Building design

Reviews of Vinpearl Resort & Golf Nam Hoi An

5 out of 5
Vinpearl Resort & Golf Nam Hoi An
Binh Minh, Thang Binh, Quang Nam

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 339 reviews" "
Rating 8 - Good. 87 out of 339 reviews" "
Rating 6 - Okay. 20 out of 339 reviews" "
Rating 4 - Poor. 11 out of 339 reviews" "
Rating 2 - Terrible. 14 out of 339 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deepika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to get away from it all. good food, amazing spa, lovely pool, and clean beach!
Stayed 2 nights in Apr 2024
Response from Bruno Couesnon- General Manager. on 17 Apr 2024
Dear Mr/Ms. Deepika,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Bruno Couesnon- General Manager.

8/10 Good

Magdy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Bruno Couesnon- General Manager. on 4 Feb 2024
Dear Mr./Mrs.Magdy,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,

10/10 Excellent

MAI

Travelled with partner
Liked: Cleanliness
The best resort! Lots of things to do at Vin Wonders. The staff is super friendly and professional! We definitely come back!
Stayed 3 nights in Dec 2023
Response from Bruno Couesnon - General Manager on 23 Dec 2023
Dear Mr/Ms. Le Mai Phuong,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Han - Director of Operation.

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Amenities
Very nice rooms ,staff friendly and helpful ,just no shop close
Stayed 2 nights in Nov 2023
Response from Nguyen Ngoc Thuy Han - Director of Operation. on 11 Dec 2023
Dear Mr/Ms. Stephen,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.

10/10 Excellent

OFFER

Travelled with partner
Liked: Cleanliness, staff & service
ה
Stayed 2 nights in Oct 2023
Response from Nguyen Thi Tu Nguyen on 7 Nov 2023
Dear Mr./Mrs. Offer Steuer,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Nguyen Thi Tu Nguyen - Director of Operation.

8/10 Good

brenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was great as was the pool and the theme park next door
Stayed 3 nights in Aug 2023
Response from David Jamieson - General Manager on 26 Sept 2023
Dear Valued Guest, Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,David Jamieson - General Manager

8/10 Good

Sydney

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property was nice, but transportation was limited and difficult, so it made staying here hard when we wanted to go out and explore parts of Vietnam / Hoi An. Wonderful rooms, but definitely catered to families and those wanting to utilize the golf course and amusement park.
Stayed 1 night in Sep 2023
Response from David Jamieson - General Manager on 21 Sept 2023
Dear Mr/Ms. Sydney, Greetings from Vinpearl Resort & Golf Nam Hoi An! Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. Yours very truly,David Jamieson - General Manager

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3BR Villa was amazing; ensuites to each bedroom, spacious living areas as well as desk/study area in each bedroom. Private pool was always clean and warm/inviting so we used it (as well as main pool) daily. Included buffet meals offered plenty of variety at exceptional quality. It's a little far from Hoi An old town and other villages (taxi required); though taxi's are easy to arrange if you download Grab Taxi app. Advertised activities offered by the resort for kids/families (eg, kite flying, pool sports, anything through kids club) need to be booked 1 day in advance, and even after booking we had to ask again for them to actually happen (turn up and nobody is there) - this is an area the resort could improve on, as having these activities run daily at scheduled times (regardless of patronage) would surely see increased numbers of people participating. Eg, Aqua-aerobics at 10am; kite flying at 4pm. In similar resorts we've found this to be the standard and it allows guests to get to know the staff etc.
Stayed 7 nights in Apr 2023
Response from David Jamieson - General Manager on 24 Apr 2023
Dear Mrs. Eleanor, Warmly greetings from Vinpearl Resort & Golf Nam Hoi An! Thank you so much for having time to write a feedback for us, which helps us to become better place to stay and improve our services. Since your feedback is important to us, I would like to ask you to share more detail information about Kid’s Club Activities via email v.GM-VPRGNHA@vinpearl.com. It will be helping us to improve our service. Once again, than you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. If you need any further assistance, please do not hesitate to contact us on this email address.Yours very truly,David Jamieson - General Manager

10/10 Excellent

VAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022
Response from VPRGNHA on 14 Oct 2022
Dear Value Guest, Thank you for taking the time to provide us with your valuable feedback. At Vinpearl Nam Hoi An, we aim to provide our guests with excellent service along with 5-star facilities to ensure their stay is memorable. We are glad that you enjoyed your overall stay with us. We do hope to have a chance to welcome you and your family to Vinpearl Nam Hoi An in the future. Should you need any further assistance please do not hesitate to contact us. Kind regards,David Jamieson-General Manager

8/10 Good

KIHYUN

Stayed 2 nights in Mar 2021
Response from VPRGNHA on 9 Jan 2023
Dear Mr/Mrs. Kihyun, Thank you for choosing Vinpearl Resort & Golf Nam Hoi An as your address of choice while staying at Central Coast of Vietnam. Your feedback is greatly appreciated and has been shared with our colleagues. We are always aware of reminding all our guests should wear a mask in public areas at this period. We look forward to having the opportunity of seeing you and your beloved one in the nearest future to enjoy all facilities and hospitality of Vinpearl. Kind regards,David Jamieson- General Manager

8/10 Good

Chi

Travelled with family
Liked: Staff & service
Great family stay
My family and I had another nice atay at Vinpearl. Our plan was to spend the day at Vinwonders, howver it rained all day. Thankfully, there was enough at the resort to make the stay enjoyable: friendly staff, great food, and awesome kids club. The only issue we had which is a dilemma for any hotel is that many parents and their children were sick and were in the kid's club without mask. I hope there is a solution for this next time.
Stayed 1 night in Nov 2020
Response from Võ Bá Chương on 10 Dec 2020
Dear Mr/Mrs Chi, Thank you for choosing Vinpearl Resort & Golf Nam Hoi An as your address of choice while staying at Central Coast of Vietnam. Your feedback is greatly appreciated and has been shared with our colleagues. Once again, thank you for your inspiring compliment and your solution for our Kid’s club. We are always aware of reminding all our guests should wear a mask in public areas at this period. We look forward to having the opportunity of seeing you and your beloved one in the nearest future to enjoy all facilities and hospitality of Vinpearl. Kind regards Vo Ba Chuong General Manager

10/10 Excellent

harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from The Hotel Management on 28 Jul 2020
Dear Harry, Thank you for choosing Vinpearl Resort & Golf Nam Hoi An as your address of choice whilst staying at Central Coast of Vietnam . We are happy to hear that you have had a nice stay with us at Vinpearl and we trust our team will continue to strive to achieve even better for all our valued guests. Thank you for taking time to share this invaluable confidence to our hotel and it would definitely cheer up our team spirit. Looking forward to welcoming you and family once again in near future. Sincerely, The Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel but service is disappointing
The Hotel overall is modern and equipped with everything a family needs. Nice touch is the face ID at the buffet restaurants. The restaurants are one reason we didn't enjoy our stay so much. On the first night I ate something around 9,30 pm, not sure what, but something went wrong and I fell sick for the next 3 days. The clinic person was efficient and gave us medications for 4 days and let us go after signing for the meds. A FO colleague checked the next day if I was better, was a nice touch as well. However when I was asking for removing the bill from the first buffet and one a la carte meal which was the worst meal during our stay and not enjoyable, cold and absolutely not fresh, the staff apologised several times, but the bill was not removed. It is not about the $ amount, but about the principle, and when I shared the concerns, a FO manager shared our complains, but no F&B was to be seen, neither wrote to me via email till today. It would have been a nice stay otherwise. Perhaps we would have come back, or recommended the place, but after this service let down we won't come back. Our kids liked the Kids club and the Vinpearl Land next door.
Stayed 4 nights in Dec 2019
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staffs are polite and friendly, villa is amazing that we stayed in most of the time. Only minus will be the spread of buffet hot meals, thumbs up to the beef pho and ice coffee, fantastic!
Stayed 4 nights in Aug 2019
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Was a good place to stay. Not amazing but good. Food in the Cocoon restaurant was lovely. Definitely recommend going there. Food elsewhere was just ok. Bugs not cleaned up properly from shelves in restaurants which can be off putting. Staff pleasant enough though don’t seem happy to be there. It’s about a 20 minute cab ride into Hoi An. Wouldn’t stay again but was happy with the choice nonetheless.
Stayed 3 nights in Aug 2019
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good!! Room condition very good! Korean step is stay Always
Stayed 3 nights in Jul 2019
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Valued Guest, Warm greetings from Vinpearl Resort & Golf Nam Hoi An It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit. Your lovely words will be shared with the team, as it serves as an inspiration for us to strive harder to exceed our guests’ expectations. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future. Kind regards Hotel Management

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
가격대비 별로,. 다음엔 다른 곳으로 갈 듯. 데스크 직원들이 너무 우왕좌왕.. 체크인은 칼 같이2시..
Stayed 2 nights in Jun 2019
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Valued Guest, We appreciate and thank you for taking the time to share your feedback from your recent stay with us. It is with regret that we hear of your less than satisfactory experiences which reflect poorly on the high standards of service that we uphold at Vinpearl Resort and Golf Nam Hoi An. Please do contact us should it be convenient to discuss further as we appreciate your feedback and wish to ensure your comfort. Best regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2019
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Valued Guest, Warm greetings from Vinpearl Resort & Golf Nam Hoi An It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit. Your lovely words will be shared with the team, as it serves as an inspiration for us to strive harder to exceed our guests’ expectations. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future. Kind regards Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Service is not bad. Room condition is good. The food is good.
Stayed 3 nights in May 2019
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Valued Guest, Warm greetings from Vinpearl Resort & Golf Nam Hoi An It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit. Your lovely words will be shared with the team, as it serves as an inspiration for us to strive harder to exceed our guests’ expectations. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future. Kind regards Hotel Management

10/10 Excellent

Gregory, Hong Kong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the private white sandy beach & the pool. No mosquito bites at all compare to many other resorts
Stayed 5 nights in Apr 2019
Response from VPRGNHA on 18 Apr 2020
Dear Gregory, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best buffet breakfast I had in my life. Staff very kind
Stayed 2 nights in Feb 2019
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and next to the beach. The staff are very nice. Love to come back when we have a chance.
Stayed 4 nights in Jan 2019
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from VPRGNHA on 18 Apr 2020
Dear Value Guest, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

6/10 Okay

Verified traveller

Stayed 7 nights in Sep 2018
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Valued Guest, We appreciate and thank you for taking the time to share your feedback from your recent stay with us. It is with regret that we hear of your less than satisfactory experiences which reflect poorly on the high standards of service that we uphold at Vinpearl Resort and Golf Nam Hoi An. Please do contact us should it be convenient to discuss further as we appreciate your feedback and wish to ensure your comfort. Best regards, Hotel Management

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Valued Guest, We appreciate and thank you for taking the time to share your feedback from your recent stay with us. It is with regret that we hear of your less than satisfactory experiences which reflect poorly on the high standards of service that we uphold at Vinpearl Resort and Golf Nam Hoi An. Please do contact us should it be convenient to discuss further as we appreciate your feedback and wish to ensure your comfort. Best regards, Hotel Management

8/10 Good

Kwang woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from VPRGNHA on 18 Apr 2020
Dear Kwang woo, Your wonderful review sounds like it belongs to a travel magazine! Thank you so much for taking the time to leave such amazing comments and extremely helpful tips for our future guests. We're so glad that you loved your stay so much. we loved the opportunity to host your vacation again. We really appreciate all your kind compliments and hope not to wait too long for your next visit. Thank you for your enthusiastic recommendation

10/10 Excellent

JiEun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities and nice room. Pool is exccellent.
Stayed 2 nights in Sep 2018
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Mr/Ms.JiEun Warm greetings from Vinpearl Resort & Golf Nam Hoi An It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit. Your lovely words will be shared with the team, as it serves as an inspiration for us to strive harder to exceed our guests’ expectations. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future. Kind regards Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
there is very nice swimming pool. first of all, clean. And the pool adapted children. Vin-pearl land is so fantastic. Safari, Water park is wonderful experience.
Stayed 2 nights in Jul 2018
Response from Vinpearl Resort & Golf Nam Hoi An on 19 Apr 2020
Dear Valued Guest, Warm greetings from Vinpearl Resort & Golf Nam Hoi An It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit. Your lovely words will be shared with the team, as it serves as an inspiration for us to strive harder to exceed our guests’ expectations. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future. Kind regards Hotel Management

10/10 Excellent

Jeseob

Liked: Cleanliness, staff & service, property conditions & facilities
좋음
Stayed 3 nights in Apr 2024
Response from Bruno Couesnon- General Manager. on 16 Apr 2024
Dear Valued Guest, We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

Joerg Ralf, Gardelegen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Einrichtung, superfreundliches Personal. Der beste Kaffee den wir je getrunken haben.
Stayed 27 nights in Jan 2024
Response from Bruno Couesnon- General Manager. on 19 Feb 2024
Dear Mr Kalisch Joerg Ralf, We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

SUJIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
친절하고 깔끔하고 전반적으로 좋았습니다~
Stayed 2 nights in Feb 2024
Response from Bruno Couesnon- General Manager. on 16 Feb 2024
Dear Ms Kwon Sujin, Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

YEJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bruno Couesnon - General Manager on 1 Feb 2024
Dear Mr./Mrs. Yeji, We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

MYOUNGSOOK

Stayed 1 night in Jan 2024
Response from Bruno Couesnon - General Manager on 28 Jan 2024
Dear Mr/Ms. MYOUNGSOOK,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

Myungsook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Bruno Couesnon - General Manager on 27 Jan 2024
Dear Mr./Mrs. Myungsook,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

KYUNGHO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아이들과 함께하여 풀빌라로 예약했는데 너무 즐거운 시간이었고, 프라이빗 비비큐에 대해 체크인 시 안내 받았으나 깜빡하고 신청하지 못해 이용 못한것이 아쉬웠어요~ 또 6개월 만에 재방문하였는데, 이에 대한 베네핏이 없어서 아쉬웠어요~ 이번 7월에도 이용 예정인데 챙겨주시면 좋겠습니다!!
Stayed 2 nights in Jan 2024
Response from Bruno Couesnon - General Manager on 22 Jan 2024
Dear Mr./Mrs. KYUNGHO,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

YUN JEONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with family. Very close to the beach and all the service was great.
Stayed 3 nights in Jan 2024
Response from Bruno Couesnon - General Manager on 22 Jan 2024
Dear Mr./Mrs. Yun Jeong,We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,Bruno Couesnon- General Manager.

10/10 Excellent

RUWOOBI

Stayed 3 nights in Jan 2024
Response from Bruno Couesnon - General Manager on 17 Jan 2024
Dear Mr./Mrs.RUWOOBI, Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,Bruno Couesnon- General Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything must be done at the resort only due to isolated location. Not much selection on restaurents. However, Vin Wonders was good enough to choose this resort despite unsatosfactory food
Stayed 2 nights in Jan 2024
Response from Bruno Couesnon - General Manager on 13 Jan 2024
Dear Mr/Ms. Greetings from Vinpearl Resort & Golf Nam Hoi An! Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. Yours very truly,Bruno Couesnon- General Manager.

8/10 Good

WonJin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Bruno Couesnon- General Manager. on 11 Jan 2024
Dear Valued Guest , Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,Bruno Couesnon- General Manager.

8/10 Good

MARINA

Stayed 1 night in Jan 2024
Response from Nguyen Han - Director of Operation. on 9 Jan 2024
Dear Mr./Mrs. Marina,We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,

10/10 Excellent

hyejin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nguyen Han - Director of Operation. on 31 Dec 2023
Dear Mr/Ms. Choi Hyejin,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Han - Director of Operation.

8/10 Good

BACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nguyen Ngoc Thuy Han - Director of Operation. on 25 Dec 2023
Dear Mr./Mrs. Bach Ton That ,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Nguyen Han - Director of Operation.

6/10 Okay

Hung

Stayed 1 night in Dec 2023
Response from Nguyen Ngoc Thuy Han - Director of Operation. on 25 Dec 2023
Kính gửi Quý khách Tran Duy Hung, Cảm ơn Quý Khách đã chia sẻ trải nghiệm của mình tại Vinpearl Resort & Golf Nam Hội An. Với sứ mệnh mang đến cho Khách hàng dịch vụ mang đẳng cấp 5 sao, chúng tôi rất hân hạnh khi được phục vụ quý khách. Cảm ơn Qúy khách đã chia sẻ cho chúng tôi biết bạn đã có kì nghỉ hài lòng tại Vinpearl. Chúng tôi cũng rất lấy làm làm tiếc về những trải nghiệm dịch vụ chưa được trọn vẹn của gia đình quý khách trong thời gian lưu trú. Chúng tôi xin phép ghi nhận để cải thiện trong thời gian sắp đến.Toàn thể đội ngũ nhân viên rất mong muốn được chào đón bạn quay trở lại ''ngôi nhà thứ hai'' mang tên Vinpearl Resort & Golf Nam Hội An.Trân trọng, Nguyen Han – Giám đốc Vận hành.

10/10 Excellent

Mincheol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Nguyen Han - Director of Operation. on 16 Dec 2023
Dear Mr/Ms. Mincheol,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Han - Director of Operation.

8/10 Good

sukhwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nguyen Ngoc Thuy Han - Director of Operation. on 11 Dec 2023
Dear Mr./Mrs. Sukhwan,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.

10/10 Excellent

SOORYEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm very satisfied!!!
룸컨디션 너무 좋구요! 직원들도 넘 친절해요... 다만 올드타운을 자주 가시는 분들은 약 30분 정도 차타고 이동해야하니 생각해보세요!! 숙소는 식사 컨디션 스파 모두 좋았답니다!!
Stayed 4 nights in Dec 2023
Response from Nguyen Ngoc Thuy Han - Director of Operation. on 6 Dec 2023
Dear Mr/Ms. Sooryeon,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.