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Hyatt Regency Suzhou

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Luxury
5.0 star property
9.2

Wonderful

Elegance meets modernity in Suzhou

Elegantly situated in Suzhou Industrial Park, this luxurious hotel boasts contemporary design and proximity to vibrant shopping and dining. Unwind in the sauna, savour Chinese cuisine at three exquisite restaurants, and enjoy the indoor pool and 24-hour gym.

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is £94
includes taxes & fees
25 May - 26 May

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About this property

Hyatt Regency Suzhou

  • Luxury hotel located in Suzhou Industrial Park
  • Shopping on-site, dry cleaning/laundry services and 2 bars are just a few of the amenities provided at Hyatt Regency Suzhou. For some rest and relaxation, visit the sauna or steam room, and indulge in reflexology, a massage or a body scrub. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Chinese cuisine and more. Free in-room WiFi is available to all guests, along with a 24-hour gym and conference space.
  • You'll also find perks such as:
    • An indoor pool
    • Limo/town car service, buffet breakfast (surcharge) and express check-out
    • Express check-in, smoke-free property and luggage storage
    • A front desk safe, a banquet hall and free newspapers
  • Room features
  • All 355 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with designer toiletries and separate baths/showers
    • 55-inch TVs with cable channels
    • Coffee/tea makers, daily housekeeping and desks

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The price is £89
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 178 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Hyatt Regency Suzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hyatt Regency Suzhou?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Suzhou on 25 May 2026 start from £94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Regency Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hyatt Regency Suzhou?

This property doesn't offer parking.

What time is check-in at Hyatt Regency Suzhou?

Check-in start time: 2:00 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Hyatt Regency Suzhou?

Checkout is at noon.

Where is Hyatt Regency Suzhou located?

Located in Suzhou Industrial Park, this luxury hotel is within a 10-minute walk of Yuanrong Times Square, Suzhou International Expo Center, and Suzhou Culture and Arts Center. Jinji Lake and Suzhou Ferris Wheel are also within 1 mile (2 km). Shidaiguangchang Station is only a 3-minute walk and Wenhuabolanzhongxin Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 92 out of 144 reviews
Rating 8 - Good. 43 out of 144 reviews
Rating 6 - Okay. 7 out of 144 reviews
Rating 4 - Poor. 2 out of 144 reviews
Rating 2 - Terrible. 0 out of 144 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good breakfast, comfortable beds, and tube within 50m loved it.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very professional staff, quiet and clean. Good service.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great modern hotel, well located

Modern hotel, located close to the Suzhou exhibition centre , Metro and Mall. Rooms are large. Breakfast was tasty, with mixture of Asian flavours and European pastries / cereals. Staff speak English and friendly.
Room
Breakfast
Stayed 8 nights in Oct 2023
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star 👍

Very enjoyable experience, all staff are very professional and friendly, very close to metro, restaurants and malls, I would highly recommend if visiting Suzhou
Stayed 10 nights in Jan 2024
Verified

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at Suzhou Hyatt Regency hotel, hotel staff are generally very polite and helpful. I would give 4 out of 5, the only problem is their breakfast was not as good as expected given the price
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with amazing staffs. Really enjoyed my stays at Hyatt Regency Suzhou!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience overall.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

seungwon

Liked: Cleanliness, staff & service, property conditions & facilities
Its comfortable place
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Wen

I had wonderful experience. The receptionist David is very helpful and efficient. I will definitely stay for my next trip.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Kwok Tak Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
個人感受：酒店大堂空間寬敞，設計宏偉且整潔。酒店人員專業且有禮貌。房間空間寬大，設計簡潔，十分舒適。酒店非常便利附近有地鐵站也有商場及大型百貨公司此外。附近還有新開藝術中心值得一去。打卡好去處。我們度過了一個非常愉快的假期。
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Sze Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐品種尚多
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

糟糕的入住體驗

3點check in無法準時入住，延遲到3:40左右才入住，入住後冷氣不冷，維修了1個多小時後，經要求才更換房間，整個延誤了後面行程2小時
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Hyoung Jin

Liked: Property conditions & facilities, room comfort
체크인 하고 방에 들어갔는데, 다른 짐들이 있었는데, 한참을 기다려서야 다른 방을 배정 받았다. 방은 크고 좋았고 청소도 나름 괜찮았다. 조식은 나쁘지는 않았는데, 다른 5성급 호텔에 비해서는 다소 부족하다는 생각이 들었다. 주위에 딱히 갈만한 곳은 없는 듯 하고, 빌딩에 둘러쌓여 있어서 빌딩 외에는 볼 곳이나 갈 곳이 없는 듯 하다.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

wen yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置優越，房間舒適、乾淨、好睡、配備齊全，dreame吹風機輕巧速乾超好用
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Pang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

光線充足，設計時尚，自助早晨一般

設備新，設計時尚，浴室門不能全關，浴缸企缸缺水龍頭，不便扭毛巾
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always.
Stayed 13 nights in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always choose Hyatt

Great as always.
Stayed 15 nights in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高！

部屋は綺麗、朝食最高！
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Shu Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
以蘇州同標準的酒店，凱悅整體比W 跟香格里拉勝出。 地點佳，早餐稍微有油煙但豐富可口選項多，瑕不掩瑜。 房價也可以接受。
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
電掣十分複雜，很難弄清楚需要的燈光。溫度鎱的調教方法亦沒有説明！我早上九時check out ,櫃檯只得一人， 需等待很長時間！
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

サービスも素晴らしい

立地も施設もサービスも素晴らしい。
Stayed 1 night in Oct 2019
Verified

8/10 Good

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
落ち着いたホテルで、とても居心地がよかったです。日本語ができるスタッフの方もいました。ただ、ホテルの朝食のブッフェ会場やルームサービスの方には、英語が通じませんので、簡単な中国語は覚えておいた方が便利です。
Stayed 5 nights in Sep 2019
Verified

6/10 Okay

jen

Liked: Cleanliness, staff & service, property conditions & facilities
I got mosquito bites on the 19th floor in my room on the first night. The staff immediately put some repellent the next day so the problem solved
Stayed 5 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous room, great amenities. Huge comfy bed. Carpet so thick in hallways it was hard to push suitcases.
Stayed 1 night in Apr 2019
Verified

8/10 Good

ChaoChin

Liked: Cleanliness, property conditions & facilities, room comfort

無所不在的菸味

訂房時特別注意這是無菸房，也特別註明要無菸房。Check in 後進入房間聞到的就是菸味，與前台反應清潔人員來檢查後告訴我們只能開窗散去菸味。我們不能接受這樣的處理方式，再次與前台反應後前台就幫我們更換房間了。除了這個狀況之外其他都符合凱悅飯店的水準。另外房門外走廊上還是有菸味的存在。
Stayed 1 night in Apr 2019