Ratings based on 340 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
for Everyone
by A verified traveller from Israel

Excellent hotel

Posted 14-Jan-2017
Excellent hotel. the staff, thd room, the food - all outstanding.
5out of 5
for Families
by A verified traveller from München

spitzen Hotel!!!

Posted 26-Dec-2016
Pros: einfach alles!
Wir haben 5 Nächte in diesem Hotel verbracht und waren mehr als zufrieden. Das Personal ist durchweg ausgesprochen freundlich, besonders auch zu Kindern. Das Hotel selbst ist riesig (aber dennoch nicht unübersichtlich), die Zimmer sehr gut ausgestattet und ebenfalls sehr großzügig. Durch die erhöhte Lage hat man einen tollen Blick über das Meer und den Ort. Frühstücks- und Abendbuffet waren der Wahnsinn. Sowohl die Auswahl als auch geschmacklich. Besonders das Abendessen hier ist einsame spitze. Pools waren - aufgrund unserer Reisezeit (Winter) - beheizt, so dass wir wunderbar baden konnten. Zum Strand bzw. zur wunderbaren Badebucht Playa el Duque sind es ca. 8 Gehminuten. Alles rundum ein sehr zu empfehlendes Hotel. Wir haben absolut nichts auszusetzen, und kommen sehr gerne wieder.
5out of 5
for Couples
by A verified traveller

Tolle Lage, ausgesprochen freundliches Personal

Posted 25-Dec-2016
Pros: Freundlichkeit und Sauberkeit
Cons: Das WLAN hat manchmal nicht die volle Leistung gehabt
Location: Zentrale Lage
Große Zimmer, Frühstücksbuffet mit großer Auswahl
4out of 5
for Everyone
by A verified traveller from uk

Posted 23-Dec-2016
A beautiful hotel that is close to the beach, but is down a fairly steep slope so not good for people who struggle to walk. Need to walk to get to a few restaurants and shops. Hotel food is good, especially breakfasts. The evening buffet is fine but pricey at 35 euros if you don't want to eat a lot. No water or coffee making facilities in the room. Pool areas lovely. Spa pool too- but you have to pay 15 euros for each zone and there are three.
5out of 5
for Everyone
by A verified traveller from Berlin

Erstklassiges Hotel mit gebührenfreien Parkplätzen

Posted 21-Dec-2016
Pros: Service der Rezeption (u.a. gut Deutsch und Englisch sprechend)
Cons: zur Zeit Nichts, Frühstück eczellent!
Location: ohne Auto kann man nur in die nicht weit entfernte Innenstadt laufen, die Geschäfte aller Art bietet.
Hervorragende Einrichtung in Zimmern und Fluren, sehr gute Beleuchtung (viele Lampen), vorteilhafte zwei Betten statt Doppelbett, sehr gut gestaltete Anlage mit viel Grün um mehrere pools.
5out of 5
for Couples
by A verified traveller from scotland

Great hotel, friendly staff

Posted 17-Dec-2016
Pros: Lovely breakfast choice, friendly staff... a quiet hotel that's outside from all the hustle
Location: Short walk to the beach
Overall myself and my girlfriend enjoyed a brilliant stay at this hotel, all the staff are extremely helpful and friendly. Our room had a decent view but wanted an upgrade spoke with reception and gave us a few to choose from with a price of course but well worth it as we got a fantastic panaramic view. If your taking a taxi to the airport I'd buy a ticket from reception as it's a fixed cost of €26... also complimentary room after checkout helps if you have a evening flight home but want to shower before you head to the airport.
4out of 5
for Couples
by A verified traveller from Amsterdam

Heerlijke sfeer

Posted 03-Dec-2016
Pros: Straalt veel rust uit
Cons: niet van toepassing
Location: een goede uitvalsbasis voor zowel strandverblijf als om auto tochten het binnenland in te maken
Een heerlijk ruim opgezet hotel met vriendelijk personeel en fijne uitzichten over zee.
3out of 5
by A verified traveller from cleveleys, uk

Don't book half board!!

Posted 29-Nov-2016
Pros: Location and staff
Cons: Hot food/ new chefs!
Location: Close to La Calleta with restaurants and ocean views/tapas bar. Quite close to Playa Fanabe and Las Americas. Golf course at La Calleta.
This is a nice hotel although the furniture and general decor is a bit old fashioned. When I commented on this I was told it was the "plantation styling" and deliberate. I can't argue with that but it's not my personal favourite decor and to be honest I thought it all looked a little tired. The staff here are great, really helpful and got me a room move when I pointed out that our original view was over a building site adjacent to the hotel. The single biggest problem we had is that we pre booked and paid for half board and the hot food on the buffet each night was simply awful. I wish we'd booked b&b and used the local restaurants in La Calleta (4€ taxi ride). The best hot food we got all week was from a local tapas bar!! - In addition, we tried the poolside restaurant and got served shoulder of Pork burned as black as a chimney sweeps brushes. We also tried room service pizza and they got this badly wrong 2 out of 3 attempts. Having seen previous reviews raving about the buffet, we were hugely disappointed on our stay.
3out of 5
by A verified traveller from UK

A pleasant hotel

Posted 20-Nov-2016
Pros: The pools - there are several: some unheated and some heated.
Cons: There was not a nice central bar area.
Location: The hotel is located on a hill. It is a 10 - 15 minute walk from the coast.
The room was good, very comfortable bed. It had a balcony facing the sea - there was quite a lot of traffic noise from the road close by. The breakfast was very good. There was a nice pool area.
5out of 5
for Everyone
by A verified traveller from Wien

Super Frühstück und Buffet.

Posted 05-Nov-2016
Pros: Die Lage mit Blick aufs Meer
Cons: Mittagessenkarte und die fehlende internationale Presse im Hotel
Location: Strand Del Duque ist schön, und ist auch zu Fuß erreichbar
Super Service, super Frühstück und Buffet am Abend, obwohl teuer. Die kleine Karte zu Mittag ist nicht sehr gut und die Preise zu hoch für das Essen, das angeboten wird.