Title: Casa Bugambilia Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Bugambilia Suburban hotel with 2 restaurants and free breakfast ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/8be3ff27.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/c45074d4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/874a4f75.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property – evening/night](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/092ff7ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/badc4e43.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Bugambilia offers a tranquil escape surrounded by lush gardens. Guests can start their day with delicious breakfast selections before enjoying the spa facilities, which include a sauna, steam room, and beauty treatments from manicures to massages. 8.4 Very good ## Popular amenities - Hot tub - Bar - 24/7 front desk - Breakfast included - Room service - Pool £160 includes taxes & fees 23 Oct - 24 Oct ## Room options ### Check availability for these dates Tonight [Oct 8 - Oct 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 9 - Oct 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ![Standard Double Room | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/797cab3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Patio Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels - 269 sq ft - Sleeps 2 - 1 King Bed ![Standard Double Room, 2 Double Beds, Garden View | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/56cb8d0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds, Garden View 8.0 Very good 3 reviews ### Highlights Patio Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels - 269 sq ft - Sleeps 3 - 2 Double Beds ![Romantic Suite | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/58aa8d87.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Suite 8.0 Very good 1 review ### Highlights Porch/lanai Separate sitting area Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Standard Double Room | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/d3d741a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Patio Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels - Sleeps 2 - 1 King Bed ![Standard Double Room | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/d9e64bbb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Patio Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels - 269 sq ft - Sleeps 2 - 1 King Bed ![Traditional Double Room | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/58687bc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room ### Highlights Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels Wardrobe - Sleeps 2 - 1 King Bed ![Traditional Double Room | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/20edb3a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room ### Highlights Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels Wardrobe - 269 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![Standard Double Room | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/0cb9a3a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels Wardrobe - 269 sq ft - Sleeps 2 - 1 King Bed ![Standard Double Room | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/d660fa3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels Wardrobe - 269 sq ft - Sleeps 2 - 1 King Bed ![Standard Double Room, 2 Double Beds, Garden View | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/ea7d945e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds, Garden View ### Highlights Patio Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels - 248 sq ft - Sleeps 3 - 2 Double Beds ![Traditional Double Room, 2 Double Beds | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/10a9e298.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room, 2 Double Beds ### Highlights Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water Cable channels Wardrobe - 269 sq ft - Mountain view - Sleeps 3 - 2 Double Beds ![Signature Suite | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/32aeee67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Suite ### Highlights Balcony Separate sitting area Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Free bottled water - 431 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Casa-Bugambilia.h7853497.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Casa-Bugambilia.h7853497.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.98116%2C-99.08146&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RZZmq40He0yef2wPwwDUaJaIwcA=) Callejon Tepopula 007 Valle de Atongo, Tepoztlán, MOR, 62520 #### What's nearby - Jardín Xolatlaco - 3 min drive - 1.7 miles - Artisan Market of Tepoztlán - 3 min drive - 1.9 miles - El Suspiro Tepoztlan - 4 min drive - 2.8 miles - Bajo La Montaña - 4 min drive - 2.1 miles - Casa Chavela - 5 min drive - 3.3 miles #### Getting around - Benito Juarez International Airport (MEX) - 96 min drive #### Restaurants - ‪Cecina Don Armando - ‬2 min drive - ‪Nixte - ‬3 min drive - ‪El Pan Nuestro - ‬17 min walk - ‪Restaurante & Bar La Veladora - ‬3 min drive - ‪Cabinet - ‬4 min walk ## About this property ### Casa Bugambilia Hotel near El Tepozteco National Park Take advantage of free English breakfast, a terrace and a garden at Casa Bugambilia. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure, a massage or a facial. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with laundry facilities and a bar. You'll also enjoy the following perks during your stay: - An outdoor pool along with free cabanas, sunloungers and pool umbrellas - Free self-parking - Tour/ticket information, a TV in reception and concierge services - A banquet hall, a 24-hour front desk and smoke-free property Room features All guest rooms at Casa Bugambilia have amenities, such as free WiFi, free bottled water and room service. More conveniences in all rooms include: - Bathrooms with showers and hairdryers - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/36000000/35570000/35564000/35563952/b64cb283.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real del Valle Tepoztlan Tepoztlán - Pool - Breakfast included - Spa - Kids pool 8.0 Very good 205 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=35563952&PinnedHotelID=35563952&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/33000000/32110000/32104900/32104859/120002b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alilo by Muuk Tepoztlán - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 110 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=32104859&PinnedHotelID=32104859&HadPinnedHotel=true®ionId=-1&adults=2) ![4 Suite Max with Fountain and Mountain View - 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10 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=102520710&PinnedHotelID=102520710&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site ### Food and drink - Free English breakfast available daily 9:00 AM to 11:30 AM - 2 restaurants - A bar/lounge - Snack bar/deli ### Things to do - Hot tub - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms ### Outdoors - Free pool cabanas - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Facials - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Room service ### More - Heating - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 12:30 PM Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 500 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 20 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: MXN 500 per pet, per night - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Casa Bugambilia Casa Bugambilia House Tepoztlan Casa Bugambilia Tepoztlan Casa Bugambilia Hotel Tepoztlan Casa Bugambilia Hotel Casa Bugambilia Hotel Casa Bugambilia Tepoztlán Casa Bugambilia Hotel Tepoztlán ## Frequently asked questions ### Does Casa Bugambilia have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Casa Bugambilia? > As of 8 Oct 2025, prices found for a 1-night stay for 2 adults at Casa Bugambilia on 23 Oct 2025 start from £160.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Tepoztlan-Hotels-Casa-Bugambilia.h7853497.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Casa Bugambilia pet-friendly? > Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 20 kg per pet. There's a fee of MXN 500 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Casa Bugambilia? > Self-parking is free at this property. ### What time is check-in at Casa Bugambilia? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Casa Bugambilia? > Checkout is at 12:30 PM. Late checkout is available for a fee (subject to availability). ### Where is Casa Bugambilia located? > Situated in the suburbs, this hotel is 3 mi (4.8 km) from El Tepozteco National Park, and within 20 mi (32 km) of Galerias Cuernavaca Mall and Teopanzolco Archaeological Zone. Cuernavaca Cathedral is 17.6 mi (28.4 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa Bugambilia Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 60 8 - Good 22 6 - Okay 9 4 - Poor 8 2 - Terrible 6 ### 9.2/10 Cleanliness ### 8.4/10 Staff & service ### 8.4/10 Amenities ### 8.4/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### cecilia 20 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### It’s a keeper! We’re coming back. We had a wonderful time, hotel’s gardens and view are gorgeous. Breakfast was out of this world! ![](https://a.travel-assets.com/ugc/hotel-reviews/D8109A083E70CA52173DFDC9748DCD6C28519ED91729383864943.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### cecilia Stayed 1 night in Oct 2024 ### 10/10 Excellent #### jasper 25 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was professional, courteous and very accommodating. The scenery was absolutely beautiful! A wonderful place if you want to relax and close to town. ##### jasper Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### CARLOS 21 Feb 2025 Liked: Cleanliness, staff & service, room comfort #### Nice and quite, good service. Small cozy colonial style hotel which evidently was a house, surrounded with tranquil gardens and several terrraces to spend some quiet time. Pool too... Age showing on some furniture... Excellent service. Far from downtown if walking. ##### CARLOS Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Mandy 8 Jan 2023 Liked: Cleanliness Disliked: Property conditions & facilities The wifi was terrible which was very challenging since I had important calls. Not acceptable for the rate I paid. I also changed my reservation to two days but still got charged for 3 days of taxes and fees. ##### Mandy ### 2/10 Terrible #### Kathleen Anne 22 Dec 2023 Disliked: Cleanliness, property conditions & facilities Total SCAM. We did not get the suite we booked and paid for and confirmed on our itinerary. The staff were disgustingly rude and aggressive when we asked for the suite we booked. Worst of all, they insisted they had not been paid by Expedia even though I showed them proof. They argued aggressively that I pay again. Hotel old and looked like it was struggling. A total scam. I wish I could give it zero stars. ##### Kathleen Anne Stayed 1 night in Dec 2023 ### 8/10 Good #### Luz María 25 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó que está limpio y tiene areas verdes, llevé a mi perrito y disfruto mucho el jardín. El servico del personal, desde mesero, camareras, recepción y estacionamiento es muy bueno, el spa me agradó. La alberca esta templada(linda vista al cerro) y limpia,. El lugar cuenta con restaurant que lo hace más comodo ( el sabor de la comida no es increible, cumple ) La cama de la habitación estaba súper dura. ##### Luz María Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Eduardo 28 Jul 2025 ##### Eduardo Stayed 1 night in Jul 2025 ### 10/10 Excellent #### LUIS FELIPE 9 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### LUIS FELIPE Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Alberto 8 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Os atendieron de maravilla Un lugar ampliamente recomendabke ##### Alberto Stayed 2 nights in Jun 2025 ### 8/10 Good #### Andrea 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio por el personal, cómoda. ##### Andrea Stayed 2 nights in May 2025 ### 10/10 Excellent #### Monica 18 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fin de semana muy agradable lejos del ruido!! Casa Bugambilia, es un lugar hermoso, al pie de las montañas, con un vista y unos jardines que te llenan de paz y tranquilidad. Excelente para un fin de semana de descanso para aislarse del ruido. ##### Monica Stayed 1 night in Mar 2025 ### 10/10 Excellent #### alberto 11 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy bonita, el desayuno que está incluido es muy bueno, el servicio lento pero los alimentos están muy buenos y bien servidos, las habitaciones bien, los jardines hermosos y bien cuidados, la alberca bien. ##### alberto Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Azucena 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy amables. Bonito y limpio. Estupendo! ##### Azucena Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Gerardo 17 Feb 2025 Disliked: Staff & service #### Pésimo Hotel en Tepoztlán El hospedaje en el hotel fue muy malo. Desde antes de llegar, el establecimiento presentó problemas con el cobro en la aplicación y me contactaron por WhatsApp (lo que consideré bastante invasivo, porque la app nunca me notificó algo) para asegurarse que iba a pagar y no cancelar mi reservación. Ya en el hotel la atención del hotel fue pésima. El personal no está capacitado y no dan la información necesaria para el uso de las instalaciones. El estacionamiento es muy pequeño e insuficiente. Intenté usar el vapor y no sirvió. El restaurante y los meseros son malos, no toman bien los pedidos, entregan mal los platos y las bebidas. Uno de mis platos tenía un pelo y la única solución que me dieron fue cambiarme el platillo. El “jacuzzi” no está disponible todo el tiempo. Si los quieres ocupar es con un costo extra, al igual que el vapor, y tienes que avisar con una hora de anticipación para usarlo si es que funciona. La comunicación con el persona siempre fue pésima. El check out también fue muy malo, incluso, me intentaron cobrar una cuenta dos veces. Pésima experiencia, para nada recomiendo este hotel, el cual es caro y no ofrece el servicio que esperarías por ese precio. ##### Gerardo Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### José Luis 10 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities lo malo es que no es posible comunicarse, los telefonos nunca contestan y el correo que mandé tampoco lo contestaron y eso que al hacer la reserva me avisaron que se pondrian en contacto para confirmar. ##### José Luis Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Julio 25 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonitos jardines y habitación cómoda ##### Julio Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Enrique 4 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel muy bien ubicado, personal muy amable y atento. ##### Enrique Stayed 2 nights in Nov 2024 ### 8/10 Good #### Lucía C 14 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Lucía C Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### LUIS GERARDO 9 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### LUIS GERARDO Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Carlos 16 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar tranquilo, hermoso y con un gran toque propio. Completamente en línea con el pueblo en donde está situado. Tepoztlán. ##### Carlos Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Emiliano 3 Jun 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Que es mentira y engaño lo que presentan en imágenes contra lo que realmente existe en el hotel. Suciedad, falta de mantenimiento en las instalaciones, exceso de hongos y sarro, negativa del personal a ofrecer comidas y cenas. Pésimo trato por parte del dueño. Acceso complicado a la propiedad dañando vehículos bajos. ##### Emiliano Stayed 3 nights in May 2024 ### 10/10 Excellent #### MARIO ENRIQUE BARRAGAN 29 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na ##### MARIO ENRIQUE BARRAGAN Stayed 1 night in Apr 2024 ### 10/10 Excellent #### VICTOR O. 29 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### VICTOR O. 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