Title: Hotel Las Puertas de Tepoztlan Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Las Puertas de Tepoztlan Beaux Arts hotel with full-service spa and rooftop terrace ![Exterior](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/374b0a64.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/d915da66.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast for a fee](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/0c8e34a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/0c621c55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/811919e5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Las Puertas de Tepoztlan sits in the heart of the city, offering a quiet escape with its garden and rooftop terrace. Travelers can enjoy the poolside bar or book spa treatments including massages and body wraps for complete relaxation. 8.0 Very good ## Popular amenities - Hot tub - 24/7 front desk - Bar - Spa - Pool - Room service £60 includes taxes & fees 3 Nov - 4 Nov ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19414870&PinnedHotelID=19414870&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Master Suite | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/2db914e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 7.0 Good 2 reviews ### Highlights Plasma TV Ceiling fan Separate bedroom Private bathroom Bathrobes Shower/bath combination Minibar Coffee/tea maker - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/81d195ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 1 review ### Highlights Plasma TV Ceiling fan Separate bedroom Bathrobes Private bathroom Minibar Coffee/tea maker Free bottled water - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/20000000/19420000/19414900/19414870/0004b43d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Doble Queen) 8.0 Very good 19 reviews ### Highlights Plasma TV Ceiling fan Separate bedroom Private bathroom Minibar Coffee/tea maker Free bottled water Cable channels - 296 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Hotel-Las-Puertas-De-Tepoztlan.h19414870.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Hotel-Las-Puertas-De-Tepoztlan.h19414870.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.98960%2C-99.09883&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TkWBGOfaXRoJNoTArE5SxjnfPlA=) Calle de la Jardinera #14, Barrio La Santisima Trinidad, Tepoztlán, MOR, 62520 #### What's nearby - Artisan Market of Tepoztlán - 9 min walk - 0.5 miles - Experiencia Tepoztlan Language School - 12 min walk - 0.7 miles - Bajo La Montaña - 2 min drive - 0.5 miles - El Suspiro Tepoztlan - 3 min drive - 1.2 miles - Casa Chavela - 4 min drive - 1.7 miles #### Getting around - Benito Juarez International Airport (MEX) - 93 min drive #### Restaurants - ‪Los Colorines - ‬5 min walk - ‪La Colorina - ‬3 min walk - ‪Tepozteca Pizzería - ‬4 min walk - ‪Punzada - ‬2 min walk - ‪Jacaranda Mojito-Bar y Café - ‬4 min walk ## About this property ### Hotel Las Puertas de Tepoztlan Hotel near Tepozteco Pyramid A poolside bar, a rooftop terrace and a garden are just a few of the amenities provided at Hotel Las Puertas de Tepoztlan. Indulge in a facial, reflexology and a body treatment at the on-site spa. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe - Luggage storage, concierge services and smoke-free property - Guest reviews say great things about the helpful staff Room features All guest rooms at Hotel Las Puertas de Tepoztlan have amenities, such as free WiFi and safes, in addition to minibars and free bottled water. Other amenities include: - Bathrooms with free toiletries - 32-inch plasma TVs with cable channels - Coffee/tea makers, ceiling fans and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/36000000/35570000/35564000/35563952/b64cb283.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real del Valle Tepoztlan Tepoztlán - Pool - Breakfast included - Spa - Kids pool 8.0 Very good 210 reviews £96 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=35563952&PinnedHotelID=35563952&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/16000000/15920000/15914600/15914507/38a7d19f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Tepoztlán San Miguel - Pool - Breakfast included - Pet-friendly - Parking included 8.2 Very good 175 reviews £69 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=15914507&PinnedHotelID=15914507&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/96000000/95170000/95165700/95165688/28a8b431.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calli Hotel Tepoztlán Tepoztlán - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 122 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=95165688&PinnedHotelID=95165688&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite with a panoramic view to the Tepozteco mountain | 1 bedroom, hypo-allergenic bedding, individually decorated](https://images.trvl-media.com/lodging/93000000/92220000/92218900/92218886/d2d6af4c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Ehua Hotel Galería Tepoztlán - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 79 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=92218886&PinnedHotelID=92218886&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191745/7ceec722.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Posada del Tepozteco - Hotel & Gallery San Miguel - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 380 reviews £193 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=2191745&PinnedHotelID=2191745&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/114000000/113530000/113522700/113522646/409a7176.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL MYTHOS La Presa - Pool - Spa - Pet-friendly - Free WiFi 8.4 Very good 7 reviews £55 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=113522646&PinnedHotelID=113522646&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/35000000/34120000/34114200/34114103/2fc841b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel JD Tepoztlan San Miguel - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 11 reviews £53 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=34114103&PinnedHotelID=34114103&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/46000000/45030000/45028200/45028163/84bb4b82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Zaragoza Tepoztlan Santo Domingo - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 120 reviews £113 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=45028163&PinnedHotelID=45028163&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/89000000/88660000/88652800/88652772/ac4493e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hospedaje Temazcaltitla Tepoztlán - Pool - Parking included - Free WiFi 8.8 Excellent 35 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=88652772&PinnedHotelID=88652772&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Room | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/10000000/9490000/9487700/9487644/31fbd1c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Colibrí Hotel San Miguel - Parking included - Free WiFi - Housekeeping 9.0 Wonderful 175 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=9487644&PinnedHotelID=9487644&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site ### Food and drink - Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 250 to 250 for adults and MXN 250 to 250 for children - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Full-service spa - Hot tub - Outdoor pool ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - 108 square feet of conference space - Business centre - Computer station - Meeting room ### Outdoors - Garden - Pool loungers - Rooftop terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Detox wraps - Facials - Manicures/pedicures - Massage - Reflexology ### Accessibility - No lift ### More - 3 floors - Banquet hall - Beaux Arts architecture - Built in 2017 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Towels provided ### Entertainment - 32-inch plasma TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Minibar - Room service ### More - Ceiling fan - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: approximately MXN 250 to 250 for adults and MXN 250 to 250 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Las Puertas Tepoztlan Hotel Las Puertas Las Puertas Tepoztlan Las Puertas De Tepoztlan Hotel Las Puertas de Tepoztlan Hotel Hotel Las Puertas de Tepoztlan Tepoztlán Hotel Las Puertas de Tepoztlan Hotel Tepoztlán ## Frequently asked questions ### Does Hotel Las Puertas de Tepoztlan have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Hotel Las Puertas de Tepoztlan? > As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Las Puertas de Tepoztlan on 3 Nov 2025 start from £59.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Tepoztlan-Hotels-Hotel-Las-Puertas-De-Tepoztlan.h19414870.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Las Puertas de Tepoztlan pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Las Puertas de Tepoztlan? > Self-parking is free at this property. ### What time is check-in at Hotel Las Puertas de Tepoztlan? > Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Las Puertas de Tepoztlan? > Checkout is at noon. ### Does Hotel Las Puertas de Tepoztlan provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Las Puertas de Tepoztlan located? > Located in the heart of Tepoztlán, this spa hotel is within 1 mile (2 km) of Tepoztlán Museum Carlos Pellicer Collection and Tepozteco Pyramid. Cocinar Mexicano and New Tepoztlán Market are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Las Puertas de Tepoztlan Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.0 Location ### 8.4 Staff & service ### 8.2 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 189 8 - Good 114 6 - Okay 75 4 - Poor 27 2 - Terrible 24 ### 10/10 Excellent #### Jose Luis 13 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Jose Luis Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Maribel 20 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Close to many restaurants, bars, coffee shops, artisanal stores. ##### Maribel Stayed 2 nights in May 2025 ### 10/10 Excellent #### Verified traveller 25 Mar 2025 Liked: Property conditions & facilities, room comfort Great hotel in beautiful Tepotzlan. Stayed 2 nights as a solo female and it’s an inviting, relaxed hotel. ##### Verified traveller Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Alejandro 3 Jun 2025 Nice lawn. ##### Alejandro Stayed 2 nights in May 2025 ### 10/10 Excellent #### Eric 17 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved breakfast on the rooftop terrace with lush surroundings and views of the cliffs around town. ##### Eric Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Marco 4 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Marco Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Rocio 6 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience ##### Rocio Stayed 1 night in Mar 2025 ### 8/10 Good #### Antonia 4 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Hotel is clean and great location. Needs coffee maker, drinking water, walking ramp within facility. ##### Antonia Stayed 2 nights in Sep 2024 ### 8/10 Good #### Maria 27 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What I like about this place the the restaurant on the roof and proximity to the main restaurant s ##### Maria Stayed 1 night in Jul 2022 ### 6/10 Okay #### Gustavo 22 Mar 2025 Liked: Amenities Disliked: Property conditions & facilities It is a beautiful hotel, but the room was dirty. ##### Gustavo Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Karla 22 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Karla Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Lilia 8 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a very nice property. The service was incredible ##### Lilia Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### Noemi 18 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the Main Street. Easy to find. ##### Noemi Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### David 31 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was in bad shape, so we got another room which had the sheets dirty and the personnel were rude and zero polite. ##### David Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Maria 22 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location to move around town . Basic breakfast . Good service . ![](https://a.travel-assets.com/ugc/hotel-reviews/9799E4C280FC0EAC0EC84CA908998BFE971664591661194128338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Baltazar 10 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I did not know there was such a nice hotel in Tepoztlan near all the stores and the entrance to the archeological site. I got a good night's sleep and was relaxed and well-rested. I will definitely be returning here in the foreseeable future. ##### Baltazar Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Ivan 25 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities Prompt service upon arrival, courteous, room clean, and good illumination, staff attentive to request, all information clear and bill disclosed ##### Ivan Stayed 1 night in Sep 2023 ### 4/10 Poor #### Jay 20 Dec 2022 Disliked: Cleanliness, amenities, property conditions & facilities The pool area is amazing. Property has great potential. Room was in disrepair and dirty. We paid for two nights and slept elsewhere and checked out early! ##### Jay ### 6/10 Okay #### Gerardo 9 Aug 2024 Liked: Amenities, property conditions & facilities 9yf8yc ##### Gerardo Stayed 1 night in Aug 2024 ### 10/10 Excellent #### viviana 26 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities C ##### viviana Stayed 4 nights in Sep 2022 ### 6/10 Okay #### michael 13 Dec 2022 Liked: Cleanliness Appears to be clean, no thrills place. Reception did not speak English but tried to be helpful. Had to ask for towels-didn’t have enough for two Hotel did not seem to be full, but we weren’t allowed to check in before 3pm. The door lock was difficult to operate-had to ask for assistance. ##### michael Stayed 1 night in Dec 2022 ### 8/10 Good #### maria lourdes 18 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities A good place to stay, it is less than 5 minutes walking distance from downtown. The room was clean and very spacious, it has a mini fridge to place leftovers and drinks. To the residents, this hotel is one of the best hotels in the area. Only a few downfalls, there is no phone inside the room. communication is via personal cell phone and WhatsApp with the lobby receptionist. Ivette at the front lobby was super helpful and friendly. There is no bar inside the hotel. No coffee in the rooms and their restaurant is open after 830 am. These were minimal things, but I will stay again at this hotel. ##### maria lourdes ### 10/10 Excellent #### teresa agustin 24 Oct 2025 Liked: Cleanliness Habitación limpia, personal bien y el estacionamiento cómodo muy cerca de comercios y establecimientos ##### teresa agustin Stayed 1 night in Oct 2025 ### 4/10 Poor #### Diana 20 Oct 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities El reglamento del hotel indica que es un hotel de descanso y prohíbe el ruido por la noche sin embargo prenden un motor muy ruidoso que después de un par de solicitudes lograron apagar. No sirve para descansar. Las paredes son extremadamente delgadas y se escucha todo, los muebles y decoración están muy descuidadas, las toallas de baño manchadas y rotas. Todo muy sucio, no pusieron jabón de manos hasta el segundo día, no hay cortinas aislantes de luz y toda la noche se prende una luz por sensor que no deja dormir. Dentro de promedio de costos no es tan barato para lo descuidado que está, no lo recomiendo, no volvería. ##### Diana Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Manuel 20 Oct 2025 Disliked: Cleanliness, amenities, property conditions & facilities El hotel entero está en total deterioro, las habitaciones tienen humedades y falta de mantenimiento. ##### Manuel Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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