Front of property

Reviews of APA Hotel Shimbashi Onarimon

3 out of 5
APA Hotel Shimbashi Onarimon
6-10-3, Shimbashi, Minato-ku, Tokyo, Tokyo-to

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 1000 reviews" "
Rating 8 - Good. 437 out of 1000 reviews" "
Rating 6 - Okay. 205 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel. The bed was WAY too soft to the point it was a project to get out of. Checked out one day early and booked another hotel. Staff were very nice excellent location.
Stayed 5 nights in Apr 2024
Response from Receptionist Sakihara on 22 Apr 2024
Thank you for choosing APA Hotel Shinbashi Onarimon.As for the beds, we use "Cloud fit" beds, which are designed for a good night's sleep and allow you to experience the comfort of sleeping on clouds.However, we apologize for any discomfort caused by the bed being too soft.We will take your comments into consideration and continue to improve our service and quality. We sincerely look forward to welcoming you back for another stay.

4/10 Poor

Yu, Kennesaw

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from フロント 谷口 on 8 Apr 2024
この度はアパホテル〈新橋 御成門〉にご宿泊いただき、誠にありがとうございます。お客様からのお声が何よりの励みでございます。また何かご感想やお気づきの点があればお聞かせいただけますと幸いです。これからもお客様に快適にお過ごしいただける環境づくりに努めて参ります。またのご来館をお待ちしております。

6/10 Okay

Masayuki

Stayed 1 night in Dec 2022
Response from フロント 清和 on 27 Apr 2024
この度はアパホテル〈新橋 御成門〉をご利用いただき、誠にありがとうございます。貴重なお時間を頂きましての口コミのご投稿ありがとうございました。 お客様のご意見を参考にさせていただき、今後もサービス・品質の向上に努めてまいります。 お客様のまたのご宿泊を心よりお待ちしております。フロント 清和

10/10 Excellent

kai cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from フロント 清和 on 13 Mar 2024
Thank you for choosing APA Hotel Shinbashi Onarimon.We are very glad to hear that you had a pleasant stay with us. All of us at APA Hotel Shimbashi Onarimon will continue to strive to provide you with even better service in the future.We hope you will visit us again the next time you are in the area. We look forward to welcoming you again. Front seiwa

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay the night. It is located in the middle of everything. Tokyo tower is a few minutes walk. Nearby train stations that take you to yokohama and kanagawa and majot train stations loke tokyo station.
Stayed 1 night in Jan 2024
Response from Receptionist Sakihara on 19 Jan 2024
Thank you very much for using APA Hotel Shinbashi Onarimon.We are very happy to hear that you enjoyed your stay with us. All of our staff will continue to work hard to provide better service in the future.Thank you for taking the time out of your busy schedule to post your review. We look forward to seeing you again.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Located exactly between Shimbashi Station and Daimon Station it makes a good place to stay. My only dislike was the bed, as I sank in it, and the toilet seat was not heated. Other than that it was a good place for the price.
Stayed 3 nights in Jan 2024
Response from フロント 清和 on 16 Jan 2024
Thank you for choosing APA Hotel Shinbashi Onarimon. Our hotel is about a 9-minute walk from the Karasumori Exit of JR Shinbashi Station, and about a 4-minute walk from Exit 4 of Onarimon Station on the Toei Mita Line. Our beds are made of "Cloud fit," which provides a comfortable sleeping experience as if you were on a cloud. We are sorry that we could not meet your request. Thank you for taking the time to write this review. We will take your comments into consideration and continue to improve our service and quality. We sincerely look forward to welcoming you back for another stay. Front Desk seiwa

4/10 Poor

Jamie Lee

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Jul 2023
Response from フロント 小西 on 29 Jul 2023
Thank you for staying with us.We are happy to hear that you had a pleasant stay with us.We are looking forward to seeing you again.Thank you.

6/10 Okay

Kaan

Liked: Cleanliness
It was average. Decent value for the money. Not much to say.
Stayed 4 nights in Jun 2023
Response from Reception Taniguchi on 29 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 Poor

YONGSHEEN

Stayed 4 nights in Mar 2023
Response from フロント 牧野 on 9 Apr 2023
Thank you for using APA Hotel Shimbashi Onarimon. Thank you for posting your evaluation.It is limited. looking forward to seeing you coming again.

6/10 Okay

Khurshed

Stayed 1 night in Dec 2022
Response from Sugikawa on 29 Dec 2022
Thanks for posting your review.We will make every effort to further improve our services to ensure that our guests have a pleasant stay. We look forward to seeing you again.Thank you.

6/10 Okay

Khurshed

Stayed 6 nights in Dec 2022
Response from フロント 牧野 on 28 Dec 2022
Thank you for using APA Hotel 〈Shimbashi Onarimon〉. Thank you for your evaluation. Please feel free to let us know if you have any questions. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from フロント 平城 on 18 Jan 2022
この度はアパホテル〈新橋 御成門〉にご宿泊いただきまして誠にありがとうございます。 また貴重なお時間をいただいての口コミのご投稿ありがとうございます。 お客様のまたのご宿泊を心よりお待ちしております。

10/10 Excellent

Tomohiro, sendai

Stayed 1 night in Dec 2021

10/10 Excellent

Yuki

Business traveller
Liked: Cleanliness, staff & service, amenities
チェックイン時フロントの方1名で対応されていたので少し待たされたものの落ち着いて適切に対応してくださり気持ち良くチェックインができました。設備について禁煙ルームのはずだったのにややタバコ臭いようなニオイがしたのが気になりました。あとどう頑張ってもシャワーの水がバスタブの外に流れ出てしまう構造になってるような、、少し焦りました。それ以外はミニマムな構造で清潔でビジネス1人で1泊利用には快適でした。
Stayed 1 night in Dec 2021
Response from フロント 横井 on 18 Dec 2021
この度はアパホテル〈新橋 御成門〉をご利用いただき、誠にありがとうございます。また貴重なお時間を頂いての口コミのご投稿ありがとうございます。しかしながら、本来お寛ぎいただくお部屋にてご不快な思いをさせてしまい、誠に申し訳ございません。清掃スタッフへ共有をし、清掃を徹底して参ります。今後も更にお客様にご満足いただけるようなホテルを目指し精進して参ります。お客様のまたのご宿泊を心よりお待ちしております。

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020
Response from フロント 齊藤 on 1 Jul 2020
この度は、アパホテル〈新橋御成門〉にご宿泊頂き誠にありがとうございました。 貴重なお時間を頂いてのご投稿ありがとうございます。 お客様のまたのご宿泊をスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Front/desk:chockey on 25 Jun 2020
Thank you for your reservation at (apa hotel shimbashi onarimon ).we hope you like our hospitality and hope to see you agian.Thank you.

6/10 Okay

Verified traveller

Stayed 20 nights in Feb 2020
Response from フロント 岩井 on 26 Feb 2020
この度はアパホテル〈新橋 御成門〉にご宿泊いただきまして、誠にありがとうございます。 皆様に快適にお過ごし頂けるよう、今後も日々精進して参ります。 お忙しい中ご投稿いただきありがとうございました。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

6/10 Okay

Mati

Liked: Cleanliness, staff & service
Disliked: Room comfort
worn out mattress
Disappointing breakfast from 3 years ago. The same menu every day. Bed/mattress was extremely worn out and very uncomfortable.Sleeping on the floor would be better
Stayed 4 nights in Jan 2020
Response from Reception Iwai on 23 Jan 2020
Thank you for staying at APA Hotel . However, sorry for the inconvenience of breakfast and bed. We will make improvements based on the valuable opinions of our customers. Thank you for posting.

10/10 Excellent

Howard

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from フロント 岩井 on 19 Jan 2020
この度はアパホテル〈新橋 御成門〉にご宿泊いただき、誠にありがとうございます。 今後も皆様にご愛顧いただけるホテルづくりを続けてまいります。 お客様のまたのご来館を、スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from フロント 岩坂 on 16 Jan 2020
この度はアパホテル〈新橋 御成門〉にご宿泊いただきまして、誠にありがとうございます。 また、高評価をいただくことができ光栄でございます。 今後もお客様により快適にご宿泊いただけますよう、サービスの向上に努めてまいります。 お客様のまたのご来館を、スタッフ一同心よりお待ちしております。 フロント 岩坂

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from フロント 岩井 on 8 Jan 2020
この度はアパホテル〈新橋 御成門〉にご宿泊頂きまして、誠にありがとうございます。 また、お忙しい中投稿して頂きまして誠にありがとうございます。 お客様のご来館を、スタッフ一同心よりお待ちしております。 Thank you for staying at APA Hotel . Looking forward to the next visit.

10/10 Excellent

Steve, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, super clean and friendly staff. I would definitely book again.
Stayed 6 nights in Dec 2019
Response from Reception: Tsuchiya on 7 Jan 2020
Thank you for staying at APA HOTEL <Shimbashi-Onarimon>. We are very happy you had a comfortable stay. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from フロント 横岸澤 on 9 Jan 2020
この度はアパホテル〈新橋 御成門〉にご宿泊頂きまして誠にありがとうございます。 今後もお客様に満足して頂けるよう精進して参ります。 お忙しい中ご投稿ありがとうございました。

8/10 Good

Wing Fai

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2019
Response from フロント 横岸澤 on 9 Jan 2020
この度はアパホテル〈新橋 御成門〉にご宿泊頂きまして誠にありがとうございます。 当館は新橋駅、御成門駅等徒歩圏内の距離にいくつか駅がございますので平日にはビジネス、休日にはレジャー利用多くのお客様にご宿泊頂いております。東京タワーまでも徒歩20分程なのでもしよろしければ足を運んでみてはいかがでしょうか。 お忙しい中ご投稿頂き、ありがとうございました。

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and room was extremely clean. I felt welcomed every time I would step into the hotel.
Stayed 4 nights in Dec 2019
Response from Reception: Tsuchiya on 29 Dec 2019
Thank you for staying at APA HOTEL <Shimbashi-Onarimon>. We are very happy you had a comfortable stay. We look forward to seeing you again. Thank you very much for your precious feedback.

10/10 Excellent

Juliet Ye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Reception: Tsuchiya on 25 Dec 2019
Thank you for your stay at APA HOTEL 〈Shimbashi onarimon. Thank you for posting a review. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable location within the city, just 5-10 minutes walk from the nearby metro stations; room size is ok with tokyo standard; a very standard apa style business hotel, though small, typically you can find everything you need; easy to locate convenient stores nearby that provide basics you need, and not difficult to locate a restaurant for lunch or dinner (but not late-night)
Stayed 3 nights in Nov 2019
Response from Reception: Tsuchiya on 7 Dec 2019
Thank you for your stay at APA HOTEL 〈Shimbashi onarimon. Thank you for posting a review. We look forward to seeing you again.

6/10 Okay

Kwee feung

The hotel overall is OK, no impressed but no disappointment too.
Stayed 2 nights in Oct 2019
Response from Reception Iwai on 29 Oct 2019
Thank you for staying at APA Hotel 〈Shinbashi Onarimon〉. We will do our best to impress you. We look forward to seeing you again.

8/10 Good

Rodney T H

Business traveller
Liked: Cleanliness, staff & service
great location, near to train stations and places to eat/drink. mattress was old and sunk in the middle
Stayed 2 nights in Oct 2019
Response from Reception: Tsuchiya on 30 Oct 2019
Thank you for staying at APAHOTEL 〈Shimbashi Onarimon〉. We are glad to hear you have enjoyed your stay in Shimbashi. We apologize for any inconvenience about a bed. We will take your voice and strive for improvement. We look forward to seeing you next.

10/10 Excellent

KOJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from フロント 岩井 on 3 Sept 2019
この度はアパホテル〈新橋 御成門〉にご宿泊いただき、誠にありがとうございます。 また、この度高評価をいただくことができ、大変嬉しく思っております。 今後もお客様にご愛顧いただけるホテルとして、サービスに磨きをかけてまいります。 お客様のまたのご来館を、心よりお待ち申し上げております。

8/10 Good

Kaiyi

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from フロント 佐藤 on 23 Aug 2019
この度はアパホテル〈新橋 御成門〉にご宿泊いただきまして誠にありがとうございます。 お客様のまたのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at APA for 2 weeks, and it was a good experience overall. The room was very small (as expected), but it was clean and in a good location. It met my expectations and did the job, but I didn’t spend much time in the room outside of sleeping.
Stayed 13 nights in Jul 2019
Response from Clerk SADA on 11 Aug 2019
I appreciate that you stayed APA HOTEL 〈SHINBASI ONARIMON〉and we are very pleased about your complimented words. However we are sorry about small room. If you want to stay more comfortable, we prepare “double room” which has a bid bed and “twin room” which has two beds and large room. We appreciate that you write comments. We hope you to stay APA HOTEL again. Thank you.

8/10 Good

Bowen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Reception: Iwai on 8 May 2019
Thank you for your staying at APA Hotel〈Shinbashi Onarimon〉. We looking forward to seeing you coming again.

4/10 Poor

Bao Ru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel stay in Japan
This is a worst hotel we stay in Japan. When we arrived the hotel about 12.30pm, hotel's room not ready. We advised by staff to wait until 3pm then can check in. And we wait at lobby until 3pm then staff call us for check in.We did asked hotel's staff inform us when the room is ready but they don't bother us. The room is very small, but still acceptable. The cleanliness is really bad! Have blood stain on quilt. Choke on bathtub, even told hotel's staff on this issue but the problem still unable solve during our stay. The air-conditioning is control by centralise. The weather was change but the system still under heater. We have open the windows during our stay.
Stayed 4 nights in Apr 2019
Response from Front Sato on 8 May 2019
Thank you for your stay at APA〈Shimbashi Onarimon〉 Check-in time is usually from 15:00, and the fastest check-in time is 12:00 if you can pay an additional 1000 yen per hour. The rooms were not cleaned well and I was sorry to make you feel uncomfortable. We were sorry that we could not meet your request for air conditioning, as it was managed collectively. Thank you for posting a review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The area around the hotel is located is clean and there are a couple of nice restaurants Japanese, Italian and Indian nearby.
Stayed 2 nights in Apr 2019
Response from Reception Tsuchiya on 1 May 2019
Thank you very much for staying at APA Hotel 〈Shinbashi Onarimon〉. We are all happy to hear that you have enjoyed your stay. We are looking forward to see you again.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Reception: Tsuchiya on 19 Feb 2019
Thank you for staying at APA Hotel 〈Shinbashi Onarimon〉. We are glad we could serve to you. Thank you for your precious comments. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Reception Hashimoto on 25 Jan 2019
hank you for staying at APA hotel 〈Shinbashi Onarimon〉. We are very glad we could serve to you. Thank you for your precious comments. We are looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Definitely didn't like that there was one single elevator for a 15-story building. The other APA I stayed at in Osaka had less floors but two elevators. But, this APA's room layout was far superior with simple things such as more hanger hooks.
Stayed 7 nights in Dec 2018
Response from Reception Hashimoto on 10 Jan 2019
Thank you for staying at APA hotel 〈Shimbashi Onarimon〉. We are very glad we could serve to you. We apologize for any inconvenience caused by elevator. Our rooms are not so big, however there are high-quality amenities. Especially, our beds have special material that we call it "Cloud Fit", and we hope you enjoyed it as well. Thank you for your precious comments. We are looking forward to seeing you again.

4/10 Poor

Laura

Disliked: Staff & service, room comfort
Teeny Tiny Room and a horribly soft bed.
The room was ridiculously small and the bed was so soft that we sunk in the middle of it and got a terrible night of sleep.
Stayed 1 night in Dec 2018
Response from Reception on 2 Jan 2019
Thank you for staying APAHOTEL We apologize for any inconvenience We will take the customer's voice and strive for improvement

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and cramped. The staffs werent very helpful. Location was bad.
Stayed 2 nights in Dec 2018
Response from Reception: Tsuchiya on 27 Dec 2018
Thank you for staying with us. We apologise that we let you down and did not meet your expectations. You may feel we are bit far form stations, but we are located on silence area and it is easy to access to Narita airport and Haneda airport.Thank you for your precious comments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
checkout was really painless and quick. Room was clean and being a corner room a bit more spacious than usual.
Stayed 2 nights in Dec 2018
Response from Reception: Tsuchiya on 27 Dec 2018
Thank you for your staying with us. Thank you for your precious comments. We are looking forward to seeing you again.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Stay
Was a nice relaxing stay in a private room. Very good if your coming from a hostel and want some privacy/quiet.
Stayed 1 night in Dec 2018
Response from Reception Hashimoto on 4 Dec 2018
Thank you for staying at APA hotel 〈Shinbashi Onarimon〉. We are very glad we could serve to you.Our hotel is located in 10 mins distance from Shimbashi staton on foot and it is easy to access to Narita airport and Haneda airport. And there are lot of Izakaya restaurant near by shimbashi station. Thank you for your precious comments. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from フロント 橋本 on 6 Dec 2018
この度はアパホテル〈新橋 御成門〉にご宿泊くださいまして、誠にありがとうございます。また、貴重なお時間を割いてご評価いただき、重ねて御礼申し上げます。お客様のまたのご利用を、スタッフ一同心よりお待ち申し上げております。 

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from フロント 土屋 on 2 Dec 2018
この度はアパホテル<新橋 御成門>にご宿泊頂きまして誠にありがとうございました。 今後ともお客様に快適かつ安心してご宿泊頂けますように、スタッフ一同サービス向上に一層努めて参ります。 お客様のまたのご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Kiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from フロント 岩坂 on 14 Nov 2018
この度はアパホテル〈新橋 御成門〉にご宿泊くださいまして、誠にありがとうございます。また、貴重なお時間を割いてご評価いただき、重ねて御礼申し上げます。お客様のまたのご利用を、スタッフ一同心よりお待ち申し上げております。 フロント 岩坂

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2018
Response from フロント 土屋 on 13 Nov 2018
この度はアパホテル<新橋 御成門>にご宿泊頂きまして誠にありがとうございました。 今後ともお客様に快適かつ安心してご宿泊頂けますように、スタッフ一同サービス向上に一層努めて参ります。 お客様のまたのご来館をスタッフ一同心よりお待ちしております。

8/10 Good

James, Canada

Liked: Cleanliness, staff & service
Typical decent APA businessmen's hotel. Small clean rooms, kind efficient staff, good breakfast (Japanese version at least, didn't try European type breakfast ). Good value
Stayed 2 nights in Oct 2018
Response from Reception: Tsuchiya on 30 Oct 2018
Thank you for staying with us here APA HOTEL 〈Shimbashi Onarimon〉and your kind review. We look forward to welcoming you back.

8/10 Good

ALLEN

Liked: Cleanliness, staff & service
Bed too soft
Stayed 8 nights in Oct 2018
Response from Clerk: Iwasaka on 18 Oct 2018
Thank you for staying with APA HOTEL . But we apologize for the inconvenience. We are looking forward to see you next time. Best regards, Clerk: Iwasaka

6/10 Okay

Reuben

Liked: Cleanliness, property conditions & facilities, room comfort
Great area, great staff, good hotel. I'd stay there again.
Stayed 4 nights in Sep 2018
Response from Reception:Takeda on 29 Sept 2018
Thank you for your stay at the APA HOTEL. We are looking forward to seeing you. Thank you