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Reviews of Hotel Villa Fontaine Tokyo - Hatchobori

3 out of 5
Hotel Villa Fontaine Tokyo - Hatchobori
3-3-3 Kayaba-Cho Nihom-Bashi, Chuo-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 370 out of 1003 reviews" "
Rating 8 - Good. 468 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 30 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mary Ann

Stayed 1 night in Apr 2024
Response from ヴィラフォンテーヌ東京八丁堀 くちこみ担当 on 17 Apr 2024
Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori.Thank you very much for taking the time out of your busy schedule to post a review.If you have any concerns during your stay, please feel free to contact us.We look forward to serving you again.Villa Fontaine Tokyo Hatchobori

10/10 Excellent

William, Syracuse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the more comfortable bed I’ve slept in! Very convenient location, about 15 mins walk to Tokyo station, and about 3 to 4 minutes to either Hatchobori or Kayabacho station.
Stayed 3 nights in Apr 2024
Response from ヴィラフォンテーヌ東京八丁堀 くちこみ担当 on 17 Apr 2024
Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori.We are happy to receive your compliments about our room.There are several stations around our hotel, so we are glad that you had a comfortable stay.Your words will encourage us to provide services that will satisfy our guests.We look forward to seeing you again.Villa Fontaine Tokyo Hatchobori

10/10 Excellent

KATE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a central but quiet area of Tokyo. Very polite and helpful staff. This is the second time we have stayed and we would highly recommend this hotel.
Stayed 8 nights in Mar 2024
Response from ヴィラフォンテーヌ東京八丁堀 くちこみ担当 on 31 Mar 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to promote better service in the future.We sincerely look forward to your next visit.

8/10 Good

Wai Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation excellence, easy access to many places
Stayed 4 nights in Jan 2024
Response from Villa Fontaine Tokyo Hatchobori Manager on 2 Feb 2024
Thank you so much for staying at Villa Fontaine Tokyo Hatchobori.Many customers appreciate the convenient transportation options.All of our staff are looking forward to seeing you again the next time you come to Tokyo.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to subway station. Excellent restaurants right across the street.
Stayed 4 nights in Jan 2024
Response from villa fontaine tokyo hatchobori on 20 Jan 2024
Thank you for staying at Hotel Villa Fontaine Tokyo Hatchobori and for taking time out of your busy schedule to write a review. Thank you very much for your high evaluation of the hotel's location. We will continue to work hard every day to create a hotel that satisfies our customers. We look forward to seeing you again. Manager of Villa Fontaine Tokyo Hatchobori.

10/10 Excellent

Khushbakht

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from ヴィラフォンテーヌ東京八丁堀 on 29 Dec 2023
Thank you very much for staying at Villa Fontaine Tokyo Hatchobori and for taking the time out of your busy schedule to write a review. We are very honored to receive such a high evaluation. We look forward to seeing you again. Manager of Villa Fontaine Tokyo Hatchobori.

10/10 Excellent

Julien

Stayed 1 night in Dec 2023
Response from ヴィラフォンテーヌ東京八丁堀 くちこみ担当 on 20 Dec 2023
この度はホテルヴィラフォンテーヌ東京八丁堀にご宿泊頂き誠にありがとうございます。また、お忙しい中、時間を割いてご投稿いただきまして誠にありがとうございます。今後もお客様にとって使いやすいものとなるよう改善してまいります。スタッフ一同、皆様のご来店を心よりお待ちしております。ホテルヴィラフォンテーヌ東京八丁堀フロント

6/10 Okay

YUE

Stayed 6 nights in Oct 2023
Response from ヴィラフォンテーヌ東京八丁堀 on 4 Nov 2023
Thank you very much for staying at Villa Fontaine Tokyo Hatchobori. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again. Manager of Villa Fontaine Tokyo Hatchobori.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Mart just down the road, compact room as expected and normal in Japan, but still very usable. Staff were friendly and helpful, even when checking in at 2am. Good quality amenities available to the room and nice and clean!
Stayed 2 nights in Oct 2023
Response from kurihara on 31 Oct 2023
Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori. Thank you very much for your high evaluation of our hotel. We look forward to seeing you again. Manager of Villa Fontaine Tokyo Hatchobori.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful
Stayed 12 nights in Oct 2023
Response from ヴィラフォンテーヌ東京八丁堀 くちこみ担当 on 22 Oct 2023
Thank you for staying at Villa Fontaine hattyoboriThank you for posting a nice review.We will continue to aim for hotels that will be appreciated by our customers.We will be waiting for your next stay.Villa Fontaine hattyoboriManager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms. Large bath tub. A real closet to hang you clothing. Excellent buffet breakfast. Excellent bar. Very helpful Staff. Next to Kyoto Station.
Stayed 4 nights in Sep 2023
Response from ヴィラフォンテーヌ東京八丁堀 くちこみ担当 on 29 Sept 2023
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Krystal Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
The place is clean and surrounded with restos.Convenient to station.
Stayed 1 night in Aug 2023
Response from ヴィラフォンテーヌ東京八丁堀 くちこみ担当 on 3 Sept 2023
Thank you very much for having stayed at Villa Fontaine Tokyo Hatchobori.We will continue our effort to provide the best service for our guests.We eagerly anticipate your next visit and look forward to serving you again.Hotel Villa Fontaine Tokyo HatchoboriManager

4/10 Poor

polly

Stayed 2 nights in Jul 2023
Response from Hotel Villa Fontaine Tokyo Hatchobori Manager on 18 Aug 2023
Dear, Sir/Madam,Thank you for your review.We’re waiting for your next visit!

8/10 Good

yung m.

Stayed 2 nights in May 2023
Response from Villa Fontaine Tokyo Hatchobori Manager on 6 Jul 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again.Sincerely,

8/10 Good

marion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small. Beds and pillow very hard and uncomfortable. Bathroom was excellent. Front desk check in was very efficient. Location was very good and convenient to public transportation
Stayed 3 nights in May 2023
Response from Villa Fontaine Tokyo Hatchobori Manager on 21 May 2023
Thank you for spending your precious time to share your feedback. And we feel so sorry that we failed to satisfy you. We will take into your advice and try our best to improve our service. Wish we can have the chance to offer our best service to you in the future.Sincerely,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel. Very cosy as the rooms are a little small, maybe that's to be expected in Japan
Stayed 3 nights in Apr 2023
Response from Villa Fontaine Tokyo Hatchobori Manager on 25 Apr 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We will take into your advice and try our best to improve our service. Wish we can have the chance to offer our best service to you in the future.Sincerely,Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Hotel manager on 18 Mar 2020
Thank you for staying with us this time. We hope you had a good time here, in Tokyo. Thank you for your feedback.

6/10 Okay

John

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Rooms very small, no room for more than one case, second case on floor tucked in corner, no draws or wardrobe
Stayed 6 nights in Feb 2020
Response from Hotel Villa Fontaine Manager on 6 Mar 2020
Thank you for staying with us this time. We are very sorry for small room but all rooms are same size in our hotel. We hope you had a good time in Tokyo. Thank youvery much for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to all facilities, close to station, restaurant and subway
Stayed 4 nights in Feb 2020
Response from Villa Fontaine Tokyo Hatchobori 　 on 13 Feb 2020
Thank you for staying this time Thank you for your review despite your stay. Please use again if you have the opportunity. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Villa Fontaine Tokyo Hatchobori on 13 Feb 2020
Thank you for staying this time Thank you for your review despite your stay. Please use again if you have the opportunity. We look forward to seeing you again.

10/10 Excellent

Len

Liked: Cleanliness, staff & service, room comfort
Great staff--easy check-in--clean rooms . . .
Great staff--easy check-in--clean rooms--good breakfast buffet. Nice hotel, but the rooms are due for updating ( looking a bit worn ). I liked the layout of the hotel--rooms are on three sides of a square with the centre open to the elements. The location is a bit of a walk from Tokyo Station--10-12 minutes (without luggage)--with heavy bags, best take a taxi from the Station. Lots of restaurants to choose from in the area.
Stayed 6 nights in Jan 2020
Response from Villa Fontaine Tokyo Hatchobori on 30 Jan 2020
Thank you for staying this time Thank you for your review despite your stay. Please use again if you have the opportunity. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Manager on 18 Jan 2020
Thank you for staying this time Thank you for your review despite your stay. Please use again if you have the opportunity. We look forward to. Villa Fontaine Tokyo Hatchobori

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Villa Fontaine Tokyo Hatchobori on 13 Jan 2020
Thank you for staying this time Thank you for your review despite your stay. Please use again if you have the opportunity. We look forward to. Villa Fontaine Tokyo Hatchobori

10/10 Excellent

Tomer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing hotel, great location. With no doubt I'll return to that hotel next time I'm in Tokyo. A delight.
Stayed 12 nights in Dec 2019
Response from Manager on 11 Jan 2020
Dear Guests Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

10/10 Excellent

T, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty close to Tokyo train station. Nice room for the price.
Stayed 2 nights in Jan 2020
Response from Manager on 10 Jan 2020
Mr/Ms, Guest Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori. We are glad to have been able to spend a pleasant time during my stay. Thank you for posting a review. We look forward to seeing you again

6/10 Okay

Julie, Seoul

Travelled with family
Disliked: Property conditions & facilities
Just close from subway station Not flexible area in room Thanks
Stayed 2 nights in Dec 2019
Response from Hotel Villa Fontaine TOKYO-HATCHOBORI on 5 Jan 2020
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI. If you have the opportunity to come again, please use it. We look forward to seeing you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Hotel Villa Fontaine Tokyo Hatchobori on 22 Dec 2019
Mr/Ms, David Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori. We are glad to have been able to spend a pleasant time during my stay. Thank you for posting a review. We look forward to seeing you again.

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Late November 2019
Nice location with very helpful staff who spoke reasonably good English. Room was clean but quite small. Bathroom was good size. Beds and pillows were a bit hard. 24, 48, or 72-hour Tokyo Subway cards available at front desk. This was very helpful as the hotel is very close to the Hatchobori station.
Stayed 1 night in Nov 2019
Response from Villa Fontaine TOKYO-HATCHOBORI on 1 Dec 2019
Dear Mr./Ms. Glenn Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. We are glad to receive a good comment. We will do my best to being the hotel chosen by customers from now on. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely clean ans quite, and friendly staff helping with all their best, really good exp.
Stayed 4 nights in Nov 2019
Response from Manager on 30 Nov 2019
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future. With kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet environment. Very good, friendly service.
Stayed 3 nights in Nov 2019
Response from Villa Fontaine TOKYO-HATCHOBORI Manager on 27 Nov 2019
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. We are glad to receive a good comment. We will do my best to being the hotel chosen by customers from now on. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future. With kind regards, Villa Fontaine TOKYO-HATCHOBORI Manager

8/10 Good

Sammy, Miami, FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel. There was a better one I stayed at during my stay in Japan, but I still enjoyed this one. The breakfast that was offered was a buffet like thing, and you basically had to hurry to get to it before things ran out, and not many options for food. The bed was super uncomfortable though. It was really hard and my husband and I both disliked sleeping on it and tried to use towels and clothes we had to try to soften it up, but to no avail.
Stayed 4 nights in Jun 2018
Response from Hotel Villa Fontaine TOKYO-HATCHOBORI on 19 Nov 2019
Dear Sammy Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. We are very sorry for incovenience. Your comments are always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Hotel Villa Fontaine TOKYO-HATCHOBORI on 13 Nov 2019
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI. If you have the opportunity to come again, please use it. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Help beyond expectation
Hotel staff was extremely helpful. I broke my luggage on arrival and asked for tools and tapes for a temporary fix. The typhoon forced my cruise to postpone for two days. Managed to extend two more nights in the same room. And unexpectedly, cruise company wrongly sent an e-mail saying that I missed the ship and had to catch the ship in the next port. Frantically called all phone numbers provided by the cruise company, but all answer recordings were in Japanese. Had to ask the reception staff to listen and translate. Finally, they decided to call the port for us and confirmed that it was a mistake by the cruise company. Without their help, my wife and I would not be able to sleep. Can't thank them enough!
Stayed 4 nights in Oct 2019
Response from Hotel Villa Fontaine TOKYO-HATCHOBORI on 29 Oct 2019
Dear Guests Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. I'm glad I could help you. Your comments are always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from ホテルヴィラフォンテーヌ東京八丁堀 on 22 Oct 2019
この度はホテルヴィラフォンテーヌ東京八丁堀にご宿泊頂き、誠にありがとうございました。 滞在中は快適にお過ごし頂けたようで大変嬉しく思います。 近くにお越しの際は、ぜひまたご利用頂けましたら幸いです。ご来館心よりお待ち申し上げております。

8/10 Good

Bernard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the friendliness of the staff. Unfortunately the hotel is not too near from Tokyo Station. Walking takes about 10-12mins. The nearest station is Kayabacho. Really great to have coin operated laundry.
Stayed 2 nights in Oct 2019
Response from Manager on 17 Oct 2019
Dear Mr./Ms. Bernaard Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future. With kind regards, Villa Fontaine TOKYO-HATCHOBORI

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from ホテルヴィラフォンテーヌ東京八丁堀支配人 on 12 Oct 2019
この度はホテルヴィラフォンテーヌ東京八丁堀にご宿泊頂き、誠にありがとうございました。 滞在中は快適にお過ごし頂けたようで大変嬉しく思います。 近くにお越しの際は、ぜひまたご利用頂けましたら幸いです。ご来館心よりお待ち申し上げております。

10/10 Excellent

Jessica

Stayed 2 nights in Sep 2019

8/10 Good

Jenny, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night as it was near my workplace. Scaffolding on the outer walls of the building and my wonky wifi made it more difficult to find the hotel which is really just a under 5 mins walk from both Kayabacho and Hatchobori stations but took more way longer to locate it. Very clean room, polite and helpful staff who speaks simple English and decent breakfast.
Stayed 1 night in Sep 2019
Response from Manager on 1 Oct 2019
Thank you for choosing us this time. We are honored to give up the staff's response. However, we are very sorry for inconvenience caused by the hotel location. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. We hope you enjoyed your stay

10/10 Excellent

Guillermo, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff service
It was just a stay for two days, but it was really cool, I really liked the breakfast, nice service by the staff.
Stayed 2 nights in Jun 2019
Response from Villa Fontaine TOKYO-HATCHOBORI Manager on 30 Jul 2019
Thank you very much for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for your taking the time and trouble to send us your comments about your recent stay. First of all, I wanted to take this opportunity and thank you for the feedback shared. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. At the same time we were glad that you were satisfied with the service and we thank you for highlighting the level of service extended to you by our staff. Once again, thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy in kayabacho
Staff at the front desk are very polite and helpful. Rooms are small but comfortable. No English channels on TV....
Stayed 2 nights in Jun 2019
Response from Manager on 2 Jul 2019
Thank you for choosing us this time. We are honored to give up the staff's response. However, we are very sorry for inconvenience caused by the television. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. We hope you enjoyed your stay.

10/10 Excellent

Ka Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Staff are friendly and helpful. Location is convenient, easy access to all locations.
Stayed 4 nights in Jun 2019
Response from Hotel Villa Fontaine Tokyo Hacchobori Maneger on 14 Jun 2019
Thank you for staying at Hotel Villa Fontaine Tokyo Hacchobori. Thank you for posting to the review. We are very happy to receive praise from you We look forward to seeing you again.

6/10 Okay

P

Liked: Cleanliness, staff & service
Staff were friendly, which made up for the small room.
Stayed 1 night in Jun 2019
Response from Manager on 10 Jun 2019
Thank you for staying with us this time and thank you for taking the time to share your experience. We hope you enjoyed your stay. We are looking forward to seeing you again someday. Thank you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, comfortable and adequate. The staff is friendly and helpful. This is my 2nd time staying with them. Breakfast is tasty andwell prepared. Hotel is close to 2 stations, Kayabacho and Hatchobori. The hotel is also within 20mins walk to Tokyo Station. I will stay here again the next time I come tokyo.
Stayed 6 nights in May 2019
Response from Villa Fontaine Tokyo Hatchobori Manager on 3 Jun 2019
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019
Response from Villa Fontaine Tokyo-Hatchobori Manager on 3 Jun 2019
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
Its my second time staying at this hotel. Staff is friendly, and the rooms are comfortable even though they are small (its small in most hotels in Tokyo). Bfast is great, rooms are clean and trains stations are about 5mins walk.
Stayed 6 nights in May 2019
Response from Manager on 29 May 2019
Thank you very much for staying at our hotel. In addition, we are very honored to receive various words of compliment. If there is a chance, we will wait for the next use.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The property was neat, clean and a 10-15 minute walk to tokyo station. But Checking-in, the receptionist left a sour note to our stay. I would be warned if it happens to you. Here is what happened. Our flight arrived early, around 7 am.We took our time to get to the hote, and by the time we got there, it was around 9 am. Expecting to leave luggage at reception. No problem. The gentlemen who took our luggage said we can be back for around 2-3 pm. We got back around 2:15pm, thinking most likely a room will be ready. The lady at the reception desk, said a room was not ready, but if you want to check-in early, there's a fee. What? Room was Not Ready, but for a FEE it could be? So your saying that you can make a room Become Available if I showed you some money? To add to it, I was with my 4 year old, who she clearly sees is sleeping in her stroller. I said There's a Fee to checkin 40 minute earlier? She looked at me without any expression, and said, do you want me to Calculate for you how much? I said no thank you, I will wait right there, sitting in the lobby. She walked away into the back office. 5 minutes later or so, it's now 2:30, a couple walks in, another staff comes out, and to my surprise, checks in, gives them the keys. 2:40 Another couple with 1 kid, checkin no problem. I walk up and ask the guy. How come they can check in, I can't? He Said confusion. checkin now. I tried to get her name, but she was avoiding me. check in May 1st 2:15. Lady tried to make $
Stayed 2 nights in May 2019
Response from Manager on 27 May 2019
Dear Mr./Ms. Thank you very much for staying with us at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to leave your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. However, we are sorry to hear about the inconvenience when you arrived before official check-in time. We are currently reviewing about our early arrival policy. We do hope that other than this you had an enjoyable stay. Once again, thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future. With kind regards, Villa Fontaine TOKYO-HATCHOBORI

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Hotel Manager on 22 May 2019
Thank you for staying with us this time and thank you for your feedback! We hope we will see you again someday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Villa Fontaine Tokyo-Hatchobori Manager on 22 May 2019
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine TOKYO-HATCHOBORI in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and wonderful staff!
Exceptional service! Clean room and super quiet. Easy access to subway to get anywhere in Tokyo. Nice touches in a small but comfortable room.
Stayed 2 nights in May 2019
Response from Manager on 22 May 2019
Thank you very much for staying at our hotel. In addition, we are very honored to receive various compliments. We look forward to your next visit if you have the opportunity.

10/10 Excellent

Candis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Hotel Villa Fontaine TOKYO-HATCHOBORI Manager on 19 May 2019
Thank you for choosing to stay at the Hotel Villa Fontaine TOKYO-HATCHOBORI and for taking the time to share your experience of your stay. We hope you enjoyed your stay. Thank you again for your feedback.