Find luxury hotels in Sturbridge, MA

"It goes without saying that the property is exquisite. The accommodations are phenomenal. The rooms are quiet, clean and comfortable. However, the one aspect of our stay that stood out repeatedly was the interaction with the staff. Unfortunately we can only give a 1-star review. When we checked in - the front desk kept answering the phone while we were trying to check in. It was very off-putting. When he finally did attend to us, it felt like his mind was someplace else because he kept repeating himself and talking with the other staff member. When we checked out, the front desk attendee did not ask whether we enjoyed our stay, if there were any problems, what room we were in, etc. It was a very hurried and non-personal experience. A word to management: a quick re-training for front staff in customer service and interaction might be in order. Other than that - the property speaks for itself. This property might benefit from self-check-in service. "

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"#125 Bathroom door sticks and does not close or open easily. Bathroom fan not working. Otherwise - very good!!"

"I’ve stayed here a few times and it’s always been consistently clean. The buildings are on the older side with minimal updates but still a very nice place to stay at a reasonable price. Check in is very fast and easy. The area is quiet and safe. "

"Good"

"You must ask the day before for room to be cleaned otherwise they don’t do it. "