Search Hotels Near The GoDown Arts Centre, Nairobi

"👍👍👍"

"Great customer service"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Excellent price point option for stays in Nairobi. The staff are very friendly and always willing to assist. The rooms and showers are spacious. Rooms have a work space and guests can use other spaces throughout the property to work as well."

"Clean environment"

"The rooms were clean and comfortable. The staff was very responsive to requests and the breakfast was delicious with a nice variety of foods to select from. "

"The hotel did not process the online payment that was debited from my account on your booking platform, so I paid in cash. I am attaching the receipt. I would like a refund."

"My arrival got off to a complicated start, at reception my reservation and room weren't checked and I was given the key to a budget room, I declined that and was shown another room which was budget with a TV, which I said this isn't the room I've prepaid for, the hotel staff didn't seem to believe I'd booked a executive pool view room until I showed them my booking and receipt that I'd prepaid, I was eventually given the right room with the intervention of a staff member Joyce because I told her I was going to find another hotel and leave she asked if she could sort this out for me and not to leave I agreed and from that was given a great room and with good internet access and an amazing comfortable bed the day after my arrival from then there were no further issues. This hotel has the most amazing staff, friendly, welcoming and efficient and made my stay a pleasure,good facilities and great food and good pool. Downside is there's no kettle in the rooms, I asked but none available which is rare today in most hotels, they will bring you a flask of hot water for a fee but you feel a nuisance always asking for one,so maybe that needs looking at . Anyway a good stay at SNL but I have to thank the staff personally who made it so, Joyce, Kate,Katherine, Regina and Maggie on security you are all in my opinion a credit to this establishment and because of all of you yes I would stay here again, thank you...."

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