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Reviews of Tru by Hilton Tahlequah

2.5 out of 5
Tru by Hilton Tahlequah
3457 CHEROKEE SPRINGS RD, Tahlequah, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 159 out of 233 reviews" "
Rating 8 - Good. 45 out of 233 reviews" "
Rating 6 - Okay. 13 out of 233 reviews" "
Rating 4 - Poor. 5 out of 233 reviews" "
Rating 2 - Terrible. 11 out of 233 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and very close to casino.
Stayed 1 night in Apr 2024

8/10 Good

Randal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We loved the large area to eat breakfast, and the games and the game tables were great for our grandchildren and children. We had a great time very clean very friendly people.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My kids said that it was one of the nicest hotels we’ve stayed in. I agree. The staff was super awesome! Give them a raise.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jerry

Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with family, Business traveller
Clean with friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Sara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
a little dirty in the bathroom.
Stayed 1 night in Feb 2024

10/10 Excellent

Angel

Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Tahlequah
I have stayed at several hotels in Tahlequah. This one is the best of all. The workers, with the exception of the woman who does the breakfast service, are all friendly, kind and welcoming. The building is kept clean and orderly. The breakfast selection could be improved a bit, but overall, my grandchildren enjoyed it everyday.
Stayed 6 nights in Dec 2023

2/10 Terrible

Liza

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Carol, the manager, is awful. I booked a 10-day stay through hotels.com and changed my itinerary through hotels.com to arrive one day late. Carol cancelled the entire itinerary and dismissed me when I arrived, bags in hand, ready to check in. She would not even help me recreate a reservation. I had to call Hilton to make a reservation. She was hostile, rude, and cold. She seemed to enjoy the distress she caused. There were only a few customers there all week. I have no idea why she would willfully turn away $1k of business at a slow time for the hotel. The rooms are extremely small. No dresser or microwave or coffee maker. It’s more like a European hostel than an American hotel.
Stayed 7 nights in Nov 2023
Response from Carrol Hunt on 1 Dec 2023
Thank you for staying with us! We appreciate your Feedback!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and safe hotel
Stayed 1 night in Nov 2023
Response from Carrol Hunt on 1 Dec 2023
Thank you for staying with us! We appreciate your Feedback!

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient, restaurants close by, casino in the same parking lot. Clean and great service.
Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cairl

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Billy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t expect full breakfast if anything runs out. Several things were empty, including the pancake maker. Asked if the lady could refill it. Which consist of changing a premade batter bag and the lady hatefully replied not today.
Stayed 1 night in Nov 2023

2/10 Terrible

Denise

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and breakfast were excellent! It was easy to use the gym they had as well, which made it easy to keep a consistent workout schedule during my stay
Stayed 7 nights in Oct 2023

10/10 Excellent

Debra

Stayed 1 night in Oct 2023

10/10 Excellent

Ava

Stayed 2 nights in Aug 2023

10/10 Excellent

John, Black Hawk

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the staff at the front desk.
Stayed 3 nights in Oct 2023

10/10 Excellent

Annie

Stayed 1 night in Sep 2023

10/10 Excellent

Branzley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru Hotel is great!
We always stay at Tru by Hilton when we go to Tahlequah. The hotel is nice, breakfast is great, and the staff have always been helpful and friendly!
Stayed 4 nights in Sep 2023

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My only complaint was the bed. It was very uncomfortable and felt like you could feel springs coming through it, but other than that. It was very clean and well kept. Everyone was extremely nice and helpful!
Stayed 1 night in Sep 2023
Response from Carrol on 17 Sept 2023
Thank you for staying with us! We appreciate your Feedback!

10/10 Excellent

Bobby

Stayed 1 night in Aug 2023

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was amazing the hotel staff was great very clean and they kept coffee on.. lol overall it was a awesome hotel and definitely on our faves!!
Stayed 3 nights in Aug 2023
Response from Carrol on 17 Sept 2023
Thank you for staying with us! We appreciate your Feedback!

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Carrol on 17 Sept 2023
Thank you for staying with us! We appreciate your Feedback!

10/10 Excellent

Modesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quite. Casino within walking distance. I have to call Hilton to confirm my reservation, The front desk clerk was very helpful. Expedia did not have it on file when I logged in.
Stayed 2 nights in Aug 2023
Response from Carrol on 17 Sept 2023
Thank you for staying with us! We appreciate your Feedback!

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine. Booked through Expedia. Booked a double queen but got a tiny room with 1 bed. Disappointed.
Stayed 1 night in Aug 2023
Response from Carrol Hunt on 9 Aug 2023
Thank you for staying with us! We appreciate your Feedback!

10/10 Excellent

Kurtis

Stayed 1 night in Jul 2023
Response from CH on 9 Aug 2023
Thank you for staying with us! We appreciate your Feedback!

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great! Room was clean and spacious. Beds were comfortable. I stay at this hotel whenever I’m in Tahlequah.
Stayed 2 nights in Jul 2023
Response from CH on 9 Aug 2023
Thank you for staying with us! We appreciate your Feedback!

10/10 Excellent

Melissa

Stayed 2 nights in Jul 2023
Response from Carrol on 17 Sept 2023
Thank you for staying with us! We appreciate your Feedback!

10/10 Excellent

DARIAN N

Stayed 2 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean, comfortable room
The room was very clean but kind of spartan. I like the laminate floors throughout, ample grooming products in the bath and good blackout curtains. A microwave, ice bucket and some closet space would have been nice.
Stayed 2 nights in Jul 2023
Response from Traci on 26 Jul 2023
Thank you for choosing to stay with us! I am glad to hear your thoughts about the Tru and will certainly pass those on to my Hilton team.

8/10 Good

Karen

Stayed 3 nights in May 2023
Response from Traci on 26 Jul 2023
Thank you for staying with us!

10/10 Excellent

Krystal, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Traci on 26 Jul 2023
Delighted to hear we met your expectations!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk check in girl- very welcoming, kind as was the girl cleaning the rooms on our floor. Very clean hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a stay floating the river
The hotel was very nice and the staff were friendly and helpful. The rooms were nice and beds were okay. The toiletries provided were nice and not the generic ones that make your hair look terrible. The pool was a little on the small side but that’s okay it was mainly kids there anyhow including my own. They have a good breakfast choice and there are plenty of snacks and drinks to buy if you want. I wish there was a water and ice machine ok every floor though. Overall, great stay and would return.
Stayed 2 nights in Jul 2023
Response from Traci on 26 Jul 2023
So glad to hear you enjoyed your stay - hope to see you next year!

4/10 Poor

Jerry

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Elva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very clean.
Stayed 2 nights in Jun 2023

10/10 Excellent

Harold

Stayed 1 night in Jun 2023

2/10 Terrible

Corey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room for 3 nights and got a call from the hotel at 9pm the night of my first stay as we were driving to Talequah. I was told they canceled my stay and gave all the rooms to the electric company. It was completely unprofessional and poor customer service to leave me stranded without a room when I booked it 3 days ago.
Stayed 3 nights in Jun 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean, and good location.
Stayed 2 nights in Jun 2023

2/10 Terrible

Vanessa

Disliked: Staff & service
Didn’t have a chance, my reservation was cancelled without notice.
Stayed 1 night in Jun 2023

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

mason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the property very much! We will stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Bradley, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023