Close Proximity to Everything
We had a room, and then offered a better (king/queen bed) for $10 more. Then we found out our traveling friends did not have a room due to a glitch in the reservation, and she had confirmed the day before! They were given a room, our previous one. A 2 bedroom suite was offered to us, but we had to climb 15 stairs to reach it! How is that???? We did not appreciate how our friends were treated because it was the hotel's fault for the reservation. I also spoke with another woman who booked hers in June only to check in and find the same, no reservation. I would not book there again. The hotel itself is fine, beds comfortable and great pillows, but I mistrust the reservation process. Our friend called directly and the hotel insisted she did it on-line. Not at all. The breakfast is in a nice room, and food is fine. The Hamilton Inn is an inviting setting, but I believe the reservation staff is very lacking.