The property and the unit both looked attractive. Although we had some issues with not having hot water over a two day period or so, the onsite team did a commendable job working through the issue over a holiday week. The elevator also was not working on either our second or third day. The unit is set up well. We liked the large room for the family to be able to interact. The temperature was comfortable. The master bedroom had a comfortable mattress. The unit needs some modernizing, especially regarding the two pull out sofa mattresses. They were very uncomfortable, even considering that pull outs are not usually comfortable even when brand new. The knives are not very sharp. There was no spatula to be used for the teflon pans. Those teflon pans need to be replaced. The garbage disposal did not work when we arrived nor was there a working spray hose in the sink. Those two were repaired after the water issue was resolved. I think that it was day 4 or 5 of 7. The hot water faucet is very tight at the kitchen sink and needs to be addressed. The light in the refrigerator keep flickering. I am not sure if it was a bulb issue or a tightness one. The top of the teapot has a missing part, but it did not impact its use. There were loose or missing screws on the piece of furniture that held the games. The unit was ideal for playing games, but it needs some attention. More current music options such as sonos or alexa would have been desirable. Thank you for renting your place to us. Overall, the family had a fun week and enjoyed the convenience of the shuttle and gondola service.