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Reviews of Hilton Garden Inn Tewksbury Andover

3 out of 5
Hilton Garden Inn Tewksbury Andover
4 Highwood Drive, Tewksbury, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 83 reviews" "
Rating 8 - Good. 12 out of 83 reviews" "
Rating 6 - Okay. 10 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 5 out of 83 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeliel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from ss on 29 Apr 2024
Thank you for staying with us!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious, even for a 1 person room. Would book here again.
Stayed 1 night in Apr 2024
Response from ss on 29 Apr 2024
Thank you for staying with us!

10/10 Excellent

Michele

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Nice lounge area and bar. I also found it very quiet as well. Overall very happy with my stay there. Would recommend this hotel and would stay there again.
Stayed 2 nights in Apr 2024
Response from ss on 25 Apr 2024
Thank you for staying with us! We hope to see you soon!

10/10 Excellent

Phillipe, lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk was very nice and helpful
Stayed 1 night in Apr 2024
Response from ss on 25 Apr 2024
Thank you for your review! Hilton Garden Inn loves their guests!

4/10 Poor

Jean

Noises of fans!!!
Stayed 1 night in Apr 2024
Response from ss on 25 Apr 2024
Thank you for letting us know. We will make sure maintenance is aware and fixes the problem. We hope to welcome you back!

10/10 Excellent

eugene, hampstead

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sleep over spot for us - arrived late, left early. Huge, newly renovated hotel. Very clean- lots of parking and a huge room. Isolation location.
Stayed 1 night in Mar 2024
Response from ss on 25 Apr 2024
Thank you for choosing Hilton Garden Inn Tewksbury!

10/10 Excellent

Queny

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from ss on 15 Apr 2024
We hope to welcome you back very soon!

6/10 Okay

Krystal

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
I was over charged for drinks and had to pay 17 dollars for breakfast for my son when all he had was a banana. I felt rushed the bill was on the table before we even got our food other than that everything was fine
Stayed 2 nights in Apr 2024
Response from ss on 8 Apr 2024
Thank you for letting us know about your experience. We will pass this on to the managers to ensure the experience will improve. We hope you will visit us again to see this was the exception..

10/10 Excellent

Joanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just renovated and looks great
Stayed 5 nights in Apr 2024
Response from ss on 8 Apr 2024
Thank you for your review. We hope to welcome you back soon!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff. Rooms were clean.
Stayed 1 night in Apr 2024
Response from ss on 8 Apr 2024
Thank you for staying with us!

4/10 Poor

Ann

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Very loud fan in bathroom that you can’t turn off….went down to ask about it at desk. Borderline rude, saying yeah that’s just the way it is.. no other rooms , it was part of the renovation… nothing I can do about it and then turned away and stopped talking to me.
Response from ss on 8 Apr 2024
We are very sorry for your experience. We will be sure to address your concerns with maintenance and the front desk manager. We use this information to improve guest experiences so we appreciate your feedback and hope you will visit again to see this was the exception to our normal guest service.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Front staff didn't really show much interest when I mentioned I was a Hilton Honors member. The usual two bottles of water weren't offered.
Stayed 1 night in Mar 2024
Response from ss on 2 Apr 2024
Thank you for staying with us. We love all our guests especially our Hilton honors! We will make sure to pass your information along to our front desk manager!

10/10 Excellent

Sriram

Stayed 2 nights in Mar 2024
Response from ss on 2 Apr 2024
Thank you for taking the time to review us! We hope you come visit us again very soon!

6/10 Okay

Guma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite a good place for the price range; it would have been even better if the bed sheet and pillow had been of better quality but then again the price was very comparable.
Stayed 1 night in Mar 2024
Response from ss on 1 Apr 2024
Thank you for staying with us and for your feedback! We use this information to constantly improve guest experience!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby area was really nice. Staff were great. Room was very clean and nice as well. Beds were great. Very nice hotel
Stayed 1 night in Mar 2024
Response from ss on 1 Apr 2024
Thank you for your review! We look forward to welcoming you back!

10/10 Excellent

Calilia, philadelphia

Liked: Staff & service
Good
Stayed 1 night in Mar 2024
Response from ss on 27 Mar 2024
We are so glad you had a great stay!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, attractive rooms
Stayed 1 night in Mar 2024
Response from ss on 27 Mar 2024
We are so glad you enjoyed your stay and hope you return very soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from ss on 20 Mar 2024
We are so happy you enjoyed your stay!

8/10 Good

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ss on 27 Mar 2024
So glad you enjoyed your stay!

10/10 Excellent

Kirsten

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Hilton about 7 years ago and coming last weekend was like night and day. The hotel renovations are beautiful and the staff so courteous and helpful. We will definitely be back.
Stayed 2 nights in Mar 2024
Response from ss on 27 Mar 2024
Thank you!

6/10 Okay

Kristen

Stayed 2 nights in Mar 2024
Response from ss on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed!
Stayed 1 night in Mar 2024
Response from HGI Tewksbury on 2 Apr 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this location multiple times and enjoy the hotel
Stayed 1 night in Feb 2024
Response from HGI Tewksbury on 2 Apr 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and front desk ladies were always helpful and friendly
Stayed 3 nights in Jan 2024

8/10 Good

Nelina, Methuen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it only thing was the tv internet wasn't working
Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was friendly. Water pressure in shower was horrible. Asked to have facial tissue replenished and that never happened. Breakfast was awful: gummy, crusty oatmeal and then charged a lot. Water for hot tea tasted like it came from a used coffee urn.
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jeneen

Stayed 6 nights in Jan 2024

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Francine

Stayed 1 night in Jan 2024

10/10 Excellent

Jose L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very quiet area. Awesome stay. 👍
Stayed 2 nights in Dec 2023

10/10 Excellent

Claudette, Rochelle Park

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby and newly renovated.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Joanne

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HGI Tewksbury on 2 Apr 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff was fabulous!
Stayed 1 night in Dec 2023

2/10 Terrible

Thomas, MARLBOROUGH

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had 5 couples reserve a room for a local Christmas party so that we could come back afterwards and hang out at the restaurant/bar or pool. When we got back we were informed both were closed due to construction although no prior notice was given. Also on a side note the toilet seat in the bathroom was broken it was not even attached
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new
Stayed 1 night in Dec 2023

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Our stay was excellent. We knew the hotel was under renovation but it looks amazing and the staff went out of their way ti make sure we had everything we needed
Stayed 3 nights in Nov 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated hotel, bus from Boston or NYC stops right in front. Very comfortable rooms, great fitness center and nice continental breakfast. Easy to drive to, right off 495.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Cleaning staff and front desk very welcoming and friendly and accomidating. Very happy
Stayed 1 night in Nov 2023

6/10 Okay

Maureen

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for me to walk in the room and to be able to breathe clean air, because most of the hotels even when they are non smoking, still smell like it. This was not the case. Everything is clean and neat, and staff is very friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Saidy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. I have been here two times and every time is a better experience
Stayed 1 night in Nov 2023

10/10 Excellent

Darin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Freshly updated. A decent place to stay.
Stayed 1 night in Oct 2023