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"We didn’t need to spend much time in the hotel but I got a bad feeling before arriving because I wanted to check about parking there early. Nobody answered the phone after 7 separate attempts and I had to contact Expedia. Nobody on reception most times we passed by. A note said about staff shortages and to ring a bell. The room was clean but nothing worked. We could barely pick up the WiFi and our room was above reception. The fridge was warmer than the room and the TV just had random channels and no signal for any streaming services. It could be a really nice place if some effort was put into some simple maintenance and someone could answer the telephone. I can’t believe a business in the hospitality industry doesn’t think it’s important to answer the telephone to their customers."

"Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty."

"Not a 4 star hotel at all. I’ve stayed in 3-star hotels that were much better than this. The hotel looks nothing like the photos online. it’s very run down and poorly maintained. The bath water drains extremely slowly, the taps are rusty, and there was mould in the bathroom, which is unacceptable. You can also hear people from above and next door. Another disappointing issue was the pool access. On Hotels.com it gives the impression that the pool is included, but nowhere during booking does it clearly mention there’s an extra charge to use it. Only after booking do they send an email informing you about the additional fee, which feels very misleading. Overall, definitely not worth the price or the 4-star rating."

"Overall a great stay, excellent breakfast. There were some plumbing issues in my room - it’s an older building."

"Spacious room with comfortable bed and sofa bed, lovely to have a bath tub with fast running hot water and the warm cookies on arrival was a great touch, would stay again."

"Stain on carpet and sheets after room was “cleaned”, no fridge, other than that room was spacious and relaxing. No smart TV and no access to the back for a firestick so stuck with free view channels "

"Except breakfast everything else was terrible. Pool to hotel management. property itself was dated. "

"A lovely breakfast , first class!"

"Clean room Easy check in "