Title: Novotel Samator Surabaya Timur Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Samator Surabaya Timur Hotel in Surabaya with bars/lounges and fitness centre ![Executive Suite, Multiple Beds | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/b8cf73b7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Suite, Multiple Beds | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/44dfd28d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/w3000h2248x0y0-feb8dfdd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/8bf883fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Miscellaneous](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/5602ed69.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Novotel Samator Surabaya Timur offers a vibrant base near the airport. Refresh with spa treatments or use the dry cleaning and laundry services. Enjoy satisfying meals at FOOD EXCHANGE, and unwind with drinks at two different bars. 8.2 Very good ## Popular amenities - - Pool - Bar - Gym - Room service - Parking included £36 includes taxes & fees 3 Nov - 4 Nov ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=18023641&PinnedHotelID=18023641&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Superior Room, 1 King Bed | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/067c91c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 8.0 Very good 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available TV Hairdryer Private bathroom Eco-friendly toiletries Minibar - 301 sq ft - Sleeps 3 - 1 King Bed ![Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/f51d8808.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Connecting rooms available TV Hairdryer Private bathroom Eco-friendly toiletries Minibar - 301 sq ft - Sleeps 3 - 2 Single Beds ![Superior Suite, 1 King Bed | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/624157a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available TV Separate bedroom Eco-friendly toiletries Deep-soaking bath Bathrobes - 603 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/b7391c5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available TV Eco-friendly toiletries Rainfall showerhead Bathrobes Private bathroom - 323 sq ft - Sleeps 2 - 1 King Bed ![Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/f51d8808.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Connecting rooms available TV Eco-friendly toiletries Rainfall showerhead Bathrobes Private bathroom - 323 sq ft - Sleeps 2 - 2 Single Beds ![Executive Suite, 1 King Bed | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/7e9a5353.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available TV Hairdryer Private bathroom Eco-friendly toiletries Minibar - Sleeps 2 - 1 King Bed ![Executive Suite, Multiple Beds | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/6268798a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, Multiple Beds ### Highlights Soundproofed Air conditioning Connecting rooms available TV Hairdryer Private bathroom Eco-friendly toiletries Minibar - Sleeps 4 - 1 King Bed and 2 Single Beds ![Executive Suite, Multiple Beds | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/9905ee41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, Multiple Beds ### Highlights Soundproofed Air conditioning Connecting rooms available TV Hairdryer Private bathroom Eco-friendly toiletries Minibar - Sleeps 6 - 1 King Bed, 1 Double Bed and 2 Single Beds ![Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/43ba66b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Double Bed ### Highlights Soundproofed Air conditioning Connecting rooms available TV Hairdryer Private bathroom Eco-friendly toiletries Minibar - Sleeps 2 - 1 Double Bed ![Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/43ba66b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Connecting rooms available TV Hairdryer Private bathroom Eco-friendly toiletries Minibar - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Novotel-Samator-Surabaya-Timur.h18023641.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Novotel-Samator-Surabaya-Timur.h18023641.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.30969%2C112.77362&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CViJ90dYvHNE1l1PrqUYjHP1UWk=) Jl Kedung Baruk 28 Rungkut, Surabaya, 60298 #### What's nearby - Surabaya Zoo - 5 min drive - 3.1 miles - Royal Plaza Surabaya - 6 min drive - 3.6 miles - Galaxy Mall - 6 min drive - 3.4 miles - Surabaya Plaza Shopping Mall - 8 min drive - 4.4 miles - Tunjungan Plaza - 9 min drive - 4.7 miles #### Getting around - Margorejo Station - 6 min drive - Surabaya Gubeng Station - 24 min drive - Surabaya (SUB-Juanda) - 31 min drive #### Restaurants - ‪Slice N Sip - ‬12 min walk - ‪Kedai Ampyang - ‬2 min walk - ‪Parigie Coffee & Pastry - ‬5 min walk - ‪Food Exchange - ‬4 min walk - ‪Socra - Espresso Crafter - ‬6 min walk ## About this property ### Novotel Samator Surabaya Timur Upscale hotel near Tunjungan Plaza Take advantage of a corner/local shop, an arcade/games room and dry cleaning/laundry services at Novotel Samator Surabaya Timur. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at FOOD EXCHANGE, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a fireplace in reception and 2 bars. Other perks at this hotel include: - An outdoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - Express check-out, a dock and 10 meeting rooms Room features All 261 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning. More amenities include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and hairdryers - 42-inch TVs with cable channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/20000000/19660000/19651900/19651824/w3996h2660x0y7-212b533a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tunjungan Hotel Surabaya Center - Pool - Spa - Free WiFi - Restaurant 6.0 23 reviews £29 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=19651824&PinnedHotelID=19651824&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8270000/8264900/8264823/bdeb343b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Inna Tunjungan Hotel Surabaya Surabaya Center - Pool - Hot tub - Spa - Free WiFi 7.4 Good 19 reviews £35 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=8264823&PinnedHotelID=8264823&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/7000000/6740000/6731500/6731488/0b091b87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Surabaya City Center Surabaya Center - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 145,200 per person - 2 bars/lounges - A restaurant ### Restaurants on site - FOOD EXCHANGE ### Things to do - Arcade/game room - Bicycle rentals - Children's pool - Gym - Outdoor pool ### Family friendly - Arcade/game room - Children's pool - Grocery/convenience store - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Lockers - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop ### Business services - 10 meeting rooms - Conference centre ### Outdoors - Dock ### Spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchairs on site ### More - 1 building - 100% renewable energy - 21 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2017 - Communal living room - Comprehensive food waste policy - Comprehensive recycling policy - Fireplace in lobby - Humane treatment of captive wild animals - Local artist showcase - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch TV with cable channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board on request - Laptop workspace - LED lighting - Phone - Recycling - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 17 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property At check-in, guests must provide a negative Antigen COVID-19 test result Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 145200 per person - Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: IDR 250000 (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property uses a grey water recycling system This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Novotel Samator Surabaya Timur Hotel Novotel Samator Timur Hotel Novotel Samator Timur Novotel Samator Surabaya Timur Hotel Novotel Samator Surabaya Timur Surabaya Novotel Samator Surabaya Timur Hotel Surabaya ## Frequently asked questions ### Does Novotel Samator Surabaya Timur have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Novotel Samator Surabaya Timur? > As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at Novotel Samator Surabaya Timur on 3 Nov 2025 start from £35.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Surabaya-Hotels-Novotel-Samator-Surabaya-Timur.h18023641.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Novotel Samator Surabaya Timur pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Novotel Samator Surabaya Timur? > Self-parking is free at this property. ### What time is check-in at Novotel Samator Surabaya Timur? > Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Novotel Samator Surabaya Timur? > Checkout is at noon. ### Does Novotel Samator Surabaya Timur provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of IDR 250000 per vehicle applies. ### Where is Novotel Samator Surabaya Timur located? > Situated near the airport, this hotel is 2.4 mi (3.9 km) from University of Pembangunan Nasional Veteran and 2.6 mi (4.1 km) from Sepuluh November Institute of Technology. Galaxy Mall and Airlangga University are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Samator Surabaya Timur Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 30 8 - Good 22 6 - Okay 9 4 - Poor 4 2 - Terrible 3 ### 8.4/10 Cleanliness ### 8.8/10 Staff & service ### 8.0/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Iis 27 Oct 2025 Liked: Amenities, property conditions & facilities Breakfast was delish ##### Iis Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Eugelien 7 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff is nice and helpful, rooms is clean Food is good ![](https://a.travel-assets.com/ugc/hotel-reviews/578133c7-f845-4db4-91ab-82d52f9494fc-1749328961551.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eugelien Stayed 5 nights in May 2025 ### 2/10 Terrible #### Mike ken 7 Jun 2025 Disliked: Cleanliness, property conditions & facilities Food terrible on breakfast The rest is ok ##### Mike ken Stayed 4 nights in Jun 2025 ### 8/10 Good #### Jehad 9 Dec 2024 Liked: Staff & service, amenities I would stay again ##### Jehad Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Marjolein 25 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great long term stay Top notch ##### Marjolein Stayed 6 nights in Oct 2024 ### 10/10 Excellent #### JOYCE 29 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staffs, the services, the rooms and everything else absolutely wonderful👍 Thank you Novotel Samator! ##### JOYCE Stayed 3 nights in Aug 2024 ### 8/10 Good #### Surya 26 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍 ##### Surya Stayed 2 nights in Oct 2022 ### 8/10 Good #### Rojarani 27 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay. ##### Rojarani Stayed 2 nights in Jul 2024 ### 8/10 Good #### Stevan 26 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Breakfast is good but parking route is not comfortable ##### Stevan Stayed 3 nights in May 2024 ### 8/10 Good #### Loufranco 26 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Over all nice ##### Loufranco Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Eugene 8 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Eugene Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Ronnie 17 May 2023 the breakfast buffet was limited, catering for the locals only ##### Ronnie Stayed 1 night in May 2023 ### 8/10 Good #### Rojarani 17 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star: 1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good. 2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist 3. Water was luke warm and no pressure. So shower was not great. 3. ##### Rojarani Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Titawaty 15 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel with reasonable price 😊 ##### Titawaty Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Silfia 1 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Top ##### Silfia Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Verified traveller 3 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great Hotel - Clean and spacious ##### Verified traveller Stayed 1 night in Dec 2020 ### 6/10 Okay #### Marc 2 Nov 2020 Liked: Staff & service, room comfort Disliked: Cleanliness, property conditions & facilities I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large ##### Marc Stayed 3 nights in Oct 2020 ### 4/10 Poor #### TAKEBari, 仙台市 6 Mar 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities タオル人数分用意されておらず、 その他の物も同樣。 シャワーヘッドが壊れていて浴室中水浸し。 何故か体が痒い。 ローカルロスメンですが他所のクオリティは上がってますよ。 ##### TAKEBari Stayed 1 night in Mar 2020 ### 6/10 Okay #### Teri, Minneapolis 17 Feb 2020 Liked: Staff & service, amenities No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests. ##### Teri Stayed 5 nights in Feb 2020 ### 8/10 Good #### Theresia 15 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### New property in east surabaya Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available ##### Theresia Stayed 4 nights in Feb 2020 ### 8/10 Good #### Verified traveller 18 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The environment is quiet, clean and safe. Good for business meeting and family vacation. ##### Verified traveller Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### Rachel 10 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name ##### Rachel Stayed 1 night in Oct 2019 ### 4/10 Poor #### Selvia 10 Oct 2019 Disliked: Staff & service, property conditions & facilities #### Negative comment on Novotel Samator Surabaya Hotel management is not up to standard - unfriendly and inflexible ##### Selvia Stayed 1 night in Oct 2019 ### 8/10 Good #### Pradyumna Avikara 7 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high ##### Pradyumna Avikara Stayed 2 nights in Sep 2019 ### 8/10 Good #### Thi Thu Thao 1 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is nice. But the service at the restaurant on 5th floor is rather slow (food serving and payment). ##### Thi Thu Thao Stayed 1 night in Jul 2019 ## Expedia's Latest Trends ### Hotels > [Blue Lagoon Avia Villas](https://www.expedia.co.uk/Ceningan-Island-Hotels-Blue-Lagoon-Avia-Villas.h29281205.Hotel-Information) > > [Desa Di Bali Villas](https://www.expedia.co.uk/Kerobokan-Hotels-Desa-Di-Bali-Villas.h13365716.Hotel-Information) > > [La Cabane Bali](https://www.expedia.co.uk/Jimbaran-Hotels-La-Cabane-Bali.h35574446.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [The Udaya Resorts and Spa](https://www.expedia.co.uk/Ubud-Hotels-The-Udaya-Resorts-And-Spa.h17447297.Hotel-Information) > > [The LUXE Ubud, a Boutique Hotel](https://www.expedia.co.uk/Ubud-Hotels-Luxe-Villas-Bali.h12280671.Hotel-Information) > > [Wilsons Retreat](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Wilsons-Retreat.h18163906.Hotel-Information) > > [Katamaran Hotel & Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Katamaran-Hotel-Resort.h14654357.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.co.uk/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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