The Spa at Four Seasons Hotel Westlake Village

There is the feeling of dispondent bankruptcy about what once was an outstanding boutique hotel. There is no one to help with your luggage. There is only a student at the front desk, struggling to comply with all the travellers needs. Checking in, checking out, moving heavy suitcases around, room problems, telephone calls to front desk. Management is a remote camera. Requests only by email and are brusquely refused Gone are the amenities, in room coffee and water. To make matters worse, there is no cable TV. To US citizens it means watching TV on their phones or iPads and to non citizens this means, no TV other than three religious stations or two Chinese language. The once charming bar and dining area is now sheathed in darkness, which is approximately half of the reception. Suitable only for an overnight stay..

The people there were very friendly and helpful. Welcome check-in drinks are a nice touch too!