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"The staff are always fantastic at this hotel and the communal areas are lovely. The rooms are a little tired and the fridge in our room didn’t work (we were only here for work for one night so we didn’t report this) but overall the hotel is lovely and the location is brilliant for our needs. "

"For cheap hotels & convenience of location from the coach station, I really didn’t have anything notable to complain about. Lift wasn’t working but we were notified. Room was small but clean and had what we needed for our nights stay. Only gripe we had is the tap/sink had a design flaw because if you turn it on max straight away, which is easily done, you get splashed. Otherwise 0 complaints for our expectations. Staff are friendly, especially the cleaner the following morning! Would book again if ever back in the Liverpool area. "

"Great hotel close to Lime Street. Beautiful room with lots of nice little touches. "

"The location was good, parking was very easy in Q Park with discount. Room was pretty average for a delux room. No drawers, or suitcase stand so every time I needed something the case went on the bed which isn’t great. There was no close up make up mirror in bathroom which was annoying. No fridge which was also a surprise. I checked in online and got confirmation email saying pick keys up at reception or from machine. Machine wouldn’t dispense keys so went to reception. Female member of staff said you’ve not checked in despite me looking at an email saying I’d successfully booked in online! She was having none of it, not much customer service no apology…."

"Been here loads of times due to its location and old world decor. Think it will be the last tho.time to try other places. Was On top floor. Could hear lift and voices from next door. As usual radiator not working but plug in heater in room. It’s one redeeming feature was it had a bath "

"Room was comfortable, staff were helpful, breakfast was great. "

"The room was very clean, the shower head was leaking badly but was fixed promptly. The staff were were welcoming and attentive. We caught the train to Liverpool and the hotel was only a 20 minute walk away. Air conditioning was ok"

"Reception staff very welcoming and helpful. Clean room and very well equipped "

"Clean rooms. Friendly staff. Feels safe with security checking to ensure it is guest coming in late night. Convenient location that is close a close walking distance to major restaurants, stations and popular attractions. "