yo ##### Hector M Stayed 3 nights in Aug 2017 ### 8/10 Good #### sara 5 Aug 2017 Liked: Staff & service, property conditions & facilities, room comfort #### más proactivas las encargadas Me gustó mucho el lugar.. hace falta que las encargadas de recepción se esmeren en su trabajo en general. Cuando llegué que ya eran las 5 de la tarde más o menos las mesas de la playa estaban sucias con platos y basura... Y la basura no la recogieron hasta el día siguiente ya tarde también. Hace falta que rastrillen la playa al menos la zona de los camastros. Hay mucha basurita del mismo mar pero también se debe recoger. ##### sara Stayed 2 nights in Jul 2017 ### 2/10 Terrible #### Alfonso, mexico city 10 Jul 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### un desastre el peor hotel de todo troncones, precios desorbitados, personal poco profesional, sucio, no limpian las habitaciones... ##### Alfonso Stayed 2 nights in Jul 2017 ### 6/10 Okay #### Verified traveller 24 May 2017 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Would look elsewhere next time. It's a nice place but needs some work. Our ocean view wasn't ready so we were put in another room for one night. The exchange was free breakfasts for three days. That was fair. Our new room had an ac that didn't work and the shower head started leaking terribly and when I tried to adjust it, it shocked me! Can you imagine!?!? I told the help but no one seemed to care much or be concerned that I was probably lucky not to have been electrocuted as I was of course standing barefoot in water. That was Sunday and on Monday a worker installed a new head. Jesus and Marita are super as they Lee the place going. No complaints about the service. But considering the other offerings around this area I would not return. ##### Verified traveller ### 6/10 Okay #### Ellen 22 Mar 2017 Liked: Cleanliness #### Hermosa playa Nuestro cuarto estuvo bien, sin problemas. Sin embargo fuimos con amigos, y ellos tuvieron problemas en sus habitaciones (escurrimiento de agua un día y se quedaron sin agua otro día). Las ventanas (o las camas) no tienen mosquitero; eso es una gran desventaja cuando uno no quiere usar el aire acondicionado. ##### Ellen ### 6/10 Okay #### Alejandro , Morelia Michoacán 13 Mar 2017 Disliked: Cleanliness, staff & service, property conditions & facilities #### No lo recomiendo Es un Hotel con playa, lo cual es bueno, la señorita que es la encargada no tiene tacto para la atención al cliente, no está enterada que llegabas y en momento pensé que no iba a tener lugar, Te dan toallas muy deslavadas y si le pides otras, te dicen no tengo mas. Le pedí me pusiera en un cuarto arriba del mio, y me dijo que estaba ocupada, No se ocupó el cuarto en todo el fín de semana. En la habitación esta llena de Hormigas y el drenaje huele espantoso. El agua caliente sale a través de una regadera eléctrica, que en ocasiones funciona y otras no. AL ser una playa con muchas rocas es peligroso meterte al mar, ya que muchas de ellas no se ven, por lo tanto si eres amante del mar, no vayas en general a esta zona, hago el comentario porque lo que te queda es la arena y la alberca, aquí viene el inconveniente, Aun cuando le ponen químicos en la noche , el sistema de filtración no esta todo el tiempo funcionando, así que después de 4 horas de uso a las 12 pm, esa alberca esta toda turbia, llena de nata de protector solar y da asco meterse en ella. El servicio de los meseros es atento, pero no tienen idea de dar servicio como meseros. Pides Pan frances y tienes que recordarles que necesitas miel, etc. SInceramente el Hotel deja mucho que pedir y realmente no vale lo que te cobran. Quitando todo esto, el sitio es realmente para descansar, pero se necesita cambiar muchas cosas. ##### Alejandro ### 10/10 Excellent #### James 4 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay Will go back soon ##### James ### 6/10 Okay #### Verified traveller 22 Nov 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort La habitación esta muy bien lo único malo es que no tiene agua caliente y no respetaron la reservación, el día de llegada nos alojaron en otro hotel y nos recibieron hasta el sig. Día ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Barceló Ixtapa All Inclusive](https://www.expedia.co.uk/Ixtapa-Hotels-Barcelo-Ixtapa-All-Inclusive.h690642.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.co.uk/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Hotel Azul Ixtapa All Inclusive Beach Resort Convention Center](https://www.expedia.co.uk/Ixtapa-Hotels-Azul-Ixtapa-Beach-Resort-And-Convention-Center-All-Inclusive.h579360.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Catalonia Royal Tulum Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Catalonia-Royal-Tulum-Adults-Only-All-Inclusive.h892175.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [TRS Yucatan Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Akumal Bay Beach & Wellness Resort - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Akumal-Bay-Beach-Wellness-Resort-All-Inclusive.h8717087.Hotel-Information) > > [Grand Palladium Kantenah Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information) > > [Grand Riviera Princess - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-El-Dorado-Royale.h916205.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information)