Deluxe Double Room | In-room safe, desk, soundproofing, iron/ironing board

Reviews of Sutton Place Hotel Ueno

2.5 out of 5
Sutton Place Hotel Ueno
7-chome-8-23 Ueno, Tokyo, Tokyo

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 69 reviews" "
Rating 8 - Good. 25 out of 69 reviews" "
Rating 6 - Okay. 11 out of 69 reviews" "
Rating 4 - Poor. 6 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Xuqiang

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended place. Room is small and no service at all. The good part is it is close to Ueno station and great Japan night street food is in walking distance.
Stayed 3 nights in Apr 2024
Response from Sutton Place Hotel Ueno on 29 Apr 2024
Thank you for staying with us this time.Our hotel has four types of rooms, and we also have larger room types, so please consider them for your next stay.We also apologize for any inconvenience caused regarding the service.

8/10 Good

Jennifer

Travelled with family
Liked: Amenities
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Stayed 1 night in Apr 2024
Response from Sutton Place Hotel Ueno on 29 Apr 2024
Thank you for staying with us this time.We are glad that this stay was a good one for you.We look forward to seeing you again.

8/10 Good

Kit Bing

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from サットンプレイスホテル上野 on 27 Mar 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from サットンプレイスホテル上野 on 2 Mar 2024
Thank you for using our hotel.We hope you had a comfortable trip.We look forward to seeing you again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from サットンプレイスホテル上野 on 2 Mar 2024
Thank you for using our hotel.We hope you had a comfortable trip.We look forward to seeing you again.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Location Location Location
The stay was great. Staff were nice and explained everything.Check in and out were very easy. Bathroom seems little dated but it's very clean. Location is Excellent 4 min from the station. The only thing is the room has keys instead of the card pass. So don't lose the keys.
Stayed 2 nights in Jan 2024
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us. We are very glad that you enjoyed your stay here. We will try to keep improving our service for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

David, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tight small room but very close to the stations
Stayed 1 night in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.We are very happy that our customers were satisfied.looking forward to seeing you coming again.

10/10 Excellent

Wing yan bonnie

Stayed 8 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.We are very happy that our customers were satisfied.looking forward to seeing you coming again.

2/10 Terrible

Wai Man

Stayed 3 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.looking forward to seeing you coming again.

8/10 Good

Affandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 16 Dec 2023
Thank you for staying with us this time.We hope you were satisfied with your stay.All the staff are looking forward to using your service again.

4/10 Poor

Kok Meng

Stayed 2 nights in Nov 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.looking forward to seeing you coming again.

4/10 Poor

seungmin

Stayed 2 nights in Nov 2023
Response from Sutton Place Hotel Ueno on 26 Nov 2023
Thank you for staying at our hotel.We will continue to strive to further improve our services to meet the expectations of our customers.

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my go-to place to stay in Tokyo. It's close to Ueno station and has easy access to everything you need. If you enjoy walking, you can easily get to Ameyoko, Senso-ji, Skytree, Kappabashi-dori, and even Akihabara. Staff is friendly, and it's a very unique place to stay.
Stayed 4 nights in Nov 2023
Response from Sutton Place Hotel Ueno on 9 Nov 2023
Thank you for staying with us this time. We are glad that you liked the location and also staff of our hotel. We will do our best to provide other services to satisfy our customers in terms of price. Thank you for your valuable feedback.

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, perfect bedding
Stayed 1 night in Nov 2023
Response from Sutton Place Hotel Ueno on 9 Nov 2023
Thank you for staying with us this time. We are glad that you liked the room of our hotel.We look forward to seeing you again someday and will do best to further improve our services.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Sutton Place Hotel Ueno on 24 Oct 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

TINGYU

Stayed 1 night in Oct 2023
Response from Sutton Place Hotel Ueno on 14 Oct 2023
Thank you for staying with us this time.We are very happy that you liked our hotel.We look forward to seeing you again.

10/10 Excellent

Sachiko

Stayed 1 night in Sep 2023
Response from サットンプレイスホテル上野 on 20 Sept 2023
Thank you for staying at our hotel. We look forward to seeing you again.

6/10 Okay

CHUN KIT

Stayed 3 nights in Sep 2023
Response from サットンプレイスホテル上野 on 8 Sept 2023
Thank you for staying at our hotel. We look forward to seeing you again.

10/10 Excellent

gisella

Stayed 4 nights in Jun 2023
Response from R Hotel Namba on 14 Jul 2023
この度は当ホテルにご宿泊頂き誠にありがとうございます。最高評価を頂けたこと大変嬉しく思います。またのお越しをスタッフ一同心よりお待ち致しております。

8/10 Good

Hong

Stayed 3 nights in Jul 2023
Response from R Hotel Namba on 14 Jul 2023
この度は当ホテルにご宿泊頂き誠にありがとうございます。高評価を頂くことが出来、大変嬉しく思います。またのお越しをスタッフ一同心よりお待ち致しております。

8/10 Good

chung man

Liked: Cleanliness, staff & service, property conditions & facilities
Top floor facing Skytree Tower is a surprise, room is small with one chair. Bathroom is good but shower not strong enough. Have kettle but no drip coffee and only tea.
Stayed 2 nights in Jul 2023
Response from サットンプレイスホテル上野 on 8 Jul 2023
I am very happy that you liked the location. We apologize for the inconvenience caused by the facilities. We will do our best to improve. We are looking forward to seeing you again.

10/10 Excellent

Fang-Yu

Stayed 2 nights in Jun 2023
Response from ホテルのマネージャー on 21 Jul 2023
この度は当ホテルにご宿泊頂き誠にありがとうございます。最高評価を頂けたこと大変嬉しく思います。またのお越しをスタッフ一同心よりお待ち致しております

8/10 Good

Anne

Stayed 6 nights in Jun 2023
Response from サットンプレイスホテル上野 on 7 Jul 2023
ご滞在頂き誠にありがとうございました。

10/10 Excellent

Vijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking distance from Ueno station.
Stayed 2 nights in Apr 2023
Response from Sutton Place Hotel Ueno on 17 Apr 2023
Thank you for staying at our hotel this time.I am very happy that you were satisfied with the location of our hotel. We will strive to improve the service side so that our customers can be pleased with other than the location side. We are looking forward to seeing you again.

10/10 Excellent

Hanako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

カズコ

駅近くで便利だった 
Stayed 1 night in May 2024
Response from サットンプレイスホテル上野 on 8 May 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。より良いサービスを目指していきます。またのご利用お待ちしております。

8/10 Good

マサコ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from サットンプレイスホテル上野 on 8 May 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。またのご利用お待ちしております。

10/10 Excellent

Yilong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sutton Place Hotel Ueno on 6 Apr 2024
Thank you for staying with us this time.We are glad that this stay was a good one for you.All of our staff are looking forward to seeing you again.

10/10 Excellent

アオト

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅が近く移動がしやすいです
Stayed 2 nights in Mar 2024
Response from Sutton Place Hotel Ueno on 30 Mar 2024
Thank you for staying our hotel. We loo forward to see you in the future

8/10 Good

Kyoko

Stayed 1 night in Mar 2024
Response from サットンプレイスホテル上野 on 27 Mar 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。お客様のまたのお越しを心よりお待ちしております。

8/10 Good

KAYO

Liked: Property conditions & facilities
駅から近いです
Stayed 2 nights in Mar 2024
Response from Sutton Place Hotel Ueno on 11 Mar 2024
この度はサットンプレイスホテルをご利用いただきありがとうございましたまたのお越しを心よりお待ち申し上げてあります

4/10 Poor

Hitoaki

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from サットンプレイスホテル上野 on 2 Mar 2024
Thank you for using our hotel.We hope you had a comfortable trip.We look forward to seeing you again.

8/10 Good

MINORI

Stayed 1 night in Feb 2024
Response from サットンプレイスホテル上野 on 2 Mar 2024
Thank you for using our hotel.We hope you had a comfortable trip.We look forward to seeing you again.

8/10 Good

MAKOTO

Stayed 1 night in Jan 2024
Response from サットンプレイスホテル上野 on 2 Mar 2024
Thank you for using our hotel.We hope you had a comfortable trip.We look forward to seeing you again.

8/10 Good

wan yuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便,但比較舊
地點方便,酒店比較舊,可能因為廁所比一般大少少,房間空間落沒有描述的尺數,比較少,但免強可放置及打開一個大行利箱。另外,管理有點混亂,第一天入住沒有要求交住宿稅,隔天再入住時,被要求交200yen稅。此外,大家要留意,如將行李寄存過夜的話,雖然隔天會再入住這間酒店,酒店仍要收1000yen費用。我以前住過的酒店都冇收費用,而今次住新宿另一間酒店(Sunroute Plaza)寄存行李都是免費的。
Stayed 1 night in Jan 2024
Response from サットンプレイスホテル上野 on 2 Mar 2024
Thank you for using our hotel.Accommodation tax is determined by the Tokyo Metropolitan Government, so the accommodation tax charged each day will change.Please note that luggage storage is generally only accepted on the day of the event.

10/10 Excellent

CHEN YUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cp值極高的旅館
客房整潔舒適,備品齊全自助式保證夠用! 距離車站距離近附近有超市及便利商店,是一間cp值極高的旅館~缺點是隔音較差
Stayed 3 nights in Jan 2024
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.We are very happy that you liked our hotel's service and location.Regarding sound insulation, we cannot completely prevent it due to the location of the hotel, but we will consider further improvements. Thank you for your valuable feedback.looking forward to seeing you coming again.

8/10 Good

Ching-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Ueno-Station. Great location. Room is a little small.
Stayed 5 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.We are very happy that our customers were satisfied.looking forward to seeing you coming again.

6/10 Okay

Wong Kin

Stayed 6 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.looking forward to seeing you coming again.

10/10 Excellent

an sheng

Stayed 2 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.looking forward to seeing you coming again.

6/10 Okay

CHEONG WA

Travelled with partner
Liked: Cleanliness
地點算方便 房間較焗要用鎖匙 可能是住宅改建 如住多日不太建議 因為沒人清潔更換物品 需要自己去前台領取
Stayed 7 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.Regarding the air conditioner, it can be operated without a key, but we apologize for not being able to explain this properly.looking forward to seeing you coming again.

10/10 Excellent

KA KI

Stayed 2 nights in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.looking forward to seeing you coming again.

8/10 Good

Kyumin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sutton Place Hotel Ueno on 16 Dec 2023
Thank you for staying with us this time.We hope you were satisfied with your stay.All the staff are looking forward to using your service again.

4/10 Poor

TAKUMI

Stayed 1 night in Dec 2023
Response from Sutton Place Hotel Ueno on 30 Jan 2024
Thank you for staying with us this time.looking forward to seeing you coming again.

8/10 Good

Hans

Travelled with group
Liked: Cleanliness, staff & service
Zweckmässig
Stayed 1 night in Nov 2023
Response from Sutton Place Hotel Ueno on 4 Dec 2023
Thank you for your stay. We hope you had comfortable stay here. We sincerely look forward to seeing you again.

8/10 Good

よしのり

またお願いします
Stayed 1 night in Nov 2023
Response from サットンプレイスホテル上野 on 14 Nov 2023
この度はご宿泊頂きありがとうございました。快適にお過ごし頂けましたでしょうか。お客様のまたのお越しを従業員一同心よりお待ちしております。

10/10 Excellent

Yasuhiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗なホテル
Stayed 1 night in Nov 2023
Response from Sutton Place Hotel Ueno on 9 Nov 2023
Thank you for staying with us.We are glad that you were satisfied with your stay.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High CP value
Hotel location is convenient within easy walking distance. The suite room is comfortable for 3 person’s stay. The staff is friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Sutton Place Hotel Ueno on 11 Nov 2023
Thank you for staying at our hotel. We are very glad that you liked our location and service. We hope to welcome you back in the future.

10/10 Excellent

KWONG LUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Higashi on 15 Aug 2023
Thank you for using R Hotel Namba this time.Thank you very much for taking the time out of your busy schedule to post a mid-high rating review.We are very much looking forward to welcoming you again.

8/10 Good

YEUNG CHUN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
convenient, good furnishing facing a highway, too noisy
Stayed 1 night in Apr 2023
Response from Sutton Place Hotel Ueno on 17 Apr 2023
Thank you for staying at our hotel this time. We are very happy that you were satisfied with the furniture and convenience of our hotel. We apologize for the noise. As long as there are big roads and highways nearby, noise is unavoidable. However, the windows are double-layered, so I think that the sound will be a little less if you lock the double-locked door. Please try next time. Last but not least, we are looking forward to seeing you again.

8/10 Good

YU HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sutton Place Hotel Ueno on 17 Apr 2023
Thank you for staying at our hotel this time. We are very happy to receive a high evaluation of 8 out of 10. We will continue to strive to improve the quality of service and cleaning so that our customers will be pleased. Finally, we are looking forward to welcoming you again.