Weve stayed at this hotel a couple years ago and it was great. We came here again on 11/3/23 and what a change. First we come into the hotel and the lady at the desk is arguing with a customer because she requested a fridge because of diabetes meds.. the lady told her they didnt have any rooms available with a fridge.. her exact words were... "you pay for the cheapest room, you get the cheapest room "
Fast fwd... we get our room and go upstairs, walk in and its filthy!!!! The carpet wasnt vacuumed. Food all over the desk and table. The microwave was filthy, the bathrooom floor had stuff all over it and toothpaste on the mirror.. i went downstairs and showed the front desk pictures. She immediately started yelling st the maintenace guy. They found us another room across the hall... with a fridge!! Which made me think about the poor lady with her diabetes meds... they shouldve accomadated her.
We get in our new room and my husband mustve killed 8-10 big black stink bugs. This was after we came back from a family function and was 10pm at night. Im exhausted. Will NEVER stay again. When my husband was packing the car, he went out the side door becasue there were no more carts... said manager comes out yelling " thats a fire exit, you cant use that" no where does it say fire exit!! Very unprofessional!!! He was very rude to other customers swearing and yelling. Someone needs to contact me with this stay and compensation should be applied here