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"Receptionist refused to hand over key cards to my 2 daughters even after i checked in online. Made the stay negative from the 1st minute they stepped into the hotel. When they say they treat everyone as an adult over the age of 15 is a lie. A 17 and 19 year old was not allowed to check in until I sent my photo ID in an email. Follow up messages to my daughters were about quality of sleep. Very poor due to substandard pillows."

"Location and price were good. Room was large with a big TV. Check-in was easy."

"Great"

"Didn't have breakfast. Room very clean"

"Great quiet but central location. Fabby having fridge in our roon and lovely wide windows giving lots of natural light and airiness to the room. Great hope powerful showers and comfy beds."

"Welcoming staff on reception, speedy check in , good sized very clean room. The close proximity to Terminal 2 meant it’s a perfect choice for an early morning flight."

"Nice large room with comfortable beds. The room was very noisy due to an event close by that ended at 11pm. We found bread crumbs and an old chip on the floor. The floor left bits on our feet. For the price it should have been quiet and clean. The room cost £261 with £20 for parking. No breakfast included. Not good value for money. When I booked it also said 8 minute walk to AO Arena but you actually have to get a tram which takes 13 minutes."

"The sink in the bathroom was awful. Parts of it were falling away. It needed replacing. There was no info in the room."

"My check in was extremely smooth, Front desk Merina made it very easy, and I felt very welcome. Also check out was easy, receptionist made it smooth. This is the 2nd time to stay at this hotel, will go back again. Breakfast was good. "