Search Hotels Near Trailers, Chertsey

"There are several positives about this hotel - the room looked lovely, breakfast was delicious, and the pool was great. The staff at check in, and at our evening meal, were great. However, the main reason to stay at a hotel is to get some sleep - and that didn't happen. The thermostat in our room didn't work properly, so by 1am we rang reception to see if there was anything they could do. Someone came to the room, but they couldn't help. No other room was offered to us, so we lay there all night with the temperature over 25 degrees. The following morning at checkout, I explained what happened. The woman at reception said the only thing she could do is apologise and arrange for someone to fix the thermostat. Not great customer service! The timing was unfortunate. It was my birthday on the day of departure. We were staying there as it was near Heathrow, and we were flying to the States for surgery. I'm disabled, and unfortunately if I don't get sleep my pain goes through the roof. I explained that an apology wasn't sufficient for a night with no sleep, and no offer of a different room. In the end she reluctantly offered to refund the £25 late checkout fee, but I shouldn't have had to push for this. We have a small company of our own, and for us, customer satisfaction is paramount. For that reason, we won't be staying here again."

"Lets get the good things out of the way. Firstly, the beds were lovely and comfy and we slept well in them, the night was peaceful with no noise from other rooms, the gentleman on reception very swiftly sorted out an issue that we had with the room which I will get to shortly, we loved the amenities in the room (kettle, hair dryer, fridge, iron and ironing board, great TV and lots of lighting options with lamps etc). Also a view of the river. However, we booked a family room for 2 adults and one child, so three people and when we got to the room, it was only set up for two so I call down to reception to sort the issue out. The phone was not answered so I had to go downstairs and find the receptionist who swiftly sorted the problem. The room on first impressions looked clean but on closer inspection we found a fair amount of rubbish had been left by previous guests which I think was easily visible (toy packaging sticking out from under one bed and McDonald's sauce packet and bottle lid under the other) and some sweet wrappers on the floor near the bed, the desk was wobbly and will fall apart when being leant on, there didn't seem to be any central heating and there was a questionable portable heater, the shower head in the bathroom was dirty/rusty and the taps needed better cleaning. I feel that a bit more attention to detail is needed and this hotel would be a 10/10 but at the moment I would rate it a 6. Also checkout is at 11.30 not 12pm which i feel is normal for a hotel"

"Great location, friendly staff, great food."

"What a stay! From the approach the hotel is spectacular, followed by the staff. Every member of staff we spoke to was incredibly polite and professional. I would like to call out the lady who served our drinks from the cocktail bar as well as the restaurant from the Tudor Pass, both were absolutely exceptional. One final mention of the chef at the Pass, just wow, not just the meal but the story for every plate and the link to the region and hotel. An utterly exceptional place, stay and staff and we will most certainly be repeat customers"

"Stayed a couple of nights while visiting Thorpe Park, can't fault anything, staff were all nice, food was delicious, room was great. "

"Always my first choice when visiting Egham. "

"The breakfast was continental and english combined, omelette great indian restaurant beautiful "

"Another good stay at The Bridge. The staff make this place. All very welcoming and friendly. Food good, beds comfy"

"Did not end up staying. Had trouble getting the door to open."