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"Everything was perfect except charging us for water on dinner table while having free bottles of water in the rooms!!! They stopped charging us for water after we complained , but not sure if the rules were changed for everyone"

"Great vacation /getaway spot …. Clean private and rich"

"Staff is extremely friendly."

"Mon séjour dans cet hôtel a été une véritable déception. Dès mon arrivée, j’ai dû attendre 8 heures avant d’obtenir ma chambre, ce qui est inacceptable après un long voyage. Une fois dans la chambre, la mauvaise surprise a continué : l’eau était coupée, le lavabo n’était même pas correctement fixé et bougeait à chaque utilisation. L’hôtel était en pleins travaux, rendant l’ambiance bruyante et désagréable, sans aucun espace de repos au calme. De plus, contrairement à ce qui était annoncé, aucun...

"Much better than average in Hurghada"

"Rundum-Sorglos-Paket - toller, flacher Sandstrand - unglaublich fürsorgliches Personal! Kommen auf jeden Fall wieder! "

"We had a wonderful stay overall. The rooms was clean, spacious, and well-maintained. Special thanks to the front desk team, who were incredibly welcoming, professional, and went out of their way to make our family feel at home from the moment we arrived. Highly recommend and would definitely stay again!"

"Amazing place, staff, food and beach"

"We loved the property and staff was very friendly. But the shower in our executive room with private pool was so clogged - it flooded the entire room . It seems it wasn’t cleaned or fixed for a long time before us. Also food in restaurants with à la carte menu was not very good. Avocado salad was not edible, for example. But overall, we had a pleasant stay and staff was lovely."

"Serenity resort is an amazing Place to stay in. Here everything were perfect: service, hospitality, amusement, entertainment, room quality, … everything We were there as a family and all of us enjoyed alot"

"They keep property clean all time, room can have minor issues of cleaning a few days but towels sheets are change daily, they change water bottle also. Rooms a little dated but not extreme. All personal really do an effort to solve any problem. Food besides being a buffette and all inclusive is good with fresh cook dishes every night"

"Excellent staff, quite place to relax, l"

"The property is spacious, clean and well maintained. Variety of food and of good quality. There are only two washroom locations at the beach, the beach is wide."

"Title: Appalling Experience – Unsafe, Unhygienic & Completely Misleading My stay at Kaktus Somabay was a disaster from the moment I checked in on November 27, 2025. The first room was covered in thick dust, to the extent that my new iPad cover became damaged within minutes. When I reported it, management responded with denial and disrespect, insisting it “did not happen here.” Their attitude alone was unacceptable. After being moved three times, every room had the same unhygienic dust problem....

"Very lovely place with friendly staff especially at main restaurant but food need more variety especially at breakfast."

"Everything was excellent"

"Amazing Staff very helpful"

"Good hotel to spend your vacation"

"If you really want to enjoy your vacation, don’t ever visit this place & meet such people. They are bunch of liars, crooks & cheaters and they know nothing about customer service. If there was zero in the overall score, I would have given it to them."