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"All good except no hot water in bedroom (feeble trickle that reached lukewarm after 10 mins) and shower a cold jet not a spray! Location, staff - reception, waiters at dinner and breakfast, - cleanliness, etc excellent, spacious room, lifts worked well, breakfast reasonable variety. But not sure would risk staying again unless they fix the showers or I felt happy to stink."

"Friendly staff, perfect location"

"Clean room, amazing bed, friendly staff, good breakfast "

"Breakfast was fabulous. Having the bus to and from the airport was very convenient, but felt four pounds per guest was an awful lot for such a short distance and Uber would have charged much less."

"Beautiful Holiday Inn at Southend-on-Sea. IHG offering excellent service as usual."

"Room is pretty basic but clean like the rest of Hilton Chain. Breakfast team are helpful. Can’t say so with the reception team. Asked for help with the bags at check out , staff sounded shocked upon hearing the request. Came and grabbed one bag begrudgingly. Won’t be back in a hurry"

"Good"

"The room was clean and the air conditioning worked perfectly, which made for a comfortable stay. However, my check‑in was delayed because Hotels.com sent the hotel incorrect details for my booking — specifically, the wrong first name. As a result, the staff had to spend time verifying that the reservation was actually mine. Everything else on the booking was accurate except for the first name. I’m not sure how this happened, especially since I’ve used Hotels.com to book this same hotel several times without any issues. It would be helpful if this could be looked into to prevent similar delays in the future."

"All things are good cleanliness , staff but one issue with air conditioner its not working"