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"Not enough lifts for the size of the hotel. At busy time"

"Lobby area was good and clean. Fairly busy at times. Downstairs bar was very busy, not enough staff to cater for the guests. Lift access was somewhat confusing and not explained properly to the guests, there should have been someone standing at the lift to explain how it works. Room was average and it was facing the back of the hotel, the air conditioning generator was outside and omitting a very loud sound all day and night. We had to ditch the fridge off too as that was making loud clicking sound too. If you want a peaceful night sleep then it’s not an ideal room. Beds and pillows were comfy. Bathroom very average and worn out. Location was at Marble Arch, 1 minute walk from Oxford street. Plenty of eateries and shops. Perfect location for shopping."

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"We stayed here for two nights the staff were great they helped with the check in and when we checked out my wife asked for two extra pillows and they bought them in straight away great location clos to everything thank you for a lovely stay "

"Property is very convenient, front desk staff is little slow. "

"Our hotel room had poor quality pillows, washroom wasn’t ready , the hotel room is very old , not the same experience that I had during my first visit "

"Excellent overall, though breakfast good but not international hotel standard. View over the Thames was superb and we shall certainly be staying there again."

"Nice breakfast "

"We stayed in a double room, assuming would still be similar to hotel quality even though A&O took over from Hilton. The check-in process was a nightmare, queues were long and understaffed. The room itself was completely lacking in any facilities: pillows were useless and collapses as soon as you put your head on (so ended up being flat), there were no extra pillows / bedding in cupboard, no phone to call reception to ask for anything, no iron (even though old iron holder from Hilton days), no safe, extremely noisy bathroom fan and all round was pretty cold / lacking in insulation in the bathroom. Would not stay again."