Lobby sitting area

Reviews of Hilton Garden Inn Tampa-Wesley Chapel, FL

3 out of 5
Hilton Garden Inn Tampa-Wesley Chapel, FL
26640 Silver Maple Pkwy, Wesley Chapel, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 496 out of 673 reviews" "
Rating 8 - Good. 114 out of 673 reviews" "
Rating 6 - Okay. 30 out of 673 reviews" "
Rating 4 - Poor. 15 out of 673 reviews" "
Rating 2 - Terrible. 18 out of 673 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 8 May 2024
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Temeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 8 May 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

8/10 Good

Vaneese

Stayed 3 nights in Mar 2024
Response from GM on 8 May 2024
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and staff
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Donald, Newington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great; room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

sergiy

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for the glowing remarks and high rating. It's reviews like yours that keep us motivated and encouraged. I will be sure to pass your comments along to the rest of the team.

10/10 Excellent

GINGER, CHATSWORTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great part of town. A lot of shopping & restaurants. Need more parking for when hosting events in meeting rooms at night. Enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Gracie

Stayed 1 night in Mar 2024
Response from GM on 23 Apr 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Velencia

Business traveller
Liked: Amenities
My car was hit in the parking lot. I felt the “Manager” was not truthful about the camera system. She was very unbothered and not empathetic about the situation.
Stayed 3 nights in Feb 2024
Response from GM on 25 Mar 2024
We would like to take the time to thank you for reviewing your current stay with us here at the Hilton Garden Inn of Wesley Chapel. As part of the Hilton brand we strive to go above and beyond to ensure that every guest has a positive experience. Unfortunately, that was not the case with yours. Please accept my deepest apologies. We have taken the necessary steps to ensure that this does not happen again, ever.

10/10 Excellent

Maciel, Jersey cIty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that everything was clean and had everything needed
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Dianelys

Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

Layth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from GM on 15 Mar 2024
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

8/10 Good

Keith

Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

Logan

Stayed 2 nights in Feb 2024
Response from GM on 25 Mar 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!!
Loved my stay there! Staff were wonderful. Bar and bar food good. Room was very comfortable. Bed cozy, pillows soft and nice. Attention to detail great!
Stayed 3 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from GM on 25 Mar 2024
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

8/10 Good

Lakeisha

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on 29 Feb 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Farrah

Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 Terrible

Yazan, Roswell

Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
We would like to take the time to thank you for reviewing your current stay with us here at the Hilton Garden Inn of Wesley Chapel. As part of the Hilton brand we strive to go above and beyond to ensure that every guest has a positive experience. Unfortunately, that was not the case with yours. Please accept my deepest apologies. We have taken the necessary steps to ensure that this does not happen again, ever.

10/10 Excellent

Patrick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and didn’t look old
Stayed 2 nights in Jan 2024
Response from GM on 20 Feb 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 20 Feb 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
I like they allow pets but dislike that we did not know about a pet fee untill we arrived.
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Quiet
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanliness of the property. Friendly staff.
Stayed 1 night in Dec 2023
Response from GM on 16 Jan 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

2/10 Terrible

Magda

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from GM on 16 Jan 2024
As service is the only product that we sell, creating rewarding experiences for our guests is my only goal. We are constantly monitoring the performance of all the hotels in the Hilton Portfolio of Brands and measuring them against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to avoid re-occurrence.

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
While the room was immaculate the handicap accessibility was not very good
Stayed 1 night in Dec 2023
Response from GM on 16 Jan 2024
We would like to take the time to thank you for reviewing your current stay with us here at the Hilton Garden Inn of Wesley Chapel. As part of the Hilton brand we strive to go above and beyond to ensure that every guest has a positive experience. Unfortunately, that was not the case with yours. Please accept my deepest apologies. We have taken the necessary steps to ensure that this does not happen again, ever.

10/10 Excellent

yuliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, excellent conditions good area. We have a great time
Stayed 3 nights in Dec 2023
Response from GM on 16 Jan 2024
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

2/10 Terrible

Jessica

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Front desk was rude. Keys didn’t work. Limited parking. Extremely noisy. Dirty room upon check in.
Stayed 3 nights in Dec 2023
Response from GM on 22 Dec 2023
On behalf of our team, we'd like to take this time to sincerely apologize for your experience. We take pride in cleanliness and in providing comfortable accommodations to our guest and it makes us sad hearing this from anyone. We will be taking action to ensure that this does not happen again and we hope to be able to make it up to you in the near future!

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on 21 Dec 2023
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Vickie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway and convenient for a one night stay
Stayed 1 night in Dec 2023
Response from GM on 6 Dec 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We were bumped from our original hotel and I am glad we were bc this Hilton was amazing. We were very happy to stay there. Felt safe the entire time.
Stayed 3 nights in Nov 2023
Response from GM on 6 Dec 2023
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

10/10 Excellent

Christiane

Stayed 2 nights in Nov 2023
Response from GM on 21 Dec 2023
Thank you for taking the time to review our property. We take very much pride and joy in what we do and could not be happier that we made your stay a pleasant and memorable one. We look forward to having you stay with us in the future.

10/10 Excellent

Marie

Stayed 1 night in Nov 2023
Response from GM on 6 Dec 2023
Thank you for the glowing remarks and high rating. It's reviews like yours that keep us motivated and encouraged. I will be sure to pass your comments along to the rest of the team.

10/10 Excellent

PATRICE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and professional. My room was one of the best rooms I've been in. Clean and updated. Thank you Leslie for great conversation and your politeness.
Stayed 2 nights in Nov 2023
Response from GM on 6 Dec 2023
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us soon.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to I 75. Clean and sanitized building and room. Comfortable room. Enjoyed the bar and Leslie the bartender was great! Liked ability to eat at the bar/restaurant. Salads, salmon and burgers were delish. All in all relaxing overnight stay!
Stayed 1 night in Oct 2023
Response from GM on 10 Nov 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Oct 2023
Response from GM on 10 Nov 2023
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great area. Very good breakfast. Nice pool area, we had the whole pool to ourselves. Very good exercise facility and great service with friendly staff. Its not the Ritz, but I give it a 9 out of 10 for what it is.
Stayed 5 nights in Oct 2023
Response from GM on 25 Oct 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 25 Oct 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Everything good from check in to check out, receptionist was very friendly and helpful, don’t remember her name, she had a cute accent, breakfast was very good and server very helpful, room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very peaceful weekend and everyone was so helpful ☺️. Thank you for everything. The pool was awesome
Stayed 2 nights in Oct 2023
Response from GM on 18 Oct 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

2/10 Terrible

Jarad

Disliked: Staff & service
Showed up at 515 to a full parking lot. Asked front desk about what was going on and a very smug middle aged woman laughed and said ya there a event they be gone by 7. This fundraiser took over the whole parking lot and bottom floor. oh and the only other place to park possible will tow within hours they called us in our room to say.
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
We would like to take the time to thank you for reviewing your current stay with us here at the Hilton Garden Inn of Wesley Chapel. As part of the Hilton brand we strive to go above and beyond to ensure that every guest has a positive experience. Unfortunately, that was not the case with yours. Please accept my deepest apologies. We have taken the necessary steps to ensure that this does not happen again, ever.

10/10 Excellent

Stacey, Saint Augustine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a nice facility. Clean and friendly. We spent time at the bar and our bartender was so friendly and nice. We would definitely stay again.
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Brielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the shower specifically because I LOVE glass showers so that was nice! It was also a very quiet stay and the Internet was perfect for getting work done. The food from room service was delicious! I would recommend this property to travelers as well, it has everything and great amenities and is close to a lot of other food options and an outlet for shopping.
Stayed 2 nights in Aug 2023
Response from GM on 2 Oct 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.

10/10 Excellent

Ward

Stayed 5 nights in Apr 2023
Response from GM on 21 Sept 2023
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon.