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Reviews of Fairmont Heritage Place, Franz Klammer Lodge

4 out of 5
Fairmont Heritage Place, Franz Klammer Lodge
567 Mountain Village Blvd., Telluride, CO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 72 reviews" "
Rating 8 - Good. 8 out of 72 reviews" "
Rating 6 - Okay. 1 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

TRACY, HOUSTON

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice. Communications, happy hour were great but no a/c was a little painful. Car ride was awesome!
Response from Fairmont Heritage Place, Franz Klammer Lodge on 1 Sept 2023
Hello Tracy! We're so glad to hear that you enjoyed your stay with us, we hope to welcome you back to stay with us.

4/10 Poor

Debra, Warren

Travelled with group
Disliked: Property conditions & facilities
Our unit was far inferior to the usual Fairmont standard. Furnishings were shabby and very dated, and there was black mold in our shower. I won't stay at a Fairmont again - apparently I can't rely on their reputation to give me a good travel experience.
Stayed 4 nights in Aug 2023
Response from Fairmont Heritage Place, Franz Klammer Lodge on 23 Aug 2023
Hello Debra, We are sorry to hear that your stay with us was not the experience you had hoped for. We continually do updates to our property and will be doing a rather sizable one in the near future. We also have a high standard for cleanliness and when looking into the comment about your shower, did discover some grout repair but no mold. While I know that this visit did not meet your expectations, we do hope that you will visit us again in the future so that we can show you our true Fairmont hospitality.

4/10 Poor

Courtney

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

John, Helena

Liked: Amenities, property conditions & facilities
Loved the area. Room had a hair in bathtub otherwise eating been hiring. Some asteroid in hallway needed repair, like wood corner trim. The game room was a great addition for those with kids. Valet crew was great and eager to help. I know they work on tips but it never felt like that was their goal. They were learning your name even if your stay was short. Would recommend and stay again. Pretty expensive to see some of the older pieces in hallway, and room not updated but I get it. JH
Stayed 2 nights in Jun 2023

8/10 Good

Marko

Travelled with family
Liked: Cleanliness, room comfort
Good, but could be better.
Best valets ever. Water flow was poor from all faucets. Couch was uncomfortable. All the staff were super nice.
Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great location for skiers.
Great location and had own ski valet. Room was good size. Daily housekeeping great. Toilets could use an upgrade to stronger flushing. Enjoyed free hot tea and coffee at the lobby. Limited equipment at the on-site rental.
Stayed 5 nights in Dec 2021

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, room comfort
The Franz Klammer lodge was super clean with an on-site concierge to help with anything you could want. The fall colors were spectacular!!
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Awesome location
Great location, and great amenities-truly a great hotel!
Stayed 2 nights in Sep 2021

10/10 Excellent

Kathy J

Liked: Cleanliness, amenities, property conditions & facilities
We received an upgrade to a 3B/3B residence vs a 2B/2B. Very nice upgrade as we had 7 in our property. The unit was a handicap accessible residence which we did not need but it was very close to the pool and spa which was great! Only thing I did not like is a patron of the hotel was looking around at facilities and walked through the iron gate to our room. We had the door open for ventilation. He immediately apologized but I would suggest that signs be added to the gates saying "private residence".
Stayed 2 nights in Sep 2021

10/10 Excellent

Monica

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service
Stayed 3 nights in Sep 2021

10/10 Excellent

Leanna

Travelled with group
Liked: Cleanliness, room comfort
Beautiful property and wonderful service.
Another wonderful trip to Telluride and the Franz Klammer Lodge. Accommodations are perfect with large bedrooms, beautiful bathrooms and a well stocked kitchen.
Stayed 7 nights in Jul 2021

10/10 Excellent

Kirstin

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Beautiful surroundings, gorgeous accommodations. Couldn’t have asked for more!
Stayed 1 night in Jun 2021
Response from Kierstin on 11 Jun 2021
Thank you for the kind review!

10/10 Excellent

Kathy

Liked: Cleanliness, room comfort
Yearly Chasing Colors
We have stayed at this lodge for the last couple of years during the fall season while the Cars and Colors show. The lodge in itself as well as the staff have always been great. Will continue to return each year.
Stayed 5 nights in Sep 2020
Response from Kierstin on 3 Dec 2020
Thank you for the kind review! Hope to see you next year at Cars and Colors!

10/10 Excellent

Gurinder

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2020

8/10 Good

Tina

Travelled with family
Liked: Cleanliness
Perfect location. Good pool and hot tubs. Fantastic customer service. Well appointed kitchen. Small lumpy pillows but we asked for more and received them quickly. All in all, good quality for the cost of the place.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a weekend with another family. The location was prime. Room was spacious and staff was great. The view was almost perfect except the construction going on downstairs. But other than that it was great
Stayed 3 nights in Dec 2019

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East Coasters Be Advised-No AC.
Mountain village resort so prepare yourself. There’s no AC. So you have to keep the drapes closed all day to keep the heat out and then open drapes and windows at night. Horrible. It was 76 in the room until about 1am then it colder down. I wanted to see the Mountain View’s in the day and NOT into all the neighbors villas at night!!! Everyone had to be super quite and watch devices with headphones because all the windows were open. Then it was warm during the day and dark. Location was perfect right near gondola. Our villa was spacious and gorgeous. Parking super easy and convenient to the room. Staff was friendly and polite. Our king bed was two smaller beds pushed together which was very comfortable but very odd. Telluride is beautiful and the resort is in the middle of everything. Fabulous stay with well appointed villa.
Stayed 2 nights in Jul 2019
Response from Kierstin on 20 Aug 2019
Hello Marcia - Thank you for taking the time to review our property on Expedia. While most properties in our mountain town do not have air conditioning, I do fully understand that it can be frustrating to manage the room temperature with fans and the blackout shades. We are glad to hear that you enjoyed your residence and the location of the Lodge. Thank you for staying with us and we hope you will visit again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Kierstin on 20 Aug 2019
Thank you for the rating!

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The resort was lovely. At first it was a bit difficult to contact the front desk because the resort is seasonal but then they were very helpful. I wish there was room service, but the staff was kind enough to run to the store for groceries as I was in between meetings. Very comfortable with high end finishes. Recommended.
Stayed 2 nights in May 2019
Response from Kierstin on 4 Jun 2019
Hello Allison - Thank you for your kind review. I am glad the staff was helpful in assisting you with your visit, from the pre-planning to during your stay. Please visit us again! Best, Kierstin

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff and super facilities on site. Very comfortable and enjoyable stay.
Stayed 4 nights in Jan 2019
Response from Kierstin on 19 Feb 2019
Thank you for your kind review! We hope you will visit us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect ski resort for family. Would certainly go back again.
Stayed 7 nights in Nov 2018

10/10 Excellent

Sandy, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful resort. The location on the mountain is just spectacular. The staff are incredibly friendly and very helpful. The gondola ride into Telluride was so cool. For a wonderful vacation stay at this amazing special place 😎
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the gondola to get to Telluride and see amazing scenery.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful experience
convenient location. superb staff. scenery stupendous
Stayed 7 nights in Mar 2018

10/10 Excellent

Gregg, Georgetown TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Fairmont Experience!
From the moment you drive into the parking garage to check-in you’re greeted by a friendly, knowledgeable and helpful staff. Throughout our four nights in our two bedroom apt the staff were always there to help with any requests. The apt was clean and had everything anyone would need for a one night stay or a several week stay. Everything! Since we booked thru the hotel or a third party thru the hotel we received daily cleaning service. Awesome!! Can’t say enough good things about our stay and would recommend this apt hotel to anyone.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!!
Had a terrific time in Telluride!! Loved our stay at the Fairmont !!! Everything was perfect!!
Stayed 4 nights in Oct 2017

10/10 Excellent

James , Monument, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Lodge and staff were simply amazing. The Lodge is situated in the village with everything within walking distance. The gondola is but a stones throw from the lodge and a quick ride into the town of Telluride.
Stayed 2 nights in Oct 2017

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Telluride wedding trip.
Beautiful place to stay! Breathtaking views! Will definitely come back. Perfect 2 bedroom with private baths for each. Fully stocked kitchen was a major plus.
Stayed 3 nights in Sep 2017

8/10 Good

GJ Wanderer, Grand Junction

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and good location
This is an excellent luxury hotel with very attentive staff and great service. It is located in the center of the Mountain Village with good access to the free gondola to town. We had lovely views of the mountains. We also enjoyed excellent service at the in-house spa. There is only one drawback for summer stays-- there is no air conditioning and the rooms don't have good air circulation. So even though it was cool outside, it got too warm for some of us in our rooms at night, even with the windows open. They offer room unit air conditioners, but these are noisy. So summer stays depend on your tolerance for sleeping a little warm.
Stayed 4 nights in Jul 2017

10/10 Excellent

ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to come back!
It is a great location. 2 minute walk from the gondola to telluride or to the market. The pool is outdoor/indoor with a hot tub inside and outside. Very nice rooms and very friendly staff.
Stayed 5 nights in Jul 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a 3 BR 3 BA room that was roomy, well appointed and a true "spoil me" get-away. We highly recommend this resort.
Stayed 2 nights in Jun 2017

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rates during ski season
The Fairmont Franz Klammer has been updated and is extremely spacious and nice. We were upgraded from a 2 bedroom unit to a 3 bedroom which we didn't need, but we did take advantage of all of the room.

10/10 Excellent

lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Classic
Right in the village

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Spectacular location in Mountain Village. Room and Service were on par with expectation. Highly recommended. Book here with confidence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel , Impeccable Service
I had the pleasure of recently staying in the Franz Klammer in a three bedroom suite. The hotel located in Mountain Village, a short gondola ride to downtown Telluride, is lovely. The service by staff was impeccable, always anticipating needs, and extremely responsive. In my many travels in the US and around the world I consider this property to be one of the best in service!

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was absolutely amazing and courteous! I will come here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean and well equipped rooms, gorgeous views of mountains

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So central to it all!
Right in the middle of Mountain Village, Telluride, CO, the Franz Klammer has it all for vacationers. The various offerings from oxygen treatments to heated swimming pool and hot tub to full exercise gym are all available to its guests. Since it is not a hotel, there is no restaurant in the complex. However there are a few in the village with an array of them downtown via the gondola. The units are well designed and extremely comfortable. Everything is supplied.....even the coffee! Don't hesitate to stay....reserve now! JB Harwich, MA

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Diane, Keller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place!
One of the best places we have ever stayed! Condos were large and beautiful. Views were wonderful . Staff were all so nice. Definitely deserves a 5 star. It was a 40th Anniversary trip for us and they brought up a bottle of wine, truffles, and a card. Can't wait to go back!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great summer stay in Telluride
Spent a week at Franz Klammer and had a great experience. Lots to do in Mountain Village and steps away from free gondola into Telluride makes this a great place to be in the summer. Staff was friendly and helpful, room was clean. Pet friendly so able to bring our dog which was great. Would highly recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at this hotel for the Bkuegrass festival. We loved the hotel and the service and will stay again. Our only complaint was there is no AC and it was hard to cool the bedrooms down.

10/10 Excellent

James, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding January Ski Vacation!
This was an outstanding property in the Mountain Village of Telluride. Most restaurants are just a short gondola ride away in the actual town. The best part of the hotel is the room size, proximity to the slopes, ski valet (with boot warmers), and the friendliness of the staff. Of all the places I have been to ski, this so far is my favorite.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location was excellent
excellent location, walk on and off the chair lift for skiing. the ski valet was right off the mountain. great views for fireworks and watching the busy apre- skiing. No Food available in the hotel but everything was a few feet away. The pool and hot tub were not up to par for a Fairmont but kids still had fun. ( water was cold)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving Perfection
First time in Telluride, and it couldn't have gone more perfectly. Please note, I am not one to dump blanket praise. I am known to be pretty tough. Now, the Franz Klammer....stayed in room 403 and it is a spacious 2 full bedrooms (king size beds) and full baths (giant jacuzzi tubs, double sinks, the whole bit). Gas fireplace, 3 TVs with Direct TV and DVD players...small kitchen but fully stocked and equipped with top line appliances (Refrig/Freezer, dishwasher, micowave, cooktop and oven). I even baked a Pumpking pie for my birthday daughter! The only complaint I have is that to get from outside to upstairs you have to take two elevators (or take the stairs and then cross over to the "floor" elevator. A very small inconvenience, but an inconvenience nonetheless). Staff is very nice and accommodating. They even made a reservation for us at a great Italian rest in Town (Rustico). Perfectly located and just great! Feel free to ask me questions. I wouldn't hesitate to stay here again...a no-brainer!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal experience. Top notch accommodations and staff. Would absolutely stay here again if visiting Telluride.

10/10 Excellent

Morgan, West Linn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Telluride is heaven!!
What an extremely pleasant surprise in Telluride! Very comfortable beds, kitchen and living space. Each floor has its own hot tub and BBQ which was convenient. Extremely helpful staff and gorgeous city! Will definitely be back!!!