Title: Mercure Nairobi Upper Hill Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=3507522&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Nairobi Upper Hill Upscale amenities await at this Nairobi hotel, where guests can get a haircut on-site or enjoy meals outdoors in the pleasant climate ## Photo gallery for Mercure Nairobi Upper Hill ![Exterior - Mercure Nairobi Upper Hill (Nairobi)](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/fa424d24.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Mercure Nairobi Upper Hill (Nairobi)](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/3f9390b0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Mercure Nairobi Upper Hill (Nairobi)](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/a64883fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Mercure Nairobi Upper Hill (Nairobi)](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/403869b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing - Mercure Nairobi Upper Hill (Nairobi)](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/8791db9c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Nairobi Upper Hill, Mercure Nairobi Upper Hill offers a relaxing retreat. Travelers can cool off in the pool or dine al fresco at two restaurants. The hotel provides practical comforts like high-speed WiFi, free self parking, and 24/7 front desk service. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available £99 includes taxes & fees 6 Feb - 7 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed Showing 2 of 2 rooms ### View all photos for Classic Room, 1 King Bed ![Classic Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/dfd358c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge TV Bathrobes Shower/bath combination Eco-friendly toiletries - 323 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/702c01c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge TV Bathrobes Shower/bath combination Eco-friendly toiletries - 431 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/13000000/12010000/12009800/12009760/880bc8e6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radisson Blu Hotel Nairobi Upper Hill Upper Hill - Pool - Hot tub - Parking included - Free Wi-Fi 9.2 Wonderful 233 reviews £128 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Radisson-Blu-Hotel-Nairobi-Upper-Hill.h12009760.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22420000/22412900/22412850/5dea9577.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Nairobi Two Rivers Mall by IHG Nairobi - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 137 reviews £57 includes taxes & fees 28 Feb - 1 Mar [](https://www.expedia.co.uk/Nairobi-Hotels-City-Lodge-Hotel-At-Two-Rivers.h22412850.Hotel-Information?chkin=2026-2-28&chkout=2026-3-1&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102210000/102209800/102209763/e76a6801_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Pullman Nairobi Upper Hill Upper Hill - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 18 reviews £106 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Pullman-Nairobi-Upper-Hill.h102209763.Hotel-Information?chkin=2026-2-14&chkout=2026-2-15&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Outdoor pool, open 6:00 AM to 6:00 PM, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/24000000/23480000/23478400/23478390/9a870d70.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Trademark Hotel Gigiri - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 321 reviews £147 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Trademark-Hotel.h23478390.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/23000000/22480000/22473200/22473160/5cb7f5be.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mövenpick Hotel & Residences Nairobi Highridge - Pool - Spa - Kids’ pool - Parking included 8.8 Excellent 234 reviews £117 includes taxes & fees 21 Feb - 22 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Movenpick-Hotel-Residences-Nairobi.h22473160.Hotel-Information?chkin=2026-2-21&chkout=2026-2-22&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14740000/14733400/14733311/02cbca49_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Concord Hotel And Suites Parklands - Pool - Hot tub - Spa - Parking included 8.2 Very good 228 reviews £85 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-The-Concord-Hotel-And-Suites.h14733311.Hotel-Information?chkin=2026-2-2&chkout=2026-2-3&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/9000000/8410000/8403400/8403394/c2f01b85_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fairview Hotel Nairobi, Vignette Collection by IHG Kilimani - Pool - Parking included - Free Wi-Fi - Restaurant 10.0 Exceptional 2 reviews £152 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Fairview-Hotel.h8403394.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/10000/9900/9864/0c7f247c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Nairobi Serena Hotel Kilimani - Pool - Spa - Kids’ pool - Parking included 9.4 Exceptional 323 reviews £140 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Nairobi-Serena-Hotel.h9864.Hotel-Information?chkin=2026-2-14&chkout=2026-2-15&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/3000000/2060000/2051800/2051788/2bcd38c3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Tribe Hotel Gigiri - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 252 reviews £177 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Tribe-Hotel.h2051788.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) Ad ![3 bars/lounges](https://images.trvl-media.com/lodging/90000000/89930000/89920300/89920236/ff425540.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kwetu Nairobi, Curio Collection By Hilton Kitisuru - Pool - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 70 reviews £151 includes taxes & fees 7 Feb - 8 Feb [](https://www.expedia.co.uk/Nairobi-Hotels-Kwetu-Nairobi.h89920236.Hotel-Information?chkin=2026-2-7&chkout=2026-2-8&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=e249068c-203f-4e6b-b00c-4ba558cdb545&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Crowne-Plaza-Hotel-Nairobi.h3507522.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Crowne-Plaza-Hotel-Nairobi.h3507522.Hotel-Information) ## About the area Located in Upper Hill, a neighbourhood in Nairobi, Mercure Nairobi Upper Hill is in the suburbs. Nairobi Railway Museum and Nairobi Gallery are cultural highlights, and travellers looking to shop may want to visit Thika Road Mall and Maasai Market. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. [Visit our Nairobi travel guide](https://www.expedia.co.uk/Nairobi.dx178290) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.30043%2C36.81525&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dDtLbzLAFOF3YpU3uLvS-VGmLO0=) Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000 ### What's nearby - ![Nairobi Landmarks, Kenya](https://images.trvl-media.com/place/501970/859b94e4-ecd8-4bda-8985-4bab352158bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kenyatta International Convention Centre 3 min drive \- 1.6 miles - Uhuru Park 12 min walk \- 0.6 miles - Strathmore University 15 min walk \- 0.8 miles - Nyayo National Stadium 15 min walk \- 0.8 miles - Nairobi Hospital 20 min walk \- 1.1 miles ### Getting around - Syokimau Station 24 min drive - Nairobi (NBO-Jomo Kenyatta Intl.) 26 min drive ### Restaurants - friends bar and restaurant 16 min walk - Ronalo K'osewe 3 min walk - Java KMA 12 min walk - Art Caffe - Britam Tower 5 min walk - La Baita Lounge 8 min walk ## About this property ### Mercure Nairobi Upper Hill Upscale hotel located in Upper Hill Take advantage of a hair salon, dry cleaning/laundry services and conference space at Mercure Nairobi Upper Hill. The on-site restaurant, Kahawa restaurant, offers breakfast, lunch, dinner and al fresco dining. Stay connected with free in-room WiFi. Additional perks include: - Swimming pool - Free self-parking - Limo/town car service, buffet breakfast (surcharge) and babysitting (surcharge) - A lift, concierge services and luggage storage Room features All guest rooms at Mercure Nairobi Upper Hill include thoughtful touches, such as 24-hour room service and air conditioning, as well as amenities, such as free WiFi and safes. More conveniences in all rooms include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/bath combinations - 42-inch TVs with premium channels - Fridges, free infant beds and electric kettles ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/103000000/102210000/102209800/102209763/5a28a0fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pullman Nairobi Upper Hill Upper Hill - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 18 reviews £106 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=102209763&PinnedHotelID=102209763&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/13000000/12010000/12009800/12009760/w3840h2556x0y4-02009764.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel Nairobi Upper Hill Upper Hill - Pool - Hot tub - Parking included - Free Wi-Fi 9.2 Wonderful 233 reviews £128 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=12009760&PinnedHotelID=12009760&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22420000/22412900/22412850/5dea9577.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Nairobi Two Rivers Mall by IHG Nairobi - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 137 reviews £57 includes taxes & fees 28 Feb - 1 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=22412850&PinnedHotelID=22412850&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/13000000/12950000/12944200/12944190/729ad66e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Nairobi Hurlingham Woodley - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 224 reviews £89 includes taxes & fees 7 Feb - 8 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=12944190&PinnedHotelID=12944190&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5370000/5366100/5366015/d7c7efb7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Boma Nairobi Lang'ata - Pool - Spa - Kids’ pool - Parking included 8.6 Excellent 485 reviews £77 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=5366015&PinnedHotelID=5366015&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/101000000/100700000/100692800/100692708/8ce0f7ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Argyle Grand Hotel Nairobi Airport Lang'ata - Pool - Spa - Free airport shuttle - Kids’ pool 9.2 Wonderful 664 reviews £128 includes taxes & fees 7 Feb - 8 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=100692708&PinnedHotelID=100692708&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/10000000/9070000/9062000/9061993/16f38431.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PrideInn Azure Hotel Nairobi Westlands Muthangari - Pool - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 384 reviews £81 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=9061993&PinnedHotelID=9061993&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, breakfast, lunch, dinner served; 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wired internet (USD 2.50 per day) ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) up to 200 kilometres - 24-hour train station pick-up and drop-off shuttle (surcharge) - Train station shuttle at scheduled times, on request - Casino shuttle (surcharge) - Shopping centre shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 per person - A restaurant ### Restaurants on site - Kahawa restaurant ### Things to do - Pool ### Family friendly - Babysitting (surcharge) - In-room cot - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 5,813 square feet of conference space - Coworking space - Meeting rooms ### Outdoors - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Accessible airport shuttle - Accessible train station shuttle - Lift (120 centimetre wide door) - Tile flooring in public areas - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk (120 centimetre high) ### More - 1 building - 8 floors - Art Deco architecture - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2015 - Comprehensive food waste policy - Comprehensive recycling policy - Eco-friendly cleaning products used - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 42-inch TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in time starts at 2 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests driving to the property should contact this property in advance (e.g. directions) Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 3740 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 30 per person - Fee for wired Internet in public areas: USD 2.5 per day (rates may vary) - Airport shuttle fee: USD 35 per person (one-way) - Rollaway bed fee: USD 3740 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher and a smoke detector This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Crowne Plaza Hotel Nairobi Crowne Plaza Nairobi Nairobi Crowne Plaza Hotel ## Frequently asked questions ### Does Mercure Nairobi Upper Hill have a pool? ### How much does it cost to stay at Mercure Nairobi Upper Hill? ### Is Mercure Nairobi Upper Hill pet-friendly? ### How much is parking at Mercure Nairobi Upper Hill? ### What time is check-in at Mercure Nairobi Upper Hill? ### What time is check-out at Mercure Nairobi Upper Hill? ### Does Mercure Nairobi Upper Hill provide a shuttle to the airport? ### Where is Mercure Nairobi Upper Hill located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Nairobi Upper Hill Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 7.2 Location ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 103 8 - Good 59 6 - Okay 10 4 - Poor 8 2 - Terrible 5 ## Reviews ### 8/10 Good #### WILLIAM 17 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The cleanliness is top Staff very friendly Customer care is 100% ![](https://a.travel-assets.com/ugc/hotel-reviews/458ff8bf-48d9-42d7-a22b-39bfd3c9dc5a-1768648012851.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### WILLIAM Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Silvia 4 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable. ##### Silvia Stayed 2 nights in Aug 2023 ### 8/10 Good #### Susan 28 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good facilities for a work trip. Staff very kind and helpful. ##### Susan Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Joan 16 Oct 2025 Liked: Amenities Josephine and Oscar were standouts. The service was universally professional and warm. Nice job. ##### Joan Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### mehmet 25 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Second house in Kenya Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time. ##### mehmet Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Eugène 27 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained.. ##### Eugène Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### barry 26 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brilliantly located staff amazing helpful and freindly ##### barry Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Iman 18 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Value for money It was great. ##### Iman Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Jayne 8 Aug 2025 I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works. ##### Jayne Stayed 1 night in Jul 2025 ### 8/10 Good #### EDWARD 30 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenience for business ##### EDWARD Stayed 2 nights in Jul 2022 ### 8/10 Good #### Perry 9 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Great service, hard beds Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full. ##### Perry Stayed 2 nights in Jul 2022 ### 6/10 Okay #### richard 2 Dec 2024 Its ok ##### richard Stayed 1 night in Nov 2024 ### 8/10 Good #### Kyss 24 Jul 2022 Liked: Cleanliness, staff & service Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc. ##### Kyss Stayed 3 nights in Jul 2022 ### 8/10 Good #### Verified traveller 13 Jul 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### İyi konum İyi oda Kötü Wifi Sinir bozucu kapı Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler. ##### Verified traveller Stayed 7 nights in Jul 2024 ### 4/10 Poor #### Ranjit 20 Jun 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not to the Crown Plaza level expected Old Hotel and needs some serious renovation ##### Ranjit Stayed 3 nights in Jun 2022 ### 4/10 Poor #### Harvey 7 Dec 2020 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness #### Not a Happy Stay Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020\. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned. ##### Harvey Stayed 2 nights in Dec 2020 ### 10/10 Excellent #### Harvey 24 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19\. Had a very pleasant weekend break. ##### Harvey Stayed 2 nights in Nov 2020 ### 10/10 Excellent #### Abdulkadir 18 Aug 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great people very friendly ##### Abdulkadir Stayed 3 nights in Aug 2020 ### 2/10 Terrible #### Verified traveller 13 Jan 2020 Disliked: Cleanliness, staff & service I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 6 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel y sus instalaciones están bien cuidadas, el restaurante muy bueno ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### PETER 21 Oct 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Club lounge in Nairobi - staffer most miserable Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable. ##### PETER Stayed 1 night in Oct 2019 ### 6/10 Okay #### Michael 11 Jul 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Nairobi stay - July 2019 The bed was sagging and the TV channels were cutting off ##### Michael Stayed 1 night in Jul 2019 ### 4/10 Poor #### CN 25 Mar 2019 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Air condition not working in my room. Planned for a isolated weekend ##### CN Stayed 2 nights in Mar 2019 ### 10/10 Excellent #### Doreen 10 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel with a great staff We have enjoyed our stay at the Crown Plaza Nairobi. The staff was tremendous and the service provided incredible. I would recommend this hotel to anyone ##### Doreen Stayed 2 nights in Dec 2018 ### 8/10 Good #### Barbro 1 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bra hotell med bra service Bra hotell med bra service men man känner sig lite instängd då man inte kan gå utanför hotellet. Är nog likadant för många hotell i Nairobi. Mycket fint gym. ##### Barbro Stayed 3 nights in Dec 2018 ## Expedia's Latest Trends ### Hotels > [Pan Pacific Serviced Suites Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-Pan-Pacific-Serviced-Suites-Nairobi.h90933846.Hotel-Information) > > [5 Star Hotels in Hartley Wintney](https://www.expedia.co.uk/5Star-Hartley-Wintney-Hotels.s50-0-d6257060.Travel-Guide-Filter-Hotels) > > [Family-Friendly Hotels in Yorkshire](https://www.expedia.co.uk/Yorkshire-Hotels-Family-Friendly-Hotel.0-0-d6342462-tFamilyFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Ponta do Sol](https://www.expedia.co.uk/Ponta-Do-Sol-Hotels.d602987.Travel-Guide-Hotels) > > [Apartments Quarteira](https://www.expedia.co.uk/Quarteira-Apartments.d180538-aaApartments.Travel-Guide-Accommodation) > > [ Emory Hotel Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-The-Emory-Hotel.h27480595.Hotel-Information) > > [The Giraffe Cottage](https://www.expedia.co.uk/Nairobi-Hotels-The-Giraffe-Cottage.h112979958.Hotel-Information) > > [Entim Sidai Wellness Sanctuary](https://www.expedia.co.uk/Nairobi-Hotels-Entim-Sidai-Wellness-Sanctuary.h31867314.Hotel-Information) > > [Cysuites Apartment Hotel](https://www.expedia.co.uk/Nairobi-Hotels-CySuites-Residences.h41998290.Hotel-Information) > > [Argyle Grand Hotel Nairobi Airport](https://www.expedia.co.uk/Nairobi-Hotels-Argyle-Grand-Hotel-Nairobi-Airport.h100692708.Hotel-Information) > > [Honass Riara Apartment](https://www.expedia.co.uk/Nairobi-Hotels-Honass-Riara-Apartment.h21990436.Hotel-Information) > > [Emara Ole-sereni](https://www.expedia.co.uk/Mombasa-Hotels-Emara-Ole-Sereni.h66534795.Hotel-Information) > > [Steigenberger Resort Achti](https://www.expedia.co.uk/Luxor-Hotels-Steigenberger-Resort-Achti.h22548.Hotel-Information) > > [Nelson's Court Serviced Apartments](https://www.expedia.co.uk/Nairobi-Hotels-Nelsons-Court-Serviced-Apartments.h10578684.Hotel-Information) > > [Eka Hotel Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-Eka-Hotel-Nairobi.h5197520.Hotel-Information) > > [LHP Napoli Palace & spa](https://www.expedia.co.uk/Naples-Hotels-Hotel-Serius.h1419068.Hotel-Information) > > [Nice Digital Hotel Mwea](https://www.expedia.co.uk/Nairobi-Hotels-Nice-Digital-Hotel-Mwea.h32897823.Hotel-Information) > > [Hotels with Pool in Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotels-With-Pool.0-0-d178281-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [Studio Apartment Umoja innercore](https://www.expedia.co.uk/Nairobi-Hotels-Studio-Apartment-Umoja-Innercore.h38605392.Hotel-Information) > > [Condor House: Spacious 3 Bedroom Apartment, fully furnished with swimming pool](https://www.expedia.co.uk/Nairobi-Hotels-Condor-House-Spacious-3-Bedroom-Apartment.h37652863.Hotel-Information) > > [Hotels near Italian Embassy](https://www.expedia.co.uk/Italian-Embassy-Hotels.0-l553248633928385966-0.Travel-Guide-Filter-Hotels) > > [Hotels in Los Gigantes](https://www.expedia.co.uk/Los-Gigantes-Hotels.d6144583.Travel-Guide-Hotels) ### Activities > [Things to do in Songkhla Province](https://www.expedia.co.uk/Things-To-Do-In-Songkhla-Province.d6234200.Travel-Guide-Activities) > > [Things to do in Santa Pola](https://www.expedia.co.uk/Things-To-Do-In-Santa-Pola.d6025700.Travel-Guide-Activities) ### Packages > [Oscar Niemeyer Cultural Centre](https://www.expedia.co.uk/Oscar-Niemeyer-Cultural-Centre-Aviles.d6308528.Attraction) ---