Front of property – evening/night

Reviews of Mimaru Tokyo Ginza East

3 out of 5
Mimaru Tokyo Ginza East
1-4, Shintomi, Chuo-ku, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 174 out of 208 reviews" "
Rating 8 - Good. 27 out of 208 reviews" "
Rating 6 - Okay. 5 out of 208 reviews" "
Rating 4 - Poor. 2 out of 208 reviews" "
Rating 2 - Terrible. 0 out of 208 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
All the staff was great particularly somit who helped get on a call and get me a hard to find item in Japanese and Guilia who helped w a complex request for our last day. Thanks to everyone we have a wonderful and memorable trip!
Stayed 5 nights in Feb 2024
Response from MIMARU TOKYO GINZA EAST on 3 Mar 2024
Dear Eugene,Thank you so much for giving us such a wonderful reveiw on our hotel property and also mentioning some of the names of our staffs. We will surely pass the message to those staffs and they would surely be motivated to see admiral words from your side.We priotize in the satisfaction of our guest and if there is anything we need to improve in coming future please let us know.We are looking forward to seeing you in near future.Best RegardsFront Desk Team

10/10 Excellent

Jason, Denver

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was clean, spacious, and in a safe area. It is a about a 5 minute walk to a subway, and 10-15 minute walk to the fish market or Tokyo Station. The only down side was the lack of transparency on cost of a lost keycard. Not used to keycards having any value in the US. The cost was 1000 yen at check out for the lost card.
Stayed 3 nights in Feb 2024
Response from MIMARU TOKYO GINZA EAST on 3 Mar 2024
Dear Jason,Thank you so much for giving us 5/5 score which really means a lot to us. We are glad to know that you were satisfied the hotel cleanliness, spacious room and safety concern.We apologize you for the inconvenience caused due to charge for the lost card keys because of our hotel policy.We look forward to seeing you at Mimaru in future.Best RegardsFront Desk Team

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Loved family room and staff
Stayed 6 nights in Feb 2024
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 25 Feb 2024
Thank you for choosing to stay with us and this is our pleasure to serve you during your Japan trip. We sincerely appreciate your feedback and kind words. We are happy to know that you are satisfied with our hotel. We look forward to meeting you at MIMARU again.Best RegardsFront desk teamMimaru Tokyo Ginza East

4/10 Poor

LULU

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from MIMARU TOKYO GINZA EAST on 30 Jan 2024
Thank you very much for taking the time to leave a review of your stay!It was wonderful hosting you and your family during your time in Tokyo. At Mimaru, we love to hear guests reviews and thoughts about their stay to help us keep improving.For your stay, we would like to extend our apologies as we do not have breakfast service and other facilities which you had requested such as a bell boy position etc. As Mimaru is an apartment hotel, there are various differences than a standard hotel. Such as a fully supplied kitchen for use during your stay, & various appliances/technologies available. We hope to host you again in the future and can satisfy you during your stay. If you have any questions regarding the services available when making a reservation feel free to send us a message with any further questions or inquiries.Sincerely,MIMARU Tokyo Ginza EastStaff

10/10 Excellent

Rafaela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to navigate the city yet still quiet. Apartment living in vacation. Support convenient and staff was so helpful!
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 28 Jan 2024
Dear Rafaela,Thank you for staying with us and giving us a great score! We are happy to hear your positive comments about our hotel and staff. We hope you had a great time here in MIMARY as well as in Tokyo!We hope to you host you again!Best Regards,

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Would come back again. Really good people that works here
Stayed 10 nights in Jan 2024
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 24 Jan 2024
Dear Linda Au,Thank you for your brief and wonderful review. It really means a lot to us and will provide motivation to work better and provide better guest experience in future.We are looking forward to seeing you again. Best RegardsFront StaffYuvi

10/10 Excellent

Christine

Travelled with family
Liked: Amenities
Great beds for the family
Stayed 4 nights in Jan 2024
Response from MIMARU TOKYO GINZA EAST on 21 Jan 2024
Dear Guest,Thank you very much for taking the time to write a wonderful review for us and for rating us at 5/5. We always do our best to provide guests with the best experience while staying in Tokyo, and we will relay your comment to our staffs. Please do stay with MIMARU Hotels again in the future!!Best Regards,Front Desk Team

8/10 Good

Melissa Nicole

Liked: Cleanliness, property conditions & facilities
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 19 Jan 2024
Dear Melissa Nicole,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Rachelle, St Kilda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, clean modern and spacious. Staff friendly and helpful. Easy walk to a number of metro stations, shops and restaurants.
Stayed 5 nights in Jan 2024
Response from Front Desk Team on 19 Jan 2024
Dear Rachelle,Thank you for your words. We are really happy to get a 5 out of 5 score from you. It means that you had a great time and memorable moments during your stay. Thank you for admiring our facilities and staffs as well.We would like to see you back in Mimaru sooner.Best RegardsMimaru Tokyo Ginza East

10/10 Excellent

suzanne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 11 Jan 2024
Dear Suzanne,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Ahkey

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 11 Jan 2024
Dear Guest,Thank you for staying with us.We are really happy to get a 5 out of 5 score from you. It means that you had a great time and memorable moments during your stay. We would like to see you back in Mimaru sooner.Best RegardsMimaru Tokyo Ginza East

10/10 Excellent

Noriko, Tarzana

Stayed 1 night in Jan 2024
Response from MIMARU東京銀座EAST フロントデスク on 11 Jan 2024
Noriko様お客様、この度MIMARU 東京GINZA EASTをお泊りいただき、ありがとうございます。お客様がご満足なさったようですごく嬉しく思っております。当ホテルはキッチンとダイニングがあり、家族皆様が長期で泊まって楽しんでくつろいでいただければとのコンセプトとなります。お客様の次お越しの際にはもっとご満足な気持ちと幸せな経験になれるように全力で頑張ります!

10/10 Excellent

Bernardus

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 29 Dec 2023
Thank you greatly for leaving a review of your stay!With guests input, we always try our best to imrpove and grow in different aspects.We are very happy to hear that you had enjoyed your stay with us at Mimaru Tokyo Ginza East.We hope to see you again!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a hotel GM i loved this property especially for families… great service .. well appointed with all the amenities
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 27 Dec 2023
Dear Guest,Thank you for writing us a review!We are more than happy to hear that our hotel accomodate your family well. We hope to see you again in the near future!Best Regards,

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Frank opinion
Not much food choice located around the hotel. Room is smaller than shown in picture. No washing machine in room, hotel has 3 laundry machines and 3 dryers for all the residents, led to a long queue. Recommend to wash after midnight. No view from the window, just another building. Pillows too soft, but bed was firm. Staff at ground floor was friendly and speaks English. Good house keeping. Overall a clean hotel.
Stayed 10 nights in Dec 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 25 Dec 2023
Dear Daniel, Thank you for your kind words and most importantly telling what us what you truly felt about the hotel. Your constructive suggestion is praiseworthy and we will try to improve our facilities more better in coming future.Also thank you so much for admiring our front staffs and housekeeping. Best Regards

8/10 Good

Tang Mui Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
More than 15mins walk to Tokyo or Ginza station. It’s not near when pushing luggages. Sub-station is about 8mins walk. Staff is very friendly and nice. Location is the factor that is making me think twice if I will book again.
Stayed 5 nights in Dec 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 22 Dec 2023
Thank you very much for taking the time to write us a review.We are happy to hear you enjoyed your stay with your loved ones during your time in Tokyo!With many stations being in a close radius to the hotel, depending on your destination point or where you are arriving from, the walk varies. While its difficult to avoid walking too much in Tokyo, please ask us at the front desk next time so that we can direct you in to the closest route.We hope you made many wonderful memories this trip and hope to see you again in the Future!

10/10 Excellent

Ho

Travelled with family
Liked: Cleanliness, room comfort
Mimaru Ginza East
Convenient location, and the rooms are very clean and spacious. Our family of 4 had a great stay there. The staff speaks English so that is a plus point too. Overall we had a good time in Mimaru and we will definitely stay there again when we return to Japan!
Stayed 8 nights in Dec 2023
Response from Front Desk Team on 18 Dec 2023
Dear Guest,Thank you very much for taking the time to write a wonderful review for us!We are more than glad to hear you enjoyed your stay! It was our pleasure to host you.All the front desk at MIMARU Hotels are able to communicate in English, so please do not hesitate to try the ones at other locations as well, and obtain memorable experiences!We hope to see you again soon!Best Regards,

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 16 Dec 2023
Thank you greatly for leaving a review on your stay with us at Mimaru Tokyo Ginza East.We love to hear all of our guests experiences in order to improve our hotel and services.We are looking forward to seeing you in Japan again soon!Sincerely

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Nov 2023
Response from Front Desk Team on 15 Dec 2023
Dear Guest,Thank you very much for your review.We are more than glad to hear that you were satisfied with your stay.We hope you choose MIMARU Hotels again in the future!Best Regards

10/10 Excellent

Alecia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023
Response from MIMARU TOKYO GINZA EAST on 10 Dec 2023
Dear GuestThank you so much for rating our hotel property 10 out of  10. This really means a lot to us and will provide motivation to work harder and satisfy our valuable customer and provide better services in coming days.We are looking forward to seeing you near.Best WishesFront Team

10/10 Excellent

Rae

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 6 Dec 2023
Dear Guest,Thank for very much for giving a review on your stay with us at MIMARU Tokyo Ginza East.We hope to see you in Tokyo again soon!Sincerely

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family of four stayed here 7 nights. Excellent location, fruit shop across the street, close to convienece stores and subway. Felt very safe. The hotel was excellent and the theatre style room worked well for our family. Washing machines and dryers available for use. Very helpful staff.
Stayed 7 nights in Nov 2023
Response from Front Desk Team on 5 Dec 2023
Dear Guest,Thank you very much for taking the time to write a review for us.We are more than glad to hear that you enjoyed the stay overall! The fruit shop accross the street is very delicious, and perfect for our apartment style hotel which is equipped with a kitchen and complete sets of cutlery. It was our pleasure to host you this time, and we hope you choose MIMARU Hotels again in the future!Warm Regards,

10/10 Excellent

Pik Kee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel will choose again next time
Stayed 9 nights in Nov 2023
Response from Front Desk Team on 29 Nov 2023
Dear Guest,Thank you very much for writing a review for us. We are more than glad that you enjoyed it, and that you would like to stay with us again!The whole staffs are looking forward to have you with us again. Have a nice day!

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, room comfort
Great hotel!
Wonderful hotel. The front desk team is very helpful.
Stayed 4 nights in Nov 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 28 Nov 2023
Dear Kristen,Thank you for staying with us during your time at Tokyo. We are glad to know that the stay was pleasant and all of our front desk team are beyond happy to know that we were helpful during your stay.Once again thank you so much and we are looking forward to seeing you in near future.Best Wishes

10/10 Excellent

Tushar

Stayed 3 nights in Nov 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 14 Dec 2023
Thank you for you kind comment, We are glad that you liked your stay with us. We always try and improve and adapt with the feedback we recieve from our guests.We hope to see you again in Tokyo!

8/10 Good

Linda, Newberry

Travelled with family
Great location. Bathroom was clean. Bed and pillows were hard.
Stayed 5 nights in Nov 2023
Response from Front Desk Team on 24 Nov 2023
Dear Guest,Thank you for writing a review for us. We are glad that you enjoyed the area that our hotel is located in, as it is in the quieter side of Tokyo and therefore is perfect for taking the rest.However, we do apologize for the beds and pillow that did not live up to you expectation. Your review and comments will be useful for our improvements as MIMARU always thrive to satisfy our customers. Again, thank you for staying with MIMARU Tokyo Ginza East, and we hope to see you again in the future. Sincerely,

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Nov 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 26 Nov 2023
Dear GuestThank you so much for taking your precious time and giving us full score. We are beyond happy to get a score and also this will give a motivation to work harder for satisfying our guests. We are also glad to know that you enjoyed your first ever trip to Tokyo. We wish you a good time ahead.We are looking forward to seeing you soon.Best WishesStaff

10/10 Excellent

Ross

Travelled with group
Liked: Cleanliness, room comfort
Comfortable stay with friends
Great stay, happy and friendly staff
Stayed 5 nights in Nov 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 18 Nov 2023
Dear Ross, Thank you for you kind comment, We are glad that you liked your stay with us. We are looking forward on seeing you on your next trip in Japan.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with family. Everything is within walking distance such as Ginza, Tokyo station and Tsukiji Outer Market. Lots of choices of stations nearby.
Stayed 7 nights in Nov 2023
Response from MIMARU TOKYO GINZA EAST on 13 Nov 2023
Dear guest,Thank you for writing us a review on you stay!Were glad you found the location during your time in Tokyo. We hope you were able to enjoy all the wonderful places in Tokyo and have a great time.Wish to see you again in Japan soon

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay! Short walk to Tsukiji market plus close to most of the subway lines. Also a tiny grocery store across the street. The staff was extremely friendly and was even able to hold our luggage after check out for a few hours since we had some time to kill before our evening flight. Would highly recommend!
Stayed 15 nights in Oct 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 30 Oct 2023
Dear guest,Thank you for staying with us and giving us a great score!We are extremely happy to hear that you had a great stay and our hotel location was convenient for you to travel around.We are also glad to hear about staff comments! We hope to see you again, in the future.Best Regards,

10/10 Excellent

Lloyd

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Mimaru Tokyo Ginza East is an excellent hotel. It was perfect for my family (2 adults and 2 children) and the kids loved the bunk beds. It is walking distance to a lot of places, including the subways. (To get here from Narita airport, take the Keisei Skyliner bullet train to Aoto station, and then from there take the subway to Takarocho station. The hotel is about a 5-10 min walk from Takarocho). Tsukiji Outer Market is also a 15 min walk from the hotel. The staff is very accommodating and they helped me fill out the forms for Yamato to ship my luggage to my next hotel. The neighborhood is very quiet and safe and I would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 30 Oct 2023
Dear Guest,Thank you very much for taking the time to write us a wonderful review!We are more than happy to hear that you and your family enjoyed the stay! And we are thankful for mentioning the nearby station, Tsukiji Market, and the shipping service as it will be a helpful reference for our future guest.The whole MIMARU Tokyo Ginza East staffs wish you a very nice day, and we hope to see you again in the future!Regards,

10/10 Excellent

Mei Xing

Travelled with family
Liked: Cleanliness, room comfort
Great pokémon theme room.
Pokémon theme room was great. It’s more like service apartment. We like that there is a dining space compared to small hotel. However, it is not very close to any station. Pushing luggage from Tokyo station takes ard 25mins.
Stayed 5 nights in Oct 2023
Response from MIMARU東京銀座EAST フロントデスク on 25 Oct 2023
Dear Guest,Thank you for giving us 10 out of 10 and letting us know about your stay. We are glad to hear about your stay and also thank you so much for telling us that Pokemon theme room was great for your party.Regarding your reveiw about subway station actually our hotel is well known for the nearest subway station like Shintomicho Station and Takaracho Station. Other stations like Kyobashi, Hatchobori are also on walking distance. We would recommend you to use taxi incase you are travelling with lots of luggage. However we apologize for the inconvenience caused.Best RegardsMimaru Ginza East Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
An excellent hotel in a fantastic location.
It was a great stay. Excellent location with lots of different train and metro stations around to get to almost anywhere in Tokyo. Big room for my family with all the amenities you need - kitchen included. If I had to nitpick - under the bed and chairs were not vacuumed before we checked in, there are no blackout curtains so some light does get in from around blinds and shutter screen and they charged for a 1 hour late check out. Very minor hence the 5 star review still. Thank you for an excellent stay.
Stayed 7 nights in Oct 2023
Response from MIMARU TOKYO GINZA EAST on 22 Oct 2023
Dear Guest,Thank you for taking the time to leave us a review.We are happy to hear that you were very satisfied with your stay! It seems you were able to adventure around Tokyo easily enough from our location near the various stations. Our apologies for the check-out fee. While we wish we could offer a more comfortable late check-out, we have are only charging to balance the cleaning for our staff. I understand sometimes especially with a late flight out perhaps, it would be nice to have a more smooth late check-out. Our apologies.We really enjoyed having you, and hope you had many wonderful experiences for your trip to Japan!Warm Regards

10/10 Excellent

Melina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property had everything we needed for our family if 2 adults & 2 children. The room was a very decent size for Japan, with bunks for the kids. Loved that the toilet was seperate to the bathroom. The bath was lovely & deep. Staff were so friendly. Easy walking distance to a couple of train stations with konbinis nearby for easy snacks or dinners. The rooms were very quiet and we loved having the seating and table to eat around. Would absolutely stay here again. Thank you for a wonderful stay.
Stayed 8 nights in Oct 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 20 Oct 2023
Dear Guest,Firstly, thank you for your beautiful comments and reveiw on our property. We are beyond happy to know that you and your whole family enjoyed each and every little services and localaties as well. Again, thanks for letting everyoneknow about hotel in detail and recommending as well. We as a Mimaru Front Team would definitely loke to wekcome you and try our best to provide excellent services.once again, thank you so much for your valuable words and most importantly spending your precious time in sharing your experience.Best RegardsMIMARU Tokyo Ginza EAST Front Desk Team

8/10 Good

Becky

Liked: Cleanliness, property conditions & facilities
Great property with helpful staff.
Stayed 5 nights in Oct 2023
Response from MIMARU TOKYO GINZA EAST on 19 Oct 2023
Thank you very much for the review and kind words.We are happy to say we have employees from nearly every country in the world! All Japanese speaking and understanding of various cultures and peoples.We very much enjoyed having you with us at MIMARU Ginza East.Hope to see you again soon!Warm Regards

10/10 Excellent

SOOHYUN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived from Haneda in the evening. It was about ten minute walking distance from the subway. We reserved a Japanese pub next door of the property. The restaurant was very nice and cozy.
Stayed 1 night in Oct 2023
Response from MIMARU TOKYO GINZA EAST on 19 Oct 2023
Thank you very much for your review.We are happy to hear that you were able to find your way easily from Haneda Airport. Since we are one line directly from the airport, it is very convinient to travel back and forth.We hope you were able to have many delicious dishes during your time in Japan.See you again soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently took a family trip to Japan and needed a place to stay in Tokyo that was near Tokyo Station (for JR train and shinkansen lines, about a 10-min taxi ride away) and about a 10- to 15-minute walk to Kyobashi subway station. Mimaru Tokyo Ginza East Hotel was a great option as our total group was 4 adults and 2 teenagers, and from what I can tell is one of the few options that offers a single room that can accommodate more than 2 or 3 guests. We booked the Deluxe Family Apartment room that accommodates 6 guests. It worked out great as there were 4 single beds and 1 bunk bed that the kids enjoyed. There were 2 sinks in the bathroom and 1 sink as part of the kitchenette area. There was only a single toilet, but this did not pose any issues for us during our stay. We will definitely consider booking Mimaru Hotel for a future trip.
Stayed 1 night in Oct 2023
Response from MIMARU TOKYO GINZA EAST on 17 Oct 2023
Dear guest,Thank you very much for the thoughtful review for your stay with us at Mimaru Tokyo Ginza East.It's wonderful you were able to get to Tokyo Station and others easily enough. While Tokyo station's are sometimes alot to handle, it is helpful to have many nearby.We are also happy to hear the the size of our family-rooms were satisfactory for your stay.We hope to see you again soon in Japan!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Oct 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 16 Oct 2023
Dear guest,Thank you very much for leaving a rating for your stay.We are glad you were satisfied with your time at MIMARU.Looking forward to see you again soon!

10/10 Excellent

Shuk Han

Travelled with family
Liked: Cleanliness, room comfort
Rooms are big compares to most of other Tokyo hotels, good for family with kids. Convenient and most staff are fluent in English.
Stayed 6 nights in Sep 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 10 Oct 2023
Dear guest, Thank you for this nice review! We are glad that you enjoyed the service as well as the size of our rooms. We are more than happy to welcome you and your family again soon. Have a lovely day, MIMARU Tokyo Ginza EAST

10/10 Excellent

Frederick

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from MIMARU TOKYO GINZA EAST on 8 Oct 2023
Dear guest, Thank you for your wonderful review. I hope you continue to enjoy your stay here at MIMARU TOKYO GINZA EAST. Warm regards, MIMARU TOKYO GINZA EAST Front Desk

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Front Desk Team on 4 Oct 2023
Dear Guest, Thank you very much for taking your time to write a review for us. We are beyond delighted to know that you enjoyed your stay here. We always try to bring the best experience for everyone, and we hope that you enjoy your overall trip in Japan. We hope to see you again in the future, and have a nice day! Best,

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, room comfort
My family and i had the best time here! The staff is superb! Very friendly and very helpful. I accidentally forgot a bag of gifts that i purchased and the hotel called to tell me that i left it and even went above and beyond to send it to my next hotel location. By far the best hotel i have stayed at in japan! I am so very grateful.
Stayed 2 nights in Sep 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 30 Sept 2023
Dear guest,Thank you so much for your review!We are so glad you had a memorable stay with us at MIMARU Ginza East. Also, relieved to hear that your items got back to you safely. We hope that we helped make a memorable trip in Japan for you and your family!Sincerely,MIMARU Tokyo Ginza East

10/10 Excellent

Jing

Stayed 7 nights in Sep 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 14 Oct 2023
Dear guest,Thank you very much for leaving a rating for your stay.We are glad you were satisfied with your time at MIMARU.Looking forward to see you again soon!Mimaru Tokyo Ginza EastStaff

8/10 Good

Sherry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic and friendly staff. Close proximity to a couple of train stations and convenience stores. Would love to stay here again!
Stayed 15 nights in Sep 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 20 Sept 2023
Dear Guest,Thank you for staying with us and taking time to review.We are glad that our hotel was located in a good spot to travel around, also we are happy to hear postive comments about our staff!We hope to see you again, in the future!Best Regards,

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Front Desk Team on 22 Sept 2023
Dear Guest, Thank you very much for taking your time to write a review for us. We are beyond delighted to know that you enjoyed your stay here. We always try to bring the best experience for everyone, and we hope that you enjoy your overall trip in Japan. We hope to see you again in the future, and have a nice day! Best,

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay here. Absolutely amazing little place with convenient access to all the main lines and just a 15 minute walk from Tokyo station. Clean, tidy and very slick with lovely reception staff. Definitely recommended.
Stayed 13 nights in Aug 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 6 Sept 2023
Dear Guest!Thank you very much for choosing MIMARU Ginza East and for leaving a lovely review! We are delighted to hear that you seem to have enjoyed your stay with us! We are doing our best to keep improving our services, and hope we will be able to host you again in the future!Thank you again for taking time to share your experiences!Best Regards,

10/10 Excellent

Florence

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is the BEST property to stay at with children! Everything you need, great, kind and friendly staff. I will look for other Mimaru properties to stay in for the future.
Response from Front Desk Team on 31 Aug 2023
Dear Guest, Thank you for taking your time to write a wonderful review for us! We really appreciate you for letting us know that you and your children enjoyed the stay and for mentioning our staff as well. We are looking forward to seeing you again perhaps in other MIMARU as well! Best Regards, MIMARU Tokyo Ginza East

10/10 Excellent

Yuen Leung Elina

Liked: Cleanliness, amenities, property conditions & facilities
The beds are comfortable. The air conditioning was strong.
Stayed 4 nights in Aug 2023
Response from Front Desk Team on 27 Aug 2023
Dear Guest,Thank you for choosing MIMARU Tokyo Ginza East for your stay and for the wonderful review.Your comment will be very helpful for future customers and for our hotel's further improvements in the future. Our team does our very best to make sure all of our guests are comfortable during their stay with us.Thank you again for the review and we hope you choose MIMARU again in the future!Sincerely,MIMARU Tokyo Ginza East

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Guest services were fantastic. Property in great condition for a family travelling. 2 Adults two children (11&13). Highly recommend.
Stayed 3 nights in Aug 2023
Response from MIMARU TOKYO GINZA EAST on 18 Aug 2023
Dear Guest,Thank you for your valuable words and we really appreciate your efforts and also taking time to write down such a good comments on our hotel property. Your time is also appreciate and we would truly want to convey you that all of our staffs are beyond happy to see your comments.We look forward to seeing you in near future.Best RegardsFront Desk Team

10/10 Excellent

Stan

Liked: Cleanliness, property conditions & facilities
nice rooms
Stayed 2 nights in Aug 2023
Response from MIMARU Tokyo Ginza EAST Front Desk Team on 9 Aug 2023
Dear Guest,Thank you for staying with us and giving us a great score!We are glad to hear that the rooms were nice and we hope you had a great stay here as well as in Tokyo.We hope to see you again, in the future.Best Regards,MIMARU Tokyo Ginza EastFront Desk Team