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Not recommended place. Room is small and no service at all. The good part is it is close to Ueno station and great Japan night street food is in walking distance.
Xuqiang
Stayed 3 nights in Apr 2024
Response from Sutton Place Hotel Ueno on 29 Apr 2024
Thank you for staying with us this time.Our hotel has four types of rooms, and we also have larger room types, so please consider them for your next stay.We also apologize for any inconvenience caused regarding the service.
8/10 Good
Jennifer
Travelled with family
23 Apr 2024
Liked: Amenities
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Jennifer
Stayed 1 night in Apr 2024
Response from Sutton Place Hotel Ueno on 29 Apr 2024
Thank you for staying with us this time.We are glad that this stay was a good one for you.We look forward to seeing you again.
The stay was great. Staff were nice and explained everything.Check in and out were very easy. Bathroom seems little dated but it's very clean. Location is Excellent 4 min from the station. The only thing is the room has keys instead of the card pass. So don't lose the keys.
Carlos
Stayed 2 nights in Jan 2024
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us. We are very glad that you enjoyed your stay here. We will try to keep improving our service for our guests. We look forward to welcoming you back in the future.
This is my go-to place to stay in Tokyo. It's close to Ueno station and has easy access to everything you need. If you enjoy walking, you can easily get to Ameyoko, Senso-ji, Skytree, Kappabashi-dori, and even Akihabara. Staff is friendly, and it's a very unique place to stay.
Shane
Stayed 4 nights in Nov 2023
Response from Sutton Place Hotel Ueno on 9 Nov 2023
Thank you for staying with us this time. We are glad that you liked the location and also staff of our hotel. We will do our best to provide other services to satisfy our customers in terms of price. Thank you for your valuable feedback.
Response from Sutton Place Hotel Ueno on 9 Nov 2023
Thank you for staying with us this time. We are glad that you liked the room of our hotel.We look forward to seeing you again someday and will do best to further improve our services.
6/10 Okay
Mark
23 Oct 2023
Liked: Cleanliness, staff & service
Mark
Stayed 1 night in Oct 2023
Response from Sutton Place Hotel Ueno on 24 Oct 2023
Thank you for staying with us.We look forward to seeing you again.
10/10 Excellent
TINGYU
7 Oct 2023
TINGYU
Stayed 1 night in Oct 2023
Response from Sutton Place Hotel Ueno on 14 Oct 2023
Thank you for staying with us this time.We are very happy that you liked our hotel.We look forward to seeing you again.
10/10 Excellent
Sachiko
19 Sept 2023
Sachiko
Stayed 1 night in Sep 2023
Response from サットンプレイスホテル上野 on 20 Sept 2023
Thank you for staying at our hotel. We look forward to seeing you again.
6/10 Okay
CHUN KIT
6 Sept 2023
CHUN KIT
Stayed 3 nights in Sep 2023
Response from サットンプレイスホテル上野 on 8 Sept 2023
Thank you for staying at our hotel. We look forward to seeing you again.
Top floor facing Skytree Tower is a surprise, room is small with one chair. Bathroom is good but shower not strong enough. Have kettle but no drip coffee and only tea.
chung man
Stayed 2 nights in Jul 2023
Response from サットンプレイスホテル上野 on 8 Jul 2023
I am very happy that you liked the location. We apologize for the inconvenience caused by the facilities. We will do our best to improve. We are looking forward to seeing you again.
Good location. Walking distance from Ueno station.
Vijit
Stayed 2 nights in Apr 2023
Response from Sutton Place Hotel Ueno on 17 Apr 2023
Thank you for staying at our hotel this time.I am very happy that you were satisfied with the location of our hotel. We will strive to improve the service side so that our customers can be pleased with other than the location side. We are looking forward to seeing you again.
Thank you for using our hotel.Accommodation tax is determined by the Tokyo Metropolitan Government, so the accommodation tax charged each day will change.Please note that luggage storage is generally only accepted on the day of the event.
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.We are very happy that you liked our hotel's service and location.Regarding sound insulation, we cannot completely prevent it due to the location of the hotel, but we will consider further improvements. Thank you for your valuable feedback.looking forward to seeing you coming again.
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.Regarding the air conditioner, it can be operated without a key, but we apologize for not being able to explain this properly.looking forward to seeing you coming again.
10/10 Excellent
KA KI
16 Dec 2023
KA KI
Stayed 2 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.looking forward to seeing you coming again.
Thank you for using R Hotel Namba this time.Thank you very much for taking the time out of your busy schedule to post a mid-high rating review.We are very much looking forward to welcoming you again.
8/10 Good
YEUNG CHUN
Travelled with family
15 Apr 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
convenient, good furnishing
facing a highway, too noisy
YEUNG CHUN
Stayed 1 night in Apr 2023
Response from Sutton Place Hotel Ueno on 17 Apr 2023
Thank you for staying at our hotel this time. We are very happy that you were satisfied with the furniture and convenience of our hotel. We apologize for the noise. As long as there are big roads and highways nearby, noise is unavoidable. However, the windows are double-layered, so I think that the sound will be a little less if you lock the double-locked door. Please try next time. Last but not least, we are looking forward to seeing you again.
Response from Sutton Place Hotel Ueno on 17 Apr 2023
Thank you for staying at our hotel this time. We are very happy to receive a high evaluation of 8 out of 10. We will continue to strive to improve the quality of service and cleaning so that our customers will be pleased. Finally, we are looking forward to welcoming you again.