Title: Hotel Neo Gubeng - Surabaya by ASTON Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=12645033&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Neo Gubeng - Surabaya by ASTON A welcoming hotel where travelers find both comfort and convenience, with soothing massages and flavorful dining options just steps away ## Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON ![Front of property – evening/night - Hotel Neo Gubeng - Surabaya by ASTON (Surabaya)](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/5d04fb69.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Hotel Neo Gubeng - Surabaya by ASTON (Surabaya)](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/e863c563.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room | Room amenity - Hotel Neo Gubeng - Surabaya by ASTON (Surabaya)](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/96d35a6a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | In-room safe, desk, laptop workspace, free WiFi - Hotel Neo Gubeng - Surabaya by ASTON (Surabaya)](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/68048ffb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast area - Hotel Neo Gubeng - Surabaya by ASTON (Surabaya)](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/675da564.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Tunjungan Plaza, Hotel Neo Gubeng - Surabaya by ASTON offers a comfortable base to explore the city. Guests can enjoy a massage at the spa or local cuisine at the on-site restaurant. Practical amenities include complimentary in-room WiFi and luggage storage. ## Reviews 8.4 Very good ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Business services - Laundry room £30 includes taxes & fees 8 Mar - 9 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=12645033&PinnedHotelID=12645033&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Superior Room ![In-room safe, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/4f160936.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Sleeps 2 ### View all photos for Standard Room ![Standard Room | In-room safe, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/68048ffb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LED TV Separate bedroom Private bathroom Electric kettle Cable channels Daily housekeeping Laptop workspace - City view - 183 sq ft - 1 bedroom - Sleeps 1 - 1 Single Bed ### View all photos for Superior Room ![Superior Room | In-room safe, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/461be609.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning LED TV Private bathroom Electric kettle Cable channels Daily housekeeping Laptop workspace Desk - City view - 258 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Standard Room ![In-room safe, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/9effd0ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - Sleeps 1 ### View all photos for Family Room ![In-room safe, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/13000000/12650000/12645100/12645033/a559df4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 4 ## You may also like Ad ![Lobby lounge, pool views, open daily](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15630000/15622900/15622804/08491a85_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya Center - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 296 reviews £62 includes taxes & fees 13 Mar - 14 Mar [](https://www.expedia.co.uk/Surabaya-Hotels-Four-Points-By-Sheraton-Surabaya.h15622804.Hotel-Information?chkin=2026-3-13&chkout=2026-3-14&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=6848951c-eba8-48e5-ad02-9ce1320127c8&top_cur=GBP) Ad ![Gazebo](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/28600/28546/f32d5806_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Surabaya Hotel and Towers Surabaya Center - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Hotel-Neo-Gubeng-Surabaya-By-ASTON.h12645033.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Hotel-Neo-Gubeng-Surabaya-By-ASTON.h12645033.Hotel-Information) ## About the area Located in Surabaya, Hotel Neo Gubeng - Surabaya by ASTON is in the city centre. Submarine Monument and Balai Pemuda are local landmarks, and some of the area's attractions include Taman Hiburan Rakyat and Lapindo Mudflow in Sidoarjo. Looking to enjoy an event or a game while in town? See what's happening at Lapangan Thor Stadium or Gelora 10 November Stadium. [Visit our Surabaya travel guide](https://www.expedia.co.uk/Surabaya.dx3294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.27340%2C112.74828&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mUanvjf-0U9g-lTz__eHRB6Oikk=) Jl. Jawa No.17-19, Surabaya, 60281 ### What's nearby - Surabaya Plaza Shopping Mall 12 min walk \- 0.7 miles - Submarine Monument 14 min walk \- 0.8 miles - Grand City Surabaya 17 min walk \- 0.9 miles - Tunjungan Plaza 19 min walk \- 1.0 mile - Rumah Sakit Umum Daerah Dr. Soetomo 2 min drive \- 1.3 miles ### Getting around - Margorejo Station 6 min drive - Surabaya Gubeng Station 16 min walk - Surabaya (SUB-Juanda) 41 min drive ### Restaurants - Toko Kopi Tuku 1 min walk - Boncafe 3 min walk - Ayam Bakar Artomoro 5 min walk - Level Five 5 min walk - Almaz Fried Chicken 2 min walk ## About this property ### Hotel Neo Gubeng - Surabaya by ASTON Hotel located in Surabaya Center Hotel Neo Gubeng - Surabaya by ASTON provides amenities, such as dry cleaning/laundry services and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Other perks at this hotel include: - A round-trip airport shuttle (surcharge), concierge services and a computer station - A 24-hour front desk, meeting rooms and a banquet hall - A front desk safe, luggage storage and a lift Room features All 58 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch LED TVs with cable channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/8000000/7110000/7108200/7108195/1e559c38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel 88 Embong Kenongo by WH Surabaya Center - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 8.0 Very good 67 reviews £12 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=7108195&PinnedHotelID=7108195&HadPinnedHotel=true®ionId=-1&adults=2) ![Buffet](https://images.trvl-media.com/lodging/13000000/12010000/12005500/12005491/4bf5a328.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Evora Hotel Gubeng - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 2 reviews £13 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=12005491&PinnedHotelID=12005491&HadPinnedHotel=true®ionId=-1&adults=2) ![Free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/76000000/75770000/75769400/75769344/4e9ad489.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Hotel Surabaya Center - 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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair-accessible path to lift ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 32-inch LED TV with cable channels ### Food and drink - Electric kettle - Limited room service ### More - Air conditioning - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Neo Gubeng Surabaya Hotel Neo Gubeng Hotel Neo Gubeng Surabaya Neo Gubeng Hotel NEO Gubeng - Surabaya Java Hotel NEO Gubeng Surabaya Java Neo Gubeng Surabaya Neo Gubeng Surabaya By Aston Hotel Neo Gubeng - Surabaya by ASTON Hotel Hotel Neo Gubeng - Surabaya by ASTON Surabaya Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya ## Frequently asked questions ### Is Hotel Neo Gubeng - Surabaya by ASTON pet-friendly? ### How much does it cost to stay at Hotel Neo Gubeng - Surabaya by ASTON? ### How much is parking at Hotel Neo Gubeng - Surabaya by ASTON? ### What time is check-in at Hotel Neo Gubeng - Surabaya by ASTON? ### What time is check-out at Hotel Neo Gubeng - Surabaya by ASTON? ### Does Hotel Neo Gubeng - Surabaya by ASTON provide a shuttle to the airport? ### Where is Hotel Neo Gubeng - Surabaya by ASTON located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Neo Gubeng - Surabaya by ASTON Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.0 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 23 8 - Good 30 6 - Okay 13 4 - Poor 0 2 - Terrible 1 ## Reviews ### 8/10 Good #### Richard 11 Dec 2023 Liked: Cleanliness, staff & service After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet. ##### Richard Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Eddy 29 Nov 2024 Liked: Staff & service, amenities, property conditions & facilities Het is perfect ##### Eddy Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Patrice 3 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities Je ne connaissais pas cette chaîne d’hôtel et j’ai été agréablement surpris par la qualité du service, la propreté ret confort des chambres ainsi que l’amabilité et le professionnalisme du personnel toujours prêt à rendre service comme trouver un scooter à louer ou un chauffeur pour vous accompagner . Je note cet hôtel et ne manquerais pas à y revenir ou à revenir dans l’un des nombreux autres établissements appartenant à cette enseigne ##### Patrice Stayed 2 nights in Aug 2022 ### 8/10 Good #### Li, Singapore 10 Dec 2019 Liked: Staff & service, property conditions & facilities Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta. ##### Li Stayed 5 nights in Nov 2019 ### 8/10 Good #### Yuni 21 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great room Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too. ##### Yuni Stayed 1 night in Nov 2019 ### 6/10 Okay #### Steven, Surabaya 13 Oct 2019 Like breakfast enough food, did not like one way location street and no karaoke. ##### Steven Stayed 4 nights in Oct 2019 ### 8/10 Good #### Verified traveller 1 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night ##### Verified traveller Stayed 1 night in Sep 2019 ### 2/10 Terrible #### Verified traveller 11 Mar 2019 Disliked: Cleanliness, amenities, property conditions & facilities Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya. ##### Verified traveller Stayed 6 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller 13 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A lot of food around. ##### Verified traveller Stayed 1 night in Jan 2019 ### 10/10 Excellent #### Verified traveller 27 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort proses cek in dan cek out cepat ##### Verified traveller Stayed 1 night in Dec 2018 ### 8/10 Good #### Syahidah 25 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Decent room to stay in. Clean, Convenient and advanced. ##### Syahidah Stayed 3 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller 28 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### فندق روعة فندق رائع جدا والخدمة والموظفين اكثر من رائعين مقارنة بالسعر يعتبر السعر متدني جدا مقارنة بجودة الفندق ##### Verified traveller Stayed 1 night in Oct 2018 ### 10/10 Excellent #### noniaz, Malaysia 22 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit. ##### noniaz Stayed 4 nights in Oct 2018 ### 8/10 Good #### Richard J 22 Aug 2018 #### Comfortable Stay I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya. ##### Richard J Stayed 5 nights in Aug 2018 ### 6/10 Okay #### Paul, Toulouse 25 Jul 2018 Liked: Staff & service, property conditions & facilities, room comfort Personnel très accueillant. Alarme en pleine nuit, accidentelle certes mais branle bas de combat. Nettoyage des chambres correct mais le sol colle encore après le passage de la serpillière. . ##### Paul Stayed 2 nights in Jul 2018 ### 10/10 Excellent #### Sohyun 9 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and cozy room Freindly staff cozy and clean room. But I orderd lunch, it took about 30 minutes. I didn’t have enough time to get on the train. ##### Sohyun Stayed 1 night in Jun 2018 ### 8/10 Good #### Herbert 8 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quite OK Quite good for the price....though not best location....very busy . ##### Herbert Stayed 1 night in Jun 2018 ### 8/10 Good #### Herbert 3 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ok Neo Quite ok....good proce as well . ##### Herbert Stayed 1 night in May 2018 ### 8/10 Good #### Nha Nguyen 11 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good for short stay in Surabaya ##### Nha Nguyen Stayed 1 night in May 2018 ### 8/10 Good #### Verified traveller 29 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ワイファイがすごく速いホテル スラバヤ駅からは少し離れているが、とてもよいホテルだった。 スタッフは全ての人が親切で優しかった。 受け付けのスタッフはウィッグだったのか、銀色の髪の毛で驚いた^\_^ そしてとても美人だった。 ワイファイが本当に速くて快適だった。部屋も清潔、枕も気持ちよかった 日本人はあまり来ないらしいが是非行って欲しいおすすめのホテルです ##### Verified traveller Stayed 1 night in Apr 2018 ### 8/10 Good #### Rach, Jakarta 7 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Strategic hotel at the center of Surabaya A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends. ##### Rach Stayed 1 night in Apr 2018 ### 10/10 Excellent #### Kto 25 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay A small hotel, with very friendly staff. Room is very spacious and clean. ##### Kto Stayed 14 nights in Mar 2018 ### 8/10 Good #### Alexander 22 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Приятный отель. Отель понравился. Номер удобный, чистый, все нормально функционирует. Персонал доброжелательный и внимательный. В стоимость бронирования входит вполне приличный завтрак. Отель расположен удобно просмотру достопримечательностей города. Рекомендую этот отель. ##### Alexander ### 8/10 Good #### Rachel, Singapore 13 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel close to city center Had an enjoyable one-night stay at Neo Gubeng Surabaya. The staff were very friendly and the room was quite spacious for the price. Linens and towels were also clean. The hotel is also situated very close to city center. ##### Rachel Stayed 1 night in Feb 2018 ### 10/10 Excellent #### Clara 19 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing stay! Definitely recommended. I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly! The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small. The location was perfect! ##### Clara Stayed 1 night in Jan 2018 ---