Tean Island Holidays from £1,218

It was a wonderful stay.

The villa was spectacular the staff was beyond kind and helpful and the breakfast was so yummy ! All you could ever want in an hotel ! We can’t wait to go back .

In summary, disappointing. A stunning hotel that could easily have received 5 stars. But with a lack of understanding of hospitality and poor customer service, they don't even deserve 1 star. The breakfast is good, fresh and delicious, but the area is tiny, which is not always pleasant to take food and there is no room for all guests, so they have to wait or sit in the sun without shade. The worst was the pool area, where it turns out you are not allowed to bring your own water, drinks or food and you are required to purchase everything from the restaurant at the pool. The highlight was that there are luxurious seating areas with sofas or a view of the sea and the pool, but they have a minimum fee of 5,000-8,000 baht per table. I have never encountered a hotel that on the one hand advertises the hotel's facilities on its website and boasts about them, and on the other hand requires the customer to pay if they use them. The few free places in the pool are very few and in a back location and single chairs, usually without shade. In conclusion, it's a real disappointment to give such an expensive and luxurious hotel 1 star, but they brought it on themselves by trying to combine a hotel with a beach club - a combination that didn't work out so well.

Great hotel in a fantastic location, just a 15-minute walk along the beach to Fisherman’s Village. I stayed in a lovely bungalow facing the water and really enjoyed my stay. The staff were friendly, helpful and attentive throughout. There were, however, a few downsides worth mentioning: 1) The hotel ferry service to Fisherman’s Village is very limited, and taxis are surprisingly expensive compared with other parts of Thailand I’ve visited. 2) The Wi-Fi was very poor. I constantly had to log back in, which became quite frustrating. 3) Most importantly, the concrete surface around the pool is badly deteriorated in places and could be dangerous if someone falls. I saw a young boy fall and take the skin off his knee. This really does need urgent attention from the hotel. Despite these issues, I had a very enjoyable stay and would definitely stay at Celes again if I return to Koh Samui.